My MacBook Pro stated that it needed to be updated. I clicked yes to restart the computer and update but when it restarted it stays on the gray screen with the apple logo and then pops up, stating "unable to find driver for this platform." What do I do?

My MacBook Pro stated that it needed to be updated. I clicked yes to restart the computer and update but when it restarted it stays on the gray screen with the apple logo and then pops up, stating "unable to find driver for this platform." What do I do?

Boot into Recovery by holding down the key combination command-R at the startup chime. Release the keys when you see a gray screen with a spinning dial.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with networks that require any kind of authentication other than a WPA or WPA2 Personal password.
When the Mac OS X Utilities screen appears, follow the prompts to reinstall the Mac OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac didn’t ship with Lion, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.
Don't install the Thunderbolt update -- it's defective.

Similar Messages

  • Help! Installing updates an error occurred now my MacBook Pro will not restart. "Unable to find driver for this platform"

    Help! Installing updates an error occurred now my MacBook Pro will not restart. "Unable to find driver for this platform"

    Did you try more than once? If so:
    Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
    Reinstall Mountain Lion or Mavericks
    OS X Mavericks- Reinstall OS X
    OS X Mountain Lion- Reinstall OS X
    OS X Lion- Reinstall Mac OS X
         Note: You will need an active Internet connection. I suggest using Ethernet
                     if possible because it is three times faster than wireless.

  • I installed the 829mb Apple software update on my 2011 Macbook Pro. Upon restart, it crashed.  Error message: Panic CPU  0 caller 0xffffff800064ba7b Unable to find driver for this platform \"acpi"\\n"@/sourcecache/xnu/xnu-1699.26.8/iokit/kernel/10platfor

    I installed the 829mb Apple software update on my 2011 Macbook Pro. Upon restart, it crashed.  It instructed me to hold power button to shut off and then press again to restart.  Same error message keeps coming up and computer won't boot to home screen.
    Error message:
    Panic CPU  0 caller 0xffffff800064ba7b Unable to find driver for this platform \"acpi"\\n"@/sourcecache/xnu/xnu-1699.26.8/iokit/kernel/10platform
    \"acpi"\\n"@/sourcecache/xnu/xnu-1699.26.8/iokit/kernel/10platformexpert.cpl:150 4
    Debugger called panic
    Kernal uuid a8ed611fb0f-3729-8392-e7a32c5e7d74
    THANKS FOR ANY HELP.
    ROBB

    Boot into Recovery by holding down the key combination command-R at the startup chime. Release the keys when you see a gray screen with a spinning dial.
    Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with networks that require any kind of authentication other than a WPA or WPA2 Personal password.
    When the Mac OS X Utilities screen appears, follow the prompts to reinstall the Mac OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac didn’t ship with Lion, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.
    Don't install the Thunderbolt update -- it's defective.

  • I have a Macbook pro 4,1 My Battery would not charge after only 23 cycles. I tried the battery update now my macbook will not boot. it has a kernel panic Unable to find driver for this platform:

    Macbook 4,1
    Early 2008 15" macbook pro
    Running Snow Leopard
    the Battery was not working after only 23 cycles
    I tried the Battery update and now it will not boot at all
    I really do not want to loose my data on the drive
    panic message is
    Unable to find driver for this platform: "ACPI".\n"@/SourceCache/xnu/xnu-1228/iokit/Kernel/IOPlatformExpert.cpp:1378
    Please help

    Panic Message
    panic(cpu 0 caller 0x000x563ebd) : Unable to find driver for this platform:
    "ACPI".\n"@/SourceCache/xnu/xnu-1228/iokit/Kernel/IOPlatformExpert.cpp:1378
    Debugger called: <panic>
    Backtrace (CPU 0), Format - Frame : Return Address (4 potential args on stack)
    (7 lines of hex)
    BSD Process name corresponding to current thread: Unkonwn
    Kernel version:
    Darwin Kernel Version 10.8.0" todays date ; root:xnu-1504.15.3~1/release_I386
    I tried to boot from CD can, but i dont want to loose any information.
    Tried disk tools
    Hardware test
    Tried to check if it was memory sticks failing or battery , nothing else plugged in
    if i boot holding Apple key and S
    I get additional warnings about AppleACPIPlatform and not being able to load Kext

  • I just updated my software, but seems my macbook got an error of unable to find driver for this platform..

    I just updated my software, but seems my macbook got an error of unable to find driver for this platform..

    Did you try more than once? If so:
    Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
    Reinstall Mountain Lion or Mavericks
    OS X Mavericks- Reinstall OS X
    OS X Mountain Lion- Reinstall OS X
    OS X Lion- Reinstall Mac OS X
         Note: You will need an active Internet connection. I suggest using Ethernet
                     if possible because it is three times faster than wireless.

  • Help, got an iPad 2 and it will not turn on? Just got a blank screen with a apple logo.  Tried restore (I.e. holding down both buttons for 10min) iTunes also does not recognise iPad when connected to mac?

    Help, got an iPad 2 and it will not turn on? Just got a blank screen with a apple logo.  Tried restore (I.e. holding down both buttons for 10min) iTunes also does not recognise iPad when connected to mac?

    If the device doesn't appear in iTunes, try using the steps in this article to force the device into recovery mode.

  • HELP! "unable to find driver for this platform: 'ACPI'."

    I was updating my Macbook Pro's software today the standard way and when/after it was installing the latest Mac OS X, my laptop shut off and now it won't boot up. A screen comes on that says "you need to restart your computer..." (which i did, but this message keeps popping up). on the same screen, it says stuff like panic: unable to find driver for this platform, debugger called, and displays all these numbers and letters. i don't know what is wrong or how to fix it. did my computer crash when installing the updated software/platform? PLEASE HELP!

    mrb1568:
    If I may put in just one work of caution. Mac OS X: About the Archive and Install feature explains the procedure for the installation option. However, although you can choose to save your settings and preferences, and although all third party apps in the Applications folder are saved, as well as your Users Folder, the article starts out by suggesting that you backup. That is because if anything goes wrong, as you already know it can, you can likely lose all your data, or if it can be rescued, not without cost and a lot of time.
    If you don't have a reliable, up-to-date backup I suggest that you use SuperDuper to clone the entire HDD to an external HDD. You can do that by using Firewire Target Disk Mode and connecting an external HDD to the host computer.
    Good luck.
    cornelius
    Message was edited by: cornelius

  • Update 10.3.9 to 10.4.6- "Unable to find driver for this platform Powerbook

    I am trying to update 10.3.9 to 10.4.6 and when I insert install disc and hold down "c" the screen starts with the apple, then turns grey and says kernel panic or somthing like that, shows multiple languages saying to restart the computer as well as this statement:
    Unable to find driver for this platform Powerbook 4,3"
    I have a 12.1" iBook, 900 MHz PowerPC G3, 384 MB SDRAM
    Is it possible to update from 10.3.9 to 10.4.6? How do I install it?
    Thank you for any help!!!

    Hi Sig! Unfortunaly I dont have a solution with tiger maybe I will try to install the Leopard. What do you this about? Thx!

  • Panic cpu 0 unable to find driver for this platform pawermac6,1

    One day I started my mac and received a message "panic(cpu 0 caller 0x002e0ebc): unable to find driver for this platform: "powermac6,1" it goes on with kernel version: Darwin Kernel Version8.8.0: Fri Sep 8 17:18:57 PDT 2006; root: xnu-792.12.6.obj~1/release_ppc panic: we are hanging here..."
    I have search the site over and over and other threads that talked about powermac 6.3 but fixes. I did not do anything to my computer except 2 weeks prior I added a user and changed to have the computer ask who to log in. the computer worked fine and the other user never signed into the computer other then me using the other user name to test it to make sure it works.
    what do I do? I read others changing hard drives etc.

    The very same thing happened to me two days ago after I'd updated my "new" iMac 700 MHz from OS10.2 to 10.3. I also couldn't get the drive to open and let me retrieve the 10.3 CD. Using Disk Repair on the CD I repaired an Invalid Volume File Count and a Missing Thread Record, restarted and reinstalled 10.3, but then was right back to where I started, the kernel panic. Still couldn't get the CD out, so repaired the hard drive again (it now had the same errors as originally, reinstalled 10.3, same outcome, kernel panic. I tried to archive and install10.3, but it wasn't allowed, tried to erase the hard drive, but that wasn't allowed either. I then partitioned it with the same one volume partition scheme, reinstalled 10.3, repaired permissions (it didn't need any repair) and all is well. Or so it seems after a day of running.

  • Leopard install fails with panic: "Unable to find driver for this platform"

    I have an early 2006 20" iMac with OSX 10.4.11 installed. Running perfectly with latest Firmware, permissions repaired, just perfect. I now want to upgrade to OSX 10.5, so I insert the Leopard Install DVD, reboot, and then to my horror a kernel panic, screen goes black with message panic(CPU 0 ...): "Unable to find driver for this platform", with the usual boxed message about holding the start button.
    Grateful for any help.

    I finally managed to install Leopard by using a 2nd iMac to read the install DVD, and using firewire and Target Mode as described in http://reviews.cnet.com/8301-13727_7-10327225-263.html?tag=mfiredir . This seems to imply that the kernel panic is due to some hardware fault with my iMac's optical drive.

  • I've recently been given an eMac, but when I try to boot it I get the following- panic(cpu 0): Unable to find driver for this platform "Powermac 4,4"

    Recently I was given an eMac that had been sitting in a cupboard for a couple of years.; When I tried to power it up I was getting all kinds of noise at first. I checked all connections that I could, then checked that the memory was correctly inserted into the memory banks, they wernt, so re fitted them then all the weird noises went.
    Now when I try to start the Mac I get the first chime then the machine stops with the following error message . . .
    panic(cpu 0): Unable to find driver for this platform "Powermac 4,4"
    I've been away from Mac for a few years now and would love to shove my PC back in the cupboard where it belongs, so if someone could help me get my eMac going I'd be real happy,.
    Thanks

    It appears to be one of these...
    http://www.everymac.com/systems/apple/emac/specs/emac_1.0.html
    http://www.everymac.com/systems/apple/emac/specs/emac_800_ati.html
    Actually, either one can run 10.5.8
    Tiger Requirements...
    To use Mac OS X 10.4 Tiger, your Macintosh needs:
        * A PowerPC G3, G4, or G5 processor
        * Built-in FireWire
        * At least 256 MB of RAM (I recommend 1GB minimum)
        * DVD drive (DVD-ROM), Combo (CD-RW/DVD-ROM) or SuperDrive (DVD-R) for installation
        * At least 3 GB of free disk space; 4 GB if you install the XCode 2 Developer Tools  (I recommend 20GB minimum)
    http://support.apple.com/kb/HT1514
    http://www.ebay.com/sch/i.html?_nkw=mac+os+x+tiger+retail+10.4
    See Tom's, (Texas Mac Man), great info on where/how to find/get Tiger...
    https://discussions.apple.com/message/15305521#15305521
    Or Ali Brown's great info on where/how to find/get Tiger...
    http://discussions.apple.com/thread.jspa?messageID=10381710#10381710
    Leopard requirements/10.5.x...
        *  Mac computer with an Intel, PowerPC G5, or PowerPC G4 (867MHz or faster) processor
    minimum system requirements
        * 512MB of memory (I say 1.5GB for PPC at least, 2-3GB minimum for IntelMacs)
        * DVD drive for installation
        * 9GB of available disk space (I say 30GB at least)
    Classic/OS9 Apps no longer supported.
    May be available from Apple again???...
    https://discussions.apple.com/thread/4720126?tstart=0
    Trouble is Apple no longer sells it, check eBay & such for the Retail version, not the Gray Discs...
    http://www.ebay.com/sch/i.html?_nkw=mac+os+x+leopard+retail+10.5
    You have to call Apple & likely ask for a Product Specialist to get it, if they still have it! Helps to tell them you have an iPad/iPhone & you can't run 10.6.
    There are workarounds if the 867MHz CPU is the only hangup...
    http://sourceforge.net/projects/leopardassist/
    http://lowendmac.com/osx/leopard/unsupported.html

  • Pease help error message panic cpu 0 caller 0x563ebd Unable to find driver for this platform

    please help errror message panic cpu 0 caller 0x563ebd Unable to find driver for this platform) i started recieving this message upon booting up with the start up chime after foolishly deleting the Apple USB ethernet host in teh system/extensions folder.I Was hoping this would be a repair for a minor error message i was recieving after a recent itunes update & it has gone from minor error message to system no start.any suggestions,i dont have the original snow leopard OSX install disc but if i get one will this fix the problem or have i destroyed my mac,,please help

    Try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
    Safe Mode - About
    Safe Mode
    If you can't do that either, then you will probably need to reinstall 10.6.

  • TS3742 panic(cpu 0 caller 0xffffff802c859241): "Unable to find driver for this platform:........

    Hopefully someone can help. My Macbook Pro came up with this error when starting up and I can't get rid of it. Have tried starting up in safe mode using the Shift key however that doesnt do anything. I get the same message. I don't appear to have the original start up disk that comes with the laptop, although this was purchased new under 12 months ago.
    Is anyone able to provide any solutions for me? Please excuse me but my technical knowledge for Macs isn't too flash so detailed info would be hugely appreciated.

    Thanks apad. The entire report is:-
    panic(cpu 0 caller 0xffffff802c859241): "unable to find driver for this platform: \"ACPI\".\n"@/SourceCache/xnu/xnu-2050.20.9/iokit/Kernel/IOPlatformExpert.cpp:1 548
    Debugger called: <panic>
    Backtrace (CPU 0), Frame : Return Address
    0xffffff80a5d2bde0 : 0xffffff802c41d626
    0xffffff80a5d2be50 : 0xffffff802c859241
    0xffffff80a5d2be60 : 0xffffff802c83081b
    0xffffff80a5d2bea0 : 0xffffff802c83033e
    0xffffff80a5d2bf30  : 0xffffff802c82c2d0
    0xffffff80a5d2bf70  : 0xffffff802c830e99
    0xffffff80a5d2bfb0  : 0xffffff802c4b2947
    BSD process name corresponding to current thread: Unknown
    Mac OS Version:
    Not yet set
    Kernel version:
    Darwin Kernel Version 12.2.1: Thu Oct 18 16:32:48 PDT 2012; root:xnu-2050.20.9-2/RELEASE_X86_64
    Kernel UUID: OAFA55FD-872F-3BBE-8630-214EB586A16D
    Kernel slide:         0x000000002c200000
    Kernel text base:  0xffffff802c400000
    System uptime in nanoseconds: 490378200

  • Help....Unable to find driver for this platform

    Hello...after i shut down my macbook after it froze while playing counter strike when i turn it on it get this msg...Unable to find driver for this platform: ACPI....I cant boot it in safe mode...when i put my disc in and repair it doesnt help...When i follow the online text commands and start it up in single user i cant type anything...I dont wana lose all my files...I wasnt running windows on it...I was using the app thats like wine for mac...Thanks...

    I just got my new MBP today and it worked for about
    an hour. Now a get a panic:unable to find driver ACPI
    message. Then: debugger called. Kernel version...
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    What the? I've tried restarting, holding down the
    opt/cntl/r/p keys, holding down x key, c key, etc.
    Just keeps giving me same mesg, no cursor and no
    comp. access. Any ideas?
    thats what im going through....

  • Kernel Panic: Unable to find driver for this platform

    So, my 1 GM RM, 1.5 GHz Powerbook G4 (15 inches) has been behaving wonderfully lately. Until, this morning, it locked up -- as it sometimes does -- after inserting a 3rd party SATA card and waking it from sleep.
    This is normally not a problem. A reboot gets things back on track. Not today. The reboot stayed on the grey screen with the white apple logo. I tried booting off of a Disk Warrior CD and an OS X 10.4 install DVD. I go this kernel panic:
    Unable to find driver for this platform: "PowerBook5,6".
    But...and here's the best part...if I boot into target disk mode and hook the computer up to another similar Powerbook we have, the similar PowerBook boots fine using my drive.
    So, it seems to be a hardware problem with my PowerBook. Any ideas on how I narrow it down?
    Thanks,
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    Glad you found your problem. Our kernel panic on our 15" G4 is a bad logic board. $500+ to fix it. Just found out yesterday.
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