MacBook Pro continually drops wi-fi connection

My MacBook Pro drops the wi-fi connection at intermittent times all day.  Sometimes, only after it goes to sleep.  Other times every few minutes.  Had Cox check all cable connections.  No problem. Geniuses at Apple Store said it's an Apple problem, needs an update.  Online Apple support agreed.  Incredibly annoying.  Only problem I've had.

Since you've only had a week take it back and get a refund. Apple has a 14 day no questions asked return policy. Return it for a refund and buy another or something else that works correctly.

Similar Messages

  • Why does my Macbook Pro keep dropping its wireless connection?

    Hi everyone,
    Last year I purchased a 2013 Macbook Pro 13". Everything had been working well up until yesterday afternoon. My wi-fi connection keeps dropping roughly every 5 minutes for no apparent reason, with an exclamation mark flashing over the signal strength icon. It runs on Mavericks with all software updates etc. up to date. I live in a student house with 7 other people, so the network could be overburdened, though it's been fine until now. I've reset Safari, deleted info regarding the wireless network and reinstalled it, and deleted all the keychain info, but it hasn't really helped.
    I would be grateful for any responses, thanks!

    Hello aidenhh,
    Thank you for the details of the issue you are experiencing with Wi-Fi on your MacBook.  I would be concerned about this too.
    I recommend following the steps in the section labeled, "Symptom: The network connection drops unexpectedly" in the following article to resolve an issue like the one you described:
    Wi-Fi: How to troubleshoot Wi-Fi connectivity
    http://support.apple.com/kb/HT4628
    Thank you for posting in the Apple Support Community.
    Best,
    Sheila M.

  • My Macbook Pro frequently drops the wi-fi connection

    Frequently (3 times/hour or so) my MacBook Pro will drop it's Wi-Fi connection. None of my other devices (iPhone) lose the connection - only the Macbook Pro. I'm running OS X 10.10.1 on my 15-in Macbook Pro (2012 version).
    It will not come back by itself.
    My SSID is still in the drop down list.
    If I turn off wi-fi and turn it right back on, it reconnects immediately.
    Any ideas? Thanks in advance.
    Jim

    You have already narrowed down the issue to your MacBook Pro and/or Yosemite (10.10.1).
    So, a post in the Yosemite support forum or the MacBook Pro forum would be the places to start.  Links are just below:
    Since this is common issue with Yosemite, you might want to go there first.
              OS X Yosemite
              MacBook Pro

  • My Macbook Pro keeps dropping Wi-Fi when connected to my T.V. via HDMI but works perfectly when disconnected. Any solutions ??

    My Macbook Pro keeps dropping Wi-Fi when connected to my T.V. via HDMI but works perfectly when disconnected. Any solutions ??

    Same problem here. Way to go with regression testing, Apple.

  • You can't use The following message is stopping me access my disk utility.  'this version of the application "Disk Utility" with this version of OS X.'  not only that my Mac pro keeps dropping my internet connection and logs on to BT Open.

    After installing Yosmite, The following message is stopping me accessing my disk utility.  'You can't use this version of the application “Disk Utility” with this version of OS X.' you have “Disk Utility” 12.1.1. 
    not only that my Mac pro keeps dropping my internet connection and logs on to BT Open.
    Help

    For whatever reason you don't have the Yosemite version of Disk Utility which is 13. I suggest you reinstall Yosemite.
    Reinstalling OS X Without Erasing the Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
    Reinstall OS X: Select Reinstall OS X and click on the Continue button.
    Download and install the 10.10.1 update.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
    Check that you have the current version of Disk Utility.

  • Any reason why my MacBook Pro keeps dropping the WiFi signal - will be fine for ages and then just drops it!, Any reason why my MacBook Pro keeps dropping the WiFi signal - will be fine for ages and then just drops it!

    Any reason why my MacBook Pro keeps dropping the WiFi signal - will be fine for ages and then just drops it! Does it at home and work so not either broadband connection

    jp270759 wrote:
    Hi. MAny thanks for the answer. Am new to Apple - what's the "real" MacBook Pro forum?
    I would like to know also!
    For your issue - Solution may be found if you search in the "More Like This" section over in the right column.
    Change your router channel.  Sometimes this is all you will have to do.
    Power cycling the router.  Read the router's user manual or contact their tech support for instructions.
    System Preferences/Internet & Network/Network
    Unlock the padlock
    Locations:  Automatic
    Highlight Airport
    Click the Assist Me button
    In the popup window click the Diagnostic button.
    System Preferences/Network- Unlock padlock.  Highlight Airport.  Network Name-select your name.  Click on the Advanced button.  Airport/Preferred Networks-delete all that is not your network.
    Place a check mark next to "Remember networks this computer has joined."  Click the OK button and lock the padlock.  Restart your computer.
    http://support.apple.com/kb/TS1920 Mac OS: How to release and renew a DHCP lease
    No internet connection (wireless)
    Check to see if an extra entry is present in the DNS Tab for your wireless connection (System Preferences/Network/Airport/Advanced/DNS).
    Delete all extra entries that you find.
    Place a check mark next to "Remember networks this computer has joined."
    Other resources to check into:
    Troubleshooting Wi-Fi issues in OS X Lion and Mac OS X v10.6
    Netspot
    How to diagnose and resolve Wi-Fi slow-downs
    Pv6 troubleshooting
    Mac OS X 10.6 Help:  Solving problems with connecting to the Internet
    What Affects Wireless Internet?
    Solutions for connecting to the Internet, setting up a small network, and troubleshooting

  • How do I uinstall Yosemite? It's not compatible with my older MacBook Pro, and I can't connect to my printer or use safari

    How do I uninstall Yosemite? It's not compatible with my older MacBook Pro and I can't connect to my printer or access Safari

    How to Downgrade OS X Yosemite Back to OS X Mavericks

  • I have a 16GB iPhone 3GS. Tried synching my phone through iTunes (11.0.1 I think... on a 2009 Macbook Pro). Now when I connect to iTunes, it says it does not recognise the content on my phone. Is this because my phone (and laptop) are too old?

    I have a 16GB iPhone 3GS. Tried synching my phone through iTunes (11.0.1 I think... on a 2009 Macbook Pro). Now when I connect to iTunes, it says it does not recognise the content on my phone. Is this because my phone (and laptop) are too old?
    Also, when I tried to Restore the settings, an Error Message pops up that says " The iPhone software update server could not be contacted. The requested resource was not found.
    I'm trying to free up space on my phone by removing [literally] thousands of old photos which were originally synched to the phone, because I had forgotten to uncheck the photos button when I synched it ages ago.
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    I'm guessing it must be because my phone (and versions of iTunes, and OSX) are all too old.
    Please can anybody help.
    Cheers,
    Dan_nz.

    There are multiple reasons that lead to issue. You should read the troubleshooting guide to get the right solution to solve the issue: iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support

  • I just brought a brand new Macbook pro retina display, when i connect it to my apple tv through airplay its too slow and when it try to play a movie apply tv is always a minute or 2 behind. How can i fix this?

    I just brought a brand new Macbook pro retina display, when i connect it to my apple tv through airplay its too slow and when it try to play a movie apply tv is always a minute or 2 behind. How can i fix this?

    Hello HanaAmer1,
    We've an article which provides troubleshooting steps that can help get AirPlay workign correctly.
    iTunes: Troubleshooting AirPlay and AirPlay Mirroring
    http://support.apple.com/kb/TS5209
    Cheers,
    Allen

  • HT204291 My airplay icon is no longer appearing on my Macbook Pro. How can I connect to my Apple TV?

    My airplay icon is no longer appearing on my Macbook Pro. How can I connect to my Apple TV?

    Restarting MacBook Pro, Apple TV and WiFi router could solve the problem.

  • I can print from my macbook pro using airport express usb connected printer, however my iPad is looking for an airprint printer.  Can I direct the iPad to the usb connected printer.  Both macbook and iPad confirm a wifi connection through the airport exp.

    I can print from my macbook pro using airport express usb connected printer, however my iPad and iphone are looking for an airprint printer.  Can I direct the iPad/iphone to the usb connected printer.  Macbook iphone and iPad confirm a wifi connection through the airport express.

    You will need to install an App like Print Central on the iPad to try to print to the printer. It will allow you to print to most printers. Check with their support folks if you need more info.
    PrintCentral for iPad on the iTunes App Store

  • Macbook Pro 10.6+ will not connect to wifi network

    Having a strange issue with one particular Macbook Pro not being able to connect to the internal wifi. There are 5 machines, mix of Windows and OS X, none have this issue. We have a wireless network coming from a SonicWall router with wireless capability. This particular Macbook will not connect to the wifi. Just an "!" symbol around the wifi. It has no issues connecting to any other wifi in the area, even to a second on within the same floor.
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    I can assure you it is not the router. I am pretty good with Windows and Networking, particularly these model routers. This is an issue on the laptop. I feel as if it keeps remembering old credentials to this wifi network (when user kept typing the wrong password). Once I changed the WiFi password, it no longer even asks me to update the WiFi password when attempting to connect. I have to manually try to connect to it by inputting SSID and password and still does not accept.

  • Trying to set up my brand new MacBook Pro and it does not connect with the wifi network I have selected for this purpose. Nothing wrong with the wifi as both my iPad and iPhone are happily connected. Suggestions for connecting to the wifi network accepted

    Setting up my brand new MacBook Pro and it will not connect to the wifi network. Nothing wrong with the network which is happily working for my iPhone and iPad! Suggestions accepted for making this connection.

    Fixing this is a two step process:
    1) System preferences > WiFi/Airport ...
    ... check [√] Ask to join new networks
    "Known networks will be joined automatically.
    If no known networks are available, you will
    be asked before joining a new network."
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  • I have a 2011 macbook pro, buy yet when I connect my 16GB or 8GB Sandisk Extreme class 10 30mb card, it wont read it, however, it reads a 2GB class 2 card, is there anyway to fix this?

    I have a 2011 macbook pro, buy yet when I connect my 16GB or 8GB Sandisk Extreme class 10 30mb card, it wont read it, however, it reads a 2GB class 2 card, is there anyway to fix this? and no, there is nothing wrong with the cards, they shoot fine, my dell inspiron 15 reads these cards fine, but yet my brand new macbook pro does not.

    After many days of frustration, I try a stupid thing.... Put the SD card in the Lock Position and... Voilá!
    The way I find to access the content is put the SD card in the Lock position..
    Cheers

  • I have a shared time capsule but it says on my Macbook Pro that it is not connected, though it is on the shared computer OK?

    My time capsule is a shared one with my husband's iMAC. His is connected but my Macbook Pro, says I am not connected. Has anyone any ideas please?

    Learner73 wrote:
    I have been upstairs to look at the cables. This is what I found:-
    on the capsule there is a cable in the Power port Then an empty port Then the ethernet cable Then 2 empty ehthernet ports. On the Hub ..... ADSL cable, then a Red BT Infinity port (empty) .... Then the Ethernet cable from the TC. Then 2 empty yellow ports, Then the power cable.
    I am fairly clear.. please do what I suggested.. take the computer upstairs and plug it into TC with an ethernet cable.
    Then you should get internet and airport utility will see the TC and we can work out the issues.
    Does the BT hub still have its wireless working??
    Hope you have a safe trip to get supplies.. it is 39deg in our area of Melbourne tomorrow.. a bit of ice and snow sounds nice.. but I am glad it doesn't.

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