MacBook bluetooth firmware problem (and solution)

This is for the benefit of anyone who experiences the same problem as me.
I updated several Macs today with the bluetooth firmware 2.0 update. All were OK but one MacBook, which would not restart at all, and gave 'three beep' tones on startup, indicating a problem with memory.
Couldn't get it to restart until I tried Cmd-Option-O-F (the boot into open firmware sequence). However, the MacBook concerned then restarted normally, i.e. not into open firmware. And it was fixed and restarted again normally.
Don't know why the above fixed my problem, but it did. Hope this helps someone else.

HI David,
Glad it's not a memory issue as the three beeps usually indicates.
Did you by chance have a Bluetooth device turned on like a mouse near the MacBook when you did the update? Any Bluetooth device at all? That may have interfered.
Many laptop users use external mice and keyboards...
Carolyn

Similar Messages

My iSight is not working on my Macbook Pro. What are the possible problems and solutions?

My iSight is not working on my Macbook Pro. What are the possible problems and solutions?

Hello Douglas,
Thank you for the details of the issue you are experiencing with the built-in iSight camera on your MacBook Pro. I recommend the following steps for this issue:
Important: Follow these instructions in order. Test the camera between steps to see if the issue is resolved.
Built-in iSight cameras
These steps are for iSight cameras that are built into a computer, such as the iMac G5 (iSight) or later, the MacBook, or MacBook Pro.
See if the issue is application-specific.
Try another application (iSight works with applications like iChat, PhotoBooth, and iMovie HD 6) to see if the iSight camera exhibits the same behavior in all applications. If it only happens in one application, try reinstalling that application.
See if the issue is user-specific.
Test your iSight camera in another user account. If the issue only occurs in one user, the issue would be isolated to user settings.
Find out if the computer recognizes the iSight
Check System Profiler (in the Utilities folder, inside the Applications folder). Under the USB header, check to see if the iSight camera is detected.
Reset SMC or PMU
Reset your computer's SMC or PMU, and then check System Profiler again. (SMC reset instructions for iMac G5 (iSight), Intel-based iMacs; PMU reset instructions for MacBook and MacBook Pro.)
If your built-in iSight camera is still not behaving correctly after trying all these steps, you may need to contact Apple or an Apple-Authorized Service Provider for service.
You can find the full article here:
How to Troubleshoot iSight
http://support.apple.com/kb/ht2090
Thank you for using Apple Support Communities.
Best,
Sheila M.

Zen Vision 30GB Firmware Problem - No solution wo

I have a Zen Vision 30GB (not a Zen Vision M or W, just a Zen Vision). On Friday I was trying to add songs to my Zen and halfway through adding the songs I got an error on the computer saying "player not connected". So I undocked the player, turned it off and reset my computer. Saturday morning I turned on my Zen to try to add songs again and I got the error message on my Zen?"Firmware Problem" and it put me in "Recovery Mode". The first thing I did was try to reload the firmware, but when I plugged the Zen to the computer it says "docked", but I cannot move through the menu. When I unhook it from the computer I can move through the menu. BTW I am running Windows Vista 32-bit. I have uninstalled the Zen software and installed the software off the Creative website for Vista, but when I try to run the firmware it says "Player not connected, please connect player."? When I plug the player in via USB my computer recognizes it and prompts me if I want to sync my player, so there isn't anything wrong with my USB connection. The?Device Manager recognizes it however Windows Media Player does not. I get the same error message when I try to do the Recovery Tool on the Creative website. I have looked for solutions on the forums and just doing Google searches, but I have not been able to get anything to work. Please help me!? The player is less than a year old. I have never had any problems with it before, never been dropped or anything like that, so i am not sure what is going on. Any help or suggestions would be great!? I sent an email to customer support yesterday and the reply I received this morning was no help. First they thought I had the Zen Vision M, even though I specifically said I had the Zen Vision and gave them the serial number and everything. I sent them back a message today and hopefully they can help, but it is frustrating having to send an email and wait around for a reply.

Re: Zen Vision 30GB Firmware Problem - No solution works\ I recently had this problem with a player i got off Ebay. What I did was format>cleanup>reboot the device thru the recovery screen on the the player. Problem solved . Be advised this will erase all the files (music ect.) http://forums.creative.com/creativel...ap&thread.id=3
Dragonboy wrote:
I seem to have a very similar problem as you. I have a zen vision m (30g) and i also use vista. I am getting the message "firmware problem" after is tries to "rebuild". I need some major help. I ended up giving up a while ago and bought a microsoft zune. It is not as good and i miss my zen. If anyone can give me some info it would be much appreciated.

CRM Solution database How to main the problems and solution types

Hi
Can anyone tell me how to maintain problems and solutions in the CRM solution database , after setting up the TREX and SAF for the IC webclient .
we are unable to maintain the problem types with 1200 words in the problem description in IS01 Transaction We are unable to assign the codes to the problem type at the time of maintaining the problems and solutions in the IS01 transaction for solution database . after maintaining the problems and solutions the SAF indexing with full compilation and cluster compilation . the list of documents were showing successful status but when we search by the attribute type in the knowledge search the message is showing no search refinement found .kindly expedite the solution for the the above description
The TREX connectivity has been established successfully and the SAF is configured successfully without any errors in it but but we are unable to search the text based and attribute based search in the IC webclient knowledge search .
Regards
Vikas dinaker

Dear Vikas,
Kindly check C13_BB_Config guide as service marketplace.
It says in section 3.1.5.2.3 on page 57, the below mentioned paragraph.
3. On screen Create Problem maintain the following data:
Be sure that the descriptions of the following problem(s) and solution(s) are defined in all languages that you want to use (e.g., in the E-Commerce Internet Customer Self-Service).
4.Choose Enter. The default parameters are filled; please also see the NOTE following this description.
5.Enter the problem description listed in the box below. The first line should not exceed 40 characters, for this is like a short description of the problem that will be displayed in the first line of the hitlist in the search.
hope this helps
Amit

CD-DVD ( Optical Drives ) Common Problems and Solutions

CD/DVD Common Problems…
Dear friends, I have noticed that many laptop users suffering from some common problems. cd/dvd ( Optical Drive ) problems are one of them.. so here I am trying to collect and make available solutions related to cd/dvd drives . Almost all solutions are already advised in previous posts but these are all are in one post. We all are here for sharing problems and solutions. I always appreciate all corrections and additions. In first look optical drive problems seems like hardware problem. These problems have hardware/software both possibility so I request to administrator, to make available this post in both ( hardware – software ) sections. I put only solution links to save forum’s valuable space.
CD-DVD drive called an OPTICAL DRIVE.
CD-DVD discs called A MEDIA
There are 2 possibilities for optical drives problems.
Widows based problems
Hardware based problems
First here are windows based few common problems
All windows based solutions are from Microsoft Corporation.
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs - Windows XP...
Symptom:Your CD drive or DVD drive is missing or not recognized by Windows or other programs, so you cannot play or access a CD or DVD
The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows V...
Symptom : You upgrade a computer to Windows Vista or install Windows Vista Service Pack 1 or you install or uninstall applications that have a CD/DVD filter driver.
When you restart the computer, the CD drive or DVD drive no longer works as expected
Your CD or DVD drive cannot read or write media
Symptoms : Your CD or DVD Drive does not read or write and is shown as disabled
The media in your CD or DVD drive cannot be read
The media cannot be written to by your CD or DVD drive
You receive one of the following errors:
A class specific or device specific driver is missing or corrupt
A CD or DVD drive cannot be found or is not connected
The CD or DVD drive is experiencing a problem that prevents it from working properly
The CD or DVD drive is not accessible via an assigned drive letter
How to troubleshoot common problems that occur when a Windows XP-based computer cannot read a CD or ...
Symptoms:
The disc label does not appear in Windows Explorer.
The contents of the disc do not appear in Windows Explorer.
When you insert the disc in the drive or when your computer tries to read the disc,the computer stops responding.
You cannot eject the disc from the drive.
The computer takes a long time to read the disc.
CD drive or DVD drive errors may cause unexpected program crash in Windows XP
Symptom : Error
"Program_name has caused and error and must be closed. We apologize for the inconvenience. If you were in the middle of something, the information you were working on might be lost. Please tell Microsoft about this problem. We have created an error report that you can send to help us improve rogram_name. We will treat this report as confidential and anonymous. To see what data this error report contains, click here."
You cannot write to a DVD-RAM disc that is in a DVD-RAM/CD-RW combination drive
Symptom : "The disc in the drive is not a writable CD or it is full. Please insert a blank, writable CD into drive D:\, or insert a disc with enough free space to hold all the files you have selected for writing to CD. "
DVD-RW Drive Appears in My Computer as a DVD-R Drive
Symptom : "If your computer has a DVD-RW (digital video disc rewritable) optical drive, the DVD-RW icon may not appear in My Computer. Instead, your DVD-RW optical drive may appear as a DVD-R (digital video disc recordable) icon."
Windows XP does not recognize a DVD-RW disc
Symptom : When you insert a DVD-RW disc into the DVD drive of a Microsoft Windows XP-based computer, Windows XP does not recognize the disc. For example, you do not see any files on the disc.
You may also experience this problem with DVD-RW discs that have been formatted as VD-VR. Some consumer DVD recorders use the DVD-VR format.
CD-R drive or CD-RW drive is not recognized as a recordable device
Symptom : When you try to burn data to a CD-R or a CD-RW, you do not have the option to send data to the CD drive.
When you view the properties of the CD-R drive or the CD-RW drive, you notice that the Recording tab is not displayed in the CD Drive (drive_letter: ) Properties dialog box, where drive_letter is the letter of the CD-R drive or CD-RW drive.
Note To view the CD Drive (drive_letter: ) Properties dialog box, click Start, click My Computer, right-click the CD drive that you want, and then click Properties.
Additionally, you may receive the following error message:
There is no disc in the drive. Please insert a writable CD into drive.
CD-ROM Drive May Not Be Able to Read a UDF-Formatted Disc in Windows XP
Symptom : Your computer cannot read some or all files on CDs or DVDs that were recorded through the use of the Optical Storage Technology Association (OSTA) Universal Disk Format (UDF) file system standard. Symptoms may include:
The disc is not recognized at all and shows up as empty.
Error messages such as "The file or directory is corrupt and unreadable" appear when you try to access files in Windows Explorer.
Some portions of a DVD-video may not function correctly
How to troubleshoot issues that occur when you write data to a CD-R or CD-RW optical disc in Windows...
Symptoms :issues that occur if you write data to CD-R and CD-RW optical discs and how to troubleshoot issues with CD-R and CD-RW drives.
These are most common issues related to optical drivers.
Tomorrow will try to explain hardware possibilities.
All friends suggestions and correction are highly advisable..

I upgraded to W7 and everything works fine except two things.
I followed the
http://h30434.www3.hp.com/t5/Operating-systems-and-software/Windows7-Upgrade-Guide-for-dv6000-dv9000...
process and still have the problem DVD not under device manager
DVD spins when booting but after W7 splash screen no longer functions, it did work prior to upgrade.
I have seen many listed problems but no solution. my device is a TS-L632N and based on the most recent drivers i can find still not working. I looked in the registry and it is not listed under cdrom or
{4D36E965-E325-11CE-BFC1-08002BE10318}
there are no upper or lower filters

Best Practice on Knowledge Management, IS01 Problems and Solutions

Been Playing with KM and looking for insight from other users (will give points) using it for ICWC.
We have mulitple product lines where we have documents with Q & A's in each line. As I look at moving that into CRM via IS01, I am looking for any Best Practices or recommendations.
1. Create a single problem and solution for every question.
2. Create a single problem (list all questions) for every product line and create multiple solutions that are linked to that problem (solution for each question)
3. Is LMSW a good tool for loading data in mass?
The ICWC search brings back the 1st line on the problem & solution on the screen, meaning I try to limit the characters used so it fits on the ICWC screen, a long 1st line on the problem doesn't allow the agent to see enough of the solution without opening the link.
Thanks,
Edited by: Glenn Michaels on Jun 14, 2008 9:52 PM

Hello Glenn,
If it helps, here's a scenario about KB on my company system.
Our call center supervisors are the persons who creates problem and solutions in our KB. They maintain it but don't use IS01 transaction. They use instead People Centric BSP's for Problem s and solutions (they're integrated in IC webclient with the help of transaction launcher).
Normally, they prefer creating multiple solutions to one problem, instead of single problem - single solution method. This because some questions may have multiple solutions. They could put all the solutions text in one solution object, but for maintainance purposes we think it's better to create multiple solutions object to every solution text, because if one solution becames obsete, all we have to do is unlink instead of changing the text.
We don't use LSMW. I don't have much experience in LSMW, but if you use it, be careful to respect KB interval numbers for problems and solutions. We implement an initial set of problems and solutions in our Development system, and we passed to the Quality and Produtive system, with the precious help of sap note '728295 - Transport the SDB customization between two CRM systems' and '728668 -Transport the content of the SDB between two CRM systems'.
One cool idea to use the KB is using Auto-suggest feature. The idea is to integrate the links between problems and solutions with, for example, service ticket categorization, using BSP Category modeler, and when an agent classifies a ticket, at the top of the screen it will appear the suggested solutions/problems for the classification choosen.
I think that's all.
Sorry for my poor english. Today I'm not feeling very inspirated
Kind regards.
Edited by: Bruno Garcia on Jun 17, 2008 9:51 PM (added note 728668)

Solution Database - Maximum number of Problems and Solutions

Hi everyone,
I´m new at CRM and I was wondering if you could help me sharing your knowledge and experience on this.
I completed the SAF and solution database configuration , I was wondering if there´s a maximum number of problems when creating problems and solutions on IS01? Also Can I have 2 or more solution data bases (with different problems and solutions) assigned for a business role?
comments are appreciated
thanks!

http://help.sap.com/saphelp_crmhana/helpdata/en/a4/9fa471b41f44828da6ea1490f02e2b/frameset.htm
What about this?
Best regards,
Thomas Wagner

Review Problems and Solutions after upgrade question

I have recently migrated from WSS 3.0 to Sharepoint Foundation 2010. I now have a the following messages in Sharepoint Admin.
The SharePoint Health Analyzer has detected some critical issues that require your attention. View these issues.
Accounts used by application pools or service identities are in the local machine Administrators group.
Using highly-privileged accounts as application pool or as service identities poses a security risk to the farm, and could allow malicious code to execute. The following services are currently running as accounts in the machine Administrators group: SharePoint
Central Administration v4 (Application Pool)
SPTimerV4(Windows Service)
Built-in accounts are used as application pool or service identities.
Using built-in accounts like Network Service or Local System as application pool or as service identities is not supported in a farm configuration. The following services are currently running as built-in identities on one or more servers: SPSearch4(Windows
Service)
The last time I tried to correct this type of issue I wound up creating a problem that I was unable to correct. I had to reinstall Sharepoint. How critical is this and what is the best way to make these changes without causing larger problems?
I am using two accounts to run the services/pools/etc. Well 3 if you count the Local System. Account #1 and #2 are not in the Admins group. They were when I installed everything but I have since removed them.

Hi Poly,
I recommend to follow the steps below to see if the warning message remains:
1.   Re-run Rule Definition.
In Central Administration, go: Monitoring > Health Analyzer > Review rule definitions. On the Health Analyzer Rule Definitions page, in the Category: Security group, click the rule definition link, Accounts used by application pools or service identities
are in the local machine Administrators group. Click the Run Now button, then click Close. Wait a minute or two, and then return to Review problems and solutions page.
2.   Reset Farm Service.
Login to the local machine hosting the farm Central Administration application. Go to Start > Administrative Tools > Services and scroll down to the SharePoint 2010 Administration service. Double-click this service, select the Log On tab. If not selected,
select the This account option and then enter or re-enter the farm account. At the warning prompt, "The new login name will not take effect until you stop and restart the service," click OK. Stop and restart the service, and then
click OK. Wait a minute or two, and then return to Review problems and solutions page.
3.   Reset the Farm Timer Service.
Login to the local machine hosting the farm Central Administration application. Go to Start > Administrative Tools > Services and scroll down to the SharePoint 2010 Timer service. Double-click this service and select the Log On tab. If not selected,
select the This account option and then enter or re-enter the farm account. At the warning prompt, "The new login name will not take effect until you stop and restart the service," click OK. Stop and restart the service, and then
click OK. Wait a minute or two, and then return to Review problems and solutions page.
More references:
http://alstechtips.blogspot.com/2013/12/health-analyzer-accounts-used-by.html
http://technet.microsoft.com/en-us/library/hh344224(v=office.14).aspx
http://technet.microsoft.com/en-us/library/ff805066(v=office.14).aspx
Victoria Xia
TechNet Community Support

Knowledge Search - Problems and Solutions

Hi,
I am creating Problems and Solutions (in IS01). But that is not visible in knowledge search in IC Webclient.
I have also done compilation in SPRO -> CRM -> Enterpise Intelligence -> SAF, but not getting the result.
Please Help.
Regards,
Ankush

- Your IC WebClient Profile should point to the Knowledge Management Profile which point to the Configured Knowledge Base ( Problems and SOlutions )
- I hope SAF Diagnosis Tool looks good ( CRMC_SAF_TOOL )
- I hope you have gone through the Best Practice Document ( help portal ) for Interaction Center which tells step by step ways to configure Knowledge Base

HT5731 I am unable to delete unwanted songs from my wish list. Does anybody else have this problem and/solution. Thanks

I am unable to delete unwanted songs from my wish list. Does anybody else have this problem and/solution. Thanks

I have the same problem, and other people have also posted about it. I assume that there is either a bug with the current version of iTunes and/or that there is a problem at Apple's end

IOS 5 Upgrade Problems and Solutions

Thought it might be good to have a repository thread for folks having difficulty with the upgrade to iOS 5.
Here's what I experienced:
The download was fast (fast wired internet) but the install was long and buggy. For some reason many of my apps didn't show up after the initial install and my music/podcasts/videos were all missing.
Turns out the phone had a large block of memory reserved (listed as OTHER) after the inital install. I did a sync without music to get the missing apps back on the phone, put the missing apps back in their proper folders, then synced one more time to put my music/podcasts/videos back on the phone. All was fixed!
Anybody else have problems and solutions they can share?

bbcamaro68 wrote:
Hey i was having the same issues i tried contacting apple but got no where, it wouldnt let me restore and back up i keep getting the same error message.
went on my iphone under settings and restored back to factory settings, (not data just the factory settings for iphone)
and this fixed the problem, ios 5 update with no further problems.
hope this helps.
-Jim
Jim-
Was this just for the Interal Error with no number reference or for the 3200 reference? I tried this with the plain Internal Error to no avail. I have an appointment with Apple in 45 min so hopefully I can return good news. Here's hoping!

When I am connected to the WiFi, my apps cannot be download. Once I had disable the wifi and connect directly to the service provider, the apps will start to download. Please advise what is the problem and solution for my iPhone 5.

When I am connected to the WiFi, my apps cannot be download. Once I had disable the wifi and connect directly to the service provider, the apps will start to download. Please advise what is the problem and solution for my iPhone 5.

I can't follow your meaning. What does connect directly to your ISP mean?
Did you mean turning off WiFi but turning on Cellular Data on your iPhone?

Zen Micro "Firmware Problem" - One solution and what to do BEFORE it happ

My Zen Micro 6GB recently croaked with the dreaded "firmware problem" message. After a call to support, I was told to send it in, however I was later able to connect to the unit and download new firmware.
Here's what happened:
In the middle of a playlist, the unit froze, displaying "firmware problem."
- I took the battery out and powered up in recovery mode, then tried both reboot and reforomat. No luck; Still got "firmware problem."
- I downloaded firmware updates, thn connected the unit to my laptop, which does not have MTP media explorer installed. The laptop does have Yahoo Music Engine and Windows Media 0, both of which are used regularly to copy music to device.
- The computer recognized the Zen Micro, but the firmware update did not run, saying it could not connect to the device.
- Retried several times, after reformatting, etc.
Now, here's what seemed to fix it
- Let the battery drain completely while in the unit
- Connected the Zen Micro to a computer with the MTP media explorer already installed. This is a system that is also used to regularly download music to the device.
- Allowed the battery to charge for an hour
- Started MTP media explorer, noticed that device went into "Recovery Mode"
- Ran the firmware upgrade and it installed.
This is conjecture, but it seems that the MTP media explorer must be running to launch the firmware upgrade, but you can't install MTP without a valid device connected. I don't know why this is - maybe some kind of copy protection scheme. I only had it installed on one of my computers because it seemed unnecessary and I hate loading software that I'm not going to actually use.
This is what worked for me. Hope it works for you.
I'm still really disappointed with Creative's warranty terms, lack of phone support past 60 days and failure of tech support to recognize the problem and offer a solution, but my unit is working again and I didn't have to send it back!

By "MTP media explorer", do you mean the MTP/PlaysForSure version of Zen Micro Media Explorer? The earlier versions say "(for MTP devices)"; the latest ones say "(for PlaysForSure devices)". Or do you mean the Microsoft "MTP icon" in My Computer, which should appear on all MTP-capable systems (including your laptop)?
I don't really think it's a DRM or copy protection issue; I think the "firmware problem" is wiping out the hardware code the firmware installer uses to confirm that the device is indeed a Micro instead of, say, an iRi'ver. I suspect ZMME is one of the alternate means it uses to confirm that a Micro is connected. (An issue for further testing is whether ZMME should be launched or just installed.) Firmware fails on all kinds of devices; I suspect this is just a peculiarity of Creative's MTP/Janus firmware installer.
This is likely to be a significant issue for the FAQs and/or Creative knowledge base. With a growing number of MTP/Janus players in the Creative lineup (Sleek, MicroPhoto, and shortly Touch & Xtra), it probably won't be just a Micro issue in the future.
Edit: I just read the other thread, and they seem to solve it by going to a system without Creative software and installing the ..0 firmware. So there seems to be two solutions for now:
If you don't have any Creative software installed, reload firmware and run the ..0 upgrade. (If you need 2.x firmware, then install the Creative jukebox driver and run the 2.20.05 upgrade; you can uninstall the driver afterwards. Sorry, but some of us need 2.x firmware.)</LI>
If you have the 2.x ZMME installed, open it, then reload firmware and run the 2.20.05 upgrade.</LI>
Message Edited by RBBrittain on 0-9-2005 0:06 PM

My Iphone/ Ipod touch 4th gen WiFi problems and solution

Just wanted to let people know the problems that I had with my 4th gen Ipod touch and Iphone 4 WiFi connections (and my solution).
I was having consistent problems with my WiFi connection at home - my devices were connecting fine to the router and apparently the signal was full strength; however, nothing was working properly (internet, itunes, app store). To be specific the devices would work for 5-10 minutes but then the connection would start to falter. My other wireless devices were working fine (HTC Hero, laptops etc.) - just the ipod and iphone seemed to suffer from this signal problem (although the router was always apparently connected).
Obviously, I read countless forums to try and diagnose the problem. There seemed to be a litany of possible causes and I tried the following to resolve the issue:
- updated router (Netgear WGR614 v6) firmware
- rotated wireless encryption (WEP/WAP/nothing)
- changed router channel
- reset router power
- reset network settings on Apple devices
- changed g and b settings on router
Nothing seemed to work so I began to question the hardware i.e. the router (which I knew was working from my other devices) and the iphone/ipod.
I tested my iphone and ipod on other wireless networks (McDonalds in the UK has free WiFi) and found that, in contrast, they worked fine on other networks. I had read a few posts from people saying that my router was perhaps too old. So as a last resort I bought myself a new router (Netgear WNR2000 v2). I was loathe to do this earlier in case it didn't work, since reasonable spec routers are £50
Anyway it worked ... straight away. I have tested the new connection at home using this SpeedTest app. D/load = 9.01 Mbps, U/load = 0.46 Mbps, Ping 65ms. The router is using the full encryption (WAP2 something ...) and N connection.
As you can probably tell I'm no WiFi expert - I just wanted to post this in case people are having similar issues with older routers. I wasn't able to find any definitive advice and solutions from other users so I though I'd contribute here, which I guess is the first port of call for new Apple users, like me
I bought the new router 10 days ago and have been enjoying my full speed connection ever since - touch wood. Hope this helps.

Sounds like an intermittent contact problem some where eon the logic board. Hard to trace down and fix

Bluetooth Firmware problem...

Since I downloaded the update for Bluetooth Firmware (2.0.1) my bluetooth mighty mouse is a little bit strange, I mean, its movement is not smooth specially for small ones. It seems that there is a time lag...
Has anyone noticed the same thing?
Thanks

HI David,
Glad it's not a memory issue as the three beeps usually indicates.
Did you by chance have a Bluetooth device turned on like a mouse near the MacBook when you did the update? Any Bluetooth device at all? That may have interfered.
Many laptop users use external mice and keyboards...
Carolyn

MacBook bluetooth firmware problem (and solution)

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