Magic Mouse Brand new MacBook Pro

Control + Swipe on the mouse will no longer Zoom in or out... Was working prior to my last restart...

Open System Preferences, Mouse and see that you have all gestures still selected that you want to use. If not check them again and restart the MBPr.

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Brand new Macbook Pro not pairing with Apple Keyboard and mouse!

Hi all, I have a brand new Macbook Pro and an older wireless Apple Keyboard and Mouse (that were being previously used with my imac G5).
Now I want to use these for this macbook. I am finding that they are being recognised but not pairing up?
Do you need to stop the previous pairing with the imac before they will pair with the Macbook?
Or do I need to update specific software? (I would have thought it has all the necessary updates already installed).
I am running Snow leopard.
I have brand new batteries in the keyboard and mouse.
I really appreciate any helpful advice. Sorry if the answer is obvious!
Thanks

Hi there, i had a problem pairing an Apple wireless keyboard with my MacBook pro but managed to solve it.
The default passkey option in Bluetooth setup assistant is 'automatic' which will (if the MacBook can 'see' the keyboard in the first instance) then say something like 'your device may prompt you to enter the following passcode 1234 5678'
Obviously the keyboard doesn't provide any feedback - I went ahead and typed the number and hit the return key a number of times - the MacBook then displayed a 'pairing failed - you may have entered the incorrect passkey' message.
What i was doing wrong was keying only numbers - when i keyed 1234[SPACE]5678 + RETURN pairing worked.
I had thought the 'gap' in the passcode was to make it easier to read, not that it implied a space in the passcode.
Hope that helps.
Simon

Brand new MacBook Pro – 'sticky' keys

Hi all
I just bought a brand new MacBook Pro retina 15", which came with Mavericks pre-installed (currently on 10.9.1).
I've been having a really irritating issue with the keyboard since I started using it. The Mac seems to think that certain keys are 'sticky' – this is not a physical problem, but a virtual one. It's incredibly hard to describe, but basically, every few minutes, a (seemingly random) key will act as though it is stuck down. Not on the physical keyboard itself, but on screen. It really frequently happens when I use command+tab to switch apps. I'll hit the keys once, but all of a sudden the app menu will stay on screen, with the selected app cycling round indefinitely – even once I have let go of the keys. Also, in Photoshop it seems to think the space bar is held down a lot of the time, so I can't click on anything until I hit space again to disable it. Another instance is hitting command+C to copy, and it not registering. So I have to hit it again.
My usual set up is to use a wireless (bluetooth) Apple keyboard and Magic Mouse, with a Wacom tablet plugged in via USB. However I have systematically tried various things to narrow it down. At first I thought it was the Apple wireless keyboard, but that works just fine on my old iMac. Then I thought it could be my (fairly old) Wacom tablet causing the problem, but that works OK on my iMac too.
I have turned off both Bluetooth and wireless on the MacBook, and unplugged the Wacom, and the issue persists even when using the built-in keyboard and trackpad.
Anything I can do, or should I take it to an Apple Store?
Thanks

You can return a new Mac within 14 days of purchase.
A new Mac is in warranty for 1 year from the date of purchase.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare.
Best.

Brand New Macbook Pro one of the USB wont recognize device

Hi, I recently acquired a brand new macbook pro i5 core model for school. It was running perfect and I was so happy with my machine the last few days then suddenly last night my mouse didnt work no more. I thought it was strange so I tried the port that was closer to the power adapter and it worked in that slot. I tried plugging it into it several times again and no luck. I tried restarting my computer, no luck. I tried plugging in my Ipod nano, no luck but works in the other one. I went on here and looked for options. So then I tried resetting the Pram, and the smc, several several times, to no avail. I then even got this thing call usb prober and that didnt make it recognize it either. I am at a lost of what to do. The strange thing is though it WILL run my laptop cooler, it just will not recognize any devices?? Any help without having to go to a Genius would be great, thanks

Welcome to Apple Discussions!
Your USB port may not be delivering the power it should. The best thing to do would make an appointment at the genius bar and have it evaluated. You are under warranty, and this sounds like it may be a hardware problem that Apple needs to fix for you.
Good luck!

Brand New MacBook Pro making clicking noise whenever unibody is touched

This is rather strange. and i find it disturbing.
i just got my brand new macbook pro with i7.... and i put it on my lap, everytime I type or slightly touch the side of the computer (say areas next to the mouse pad), the computer internally is making those clicking noise sound like something is being bent, it is hard to explain, but all the tiny clicking and popping sound....at the start i thought it was the ethernet cable, the metal connectors were flicking against something, but then i realised its not...
when we put our hands on the laptop and type, we are bound to press on the surface of the unibody, and this annoying sound is happening all the time. i can say it doesnt sound like a HD sound, it just sounds like metal clicking against each other or something

I have the exact same problem on my brand new i7 MBP 15. The clicks are very high in pitch and sharp, and startling like something is breaking, and happen frequently. They seem to happen quite for no apparent reason other than, you know, I click the trackpad-button or something. The clicks seem to be coming from the left side... possibly lower left but I can't be certain. (It does agree with your ethernet impression.)
It does not feel acceptable at all-- I'd be very surprised if Apple thinks this is "normal."
The timing is totally random. I can't seem to really cause it on demand.
Anecdotally, it seems to only happen when running on my lap. I can't find anything in my keys or wallet that affects the computers, so I'm not sure if this is related.
And NO, it's absolutely positively NOT freefall detection that's causing this. You can verify this by simulating freefall (safely!). Hold the computer firmly, and lower it somewhat quickly by several inches. You get a very different, soft click that's not whatsoever alarming. This softer "parking" click also comes from a different place in the computer, on the right hand side.

Brand New MacBook Pro Freezes When Playing Games

My sister recently received a brand new MacBook Pro courtesy of the University of Arizona and already she is having problems. When my sister plays a Java based game utilizing the Open Gl graphics plugin her computer will sometimes freeze after the graphics become distorted. during the freeze only the mouse will move and everything else is unresponsive, the only solution is to shut of the computer using the power button. All the updates have been installed and this doesn't happen any other time then when playing that game. This neither happens on her PC nor does it mine playing the same game. I'm not sure what the problem is and I would appreciate any help.

Is this Java based game Runescape? I experience the same crashes, ive tried using other things in-game other than the OpenGl and i still experience crashes, much more often when i have iTunes running while trying to play. Ive never had problems like this before, even while using older computers with much less memory, etc.. This is my first mac and id have to say it's not leaving a good impression. I planned to be able to play some games on this and consider Runescape requires very low CPU this is kind of sad that a Mac can't process it without crashing. Ive been reading lots of similar posts online and it sounds like Apple should be worried more about customer satisfaction than their own stocks. Hope something works out soon!!

Strange wifi problem on a brand-new MacBook Pro

Hey there, I'm new here. Desperation has got the better of me, and I hope I can get some advice.
So, last sunday I bought a brand new 13" MacBookPro with 2.8g i7 processor and 10.7.2 OS (I can't update to 10.7.4 because System Update tells me the download has been tampered with or corrupted after I waited 2 hours for it to finish, but I'm trying a direct download from the website). Here's the exact product: http://www.amazon.com/Apple-MacBook-MD314LL-13-3-Inch-VERSION/dp/B005CWIZ4O/ref= sr_1_5?ie=UTF8&qid=1340301247&sr=8-5&keywords=macbook+pro+13
Everything is all perfect except for a strange wifi problem. Note that the wifi does not turn-on or off, it doesn't disconnect after 'sleep', it doesn't get less speed, it doesn't constantly leave a preferred connection (once I chose my home wifi it always connects to it no problem). The wifi bar is always full. What is wrong is that the internet is kinda 'glitchy'. The best metaphor I can think of is that it's like a car that has to be pushed down the road before the engine can start. Please, bear with me because this is kinda hard to explain and I'm not good at tech lingos.
One of the symptoms is browsing can get really slow and inconsistent, almost as if the wifi gets turned off in the middle of browsing. For example: if I look something up on Google and then open 5 new tabs, probably only 2 or 3 of those tabs will eventually load while the other two will not get past the long 'http:.......google.....etc etc' address and will eventually show one of those 'error loading page because there's no Internet connection' notice. This happens a lot. Sometimes I have to refresh/retry loading a page a couple of times before it finally loads, then usually everything will get back to normal and I will be able to open multiple tabs with no problem, but in a couple of minutes I would try to open another site and the problem will start again.
So I tried to see how it does with downloading using iGetter. Fortunately I also have a Macbook (white-plastic casing one) and my brother has an old 2006 MacbookPro so I can compare. With those two older Apples iGetter starts receiving data in less than 8 seconds after I click Start, while my brand-new Macbook Pro can take up to 15-20 seconds, sometimes it doesn't even start at all and I have to re-click the start button. But once the download actually starts (on my new MacBook Pro), it downloads like normal, it doesn't stop and the speed is also as good as I can get. Strange huh? Hence, like a car that has to be pushed before the engine starts.
I also tried 'speed testing' from a website with all 3 laptops. On my old MacBook and my brother's MacBook pro, once I click 'begin test' it takes only a couple of seconds of 'ping' before the download/upload speed measurements start, but with my new MacBook Pro (just like with iGetter) it takes up to almost a minute before the measurements start, sometimes it won't start at all and I have to re-start the test.
Well, thanks for reading. And hope you can help me shed some light into this. Because it is really preventing me from really enjoying my new MacBook Pro. And if this is most likely a hardware problem, I'd better get back to the store and try to get it replace or something while it's only been 5 days. *cheers*

Hey guys.. Thanks for the replies. Unfortunately, I bought the MacBook in Indonesia where there are no such thing as an AppleCare. The only option is to leave the Apple product to one of the 'Authorized Apple care centre' and have whoever do whatever to it without guarantee of success. As for returning it and getting a brand new one, I also don't know if there is such a deal here, but that's actually a good idea, will try to go to the store tomorrow. Although, I'm worried that the problem might be with OSX Lion or something and getting a new one won't help.
mark75090, I've tried resetting the router when I first noticed te problem, didn't work though. I've checked my new MacBook's wi-fi (option+click wifi bar) and it says 'PHY Mode: 802.11g', so does my MacBook and the old MacBook Pro. I don't know what those mean though, and I don't know whether or not my router is an N., can you tell me more please.. I have tried with the other two turned off, and only the new MacBook using the wi-fi but the problem persists. I have also tried connecting directly to the router, but as I described, the problem is too subtle for me to notice the difference.
Also, if I create a brand new Wi-Fi connection in network preferences and connect to my router through the new Wi-Fi profile, the problem seems to be gone for an hour or so, then it always comes back though. I have also just finally installed 10.7.4, but it doesn't help either.

I just brought a brand new Macbook pro retina display, when i connect it to my apple tv through airplay its too slow and when it try to play a movie apply tv is always a minute or 2 behind. How can i fix this?

I just brought a brand new Macbook pro retina display, when i connect it to my apple tv through airplay its too slow and when it try to play a movie apply tv is always a minute or 2 behind. How can i fix this?

Hello HanaAmer1,
We've an article which provides troubleshooting steps that can help get AirPlay workign correctly.
iTunes: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/TS5209
Cheers,
Allen

I have a white vertical line down the right side of my internal brand new macbook pro 13" display

I have a white vertical line down the right side of my internal brand new macbook pro 13" display. I've done the following:
-Shutdown the computer, and restarted in Safe Mode by pressing the Shift key after the restart tone
-Shutdown the computer, and restarted by pressing Command, Option, P & R after the restart tone
-Checked display resolution, Best for Retina
-Hooked it up to a Dell external monitor and via projection to screen. There are no lines on the external or secondary screens
-Just curious, I ran a color utility which can not repair 4 items, maybe this is another issue.
This is a brand new Macbook Pro, just out of the box. It was fine for two days without any issues, fine last night while in use, opened it up this morning with the line.
Anyone now how I can fix this on my own?
Details atta
<Edited by Host>

If you are within the first 14 days from the date of purchase, return the MBP for a refund or an exchange. If you are after the first 14 days of the date of purchase, have the MBP repaired under the warranty provisions.
Ciao.

I bought a brand new MacBook Pro Mid 2014, and my battery cycle count is on 2!!

As I said on the question, a brand new MacBook Pro I bought recently which I haven't even put on charge yet already has a cycle count of 2!
I'm just curious if this is normal and I want to make sure that I received a brand "new" one not a refurbished one.
Did anyone else order a new laptop and have cycle charge of 2 or more and is this normal or not?

The factory charges the battery, one cycle, they may then test that particular MacBook Pro as part of the production testing and it ends up with another cycle. Two cycles is not something to worry about. If you bought the unit from an Apple store or directly from Apple, it will not be a refurbished MBPr unless they specifically said it was. They don't do things like that.

How can I install logic pro 7.2 (made for power pc) on a brand new Macbook pro?

How can I install logic pro 7.2 (made for power pc) on a brand new Macbook pro with OSX 10.7.4?
This message appears: You can't open the aplication LogicPro.mpkg because power pc aplications are no longer compatible.
Thanks folks

You should be able to copy all the files from your old computer, although it might not work if the old machine didn't have an intel processor. When I got a new Mac a few months ago, I used the migration assistant to copy everything from my old computer's time machine backup disk. All my old pro apps, such as Final Cut Pro 6, work fine on the new machine under Lion.
Later, I wanted to install Soundtrack pro and couldn't do it from the original disks. So I installed it on my old machine and copied the files. It worked perfectly.

I have a brand new MacBook Pro . I am trying to connect to the private wifi at my house but I need the IP address of my laptop . Everywhere I go on the laptop, the IP address is blank . How do I find the IP address if laptop is not connected to the wifi

I have a brand new MacBook Pro and I'm trying to connect to the private wifi at my house however, I need the IP address. Everywhere I go to find it, the adress is blank. What do I do ?

Your Mac won't have an IP address, at least not a valid IP, until you actually connect it to your home LAN. Not sure why you think you need the IP, you don't.
To connect to your home WiFi you need to know the SSID name, IE the name of your home WiFi, and the password for it. Once you have those two things click the little antenna looking icon on the right side of the menu bar and select your home WiFi name and click connect. A dialog box will pop up asking for the password, type in the password and click OK/Connect/Whatever.

I have a brand new macbook pro 15" with latest Lion.Can anyone tell me why, when I open word or preview etc that multiple files open?For eg if I open a word doc, the last 1-3 docs that I have worked on all open. why?

I have a brand new macbook pro 15" with latest Lion. Can anyone tell me why, when I open word or preview etc that multiple files open?For eg if I open a word doc, the last 1-3 docs that I have worked previously on all open. Can anyone tell me why?

You have a choice as to whether or not applications in Lion like Word or Preview (or even Safari) save and re-open previous documents or windows... just hold down the option key while quitting a program and when you re-open it you won't get the previous documents or windows when you re-open the application. You can see this by selecting the open program in the menu bar and when holding down the option key the quit function will change to quit and discard open windows. This feature in Lion is referred to as "Resume" and is great if you want to restart an app and return to what you're doing (for example in Safari re-opening existing windows and tabs from your previous session). You still have the option to close individual windows within an app before quitting and they will not re-open when the app is launched again.
This Resume function is not related to saving your work (a word or text document for example). This is handled by Lion's "Auto-Save" and "Versions" functions. See http://www.apple.com/ca/macosx/whats-new/auto-save.html
Hopefully this is the complete answer you're looking for.

ITunes downloads fast on old Mac mini but slow on brand new Macbook Pro on the same WiFi network?

Hi all,
I have an old Mac mini that's from around 2008 and runs on Snow Leopard. I also have a brand new Macbook Pro with retina display that's running Mountain Lion. Both running iTunes 10.6.3.
I never noticed anything wrong with my MBP's connection speed until last night when I downloaded a free TV episode from iTunes. The download speed varied between 20KB/s and 40KB/s and it took me 7 to 8 hours to download a single episode. I checked my internet connection but there was nothing wrong with it, SpeedTest.net told me I had a download speed of 94MB/s and upload speed of 80MB/s, it was only iTunes that was unbearably slow.
Today I was browsing iTunes again and was planning to buy some movies, but again it took forever for the trailers to download. So I fired up my Mac mini just to see if it would be just as slow. Turned out my Mac mini could download the same trailers from iTunes at a much higher speed than my MBP (around 3MB/s on the ones I tested).
So what gives? They are on the same Wifi network provided by an Airport Extreme, and although my iPhone and iPad are also connected to it, no one else is doing any heavy duty downloading.
Thanks in advance!
Keywords: iTunes download speed, slow iTunes downloads, different connection speeds on different Macs, slow iTunes connection, iTunes takes a long time to download

It's possible the DNS setting your ISP is using are interfering. Although your PC works OK Macs can be sensitive to DNS settings. Here is a MacWorld DNS Troubleshooting article that explains the issue and below is how to fix it.
1. System preferences
2. Network
3. Click Advanced
4. Click DNS tab
5. Click + sign
6. Add 208.67.222.222
7. Click + sign
8. Add 208.67.220.220
9. Click OK.
10. Exit System Preferences
11. Try out your MBP and report what happened.
Roger

Why did my brand new macbook pro come with Snow Leopard instead of Lion?

I JUST bought a brand new Macbook Pro assuming that it would come with Lion, but it didn't. My brother who just bought an Air the day before me got Lion with his computer. Shouldn't new computers come with new software? I'm confused. Can anyone help me?

You qualify for a free upgrade if purchased on or after June 6th. Follow these instructions to download your free upgrade.
http://www.apple.com/macosx/uptodate/
Regards,
Captfred

Magic Mouse Brand new MacBook Pro

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