Macbook pro virus?

Every time i click somewhere it opens a new tap with advertisement. For example when i go to youtube and click on a video or even to write something a new tab opens. Last time 6 new tabs appeared to me, what can i do to stop that? Do i have virus on my macbook?

Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide and AdwareMedic.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
  Mac OS X Snow Leopard and malware detection
  OS X Lion- Protect your Mac from malware
  OS X Mountain Lion- Protect your Mac from malware
  OS X Mavericks- Protect your Mac from malware
  About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect everything targeting the Mac.
3. The very best way to prevent the most attacks is for you as the user to be aware that
     the most successful malware attacks rely on very sophisticated social engineering
     techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
    your computer is intended to entice you to install their malware thinking it is a
    protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
    from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
    you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware.

Similar Messages

  • How to scan  my macbook pro virus

    how to scan my macbook pro virus

    Install all System, Applications and Security updates released by Apple.
    Install software direct from Application vendors or App store, not from third party suppliers
    For more on this:
    http://support.apple.com/kb/PH14365
    Anti-Virus?
    http://www.thesafemac.com/mmg-antivirus/
    Best.

  • MacBook Pro virus protection

    Is there a free virus/spyware program I can get/use with a MacBook Pro?

    Hi,
    Mac's don't really need anti-virus, but now virurses are coming out for the mac.
    At the moment I use Sophos which is really good. There are others such as ClamXAV. Avast is working on a free version for Mac last time I checked the delayed the UI.
    Just do a bit of Googling and you will find plenty. But be carefull on the ones you choose. There are fake ones, like MacDefender.
    Regards,
    Tim

  • Macbook Pro virus suseptability

    We all know that Macs are less suseptabile and less targeted for viruses and spyware.
    How will the intel chip affect that?
    How will Apples new software to allow OSX machines run Windows affect that? Will that increase Apple's posible exposure to viruses & spyware?
    Has Apple made any offical staements on this concern?
    We're getting ready to upgrade to Macbook Pro but we're hesitant until we know more....maybe we should wait a year to see what happens?
    MacBook Pro   Mac OS X (10.4.3)  

    Howard,
    The only problems you might have with the MBP is hardware issues Apple is ironing out. It's a new technology (Intel) for the Mac and issues might come up for you. (look at the forums here for peoples complants)
    In terms of Viruses, adware, etc. It will only be a problem if you install Windows on the MBP and use it a lot for internet use. I wouldn't do this, as you know viruses are common on the Windows platform.
    Stick with OSX and you should be fine! If you have hardware problems make sure to inform Apple promptly.
    ~max

  • My MacBook Pro keeps on randomly scrolling on webpages, putting several spaces when I don't press the spacebar and only sometimes makes a space when I press the spacebar. Why is it doing this? Do I have a virus?

    I am currently struggling to write this due to my very erratic spacebar. When I press it, it only creates a space about two thirds of the time. When I don't press it, it creates spaces, often several, in the middle of words.  This is incredibly annoying and time consuming when writing. If I'm on iTunes or DVD player, it means the media is constantly stopping and starting.
    When I am on webpages they will often scroll straight to the bottom, and when I try to scroll back up it won't allow me to and the screen will look like it's jumping, like my instruction for it to scroll up is fighting against an external instruction forcing it down. This 'fighting' effect is also seen with the spacebar issue when it makes several spaces and I press backspace to try and delete the spaces.
    I have a MacBook Pro bought in July 2012 using Mac OS X 10.7.5. I use ESET Cybersecurity, which hasn't identified any viruses. I have deleted all internet downloads that aren't from well-known websites, yet the problem persists. It has been happening on and off for about a week, during which time I have turned the computer on and off many times, though today it has been far worse than before. I am worried I have a virus, though can't seem to locate one.
    Please, if you can shed any light on the situation, please do! I'm not a techy person at all, so there may be a very obvious reason and solution for this, in which case I apologise for this waste of time. Still, any help would be very very appreciated, thank you!

    You are still under warranty.  Call Apple Care. Make sure you get a case number as all repairs have an additional 90 days of warranty. 
    #1 - You have 14 days from the date of purchase to return your computer with no questions asked.
    #2 - You have 90 days of FREE phone tech support.
    #3 - You have the standard one year Apple warranty.
    #4 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years.   You can obtain AppleCare anytime up to the first year of the purchase of your computer.
    Take FULL advantage of your warranty.  Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired.

  • I have a Java/CVE-2010-94 virus on my macbook pro. Can Someone help me fix this?

    I used Virus Barrier Express that I downloaded from the App Store and it found a virus named Java/CVE-2010-94. I ran Virus Barrier Express again after I prssed the "fixed it" button; however, i'm not sure if this virus or any other virus is still on my MacBook Pro. Can someone please help me know if i'm safe to use my Mac?
    *The first sign of any type of virus was when I was on a website and my screen froze. I couldn't move anything or press anything. Something popped up and told me to turn off the Mac. I had no choice and I did turn it off. I used my Virus Barrier Express to scan any viruses, but nothing appeared. It only appeared after I downloaded new updates yesterday.
    *I just did some research and it turned out to be a "kernel Panic". http://support.apple.com/kb/TS3742 I haven't encountered another one ever since so does that mean my Mac is safe now?

    Steven --
    Get rid of the VirusBarrier Express.  At this time, there are no Mac viruses.  All you're doing with that thing is slowing down your Mac.  Look in your VBE folder, to see if there's an UNinstaller.  I don't know why Apple is making these things available.  They're garbage, 98% of them.  Two good ones are ClamXav and Sophos.  But still, IMHO, they are unnecessary.
    Kernel Panics, on the other hand, are serious.  If you don't have any more of them, that's good.  If you have any more of them, come back and post your Panic report here. 
    Here's info on this virus, which should affect only PCs.
    http://www.microsoft.com/security/portal/Threat/Encyclopedia/Entry.aspx?Name=Exp loit%3AJava%2FCVE-2010-0094.AA
    But the have some great advice to avoid malware:
    Take the following steps to help prevent infection on your computer:
    Enable a firewall on your computer.
    Get the latest computer updates for all your installed software.
    Use up-to-date antivirus software.
    Limit user privileges on the computer.
    Use caution when opening attachments and accepting file transfers.
    Use caution when clicking on links to web pages.
    Avoid downloading pirated software.
    Protect yourself against social engineering attacks.
    Use strong passwords.

  • I believe I have a virus on my macbook pro and do not know how to get rid of it.

    Well I was being stupid and trying to get free gems on clash of clans so i did the stupid little surveys and that is most likely where I got the virus from. Never doing that again. When ever i go onto google chrome or any browser a random page pops up about mac protector or something and when I try using ovoo, it instantly backs out and I cannot use it. so i do not know what to do and i am not sure if i am using ios 8.1.1 or 8.1.2. i have a macbook pro that i got 3 years ago

    There is no need to download anything to solve this problem. You may have installed a variant of the "VSearch" ad-injection malware.
    Malware is always changing to get around the defenses against it. These instructions are valid as of today, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.
    The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.
    Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination  command-C:
    /Library/LaunchDaemons
    In the Finder, select
              Go ▹ Go to Folder...
    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
    A folder named "LaunchDaemons" may open. Look inside it for two files with names of the form
              com.something.daemon.plist
    and
               com.something.helper.plist
    Here something is a variable word, which can be different in each case. So far it has always been a string of letters without punctuation, such as "cloud," "dot," "highway," "submarine," or "trusteddownloads." Sometimes the word is "apple," and then you must be especially careful not to delete the wrong files, because many built-in OS X files have similar names.
    If you find these files, leave the LaunchDaemons folder open, and open the following folder in the same way:
    /Library/LaunchAgents
    In this folder, there may be a file named
              com.something.agent.plist
    where the word something is the same as before.
    If you feel confident that you've identified the above files, back up all data, then drag just those three files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder windows and restart the computer.
    Don't delete the "LaunchAgents" or "LaunchDaemons" folder or anything else inside either one.
    The malware is now permanently inactivated, as long as you never reinstall it. You can stop here if you like, or you can remove two remaining components for the sake of completeness.
    Open this folder:
    /Library/Application Support
    If it has a subfolder named just
               something
    where something is the same word you saw before, drag that subfolder to the Trash and close the window.
    Don't delete the "Application Support" folder or anything else inside it.
    Finally, in this folder:
    /System/Library/Frameworks
    there may an item named exactly
                v.framework
    It's actually a folder, though it has a different icon than usual. This item always has the above name. Drag it to the Trash and close the window.
    Don't delete the "Frameworks" folder or anything else inside it.
    If you didn't find the files or you're not sure about the identification, post what you found.
    If in doubt, or if you have no backups, change nothing at all.
    The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
    This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
    In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
    Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
              Install system data files and security updates (OS X 10.10 or later)
    or
              Download updates automatically (OS X 10.9 or earlier)
    if it's not already checked.

  • My MacBook Pro is running VERY slow. I am constantly getting pop-ups and now I got one that says my computer may be infected. What do I do to check for viruses and or remove them if there is one?

    What do I do to check for viruses and or remove them if there is one? I have never had a problem with my mac until now. It is running VERY slow

    This is what it came up with.... any ideas?
    EtreCheck version: 1.9.11 (43) - report generated May 27, 2014 at 11:07:36 PM CDT
    Hardware Information:
              MacBook Pro (15-inch, 2.53GHz, Mid 2009)
              MacBook Pro - model: MacBookPro5,4
              1 2.53 GHz Intel Core 2 Duo CPU: 2 cores
              4 GB RAM
    Video Information:
              NVIDIA GeForce 9400M - VRAM: 256 MB
    System Software:
              OS X 10.9.3 (13D65) - Uptime: 1 day 23:26:50
    Disk Information:
              Hitachi HTS545025B9SA02 disk0 : (250.06 GB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) / [Startup]: 249.2 GB (20.75 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              MATSHITADVD-R   UJ-868 
    USB Information:
              Apple Inc. Built-in iSight
              Apple Internal Memory Card Reader
              Apple Inc. Apple Internal Keyboard / Trackpad
              Apple Computer, Inc. IR Receiver
              Apple Inc. BRCM2046 Hub
                        Apple Inc. Bluetooth USB Host Controller
    Gatekeeper:
              Anywhere
    Kernel Extensions:
              [not loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.39) Support
              [not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.39) Support
    Problem System Launch Daemons:
              [failed] com.apple.wdhelper.plist
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist Support
    User Launch Agents:
              [loaded] com.adobe.ARM.[...].plist Support
              [loaded] com.macpaw.CleanMyMac.helperTool.plist Support
              [loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist Support
              [loaded] com.macpaw.CleanMyMac.volumeWatcher.plist Support
              [running] com.whitesmoke.uploader.plist Support
    User Login Items:
              iTunesHelper
              AdobeResourceSynchronizer
    Internet Plug-ins:
              JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
              FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
              Default Browser: Version: 537 - SDK 10.9
              AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 Support
              AdobePDFViewer: Version: 11.0.06 - SDK 10.6 Support
              Flash Player: Version: 13.0.0.214 - SDK 10.6 Support
              QuickTime Plugin: Version: 7.7.3
              Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
              iPhotoPhotocast: Version: 7.0
    Safari Extensions:
              WhiteSmoke: Version: 1.0.0.1
              Vidx: Version: 2.0
              DivX Plus Web Player HTML5 <video>: Version: 2.1.2.145
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
              AirPlay: Version: 2.0 - SDK 10.9
              AppleAVBAudio: Version: 203.2 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins:
              Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    User Internet Plug-ins:
              Move-Media-Player: Version: npmnqmp 071801000001 Support
              fbplugin_1_0_1: Version: (null) Support
    3rd Party Preference Panes:
              Flash Player  Support
    Time Machine:
              Time Machine not configured!
    Top Processes by CPU:
                  12%          DashboardClient
                   6%          coreaudiod
                   6%          WindowServer
                   5%          repair_packages
                   3%          VLC
    Top Processes by Memory:
              549 MB          repair_packages
              143 MB          com.apple.WebKit.WebContent
              131 MB          Safari
              119 MB          installd
              94 MB          mds_stores
    Virtual Memory Information:
              809 MB          Free RAM
              1.82 GB          Active RAM
              224 MB          Inactive RAM
              630 MB          Wired RAM
              3.66 GB          Page-ins
              207 MB          Page-outs

  • I installed 10.6.8 from 10.6.6 on my Macbook Pro and now can't open Safari-think it's something to do with the Intego anti-virus software. Reverted Intego software back to default state and now computer just boots ups up slowly and can't access a thing.

    I installed 10.6.8 from 10.6.6 OS on my MacBook Pro and have not been able to open secure sites on Safari.  Think it has something to do with the Intego Anti-virus installed.  Tried restoring Intego to default status and now my Mac barely boots up and does nothing else but spin.  Ugh.  Has anyone had similar issues and if so, were you able to resolve?  How?  Thanks, 

    1: Backup your user files folders of Documents, Music, Pictures etc., to a external powered drive (not TimeMachine) and disconnect.
    2: Insert the 10.6 installer disk and reboot holding c
    3: Simply reinstall OS X without erasing the drive, it will overwrite the installed version of OS X and the root level software, but leave your Applications folder contents (expect Apple bundled programs) and user files alone. (but backup anyway in case it fails)
    4: Reboot and the Integro is gone out of your system, but there may still be something laying around in Applicaitons to delete. Use Software Update to get up to date.
    5: You don't need anti-virus on a Mac, Apple provides it already for you sight unseen.
    6: If you Software update, the bad certificate issues are pulled, thus are not a threat.

  • How can I check for viruses and malware on my MacBook Pro?

    I have a MacBook Pro running OS X (10.7.5).  I don't have any anti-virus or malware software installed.  My yahoo email account was hacked last night, after I had added the account to Mail on my mac (which obviously involved typing in my email account password).  I'm now worried that I might have a virus or malwre on my computer as I've had that email account for years with the same password (foolish I know) and never had a problem.
    Is there a way to check if my mac has any viruses or malware?  Which anti-virus/malware software should I install to protect my mac?
    Thanks.

    Ever hear of this?  I was using Mozilla, and now I'm scared, so on Safari.  Even so, I'm worried about doing online banking until I know what's up.  Despite that, I did online banking on Safari today, and the pages wouldn't load, or weren't clickable.  Also, I'm getting blank screens on Safari.  It all started after this happened a number of days ago, so I want to do a scan…. but newish to the Apple world, so don't want to screw things up even more (potentially) - by installing some incompatible malware scanner. From the other day:
    has anyone's Macbook Pro ever been hacked? I was using Mozilla, just opened a twitter acct, was trying to cross link with G+, and all of a sudden all this weird stuff was happening: url bars erasing on its own (and fast), pages jumping from window to window, 2 unread msgs in Gmail later marked as read. I shut down and restarted. I don't know if it's a key stroke I did or if I may've been hacked. worried.

  • My 3 year-old macbook pro is very slow. I have run disk utility and virus scan with no improvement. The "beach ball" will spin for minutes at a time when opening, closing or changing windows. Apple Store looked at it a few months ago with no help.

    my 3 year-old macbook pro is very slow. I have run disk utility and virus scan with no improvement. The "beach ball" will spin for minutes at a time when opening, closing or changing windows. Apple Store looked at it a few months ago with no help. What can I do?

    Under CPU: 3.5% user; 5% system; 91% idle; 441 threads; 90 processes.
    Under System: out of 2GB - 54.7MB free; 530MB wired; 603MB active; 862MB inactive; 1.95GB used.
    Is too much of the system memory tied up? If so, what can I do to free some up?

  • What's the best type of anti-virus or spyware to use for cleaning up my MacBook Pro? I recently switched to a mac from pc, so don't know much about my computer yet.

    I recently switched to a macbook pro from a pc, and am curious what type of (if any) virus protection or spyware protection to use for it.  I keep getting a message to Install MacKeeper 2012; but am not sure if it's worth paying for or not.  I'd like some advice on what would be the best protection for my computer.  Also, I recently had the new microsoft office installed; which has been having issues freezing up quite often when I use it.  I don't know if clenaing my mac would help with the Microsoft office stuff, or not (or even if that would be related)...also each time I restart my computer; all windows applications open (word, power point, excel & outlook).   obviously I'm not very tech savvy to begin with so any advice would help!  I'm hoping this computer will last me thru the next 4 years of grad school & just want to make sure this computer is well taken care of to last that long.  Thanks!

    Welcome to the Apple Support Communities
    You don't need an antivirus, but don't install Mackeeper if you don't want a damaged Mac OS > https://discussions.apple.com/docs/DOC-3036 See > http://www.reedcorner.net/mmg/

  • Do I need to use a virus protection service such as McAfee with my Macbook Pro?

    I would like to know if I need to use a virus protection service such as McAfee with my Macbook Pro. I understand Macs do not get viruses - is this correct?

    McAfee has caused numerous problems for Mac users. This is the results of a forum search I just did.
    https://discussions.apple.com/community/mac_os/search.jspa?peopleEnabled=true&us erID=&containerType=&container=&spotlight=true&q=McAfee
    Macs are not vulnerable to a virus but they are malware.
    http://www.reedcorner.net/guides/macvirus/
    How to avoid or remove Mac Defender malware

  • How do I get rid of viruses on my MAcBook Pro

    How do I get rid of viruses on my MAcBook Pro

    A
    It may not be malware, a Web scam that only affects your browser, and only temporarily. There are several ways to recover.
    1. Some of those scam pages can be dismissed very easily. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.
    2. Press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.
    3. From the Safari menu bar, select
              Safari ▹ Preferences... ▹ Security
    and uncheck the box marked Enable JavaScript. Leave the preferences dialog open.
    Close the malicious window or tab.
    Re-enable JavaScript and close the preferences dialog.
    4. If the Preferences menu item is grayed out, quit Safari. Force quit if necessary. Relaunch it by holding down the shift key and clicking its icon in the Dock. None of the windows and tabs will reopen.
    After closing the malicious page, from the menu bar, select
              Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
    to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.
    B
    If the above step doesn't solve the problem, you may have installed one or more of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it. It's been reported that some variants of the "VSearch" malware block access to the page. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.
    Back up all data before making any changes.
    One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
    If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
    Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
    Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
    In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
    Still in System Preferences, open the App Store or Software Update pane and check the box marked
              Install system data files and security updates (OS X 10.10 or later)
    or
              Download updates automatically (OS X 10.9 or earlier)
    if it's not already checked.

  • PLEASE READ EVERYTHING. My macbook pro is with virus. What should I do?

         Hello Guys! Thanks for reading this. First, I ask apologize for any mistakes (I'm not a native speaker neither I live in a country that English is the official language).
         I've used an anti-virus called "virus barrier express" for some time (it never detected any malware) and it doesn't detect any today. I've experienced some problems (such as speed reduction, but i found it normal). My macbook pro is from late 2012 and here the specifications: Processor  2,5 GHz Intel Core i5 Memory  4 GB 1600 MHz DDR3. I have 432,6 GB free memory of 499,25 GB. I still use Mountain Lion. I was pretty sure it had a malware then I installed the Comodo Anti-virus. I was that sure because of three things:
          1- In several unrelated sites some words appeared green and when I passed the cursor over them (most of the time unintentionally) it opened sort of a box or little window. It appeared and "X" at the "right down"(think about the the screen of the mac, it would be near the trash) corner of the box then I clicked in it and the box closed. (these is similar to the "hot words" on windows).
         2- When I load a youtube video (not sure if it has begun yesterday or the day before yesterday) the description, the commentaries and the suggestions (suggested videos) keep going down (I know this sound very weird, but I'll try to explain it: I need to scroll down the page to read the description and every 1-3 seconds I need to scroll down again because the description is a little "downer". This happens "in blocs" (it doesn't scroll down continuously as i do when scroll down, it go "jumping spaces"). P.S.: the video and the search bar don't move). I'm not sure I explained right, any doubts ask me.
         3- Several times when surfing the web new windows (tabs) open with non-related things as "how to work from home and win R$16.000 (this was an aleatory number, and R$ is the real/reais = Brazil coin) and "Gold scheme: how to win the lottery" (this was translated from Portuguese).
         4- The most urgent problem (only appeared after installation of Comodo Anti-virus)  My macbook pro is constantly stopping. Example: if I try to open the Library folder (after I explain why I was trying to open it) it stop and I need to force the computer to shut down by pressing the power button and holding it. I can't think in ant other examples right now but since yesterday I have need to force the computer to shut down sometimes. This continue even if quit/exit Comodo anti-virus.
         Continuing the history… I ordered the Comodo to scan my computer and it has found 2 malware at a Library folder and 1 malware at System folder, I've tried to put them in quarantine, but the computer stopped (I don't know if it is the right term: the colored disk appeared and the computer didn't accept any command) and the malware is still there (I tried to put them in quarantine but the computer stopped again). The danger of the threat is low accordingly to Comodo Anti-virus.
         What should I do? If I remember something more I'll add it later.

    First, remove Comodo. You don't need it, and it sounds like it is causing a problem.
    The other symptoms sound like you have adware installed. Comodo might have detected some components of that adware, or it might not have, but whatever the case, you should NEVER allow any anti-virus software to quarantine or delete files from your computer. See: How to remove infected files.
    Regarding the adware, see my Adware Removal Guide.
    (Fair disclosure: The Safe Mac is my site, and contains a Donate button, so I may receive compensation for providing links to The Safe Mac. Donations are not required.)

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