Macbook Pro remote desktop unable to connect to my office PC. Genius Bar told me the only solution was to wipe my Mac. Really??

I work remotely using my Macbook Pro (OS X 10.5.8) to connect to my office PC. I have always had issues using my "computer name" with the RDC but have no problem when using the IP address. Two weeks ago my company upgraded their server and ever since I have been unable to access the server. My coworkers (who use Macs) are not having the same problems as me. My IT guy was able to connect using my Mac, his security clearance and IP address. However, I no longer have the option of using the IP address to log in - per my IT guy. My IT guy is a PC guy so he suggested that I take my computer to Apple to see whats blocking me.
I met with Apple support at the Genius bar yesterday and was told basically it could be a problem with my computer and I needed to wipe it clean and start over. This was the proposed solution to the problem but the Mac guy I spoke with didn't seem completely sure this would solve / is the cause of the problem. Does anyone have any suggestions for figuring out what the root problem is prior to me wiping my Mac? Has anyone had issues working with remote desktop connection from their Mac connecting to a PC?
I appreciate any help possible!

Welcome to Apple Discussions!
There are no songs on your iPod, right (since it was restored)?
Make sure the software on your computer is up to date...
iTunes
iPod Updater
Update iPod's Software
Also, try connecting the iPod via a different USB port.
You may want to try putting the iPod in Disk Mode prior to connecting it and see if you are able to restore it (while it is in Disk Mode)...
Putting iPod into Disk Mode
Finally, if you can't get the iPod to restore, then try connecting it and opening My Computer. Does the iPod show up in My Computer? Try right clicking it and going to Format. Does anything happen?
btabz

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I have a 16GB iPhone 3GS. Tried synching my phone through iTunes (11.0.1 I think... on a 2009 Macbook Pro). Now when I connect to iTunes, it says it does not recognise the content on my phone. Is this because my phone (and laptop) are too old?

I have a 16GB iPhone 3GS. Tried synching my phone through iTunes (11.0.1 I think... on a 2009 Macbook Pro). Now when I connect to iTunes, it says it does not recognise the content on my phone. Is this because my phone (and laptop) are too old?
Also, when I tried to Restore the settings, an Error Message pops up that says " The iPhone software update server could not be contacted. The requested resource was not found.
I'm trying to free up space on my phone by removing [literally] thousands of old photos which were originally synched to the phone, because I had forgotten to uncheck the photos button when I synched it ages ago.
I have also tried synching it on my 24" iMac (running OSX Snow Leopard). But again, when I try restoring the phone through itunes, it says the file is corrupted. It sggests unplugging the device, and then plugging it in again. I have done this numerous times with no success.
I'm guessing it must be because my phone (and versions of iTunes, and OSX) are all too old.
Please can anybody help.
Cheers,
Dan_nz.

There are multiple reasons that lead to issue. You should read the troubleshooting guide to get the right solution to solve the issue: iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support

My Apple Macbook Pro running OS X Yosemite freezes 10.10.1 regularly. When it freezes the only remedy is to physical shut the screen. I don't use any external devices.

My Apple Macbook Pro running OS X Yosemite freezes 10.10.1 regularly. When it freezes the only remedy is to physical shut the screen and wait for the battery to run down. I do not run any external devices, and when it freezes you cannot do anything with the computer. It is new, and this problem is very frustrating. Any suggestions?
Thanks

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the BOOT_TIME log message that corresponds to the last boot time when you had the problem. Now clear the search box to reveal all messages. Select the ones logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.
If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Some private information, such as your name, may appear in the log. Anonymize before posting.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Step 2
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

I watched a video on my iphone, and it worked fine. I wanted to watch it on our MacBook for sound and clarity, and every time I accessed it, it locked up. To the point that the only solution was holding down the power button. Everything else worked, and

I watched a video on my iphone, and it worked fine.
I wanted to watch it on our MacBook for sound and clarity, and every time I accessed it, it locked up. To the point that the only solution was holding down the power button.
Everything else worked, and I could freely enter information and open other Facebook entries, but when hitting the "play" button or clicking on the video it immediately bought up the spinning beach ball, and would never clear. Any solutions?

Did you try viewing the video in a different browser? Firefox or Chrome maybe?

I have been using a Docupen scanner with Windows 7 so far. Have recently moved to Macbook Pro (Lion); Am unable to connect.... and use.

The driver on planon.com site does not install on the Lion OS; The driver installs but the scanner is not visible while trying to add printer....

No luck.. No devices are visible even in image capture.had raised a support request with planon, the manufacturer of docupen. They say there are no immediate plans for drivers for 10.7; Their position is that Apple should release a patch/upgrade to Lion to allow more hardware to be used...
Any idea about Apple's position?

IPhone 5 (iOS 7.0.4) connects to my MacBook Pro (OSX 10.9) and immediately disconnects. Visited a Genius bar (Perth) and after they found their phones behaved the same way way they told me this was a feature of iOS 7.0.4 not a software problem. Comments!

Has anyone else had a similar problem or heard about this new feature (ie bluetooth not working between Apple devises)?

I have an iPhone4 with iOS 7.0.4 and a new MBPro with OSX 10.9.
They see each other in BT and when I click the Pair button on the MBP it presents the code and the iPhone says I should see that code, so i click the Pair button on the iPhone.
The MBP changes to "Not connected" and the iPhone pops up "Device is not supported". Really.
I also have a few BT devices that worked perfectly for years with a 4 year old MB and a 3 y.o. MBPro - mainly I frequently use a serial-BT device for work. With 10.9 it is discovered, and I have to try connecting and have it fail before it allows me to enter the code; it connects then disconnects. 10.8.5 had more control over the pairing process and now nothing; one step forward and two steps back - nice job Apple.

Why does my 2012 Retina Macbook Pro's trackpad become extremely unresponsive after I plug in a USB mouse? The only trackpad command that works is the left click, I can't select text or press down and hold the trackpad to do anything else until I restart.

My trackpad becomes REALLY unresponsive after I plug in a USB mouse. It seems like the cursor is broken and stuck on a permanent left click or something. I'm unable to select text or do any other sort of action that requires you to hold down the trackpad and drag. Mouse icons don't update as I scroll over different text and links. The trackpad is usually stuck in this unresponsive state until I restart my macbook which is extremely inconvenient if I have to do this after every time I use a USB mouse. Are there any fixes to this?

Melophage,
I don't leave it outside. Usually when I leave it overnight, I do so under the same conditions as when I leave it plugged in, and this morning I only left it for about an hour in my house and it did the same thing.
LowLuster,
I actually have a new hard drive I bought a while back and have been meaning to switch it out with the one that's in there now. I'll follow your instruction, then make the switch I had planned on and report back.

After updating to mountain lion on my mac pro I am unable to connect my g-raid

After updating to mountain lion on my mac pro I am unable to connect my g-raid 1T external hard drive using the firewire connection? I have 4 places to plug the firewire into, none work. All ports used to work with Snow leopard?

Try this:
Boot into Safe Mode then restart normally.
Repair the Hard Drive and Permissions - Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.
If this does not work to fix the problem, then:
Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

My MacBook Pro stated that it needed to be updated. I clicked yes to restart the computer and update but when it restarted it stays on the gray screen with the apple logo and then pops up, stating "unable to find driver for this platform." What do I do?

My MacBook Pro stated that it needed to be updated. I clicked yes to restart the computer and update but when it restarted it stays on the gray screen with the apple logo and then pops up, stating "unable to find driver for this platform." What do I do?

Boot into Recovery by holding down the key combination command-R at the startup chime. Release the keys when you see a gray screen with a spinning dial.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with networks that require any kind of authentication other than a WPA or WPA2 Personal password.
When the Mac OS X Utilities screen appears, follow the prompts to reinstall the Mac OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac didn’t ship with Lion, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.
Don't install the Thunderbolt update -- it's defective.

My macbook pro with OS 10.6.7 'mail' program does not send my mail through the IPS wireless, I am connected to. The message is my 'e-mail is rejected by the server'. It has been working until 5 days ago. The connection doctor says I am connected and no lo

My macbook pro with OS 10.6.7 'mail' program does not send my mail through the IPS wireless, I am connected to. The message is my 'e-mail is rejected by the server'. It has been working until 5 days ago. The connection doctor says I am connected and no log in required.
After trying lots I found now in 'Airport Utility is 'unable to detect any airport wireless devises.....'
There is no provider to be seen in airport utility and only 'rescan' is an option with no results...
even so I am connected and can browse the net receive mail etc. and the outgoing 'mail server' is set to the internet provider I am connected to.
Can you enlighten me what can I do I need to use my e-mail program urgently !!!
Thanks for your help

I'm not sure what "IPS wireless" is, but unless you have an Apple Wi-Fi base station (such as a Time Capsule, AirPort Extreme, or AirPort Express), AirPort Utility won't see anything.
You might try defining a new SMTP server to see if that will work any better.
By the way, the subject field for these messages isn't intended to hold a lot of text. Put a short description of your problem in the subject field and save the rest of your message for the body field.

I am unable to access intranet on my MacBook Pro 13" with OS X mavericks. Is it possible to use files on the Local Area Network?

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I disabled GateKeeper's automatic blocking of unrecognised developers, and so I was able to install the driver.
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I also borrowed a USB hub from a friend and it didn't make a difference.

Remote Desktop Services Default Connection issue

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i have the screen shots of both IE and mozilla
thank you

You can attach screen shots here if you post a reply to your original question. The attach form appears below the textbox where you type your reply.
Could you describe the steps to reproduce the problem. First you make a remote desktop connection, then you run Firefox on the remote host, and the problem is in Firefox on the remote host? If Firefox on the remote host accessing a site on your LAN, or on the web, or using a protocol other than http (such as file or ftp)?

How do I uinstall Yosemite? It's not compatible with my older MacBook Pro, and I can't connect to my printer or use safari

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I just brought a brand new Macbook pro retina display, when i connect it to my apple tv through airplay its too slow and when it try to play a movie apply tv is always a minute or 2 behind. How can i fix this?

I just brought a brand new Macbook pro retina display, when i connect it to my apple tv through airplay its too slow and when it try to play a movie apply tv is always a minute or 2 behind. How can i fix this?

Hello HanaAmer1,
We've an article which provides troubleshooting steps that can help get AirPlay workign correctly.
iTunes: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/TS5209
Cheers,
Allen

HT204291 My airplay icon is no longer appearing on my Macbook Pro. How can I connect to my Apple TV?

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Restarting MacBook Pro, Apple TV and WiFi router could solve the problem.

Macbook Pro remote desktop unable to connect to my office PC. Genius Bar told me the only solution was to wipe my Mac. Really??

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