MacBook Pro won't boot - tried safe mode but it went to black screen after trying.

my MacBook Pro froze after the fan was running very loudly. I turned it off and try to reboot but just got a gray screen. I tried to boot in safe mode but that did not work.any other thoughts on what might help?

Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list.  Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Alternatively, see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
     Note: You will need an active Internet connection. I suggest using Ethernet
                 if possible because it is three times faster than wireless.

Similar Messages

  • Macbook Pro Won't Boot in Safe Mode...it also won't stop trying to boot in safe mode

    I was having an issue with Finder crashing on my Macbook Pro.  After startup Finder would give me the spinning wheel of death if I clicked "about this Mac."  To try to resolve this issue, I attempted to boot in Safe Mode, but it basically died each time when the progress bar reached around 20%.  I was able to get into the Disk Utility and attempt to repair, but I learned that I need to back up and restore.  (I tried this twice.)  However, my machine will now only attempt to boot in Safe Mode (at which point it reverts to dying at around 20%).  How can I back up my machine if I can't boot into either safe mode or regular mode?
    (P.S., If you can't tell, I'm not hyper computer literate, so simple explanations will be most helpful.  Thanks!)

    dullman82,
    as you’ve discovered, the option to back up is currently unavailable to you with your disk in its current condition. You can try these two possibilities:
    Install OS X onto an external disk, boot from your external disk, run Software Update to get it up-to-date in its version, and try backing up your internal disk when booted from your external disk;
    Boot into Recovery mode, and select Reïnstall Mac OS X to reïnstall OS X on your internal disk (which should leave your other files there untouched) to see if that will fix your Finder problem.

  • Macbook Pro won't boot into safe mode or via bootable USB key

    Hi,
    Am running OSX Lion latest version on my Macbook Pro 4,1 and can't get the thing to boot from any source.  Always get's stuck at the grey screen with apple logo.  Have tried all the following...
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    - Boot via Recovery HD (hold option on bootup then select)
    - Boot via Safe Mode (Holding Shift on bootup)
    - Boot via Safe Mode Verbose (Shift, Command, V)
    - Boot via bootable Lion USB Key (Hold option, and choose the USB drive - not the same USB key works on my other macbook pro)
    On every one (except verbose) it just get's stuck on the grey screen with spinning timer thingie.
    I have done PVRAM reset, SMC reset and have reseated the RAM and all to no avail.  I'm pretty sure the problem was caused by removing battery at wrong time (device not responding after sleep mode started and I plugged in power - should have been more patient!)
    I have a Time Machine backup but it's a bit older than I thought and very much want to get my newer photos off it before rebuilding - not that Time Machine would work in current state anyway. 
    So what are my remaining options?  Will I have to open it up and remove the HD as next step or is there anything else left to try?  Can I remove the HD and connect it via a USB caddy to my existing Mac to recover info (hardrive spins and sounds ok to me)?
    Any advice appreciated...

    ds store wrote:
    Yes, once the data is off you can use Disk Utility to Erase the entire drive (Lion + Recovery) with the Zero option (one selection below 7x) then use the Lion USB to install it fresh and stick it back into the machine.
    Thanks for the info - I removed the HD and data is all ok on there so very happy about that.  Before I wipe the data (all backed up now) I thought I would try booting the mac without any harddrive installed - using a OSX Lion bootable USB.  However, still can't get past the grey apple screen and circle icon whirling away.   I know the USB works ok, as tried it in my 2011 Macbook Pro and it boots absolutely fine. 
    I am happy to wipe the HD now and start again, but seeing as the DVD Drive is broken I'll probably need a USB drive boot to install OSX onto the wiped HD anyway.  I'm a bit lost as to what to try now. 

  • My macbook pro will only boot in safe mode

    Hey,
    I have a macbook pro 15-inch, Early 2011 running osx 10.9.4. I have a SSD hard drive that i installed myself a year ago and hasn't shown any defects. Its a 120 gb OCZ-AGILITY3.
    My problem:
    My macbook will only boot in safe mode nowadays. I have done a complete erasion of my hard drive and installed osx mavericks twice already. After the installation the computer will safely go to the desktop. But if i then do a reboot it won't get further than after the first apple logo, sometime the turning wheel will pop up, before turning off and trying again. i have tried resetting PRAM, I have tried resetting SMC, i have tried avoiding SMC (with big fan rate), but all with no success.
    I have done a complete hardware test (the longer one) and it showed "no troubles found".
    My guess is that the problem is with the battery. My computer won't run anymore without the adapter, when i pull the adapter out it either stays on for a while before just turning off. Without having it plugged in it won't start. Is it possible that during normal start up there is some kind of communication with the battery that can cause this?
    I ran a diagnostic shown in this thread (Will only boot in safe mode) and included it in this post.
    Hope someone can help me out.
    Thanks,
    Bram
    Start time: 17:07:42 08/25/14
    Model Identifier: MacBookPro8,2
    System Version: OS X 10.9.4 (13E28)
    Kernel Version: Darwin 13.3.0
    Boot Mode: Safe
    Time since boot: 10 minutes
    Battery
      Condition: Replace Now
    Diagnostic reports
      2014-08-25 UserEventAgent crash
    Log
      Aug 26 00:41:52 Previous Shutdown Cause: -128
      Aug 25 16:23:38 smb1_treeconnect_internal: Malformed tree connect with a bad word count! wc= 2
      Aug 25 16:24:05 process rpcsvchost[94] thread 917 caught burning CPU! It used more than 50% CPU (Actual recent usage: 99%) over 180 seconds. thread lifetime cpu usage 100.014147 seconds, (82.533432 user, 17.480715 system) ledger info: balance: 90006319931 credit: 100003230498 debit: 9996910567 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 90079246240
      Aug 25 16:25:50 smb1_treeconnect_internal: Malformed tree connect with a bad word count! wc= 2
      Aug 25 16:58:05 jnl: b(1, 3): replay_journal: from: 9340928 to: 9773056 (joffset 0x37a000)
      Aug 25 16:58:05 jnl: b(1, 3): examining extra transactions starting @ 9773056 / 0x952000
      Aug 25 16:58:05 jnl: b(1, 3): txn starting at 9773056 (9773056) @ index  80 bnum 2696544 (8192) with disk cksum != blhdr cksum (0x93b69228 0xc647562)
      Aug 25 16:58:05 jnl: 0x662b0000 0x451b0000 0x2a0001ff 0x40000000  0xd7330300 0x46001d00 0x6c006f00 0x65006400
      Aug 25 16:58:05 jnl: b(1, 3): restarting journal replay (9340928 - 9773056)!
      Aug 25 16:58:05 jnl: b(1, 3): replay_journal: from: 9340928 to: 9773056 (joffset 0x37a000)
      Aug 25 16:58:05 jnl: b(1, 3): journal replay done.
      Aug 25 16:58:06 Previous Shutdown Cause: -128
      Aug 25 16:59:26 smb1_treeconnect_internal: Malformed tree connect with a bad word count! wc= 2
      Aug 25 16:59:59 smb1_treeconnect_internal: Malformed tree connect with a bad word count! wc= 2
    Activity
      CPU: user 17%, system 4%
    CPU per process: WindowServer (UID 0) is using 30.5  %
    launchd
      /System/Library/LaunchAgents/com.apple.AirPortBaseStationAgent.plist
      - com.apple.AirPortBaseStationAgent
    Contents of /System/Library/LaunchAgents/com.apple.AirPortBaseStationAgent.plist (XML  document text)
      <?xml version="1.0" encoding="UTF-8"?>
      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
      <plist version="1.0">
      <dict>
      <key>Label</key>
      <string>com.apple.AirPortBaseStationAgent</string>
      <key>EnableTransactions</key>
      <true/>
      <key>LowPriorityIO</key>
      <true/>
      <key>LimitLoadToSessionType</key>
      <string>Aqua</string>
      <key>POSIXSpawnType</key>
      <string>Background</string>
      <key>LaunchEvents</key>
      <dict>
      <key>com.apple.distnoted.matching</key>
      <dict>
      <key>com.apple.airport.agent.prefschanged</key>
      <dict>
      <key>Name</key>
      <string>com.apple.airport.agent</string>
      </dict>
      </dict>
      <key>com.apple.bonjour.events</key>
      ...and 21 more line(s)
    Spotlight: Indexing and searching disabled
    Font issues: 11
    Wi-Fi
      link auth: wpa-psk
    Restricted files: 1
    Elapsed time (s): 278

    Actually it sometimes gets a little further, the display will dim and the pointer will appear and then whoop it will turn off. if i do a verbose start up, it will finish all the steps, the white screen will appear and dim and then it will turn off.

  • MacBook Pro 13" Only boots to safe mode and running VERY slow.

    Hi...
    Not posted on here before, but am desperate so hoping there are some experts out there who can help...
    I have 13" Macbook pro which has ceased to work properly - it runs very slowly and will only boot in safe mode.
    I have installed a new hard disk, but I get the same problem whether I (try to) boot from the old HHD or the new one.
    The new drive was imaged using Carbon Copy Cloner.
    I have run the repair disk priorities in disk utility and verifying the disk says all OK.
    I have set the startup disk to be the new hard disk, and cleared the NVRAM via cmd-option-p-r...
    As things stand at the moment, rebooting (not in safe mode) leaves me with the grey screen and apple logo (and no obvious activity for 10+ mins (so far)).
    Booting in safe mode takes 3+ mins but I do get to a user login prompt and can get to a desktop.
    Any ideas / help very much appreciated as I urgently need to get this machine working!
    Thanks!

    Domonic White,
    when you ran Disk Utility, did you do so from your user account, or from Recovery mode? There are four options there: Verify Disk Permissions, Repair Disk Permissions, Verify Disk, and Repair Disk. Which of these did you do in Disk Utility?
    Have you tried resetting your MacBook Pro’s System Management Controller?
    Have you tried logging in as your administrative user, opening the Users & Groups pane of System Preferences, creating a new standard user (e.g. “Test”), and trying to log in as the new user, to see if the slow performance affects the new user also?
    There is a chance that this could be due to a faulty internal SATA cable. If you have an external disk enclosure, or a SATA-to-USB or SATA-to-FireWire adapter, try booting from one of your drives when it’s externally connected. If it works fine that way, but is sluggish when internal, that could point to your internal SATA cable as the culprit.

  • MacBook Pro won't boot in any mode

    My MacBook Pro was working all fine and dandy until I left it for a week whilst on holiday and when I came back it wouldn't boot. It just sits on a blank grey screen after the apple logo and spinny loading circle. After some research I saw posts about starting the mac up in different modes. Safety mode- sits on a black screen, Recovery mode- sits on a grey screen. After no luck I saw about single user mode. Booted to that and used the fsck command and my hard drive was working fine which brings up the question could it be the logic board. I hope not as I only got this replacement around last December and my apple care has now run out.
    Anyone have any ideas or have come across this before. Also I need to backup my files as I can't really afford to lose them, I have a external hd.
    Thanks

    Hi dbralph,
    It sounds like you have been on the right track in troubleshooting this issue. If it is still booting to a grey screen, you may find the troubleshooting steps outlined in the following article helpful (apologies if you have already seen it):
    Mac OS X: Gray screen appears during startup
    http://support.apple.com/kb/ts2570
    Also, if you need to access your files and have access to another computer, you may be able to start your MacBook Pro up in Target Disk Mode to access the hard drive:
    OS X Mavericks: Transfer files between two computers using target disk mode
    http://support.apple.com/kb/PH13842
    Regards,
    - Brenden

  • Mac Pro won't boot into safe mode

    I tried to boot into safe mode by using the keyboard key and the progress bar got a little bit of the way across but then it got stuck and sat there for 2 days with no change. Any idea why no safe mode?  Here's a photo of the screen how it sat for 2 days:
    https://dl.dropbox.com/u/23232804/no%20safe%20mode.JPG

    Here's the few lines right around the boot attempt:  at 1pm on 12/31 I tried to boot into Safe mode, then seeing that it was taking forever, I left, and came back on 1/2. It was in exactly the same spot so I rebooted normally. Does this give any clues?
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    /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd[ 15597]
    MDS Error: unable to create user DBs in /var/folders/kv/kvWwTJ6jGyu2tiPpClXO8++++TI/-Caches-//mds
    12/31/12 1:03:48 PM
    /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd[ 15597]
    MDS Error: unable to create user DBs in /var/folders/kv/kvWwTJ6jGyu2tiPpClXO8++++TI/-Caches-//mds
    12/31/12 1:04:05 PM
    authexec[15601]
    executing /System/Library/ScriptingAdditions/StandardAdditions.osax/Contents/MacOS/uid
    12/31/12 1:04:05 PM
    authexec[15603]
    executing /System/Library/ScriptingAdditions/StandardAdditions.osax/Contents/MacOS/uid
    12/31/12 1:04:05 PM
    authexec[15606]
    executing /System/Library/ScriptingAdditions/StandardAdditions.osax/Contents/MacOS/uid
    12/31/12 1:04:07 PM
    authexec[15608]
    executing /System/Library/ScriptingAdditions/StandardAdditions.osax/Contents/MacOS/uid
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    com.apple.launchd.peruser.501[395]
    ([0x0-0x5535530].com.titanium.OnyX[15559]) Exited: Terminated
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  • My MacBook Pro won't boot on the Mac side I get the gray screen and then halfway through the bar loading it turns off?

    My MacBook Pro was downloading apps from iTunes and I shut the computer down at my I laws house or so I thought?  When I pulled the computer out of my backpack it was still on?  I tried to login and it kept spinning so I turned it off and now I only get a gray screen.  I can boot it in the windows side and have an external hard drive with time machine backup on it but don't know how to load it without getting onto the Mac side?
    Please help!

    turn off the mac completely
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  • Macbook Pro won't boot past grey screen with Apple logo and then shuts off

    This is a long story...
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  • Macbook pro won't boot - how do I retrieve emails?

    Hey guys
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    Try a different adapter. If you don't have access to a known-good adapter any other way, make a Genius Bar appointment at an Apple Store.

  • MacBook pro won't boot up Keeps turning off

    MacBook pro won't boot up.  When power button pressed the white screen w apple comes on w progress bar but shuts off before bar completed. If I move cursor or hit buttons it boots but will turn off if cursor stops Moving or stop pushing buttons.  Just started happening.   Ran hardware test and all shows ok.  Any ideas??

    Thanks for all the help; however, I still continue to have problems booting off of any other media.
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  • MacBook Pro won't boot after trying to install 10.7.3 update. Start up stalls at Apple logo and spinning gear.

    MacBook Pro won't boot after trying to install 10.7.3 update. Start up stalls at Apple logo and spinning gear. Computer won't even start in safe mode.

    My daughter's MacBook Pro was doing exactly the same thing.  I don't know if it had anything to do with the latest update.  She called me about a week ago saying that her MacBook began running slower by the day .  She then called me Friday and told me that it wouldn't get past the gray screen and the gear just kept on spinning.  I did everything I could over the phone including Safe mode which it wouldn't go into and thought maybe it was the hard drive.  She took it to the Apple store.  Originally, they also thought it was the hard drive.  It ended up being a corrupted operating system (Lion).  Apple genius simply re-installed Lion and she's back up and running.  Good thing she backed up right before it crapped out.  She'll be restoring everything tonight.  Don't know if re-installing Lion will help your situation, but it did the trick for my daughter.

  • Mdworker deny mach-lookup. But macbook won't boot in safe mode

    I have a common problem, I get theese messages every now and then in console:
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    I have just boot in safe mode. (holding Shift during boot)
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    There is a bug in fsck_hfs that is affecting a bunch of people.  Basically as your comptuer starts in safe mode, it runs a file system check (fsck) against your hard drive, it gets to a certain point and... just sits there.  No one knows why outside of apple.
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  • Macbook pro won't boot, stuck on white apple screen

    Noticed today, that my macbook pro won't boot . It gets to the white apple screen with the spinner under the apple logo. It stays like this for a long time without doing anything except spinning.
    I've powered down and tried to boot up several times.
    I have boot camp and windows on my mac and when the white screen appears, I can press Option to bring up which hard drive and the Windows partition will load without any problems.

    Exacty what happens when you try to boot up from the disc that came with your computer?  Are you holding down the c key?  Have you tried holding down the "option key?"  Are you able to run the Hardware Test - Intel-based Macs: Using Apple Hardware Test
    Shut down your computer and disconnect all peripherals (keyboard & mouse if pertinent) from your computer.  Now reboot.
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    Click Repair Disk.
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    Restart your computer when done.
    Repair permissions after you reach the desktop-http://docs.info.apple.com/article.html?artnum=25751 and restart your computer.
    Remove any 3rd party ram.
    Reinstall Lion - This will install a "fresh" copy of Lion without archiving old system files but leaves the rest of your files in place.
    If your computer is still under warranty or you have Apple Care, take full advantage of it by letting tech support deal with your problems.  It's what you're paying them for.
    Out of warranty - take the computer to an Apple store or an AASP.  Whichever is more convenient for you.

  • Mid 2010 MacBook Pro won't boot past blue screen

    I've been having problems booting up my MacBook. I can't get past the blue screen. It went from booting slow at the grey apple logo screen to not booting up at all. Is it a problem with my hard drive? I also have boot camp running as well, but I can still see the boot camp drive for windows and my OS X drive, as well as my installation disk when I have it inserted when I hold the option key at start up.
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    n your signature you said you are running 10.6.3.  So let’s assume you are running Snow Leopard.
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    http://support.apple.com/kb/HT1564
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    Boot as from the startup manager (Boot - option) and then select the installation disk.
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