Macbook Pro retina display makes a metallic spring noise.

I've only recently purchased my Macbook Pro 15" retina display and it's been perfect. Until the other day I noticed that when I touch the bottom of my Macbook, the area where it says "Macbook Pro" with other details, it makes a strange metallic noise. Kind of like a spring. I've made an appointment with a Genius at an Apple store next week, but I was just wondering if anyone has experienced this before and what you done about it?
I know it's probably not a big issue, but when you pay over two grand for a laptop, you expect it to be pretty perfect.

So I went to my appointment the other day with a Genius, turns out her macbook pro retina display does the exact same thing. She realigned and cleaned out my laptop, but she said there is actually nothing they can do about it. It's the little springs and the only thing they could do is send it off and get new insides. And then it'll still probably happen.
So unfortunately, that's just how the retina display models are, she said a majority of them make that noise. She also said hers has gotten better with time.
It's quite disappointing when you pay over two grand for a laptop, and it's not 100% perfect. But I'm just going to have to forget about it, and stop placing it on my knees (when I hear it most), laptops shouldn't go on your lap anyway.

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If the Mac is too hot to touch, take it in for service.
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How to make format for macBook pro retina display 13 inch Yosemite

Hi ,
I want to format and erase everything in my mac because I want to sell it.
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Click here and follow the instructions.
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Macbook Pro Retina Display hard crashes - not caused by Google Chrome

Hi, all. This is my first time posting on these forums, and it is only due to the unsurpassed amount of frustration I have had with my mbpr. I received it in late August, and it worked great. Yes, I had the waking from sleep problem, but that got fixed in an update and didn't bother me too much. What did bother me was when I started installing my games.
I play a ton of games, I have Steam, Diablo III (which Apple during their keynote said is compatible with the retina display resolution and worked with Apple on making it so), WoW and others. Anytime I play any game, it pretty much crashes and I have not been able to find a single solution.
I have tried disabling graphics switching, installing 3rd party programs to disable graphics switching and uninstalling them again, using an external monitor and the built in retina display, verifying/repairing permissions, setting a cap on the FPS in a game as to not make my laptop hot at all (even crashed with a 30 FPS cap), re-installing OS X Mountain Lion from recovery, resetting the NVRAM...
The computer just locks up, goes into a sound loop (like a record skipping very quickly), and becomes totally unresponsive to anything except a hard reset. On wake, it will always display "Your computer has shut down because of a problem, would you like to open the applications blah blah". Basically asking if I want to start where I left off. It never gives an option to send a report to Apple.
Oh also, it can sometimes crash when it's just remotely warm? For example, when I was re-installing OS X ML from recovery the FIRST time (I did it twice), it crashed mid-installation!
The funny thing is, I have windows 7 installed via Bootcamp. Whenever I play any games on that partition...100% fine. No problems, handles graphics beautifully. Using the OS for anything else such as watching videos, downloading music or movies, using any applications is fine. It just seems to be games (or a very small amount of heat? I'm not sure).
Any suggestions? I'm completely stuck on finding any solutions. My experience with the Apple store has been awful in the past, and going to them with any problem is a last resort for me. In the past, I have been able to solve many problems on my own with enough googling and forum digging.
This, after months, is still unsolvable for me. Thanks for any help you might be able to provide.
15" MacBook Pro Retina Display, Mountain Lion 10.8.2, 2.6 ghz i7.
tl;dr: Macbook crashes everytime I play a game or when it gets warm, I'm not sure, help.

Sorry that no one answered your question the first go-round - sometimes these things just slip by us.
Most people would have probably just recommended taking your machine to your local Apple Store.
Which is what you did - and all is well now, I'm assuming?
Clinton

How do I downgrade my MacBook Pro Retina Display from Mountain Lion to Lion?

I have a brand new MacBook Pro Retina Display that came with OS X 10.8.1.
I´m an audio engineer so I work with Pro Tools, tons of plug-ins etc... Some of my software doesn't work with Mountain Lion just yet. Some of them haven't upgraded, and some of them I need to purchase a latest version, which is not cheap at all in the audio world. So I'd like to hang on to Lion for a while until I decide to upgrade everything to Mountain Lion.
I've seen other posts about this -> https://discussions.apple.com/thread/4148927?start=0&tstart=0
This one in particular managed to make the downgrade. However, he used to have OS X 10.7.4 in his retina display when he bought it. Which is something that doesn't happen in my case.
If you read the other post you can see that several methods have been tried.
Is it really safe to completely erase my hard drive and to a clean install of Lion? Will it work perfectly fine on my Retina Display?
I went to one Apple Store, and the guy asked around and told me they haven't done it before, so since they didn't know whether it was going to work they couldn't do it. He told me to do it myself and if something happened to my laptop, "just bring it in and we'll reinstall the stock OS X again."
Since the laptop is brand new I don't mind erasing everything, all my stuff is already backed up.
So help me please?

The short of it is if it came with 10.8.1 you can't install an OS less than that.

I just purchased my Macbook Pro retina display OS X 10.7.4 in June 2012. Shortly after I began using it, it began randomly restarting itself while in use. Why and how do I fix this?

So as I said in the title, I purchased my new Macbook Pro retina display OS X 10.7.4 in June 2012 and recieved in early July. Shortly after I started using the laptop, it began randomly restarting itself. It does this about once a week while I am just using the laptop for normal internet browsing. I haven't downloaded any outside software that the system could be rejecting and it is fully charged. Any ideas on why this is happening or how to fix it?
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Exactly what Shootist007 states - take it in for service or replacement - could be a simple software issue or it could be a hardware issue...
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I recently bought a new Macbook Pro Retina Display notebook. Before I got it, I didn't realize what an effect it would have on my existing programs, and had I known, I would have thought twice before switching. I have never had so many problems with a brand new computer. It seems absurd to me that Apple would introduce a product that was not supported by so many important software platforms, Adobe Creative Suite and Acrobat Pro included.
I have Adobe CS5 and was not planning on upgrading to CS6. It is too expensive and I am a poor PhD student with lots of work to finish. Now when I use my CS5 applications, I see the images in very poor quality. The program will not let me change the "Open in Low Resolution" settings as the button is disabled. I do not know how to make it look better or what to do. I cannot work using this low resolution. It hurts my eyes and I cannot see the lines properly to be able to adjust my drawings.
What can I do?

Hi Rossco,
You're right, the program works and the content produced is unaffected. My rationale to get the program work environment to be Retina compatible includes;
Visual clarity. For reading glasses wearers such as myself, the blockyness can be frustrating. But regardless of middle aged disability, it just looks better when a program is Retina compatible.
It's a major component of my work environment, so making the most of the computer's assets is important to me.
It (OK, this is the emotional statement Rossco ;-)) frustrates me that an Educational program fails to take advantage of a computer type very commonly used in Ed departments. And Retina is not new, nor a passing fad.
Adobe do commit to Retina compatibility, evidenced by Acrobat updated recently. Captivate please!!??
Best regards
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Macbook Pro retina display 13 inch stopped charging. Charger LED also not on while plugged in. The battery fully drained off but the system can detect the charger when it was switched on.

Macbook Pro retina display 13 inch 2014 model stopped charging. Charger LED also not on while plugged in. The battery fully drained off so the system can not be started but the system can detect the charger when earlier it was switched on before draining off the charge. Charger type magsafe 60W.

Once you have examined the power inlet on the computer for dirt, and made certain that the pins on the end of the MagSafe cord are free to move in and out to make contact, there is very little you can do yourself.
You will need to visit your Apple Store (FREE with appointment) or your Apple-Authorized Service Provider (policy varies). They work on these all the time and have good expertise and lots of spare parts to try to determine the problem.

Macbook Pro Retina display says "No batteries available" after legitimate system software update

Issue Description
On July 26, 2012 I placed an order with Apple store for the 15-inch MacBook Pro with Retina display with the following configuration (Order # W269108641 Serial# C02J52S9DKQ5):
Processor 2.6GHz Quad-core Intel Core i7, Memory 16GB 1600MHz DDR3L SDRAM, Flash Storage 512GB Flash Storage
It was delivered August 8, 2012. It cost me $3,265.16
I have since equipped it with accessories like a wireless apple keyboard ($69), wireless mouse ($69), USB super drive ($79), VGA display adapter ($29), Ethernet Adapter ($29) and the excellent sleeve/pouch from Pack & Smooch GmbH (GBP60))
It's so heavily configured because it’s my main workstation. I additionally bought and installed Parallels 8 so I can run Windows 8 in a Virtual Machine because I have a few things on Windows that I need to be productive. This setup has been a dream machine until a little over a week ago.
In the one year since I bought it, I have had only 2 issues;
• A case of display flickering that resulted after a system software update on August 28, 2013
(Case ID 498560320 - not much help came from Apple Support but fortunately the problem went away a week later after another system software update)
• A case of battery failure that resulted after a system software update on October 11, 2013
(Case ID 516534003 - I have gone through all recommendations from Apple support as I will detail below)
Symptoms after system software update
• Battery Icon on status bar disabled with a message "No batteries available"
• Battery not charging
• LED on the Magsafe power adapter no longer show
• Keyboard backlights no longer show
• Notebook fan loud/noisy and permanently at high speed
• Date and time reset to a date in the past at each restart
• Notebook starts up the moment the Magsafe adapter is connected without waiting for power button to be pressed
• An update for "MacBook Pro Retina Display SMC Update 1.2" keeps appearing in Software Update
Recommendations from Apple Support
• Perform SMC Reset (http://support.apple.com/kb/HT3964)
(Done - no change in status)
• Run Disk Utility
(Done - no errors found)
• Run Apple Hardware test (http://support.apple.com/kb/HT1509)
(Done - no errors found, no change in status)
• Visit Apple Store
(Done - they confirmed no issue with Magsafe adapter. For a fee they are happy to change the battery if confirmed faulty and re-install the OS if the battery is not the issue but am uncertain that the OS re-install will resolve the issue because I have read online about a similar case where a re-install did not resolve the issue)
• Check System Report/Hardware/Power
(Done - Health Information/Cycle count:0, Battery installed: No)
• Perform NVRAM Reset (http://support.apple.com/kb/HT1379?viewlocale=en_US)
(Done - no change in status)
Comments and additional Observations
Please note the following;
• All of the symptoms above appeared after a system software update on October 11, 2013
• This update first appeared on October 10, 2013 but I was too busy to apply it especially because it required a system restart
• The battery was fully charged when I decided to apply the update on October 11 morning after I got to work
• Normally on full charge, the battery will typically deliver 3 - 4 hours depending on usage and up to 6 hours when idle
• The said update was not interrupted or anything of the sort
• On the day the symptoms were first observed when I first logged the case with apple, the system ran on battery while it performed the Apple Hardware Test while I was driving to the Apple support store on my way home even though the status bar was indicating "No battery available"
I make the following deductions solely based on my observations
• An apple authorized system software update broke the system
• The nature of the failure is communication related - the battery charging circuit and related systems are not getting the necessary instructions to function as they should (It's a known fact that rechargeable batteries do NOT die instantaneously, the total hours they run on full charge will gradually reduce over time as they degrade on use)
• It’s possible the update is not being applied correctly because the item “MacBook Pro Retina Display SMC Update 1.2” is still in Software update after subsequent attempts to apply it
• The high fan speed is nothing to do with high temperature or high processor load, according to the Activity Monitor utility the highest CPU utilization 1.9 – 4.7% is by kernel_task (PID 0) followed by activitymonitord at 1.8 – 2.2% (PID 481)
• The symptoms match what an SMC reset should resolve according to Apple documentation
• This is a known problem within Apple based on the documentation provided and the numerous similar cases reported online
Summary;
The system is running OS X 10.8.5
I have provided this detailed documentation in the hope that someone who understands this system can say exactly what is going on. It's meant to be a dream machine but now you can hear the fan from across a large room, the battery doesn't charge and is in fact not recognized so I lose data if the Magsafe adapter gets unplugged, and I have to reset the system date each time I restart the notebook.
I've used this notebook with utmost care for a little more than a year, this investment of over $3,500 could have bought 3 high end notebooks from DELL or HP but I chose Apple.
I have suffered untold loss in productivity in the last 10 days since this issue occurred, I respectfully request Apple to fix my notebook.

Issue Description
On July 26, 2012 I placed an order with Apple store for the 15-inch MacBook Pro with Retina display with the following configuration (Order # W269108641 Serial# C02J52S9DKQ5):
Processor 2.6GHz Quad-core Intel Core i7, Memory 16GB 1600MHz DDR3L SDRAM, Flash Storage 512GB Flash Storage
It was delivered August 8, 2012. It cost me $3,265.16
I have since equipped it with accessories like a wireless apple keyboard ($69), wireless mouse ($69), USB super drive ($79), VGA display adapter ($29), Ethernet Adapter ($29) and the excellent sleeve/pouch from Pack & Smooch GmbH (GBP60))
It's so heavily configured because it’s my main workstation. I additionally bought and installed Parallels 8 so I can run Windows 8 in a Virtual Machine because I have a few things on Windows that I need to be productive. This setup has been a dream machine until a little over a week ago.
In the one year since I bought it, I have had only 2 issues;
• A case of display flickering that resulted after a system software update on August 28, 2013
(Case ID 498560320 - not much help came from Apple Support but fortunately the problem went away a week later after another system software update)
• A case of battery failure that resulted after a system software update on October 11, 2013
(Case ID 516534003 - I have gone through all recommendations from Apple support as I will detail below)
Symptoms after system software update
• Battery Icon on status bar disabled with a message "No batteries available"
• Battery not charging
• LED on the Magsafe power adapter no longer show
• Keyboard backlights no longer show
• Notebook fan loud/noisy and permanently at high speed
• Date and time reset to a date in the past at each restart
• Notebook starts up the moment the Magsafe adapter is connected without waiting for power button to be pressed
• An update for "MacBook Pro Retina Display SMC Update 1.2" keeps appearing in Software Update
Recommendations from Apple Support
• Perform SMC Reset (http://support.apple.com/kb/HT3964)
(Done - no change in status)
• Run Disk Utility
(Done - no errors found)
• Run Apple Hardware test (http://support.apple.com/kb/HT1509)
(Done - no errors found, no change in status)
• Visit Apple Store
(Done - they confirmed no issue with Magsafe adapter. For a fee they are happy to change the battery if confirmed faulty and re-install the OS if the battery is not the issue but am uncertain that the OS re-install will resolve the issue because I have read online about a similar case where a re-install did not resolve the issue)
• Check System Report/Hardware/Power
(Done - Health Information/Cycle count:0, Battery installed: No)
• Perform NVRAM Reset (http://support.apple.com/kb/HT1379?viewlocale=en_US)
(Done - no change in status)
Comments and additional Observations
Please note the following;
• All of the symptoms above appeared after a system software update on October 11, 2013
• This update first appeared on October 10, 2013 but I was too busy to apply it especially because it required a system restart
• The battery was fully charged when I decided to apply the update on October 11 morning after I got to work
• Normally on full charge, the battery will typically deliver 3 - 4 hours depending on usage and up to 6 hours when idle
• The said update was not interrupted or anything of the sort
• On the day the symptoms were first observed when I first logged the case with apple, the system ran on battery while it performed the Apple Hardware Test while I was driving to the Apple support store on my way home even though the status bar was indicating "No battery available"
I make the following deductions solely based on my observations
• An apple authorized system software update broke the system
• The nature of the failure is communication related - the battery charging circuit and related systems are not getting the necessary instructions to function as they should (It's a known fact that rechargeable batteries do NOT die instantaneously, the total hours they run on full charge will gradually reduce over time as they degrade on use)
• It’s possible the update is not being applied correctly because the item “MacBook Pro Retina Display SMC Update 1.2” is still in Software update after subsequent attempts to apply it
• The high fan speed is nothing to do with high temperature or high processor load, according to the Activity Monitor utility the highest CPU utilization 1.9 – 4.7% is by kernel_task (PID 0) followed by activitymonitord at 1.8 – 2.2% (PID 481)
• The symptoms match what an SMC reset should resolve according to Apple documentation
• This is a known problem within Apple based on the documentation provided and the numerous similar cases reported online
Summary;
The system is running OS X 10.8.5
I have provided this detailed documentation in the hope that someone who understands this system can say exactly what is going on. It's meant to be a dream machine but now you can hear the fan from across a large room, the battery doesn't charge and is in fact not recognized so I lose data if the Magsafe adapter gets unplugged, and I have to reset the system date each time I restart the notebook.
I've used this notebook with utmost care for a little more than a year, this investment of over $3,500 could have bought 3 high end notebooks from DELL or HP but I chose Apple.
I have suffered untold loss in productivity in the last 10 days since this issue occurred, I respectfully request Apple to fix my notebook.

Screen on 15" Macbook Pro Retina Display.

I bough my 15" Macbook Pro Retina Display in August 2012. I recently noticed that when I open the macbook, I can see the screen shaking everytime I move the macbook pro on the table. I can feel it loose and when I touch it I test if it is loose I can see like 1/2mm movement back and forth when it is open.
I don't know if it is just me and my OCD sense senses for this macbook pro.
I just wanted to make sure.
Does it get loos when opening after you have used it for more than half a year?
Appreciate your oppinions!

Your appointment at the genius Bar for an evaluation is free, in warranty or out.
They can explain why it wiggles, tell you whether that is normal or not, give advice about what you can do to reduce its annoyance, and fix it if it is not normal. That is what they are trained to do, all day every day.
There is no expectation that every time you visit they will find a way to make money off you, like a car dealership.
The Genius Bar service exists because Apple wants you to be a happy customer, if possible. If you are willing to make an appointement and come to them (spending your time and energy to do so) they will work with you for nothing in an attempt to solve your problems, whatever they may be.

Glitch at shutdown? Macbook pro retina display late 2013 model

Hi,
I have the late 2013 model of the macbook pro retina display. Since the past few weeks, I've been noticing a glitch at shutdown. This started to happen after my macbook asked me for my keychain password. How can I fix this glitch?
Before the whole keychain password: My mac would take a good 30 seconds to turn off properly. There would be a grey screen for a good 30 minutes.
After the whole keychain password: My mac just shuts off in a second literally but the grey screen doesnt appear. These a glitch. You can see the dock trying to go down at shutdown but because of the glitch it just stays there.
How can I fix this? Should I get it checked out?

Please make a Genius Appointment and take it in for service. Ask for the glitch specialist.

MacBook Pro retina display warm yellowish tint.

I had my MacBook Pro retina display screen replaced. But the new screen they replace for me has a warm yellow tint on the display.anyone else have the same problem?I went back to the store they say thats normal they wont do anything. what Can I do?
The it's very yellow. I using a iPad and Mac Pro at home. Every time I put my eye on my MacBook it just make my eye very uncomfortable. Very warm and yellowish.

Hi Rzeng123, Thanks for sharing. I also sent my MBPR for second time LCD replacement. But I have no confidence with apple now I am pretty sure I will end up with a second YELLOW screen just like you.I bought my mac in London, but I am right now in Singapore there is no apple store only got reseller and authorized service centre. So I can only send my mac to the authorized service centre for repair. Luckily the manager is not blind as yours but they keep telling me that this kind of obvuous yellowish screen has no problem and it is perfect within specification. So he refused to help me change again at first until I speak to a senior apple advisor through phone call( I have spoken to apple technique support for three times before I finally speak to this "useful senior guy".) The manager in the service centre agreed for a second replacement and as he said before no guarantee. I don't understand why Apple didn't draw attention to this issue. U and me are not the special cases. I did reserch online before I took my mac for repair people were complaining the same problem as we are. http://forums.macrumors.com/showthread.php?t=1561150
As for calibration, this is useless for my machine I have tried to adjust the color.May be I will try after I get my second replacement. Like u said every apple staff are trying to convince us this yellow screen is normal, if it was why the devices sold in store are not yellow ? They service mananger even told me that those sell in store now are the first batch of manufacturing and they are actually with defects but this yellow one are the second batch with improvement and it is better than the white on
I also take my mac to a retail apple store for comparison just like the picture shown below the left one is a normal retina display and the yellow one on the right is my poor mac.

"Servie Battery" Macbook Pro Retina Display

Hi All,
My Mid 2012 Macbook Pro Retina display is giving me a notification saying my battery needs to be serviced. It recently has been acting up a little, where sometimes it doesn't wake from sleep and i have to restart the system to get it to turn on. What exactly does "Service Battery" mean? There isn't a apple store in my town and the nearest would mean a 1hr 30min drive, so my question is should the battery need to be replaced, is this something that can be done by the genius bar in-store within a couple hours? Or would it be a couple days? I don't want to drive up to the apple store only for them to have the replace the battery having to order it or something. Im a college student and I literally cannot survive without my laptop. Also it is worth mentioning my laptop is still under warranty. So technically if any work needed to be done I shouldn't have to pay a cent right?
Would be great if could get so insight from some people who've experienced a similar "service battery" issue.

Hi there Ahsu882,
You may find the information about battery service messages in the article below helpful.
Mac OS X v10.6: About the Battery menu bar extra for Mac notebooks
About "Replace Now" and "Service Battery"
If a Mac notebook's battery is unable to hold a charge for long (or at all), the Battery menu will display either a "Replace Now" or "Service Battery" alert. If you see this, and if the battery in the Mac notebook is removable, try removing and reseating it. Make sure the power cord is connected to your computer and a power outlet. If the battery is not removable, it may be necessary to reset the System Management Controller (SMC).
Your Mac notebook's battery may need to be inspected and/or replaced if the issue persists.
The warranty coverage of batteries is determined by a couple of things:
Apple - Batteries - Service and Recycling
Your battery is designed to retain up to 80% of its original capacity at 1000 complete charge cycles. The one-year warranty includes replacement coverage for a defective battery. Apple offers a battery replacement service for all MacBook, MacBook Air, and MacBook Pro notebooks with built-in batteries.
-Griff W.

Macbook Pro retina display makes a metallic spring noise.

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