MacBook in repair for ~30days

My macbook suffered of random shutdown when i sent it the 13th of september. Since then it is in hold state because some components ordered are yet to arrive.
My repair id is D9366672. When do you think i should expect my macbook back? because if i bought it it is because i really need it. and a month is a bit long for a reparation, especially when i see on forums that people with the same problem had it repaired within 7 days
cordially,
Arnaud

Hi, I sent mine for the same reasons 2 weeks ago and they told me they are waiting for new logic boards that are planned to arrive in 10/15 working days. So I think I will receive back my MacBook for half october.
G5 dual 2 ghz - MacBook Black 2gb - PB Pismo - iMac DV Indigo - Mini Core Duo Mac OS X (10.4.7) 23" Cinema Display - iPod Video 30Gb - iPod Nano 2Gb

Similar Messages

Macbook in repair for kernal panics and random shutdowns.....

It's been exactly one week since I sent in my macbook for random shutdowns. I called today to check on the status and they told me it was on hold because they needed more info from me as they can not replicate the problem. This thing was shutting down on me 3-4 times a day without warning. I gave them all kinds of suggestions, ie: check logic board, power management system, panic logs, etc. Don't these techs know how to troubleshoot? My biggest fear is that they won't find the problem and they'll send my defective Macbook back to me. What are my options then? It was bought for me by a friend in Denver who brought it down to Albuquerque for me (500 miles away) so returning it to a store is not an option. I know other people are having this problem so I know I'm not crazy and delusional. I don't want to be stuck with a defective computer but my 2 week grace period is over. What can I do?
MacBook Mac OS X (10.4.5)

Here's an update on my repair. It's been 2 weeks and they finally found the problem to be a bad logic board. They said it was on hold for repair to replace the board and didn't specify a return time. I expressed a concern with having a month old computer that has already been in for a major repair. After some polite but concerned dialouge between myself and a product specialist, she offered me a new one. I accepted the offer gladly. She even asked black or white? My original was white. So chalk one up for Apple customer support. They seems like they're out to make things right with their customers. You just have to remain calm and patient.

I have a 500 GB hard drive and a 1TB Time Capsule running on a MacBook Pro. It was all working well until the MacBook went in for a repair a week or so ago. Since then, TC will not perform a backup; instead, it says the backup is too large for the disk

Since having my MacBook Pro repaired (for a video problem) Time Capsule returns the following message: "This backup is too large for the backup disk. The backup requires 428.08 GB but only 192.14 GB are available."
I notice that there is also a new sparse bundle.
Since TC has my ONLY backup (going back about 4 years) I am reluctant to wipe it and start over fresh as I am afraid of losing files.
Is there a way of dealing with this?
I am using Snow Leopard 10.6.8

The repair shop likely replaced a major circuit board on your MacBook Pro, so Time Machine thinks that you have a "new" computer and it wants to make a new complete backup of your Mac.
You are going to have to make a decision to either add another new Time Capsule....or USB drive to your existing Time Capsule....and in effect start over with a new backup of your Mac and then move forward again.
For "most" users, I think this is probably the best plan because you preserve all your old backups in case you need them at some point, and you start over again with a new Time Capsule so you have plenty of room for years of new backups.
Or, as you have mentioned, you have the option of erasing the Time Capsule drive and starting all over again. The upside is that you start over and have plenty of room for new backups. The downside is that you lose years of backups.
Another option....trying to manually delete old backups individually....is tricky business....and very time consuming. To get an idea of what is involved here, study this FAQ by Pondini, our resident Time Capsule and Time Machine expert on the Community Support area. In particular, study the pink box.
http://web.me.com/pondini/Time_Machine/12.html
Once you look through this, I think you may agree that this type of surgery is not for the faint of heart. I would suggest that you consider this only if one of the other options just cannot work for you.

I was using my wife's MacAir while my Macbook was in for repairs and now all of my printers want to do through her Macbook Air and unless it is on and on our home wireless, I can't print. Is there an easy "fix" for this?

I was using my wife's MacAir while my Macbook was in for repairs and now all of my printers want to do through her Macbook Air and unless it is on and on our home wireless, I can't print. Is there an easy "fix" for this?

See this post.
tt2

Large repairs for a Macbook

Hi,
I got my Macbook in Nov '07 and I have never looked back. I really like Macintosh products and I think they generally have better durability and performance than others. Well yesterday my Macbook seems to have completely had it, however there has been underlying issues with it. My Macbook will not load to the Finder screen at all, it just stops at the Apple logo. I have tried resetting the SMC and PRAM but it still has not solved the issue.
Anyways back to the underlying problems. The first major issue I noticed was that my trackpad and keyboard stopped working and I did the quick ''Paper'' fix which made my keyboard work but my trackpad and mouse button had now lost a lot of usability. The next problem was the large crash I had this Summer. My macbook had never properly recovered from that. I saw the performance of my Macbook dramatically decreased, it would crash more frequently especially when I browsed the internet. I also believe the crash led to greater problems, for example when another Laptop used the router either wireless or the ethernet connection, my Laptop would pretty much be completely useless as the rainbow spinning ball would constantly appear if you made a single click. I also have other issues such as the fraying of the casing.
So that is basically it, so my question is, Well I do not have AppleCare nor do I have the Leopard Install disc 1 but how much would a cost for repairs. I am not too fazed about the repairs for the fraying though.
Thanks

You may have a RAM failure, or a hard drive failure.
This being a user to user forum, no one here could quote you the actual cost.
If you are in the U.S., you might want to contact these places as well:
http://www.dttservice.com/
http://www.powerbookresq.com/
http://www.microdocusa.com/
http://www.macspecialist.com/
http://www.techrestore.com/
If you have data to recover, you could try my backup FAQ* for some cheaper solutions:
http://www.macmaps.com/backup.html
- * Links to my pages may give me compensation.

What is the usual turn around time for MacBook Pro repairs?

I took my Early 2011 MacBook Pro in for service at an Apple Store last Saturday (10/12) and they decided to send it to the repair depot, so I paid the repair costs and gave them my MacBook. I was told that it would be shipped out that night, over-nighted, repaired, then shipped back to me. They said it's usually a 3-5 day turnaround.
I've been checking my repair status frequently for any updates, but "Shipment to repair center pending" has been the only thing it's shown since Saturday (I do understand that shipping estimates can be delayed). Yesterday (Mon.) I called the store to ask why this was showing and to get an update. They told me that shipping services don't run on the weekends or Columbus day, so the computer should probably reach repair by Tuesday. First, this isn't accurate unless it's specific to the Apple Store because all shipping services besides USPS run on weekends AND Columbus Day isn't a recognized holiday. Second, Tuesday has passed and I'm still only seeing "Shipment to repair center pending".
This is pretty frustrating. I'm already behind on work and school work because of this (which is fine because I expected the 3-5 days), but I can't afford to be in this situation much longer than that.
What I'm wondering is, what is the usual repair time that others have experienced? When should I start to investigate this more and who do I contact? I'm worried that the store will keep giving me the same response.

I made a super simple tool for tracking repairs done by Apple/Genius bar so users can get text message updates on their order status.
http://ipv6dns.co/trackmyrepair.php

Flat Rate Quote for Macbook Pro Repair?

Is there a way to get a flat rate quote from Apple for a Macbook Pro repair.
My 15" Early 2008 model got soaked during a storm that damaged my roof. It's been intermittent since. The insurance company needs a repair estimate to decide whether to replace it or repair it. Apple chat/phone won't give me a nominal flat rate number in writing I can send to the insurance company. They want me to send it in and pay a large shipping charge. At the apple store they consulted a table that said it was about $350 if no water damage and $1200 if it was, but again that was oral. Nothing I can send to my insurance company.
Is there some way to get a flat rate quote from Apple?

You say the Apple store said, but you don't mention if it is the Genius Bar or not.
Since it is long out of warranty, you could just go to one of the many indendent repair stores that offer flat rates and get them to give you a written estimate. A Google search should turn up a bunch in your area.

I clicked on iMessage on my Macbook Pro today for the first time, and now NOTES keeps opening up every 5 seconds, with a new note. I cannot stop it from opening. If I close it or force close, it opens again in 5 seconds. I can't get rid of it. I have

I clicked on iMessage on my Macbook Pro today for the first time, and now NOTES keeps opening up every 5 seconds, with a new note. I cannot stop it from opening. If I close it or force close, it opens again in 5 seconds. I can't get rid of it. I have tried to clear out the iMessage settings I had put in, and I've tried to adjust the Accounts to not include notes to synch. But, Notes will not stop. It opens a new note, and even if you ignore it, it assumes preference every 5 seconds, and the Mac is impossible to use.

Do you have any Boot Camp or other secondary partitions set up on your system? If so then try running a disk verification routine (chkdsk, etc.) in Windows to repair the disk. While I've not heard of it happening recently, in the past errors in these partitions have resulted in stubborn ghost files appearing in OS X.

I have set up a Netgear dual band modem which works well with the iPhone and an older MacBook, but with this brand new MacBook it asks for a password every time I reopen the computer and open safari. Is it Lion?

I have set up a Netgear dual band modem which works well with the iPhone and an older MacBook, but with this brand new MacBook it asks for a password every time I reopen the computer and open safari. As you can imagine this is very annoying. It says I am not connected to the internet and offers me a choice of nearby networks including mine and then asks for a password when I select it. Why does it do this with our new MacBooks (also with my son's brand new one) and not with the iPhone, iPad and older MacBook? They happily automatically connect to our network after entering the password just the once.

Sig, I appreciate you trying to be helpful. I have no idea what issues you were having or what issue exactly pgrounds has been having. Your assumption that everyone's set up is the same as yours is false however. There are many many documented WiFi issues that are a result of Lion installs. Many have been solved by 10.7.1 and 10.7.2. Others have been solved by a large variety of work arounds. Others have not had their issues solved yet.
I am one of those. I have an IT background, and I spent the better of five hours digging up workarounds and attempting all of them. For the benefit oh anyone who is having similar issues, I have posted links to all of those workarounds here. None of them worked in my case, but hopefully they will help pgrounds or others.
So, once again, if you have a new idea, I'd love to here it. But if it has already been posted in one of these links, it's not helpful, let it go.
http://osxdaily.com/2011/07/22/wifi-dropping-in-os-x-lion-fixes/
http://osxdaily.com/2011/11/06/lion-wi-fi-problems-solution-mac/
http://blog.chron.com/techblog/2011/09/want-to-really-repair-permissions-on-your -mac-try-this/

I need to have my macbook pro repaired how can I hide passwords and banking info?

I need to have my macbook pro repaired how can I hide passwords and banking info?

Create a new admin account named repair and only give them the password for that account. Alternately you could back up or clone your system, erase the hard drive and then reinstall OS X with one admin account that has no personal information.

Complaint on Macbook Air Repair - To whom this may concern

Complaint on Macbook Air Repair - To whom this may concern
I would like to file a complaint through this community regarding my encounter with the Apple Hardware Repair Service in HongKong involving both Apple Technical Support in Hong Kong (Tel: 2112 0099) andAuthorized Service Provider - Wah Fung Computer Services Limited.
For background information, I had purchased my Macbook Air 11" (Late2010) at the end of October 2010 in Hong Kong (with valid purchase receiptstill with me). The machine to this date is still under the standard one yearwarranty. I am one of the first to pre-order this machine when it was firstannounced back in late 2010 and waited for the pre-order to arrive for 3 weeks.So you can see how much desire and hope I had on this machine.
Just about 1 and a half week ago, the MBA screen failed. About 50% of thescreen turned bright white, while the rest of the screen is still displaying.It just happened overnight with shutting down the MBA, closing the lid and thescreen failed the next day when being turned on. At this point, I must stress that the condition of my MBA is as follow:
- No scratch, no cracks and no dent on the monitor lid and the rest of theMBA body;
- No scratch, no cracks and no dent on the monitor glass;
- No scratch, no cracks and no dent on the inner surface, i.e. keyboard;
- No visual damage or any sort;
- No dropping or no sign of any impact suffered; (Again no cracks ordented surface);
- No water damage;
Unfortunately, when I bring this failed machine to Wah Fung Computer ServicesLimited (Authorized Service Provider in Hong Kong) for carry out repair worksthat is covered by warranty, Wah Fung had informed me that they considered themachine had suffered "physical damage" and whether the machine isconsidered under warranty is out of their jurisdiction. Hence they advised meto contact "Apple Technical Support Hotline of Hong Kong - Tel: 21120099" to explain to the representative regarding my case for their followup. Despite disappointment on the Authorized Service Provider, who had notproactively follow up on my case and instead "kick" the responsibilityball to the Apple Technical Support Team, I nevertheless had gone through thetrouble to contact them to explain my case. The first time I contacted Apple Technical Support is on July 18, 2011, I explained my case and the representative informed me that she will get back to my by Wednesday (July 20).
On July 21, the same representative called me back, again informing methat the machine had suffered “physical damage", which had not seen or comeinto contact with my MBA. I again need to explain to her that my MBA had notsuffered any scratch, cracks or dent or even any sign of physical damage. Therepresentative then transfer my line to "Customer Care and RelationsRepresentative", which basically throughout our whole conversation had continuouslyto repeat the phase " physical damage" without offering any customercare at all. This Customer Care Representative, who again had not seen or comeinto contact with my MBA, had informed me that the Technical Engineers in UShad made the "final" judgment that my MBA had suffered "physicaldamage". And so how did the US Technical Engineers came to this"final" judgment?? The Customer Care Representative told me that thisjudgment was made from by looking at "PHOTOS" given to them by thestaff in Wah Fung Computer Services Limited (Authorized Service Provider inHong Kong). So again the US Technical Engineers, who had not seen or come intocontact with my MBA, had came up to the "final" judgment that my MBAhad suffered physical damage and then telling me to pay $6300 HK dollars(approx. 808 US dollars) to repair the monitor while a new 11"inch 64GBMBA is costing $7688 HKD ($999 USD) The Customer Care Representative cannotexplain or proof to me the cause of the physical damage, according to her, thisis because all the people and engineers, who most of them had not even physicalseen, examine the MBA had said that it is cause by physical damage.
To be honest, if I had crashed, hit, hammered, or accidental dropped orimpacted, water damaged my MBA in any sort of way or if the warranty had beenexpired, I am willing to accept it as physical damage and pay this money to getmy MBA repaired or consider other option to get a new one. However, without anyphysical or visible damage (or any damage mentioned above) of any kind, andwith the MBA still under warranty, but I am still being accused of implyingphysical damage on the machine without any evidence and need to pay huge sumsof money for its repair, then I am really disappointed with Apple's service andthe so called "warranty". Every hardware product can basically haveno warranty, because every failure as defined by Apple can be"physical damage" that may occur without any impact, scratch, dent orcracks, no matter it is hardrisk or motherboard, whatsoever; even it may havemanufacture defects or latent defects. So what’s good with the warranty andApple care plan??
I hereby summaries my points as follow:
1) No physical damage on the machine, no scratch, no cracks and no dentetc;
2) The people and technicians who refuse to repair my MBA and decline itsvalid warranty for repair service, calling this as the "final judgment", had NOT physical seen orexamined my MBA and so called "final judgment" are made by photos;
3) No proof on the machine had suffered physical damage, why it is not manufacturerdefects??;
4) Authorized Service Provider and Apple Technical Support Hotline bothkicking the ball to each other on the repair service
I sincerely seek the community attention on this matter as it had beenfustrating communicates with the Authorized Service Provider and AppleTechnical Support Hotline in Hong Kong. I hope Apple can look into the situation, examine the machine to realize that it had not suffered any damage and offer me the repair service which I am entitled to under warranty.
Below are my details:
Apple Technical Support Hotline Case No: 233 459 569
Macbook air serial no: C0****X
Hong Kong Authorized Service Provider: Wah Fung Computer SevicesLimited.(Tel: +852 2807 8138)
Apple Technical Support Hotline Tel: (+852 2212 0099)
The above are all refer to Hong Kong.
Thank you for your attention.
Winston Kwok
<Edited by Host>

Won't do you any good to post this here since (1) this particular area you are in is a forum for discussions regarding the general Apple Support Communities and not about hardware, software, etc. and (2) this is a user-to-user site and there are no Apple officials here.
Print out your post here and mail it to:
Apple
1 Infinite Loop
Cupertino, CA 95014
408.996.1010
Make it Attention: Customer Service or call the number listed and ask for Customer Service.
Be sure to include any photos or proof you have that when you took the computer in there was no damage.

Macbook RSD Repair

Hi all,
got my macbook from repair yestoday after it started showing signs of the discolouration and had RSD syndrome, they replaced the heatsink, logic board, top casing (touchpad etc..) and the screen bezel. anyway, before the computer went into be repaird when i turned it on the screen would flash very quickly, split second flash. i was wondering if, as it dosent happen any more was that a fault all along that i just overlooked? has anybody else had this or is it just pure conincidence?
Kris

I mentioned that exact same thing in a much older tread after getting my macbook back from repairs. Prior to and during the RSD problem my screen would make a sudden brief flash the moment i pressed the power button all the way down followed by the startup chime and screen light-up to logo screen sequence. Now that it's back, when i press the button, the start/sleep light would light up accompanied by the metallic clunk and whir of the superdrive followed by the startup chime and screen lightup, but no brief flash when i press the power button. i believe it's normal, and so far no problems with the macbook for the 3 weeks ive had it back. <crosses fingers>

Anyone have their MacBook Pro repaired at an Apple Store?

I'm reading about people who're getting one-day turnarounds in sending their MacBook Pros in for logic board replacement; in my case, the Geniuses at the Apple Store told me I'd get faster turnaround if I let them do it instead, in-house. It's been a week. No word yet.
Anyone else have major service done in-house at an Apple Store versus send their laptop in? What kind of turnaround did you have? Should I be concerned, at this point?

Hi Jay,
It could be for the fact that they might have to order some parts which might be on back order. If i needed a repair i would take it into the store as well, the advantage being:
-At least when you pick it up you have the option to see there and then whether there is a damage done, whether the repair is done as requested and be able to refer back to the geniuses if need be.
Just give them a call if you are woried but i am sure that it will work out fine.

Ive Had Problems With My Macbook Thank Goodness For Applecare

My Macbook white 2.0ghz 1GB Ram has had many problems since i bought it in may. The colour of the top case where the keyboard is has gradually turned form a lovely white colour too a grey and now a yellowey mess.
The average temp is 72c and so the macbook moos constantly, under pressure ive had the temp go up to 98c it nearly burnt me.
Ive updated the opertaing system to 10.4.7 and still the problem occurs.
So i decided enough is enough and so i rang apple care, i was on the phone for about 20 minutes and i had to speak to 2 diffrent people, and they where great they told me that they knew about the discoloration and they are sorting it out, he also said that even though they would fix anything they find is wrong the fans creating the moo may be fixed by a firmware update, and so he wouldnt be able to tell me if it would be fixed or not.
The huy told me that they would fix anything they find that has a fault for free because its still under a 90 day limited warrenty, they will be sending me a box on tuesday and he said that there is a repair center in the UK and so i could recieve the macbook back by friday.
How great is that im going to get my macbook back all problems repaired for free, and i know that these problems should have been sorted before they were shipped but im so please, my macbook will be great.

I had the same problems so like you I called apple and they sent me a box to send my macbook in. They said it would take 5-6 days but it only took two so they where ahead of the program. I now have a flawless macbook that runs like a champ!
The hottest that has gotten since the repair is 63'C and before I had gotten it up to 90'C.
It used to moooo all the time but now I haven't heard it make a sound.
Thanks Apple!!!
Sam

I am trying to request a repair for my ipod

I am trying to request a repair for my ipod which is under warrantee. I go through the process but part way through I get a popup error message saying something like "contact customer support" and then it has a bunch of numbers. I tried doing it again and now I get a message saying "As a security precaution, your session has timed out. If you would like to log back in, please click here." I click there and then it takes me back to the log in page, which when I sign in again, it goes right back to the same screen saying log back in. If I finally get the dead ipod shuffle shuffled off to apple for repair, this will be my third one... I just hope this one doesn't break... and more importantly I hope I can get a new one.
ipod shuffle Windows XP product does not turn on and I can't get it fixed because the oline repair system is broken or down!

I have gotten to the billing address part, but get a message that says "this zip code does not seem to be valid (somenumber, somenumber)" I entered my area code plus 4-digit extension number to get this message, so then I try it without the 4-digit number and get "more than one possible Jurisdiction Code determine (0,0)". Arg! I have otherthings I could be doing... like writing this poem:
My shuffle has just shuffled off,
And now it won't turn on,
This is the second one that's failed,
And it hurts me ever so,
To have to workout with no sound,
Just isn't quite the same,
So call I will, tomorrow day,
And go and rant and rave,
Request repair I couldn't do,
Because the website's down,
I don't know when this will be fixed,
But I hope it's very soon.
-Aaron E-J
p.s. I tried it on both a mac and a pc this time and got the same problem both times.

MacBook in repair for ~30days

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