MACBOOK PRO is frozen. Keyboard and Trackpad do not respond. Computer will not shut down. Tried to close lid and reopen after 1'min but no response.

Question

Brand New MACBOOK PRO just froze up and will not respond or even shut down.
Cannot find any support except for this.
Apple will not support unless you have bought a support package and is now offering to sell you this package.
Makes me ponder the thought that this is all a scamm to get more money out of the customer and this program (virus) was purposely loaded during one of the updates.
Not sure what I bought here but my respect for apple and its products is deteriorating rapidly.

Answer 1

Apple will not support unless you have bought a support package and is now offering to sell you this package.
I'm not sure where you got that idea. All Macs come with free phone support for the first 90 days:
http://www.apple.com/support/complimentary/
Further, you can always make an appointment at the Genius Bar of your nearest Apple Store and take the machine there for free advice and basic diagnostics (though any service may cost money outside the warranty).
Finally, Apple offers a 14-day, no-questions-asked return policy. If your machine isn't working properly right out of the box, take it back and get a different one.
Makes me ponder the thought that this is all a scamm to get more money out of the customer and this program (virus) was purposely loaded during one of the updates.
That's a pretty ridiculous thing to say that clearly indicates an utter lack of understanding of how the tech world works. I appreciate that you're upset, but please try to stick to reality here. You won't get much sympathy from anyone saying silly things like this.