Mail Delay delivery issue on office 365

Hi,
I had Exchange 2007 on premises setup and everything was OK,
Now we have migrate all exchange 2007 mailboxes to Cloud - Office 365 but after that users having issue delay mail delivery.
Mx-record pointed to legacy exchange.
Awaiting for quick response to resolve it.

You can easily check where the delay is located by pasting an email header from a delayed mail here.
http://mxtoolbox.com/EmailHeaders.aspx

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IPhone mail app is not pushing Office 365 emails to show in my lock screen

Hello,
I transferred from one college to another last semester and set up my iPhone to receive school emails as I had at my previous school. Both colleges use the same email system, Microsoft Office 365. At my first college, my email functions worked perfectly fine, and everything showed up in my lock screen as I had set it to do. But upon transferring, only my personal emails would push to the lock screen. That semester, this issue caused me a good amount of trouble. Professors would email me asking if I could stop by their office between certain hours during the day, but only much later would I receive the email, and their office hours were long over. I am the type who checks her lock screen for notifications during the day, and only when I'm bored or have a certain purpose in mind do I unlock it, so I -desperately- need a way to resolve this issue. Does anyone have any tips or suggestions?

Mail has to be running in order for you to be notified of new mail. It doesn't need to have any windows open. If you're sure that it is running in the background, open the Notifications preference pane and check the settings for Mail.

Cannot click in search mail and people field using Office 365

As of this week, four of the users in our school have reported that they cannot click within the search mail field using Office 365. Happens on Macs running 10.8 and 10.9 when using Firefox version 28. When they try using Google Chrome they can use the email search function.
Is anyone else having this issue? Any ideas? I updated to the latest versions of Flash and Java same result.
Thank you!

Hi CT_Dave, I do know that search api can have alot of dom elements on them and that scripts on a page can be prevented from running. However, for Office 365 specifically I do not know what kind of search they have.
You can monitor the search page by looking in the web console to see if there are any specific errors that may be causing this issue.
In the about:config, please also make sure javascript is enabled.
# In the address bar, type "about:config" (with no quotes), and press Enter.
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# Right click the result named "javascript.enabled" and click "Toggle". JavaScript is now disabled.
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Missing e-mails on computers when using office 365 outlook

I am using office 365, things were working well but I do faced with a problem.
As my emails were from Exchange and I am using IMAP in my email settings on my computer and mobile devices, when I create folders and stored my emails in these folders on my computer, some of my emails disappeared, but when I check login and check the
web-version of e-mails, they are inside there.
Can anyone advise how to stop this problem or disappearing emails and how to synchronise these emails back to my computer ?
Thank you

Hi,
So you are using IMAP to access your mail on Exchange on your computer and mobile. Some emails will disappear after move them to a folders on the computer.
Based on my research, this issue can happen for several reasons, for example a client filter, corruptions in data file or Outlook profile, etc.
I would suggest we try following steps to troubleshoot the issue:
Check if you have any filter view settings applied on these folders which might filter out these emails. Click
VIEW>View Settings on the ribbon, then click Filter...
Check with a new Outlook data file, and see if issue persists. You can simply delete the current .ost file, and launch Outlook again to let it generate a new one. To check the location of your Outlook data file, please
go to FILE>Account Settings>Account Settings>Data Files
tab.
If issue persists, you might want to check with a new Outlook profile:
https://support.office.com/en-us/article/Create-an-Outlook-profile-f544c1ba-3352-4b3b-be0b-8d42a540459d
Hope this helps.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2013 Not Responding and Offline Address Book Issues with Office 365

Around 3 months ago I setup a small business with Office 365 for email. They have 10 PCs, all running newly installed Windows 7 Professional 64-bit, eight with Office 2013 and two with Office 2010. All are connected to a local domain (Server Essentials
2012) with a single internet connection through a new TP-LINK router. Each user logs into their own PC only.
The network runs perfectly, internet connection is good but there seems to be RANDOM, INTERMITTENT issues with email not being SENT from Outlook every so often. Email will sit in the outbox for up to an hour sometimes before, eventually, being sent. Incoming
email seems ok, although this is more difficult to tell. At others times, email will be sent instantly - the size of the message and any attachments makes no difference.
The issue has happened at some point on every one of the PCs but no particular PC/user seems worse than any other. When email is stuck on one user's PC it can still be sent ok by other users at the same time - so the internet connection is not down. Users can
can always login to the OWA service ok and iPhones etc. all sync ok even when email is stuck in the Outbox.
To debug the issue I have worked on one particular user's PC and carried out the following changes -
Changes that made no difference
I have checked the router. A SPI firewall is available on the router but this is switched off.
I have changed the MTU on the router with no effect.
There are no unsual add-ins to Outlook
Outgoing email virus scanning is disabled
Outlook is NOT integrated with Lync
The OST file is around 1.7 GBytes is size.
I have recreated the Outlook profile twice but this made no difference
Switched OFF "Cached Exchange Mode" - this made things worse !
The Outlook address book is set to \Offline Global Address List
I have disabled with Windows firewall on the client PC - no change
I have adjusted the KeepAliveTime for packets in the registry of the PC to 20 minutes
Changes that reduced the frequency of "Not Responding"
I have changed the Outlook automatic Send/Receive time from 30 to 10 minutes - this seemed to help
Possible Related Problem
I have attempted to download the offline address book manually - this hangs at "Copying offline address book template file" in the Send/Receive dialog and there a NO OAB files in the data file location on the PC.
So the only measure that has so far "helped" has been the Outlook Send/Receive time change - now set to 10 minutes. Even so, Outlook will occasionally go "Not Responding" for 30 minutes or more (no windows active - only option
is to close and reopen Outlook).
There does seem to be a problem with the Offline Address book. I can download this ok for this user on my home PC (Outlook 2010) but this will not download manually on the work pc with Outlook 2013 (despite following all the debug steps above).
On work PC I can see literally hundreds of "Schannel" errors in the Windows System event logs -
Error - Event 36888 Schannel
The following fatal error was generated :10
The internal error state is 10
These errors occur every 2-4 minutes continually all the time Outlook is running. When Outlook is closed the "Schannel" errors stop !
Can anyone suggest what else to try, please ?
I have already investigated this issue on the Office 365 Community Forum, and the Outlook forum and they suggested that it was a client (i.e Outlook) issue and that I should post here for further information.
Thanks for reading !

An update to this problem.
I brought one of the office PCs back to my home network and connected it up there. With no changes to the PC I was immediately able to download the Offline Address Book without errors.
This suggests to me that there must be some problem with the internet connection or router setup in the office environment.
The router is a TP-LINK W8970. The internet connection is PPPoA. I have seen some suggestion that an SPI firewall can cause issues. This router has an SPI firewall but this feature is disabled on the router.
While investigating this issue I have frequently been connected remotely to an office PC - sometimes for up to an hour or more. During these periods I have not experienced any connection dropouts so the actual internet connection seems to be ok (i.e. it is
not dropping out).
However, something seems to be preventing the Outlook client from connecting properly with the Office 365 Exchange server in the office environment - or something is dropping the connection to Outlook. Does anyone know of any router settings that might affect
this ?
I could try changing the office router but I do not have a spare available. Can anyone suggest a reasonably low cost, currenbtly available router that they know definitely works in the Office 365 environment so that I could buy this for test purposes ?

Issue with Office 365 integration module

I have an issue with the Office 365 integration module on one of my customer's Windows Server 2012 Essentials servers.
Recently they switched to a new Office 365 plan, but the integration module still thinks the customer is on the old plan. This doesn't seem to affect functionality at all, so I think it's just cosmetic. On the Office 365 tab of the Windows Server Essentials
dashboard, under Subscription it lists the old plan and says the subscription has expired. Under Licenses it says "your subscription includes 0 licenses" and "0 licenses are assigned to user accounts."
Steps I've tried to resolve this issue:
Created a new Office 365 test user account (after switching plans) and then on the Windows Server 2012 Essentials dashboard clicked 'Change the Office 365 administrator account.' This made no difference.
Uninstalled and then reinstalled the Office 365 integration module. Again, this made no difference.
I suspected there might be an issue in the Office 365 back-end, where the customer's Office 365 account was somehow still associated with the old plan, but they said that wasn't the case.
I opened a service request with Office 365 support about the issue with the server dashboard, but this was their response: "As we are online service support team, we provide limited support on local application extension...you may need to contact the
Windows Server support team for further help."
As it seems to be just a cosmetic issue, I'm not going to open a paid service request with the Windows Server support team, but I'm interested to know if anyone on the forum has struck this issue before or has any suggestions.

Not seen this issue myself, you may be right in that it Is just a cosmetic issue, and I would be surprised if a fix was forthcoming even if you opened a case (or we opened a case for you) due to resources having shifted to the Windows 10.
You could grab the OIM logs from programdata\windowsserver\logs and we can see if there is anything obvious in there.
Robert Pearman SBS MVP
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Problem Exporting Windows Live Mail 2012 To Outlook 2013 (Office 365 32 bit)

Hi-
When I try to export my WLM to Outlook 2013, it hangs at the same record every time (record 55 of 2600+ -- that's just one folder, but the largest folder.) I probably have 10,000 emails in WLM.
It does not seem to be taking the emails from oldest to newest, so I cannot tell which email is tripping it up. I assume if it only made it to #55 of 10k, there are many more hang up points as well. I was exporting all folders. I was able to export a single,
very small folder successfully (30 emails.)
I tried exporting just the large folder by itself but it still hung at #55.
Any help in diagnosing/fixing would be greatly appreciated. WLM is a nightmare -- I have been paying the price ever since OE went away. I want to be rid of it once and for all.
Thanks
Brian

Hi Brian,
First, I'd recommend you check if there are some large emails in the large folder. You can sort the emails by size to find those large emails. Then, just move these large emails to a subfolder and try exporting the rest emails into Outlook to see
the result.
In addition, we can use the following method to import as many as possible emails in the large folder into your Outlook:
1. In Windows Live Mail, create a subfolder under the large folder.
2. Move half of emails from the large folder to the subfolder.
3. Export the large folder and the subfolder separately into Outlook. This will help us determine which half part of the emails may hang the process.
4. Repeat above steps for the problematic half part of emails.
Since this issue is also related to Windows Live Mail, you can also post your question in the forum for Windows Live Mail to see if we can get any good suggestions:
http://answers.microsoft.com/en-us/windowslive/forum/email?tab=question&status=unanswered
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

How to change Site Share mail template in SharePoint online (Office 365)

Hi,
I want to change the default mail template used in SharePoint Online (Office 365) which is as follows
I want to change the logo of microsoft with my custom logo and message below that logo.
How could i do that?

in Office365 SharePoint Online, if you wan to customize the alert template you need to customize the Alerttemplates.xml under 14 folder on Online server, but it is not permitted, check this article you
also have seen.
You can also post this question related SharePoint Online in dedicated Office365 SharePoint Online forum, you can get a better assistance there,
http://community.office365.com/en-us/forums/151/categories.aspx
http://social.msdn.microsoft.com/Forums/sharepoint/en-US/0d31bb5d-d46b-425a-9f48-6100404b95d8/sharepoint-online-custom-alert-emails?forum=sharepointcustomizationprevious

Time Delay in Prompting of Office 365 PW Changes

Have any other O365 admins noticed this behavior?
If I change a password, it can take hours for the mail client to ask for the new password. This means that mail is still being delivered with the old credentials.
This came up recently with an employee that was terminated. I also noticed it yesterday when I changed my personal O365 password online. My mail continued to sync on my mobile and computer for around 5hrs before I was prompted for the new password.

I have a script that reads email in Outlook for Web, generates the folder structure by parsing the subject line, then downloads the file into the folder it just created.C#foreach (Item myItem in findResults.Items) { if (myItem is EmailMessage) { Console.WriteLine((myItem as EmailMessage).Subject); string strSubject = (myItem as EmailMessage).Subject; string[] strDelimiters = { " - ", " - " }; string []strTemp; string []strFolders; string strFileUrl; strTemp = strSubject.Split(strDelimiters, StringSplitOptions.None); strDelimiters[0] = " "; strDelimiters[1] = " "; strFolders = strTemp[1].Split(strDelimiters, 2, StringSplitOptions.None); strFolders[1] = strFolders[1].Replace('', '_'); //strFolderPath = preDownload(strFolders[0], strFolders[1]); // get message body PropertySet psPropset = new PropertySet(); psPropset.RequestedBodyType = ...

Cannot get db mail to work via SMTP Relay for Office 365 in SQL Server 2014 on Windows Server 2012 R2

Our company recently moved to Office 365 which mean our on premise exchange server went away as well with the move. I am trying to configure my new sql server (OS-Windows Server 2012 R2, DBMS- SQL 2014 Std Edtion). After some searching I found
this article (http://blogs.technet.com/b/meamcs/archive/2013/02/25/how-to-configure-sql-database-mail-so-send-emails-using-office-365-exchange-online-a-walkthrough.aspx) and have followed these steps exactly, but to no avail. I did some further research
on the SMTP relay I setup and found a way to test it (listed here http://technet.microsoft.com/en-us/library/dn592151(v=exchg.150).aspx at the bottom of the article). If I drop the email.txt file in the pickup folder, it gets sent out no problem.
I have configured my db email exactly as describe here(http://blogs.technet.com/b/meamcs/archive/2013/02/25/how-to-configure-sql-database-mail-so-send-emails-using-office-365-exchange-online-a-walkthrough.aspx). But keep getting an unable to connect
to SMTP server error. I have even tried completely shutting down firewall to see if that is the issue and multiple restarts. Any ideas how to get this to work on Office 365?
DB Mail error log:
Date 6/10/2014 10:28:41 PM
Log Database Mail (Database Mail Log)
Log ID 46
Process ID 2196
Mail Item ID 19
Last Modified 6/10/2014 10:28:41 PM
Last Modified By xx
Message
The mail could not be sent to the recipients because of the mail server failure. (Sending Mail using Account 2 (2014-06-10T22:28:41). Exception Message: Cannot send mails to mail server. (Failure sending mail.).

Hi,
I followed this blog and got the below error message in the Database Mail Log.
“The mail could not be sent to the recipients because of the mail server failure. (Sending Mail using Account 2 (2014-06-11T19:34:00). Exception Message: Cannot send mails to mail server. (Mailbox unavailable. The server response was: 5.7.1 Unable to relay
for [email protected]).”
If you are getting the same error message, you can try the below steps to resolve the issue.
1. Open the IIS 6.0 management console. Right click on the SMTP server and open the properties window.
2. Click on the Access tab, click Relay button under Relay restrictions. loopback IP address (i.e 127.0.0.1).
Then the email should be sent out from Database Mail without problem.
Thanks.
Tracy Cai
TechNet Community Support

Mac Mail can't resolve Office 365 address adding account

I'm just putting this out there, I'm sure it will be addressed soon.
Just loaded up a VM or Yosemite on my Macbook Pro so I can start testing it for our network environment. First major glitch - Mac Mail will not resolve an Office 365 email address and allow you to add the account to Mac Mail. This is huge considering many of our clients are hosted using Office 365 for their corporate email. Mavericks never had issues with this, hoping its a quick fix without the need of a work around. Ironically using Outlook for Mac 2011 works just fine, which is pretty strange to me considering it still has to resolve outlook.office365.com for the server names in autodiscovery.
Lets go Apple....this OS looks great, don't make it your MSFT Vista!

Mavericks Mail has had problems with Exchange. Many have been resolved but at this time, Outlook for Mac is a better Exchange client than Mail from reports that I have seen.
I'm trying a trial of Rackspace Exchange Email wondering if its Office 365 specific.
How are you pointing your MX & cname setting to two different services?
You said another user was able to setup. Is there any difference in OSX and email client. Compare settings.
What error are you getting.

How do I get Thunderbird to connect to a properly-configured Office 365 mail account after shutting down and then restarting the client?

I get my Office 365 account set up and working in Thunderbird. I can download and send mail just fine using the auto-detect or manual account settings recommended by Microsoft/Outlook/Office 365. Everything appears to be working as it should as long as the client stays open. When I shut the Thunderbird client down and restart it, it can no longer access the Office 365 mail account. I get a popup error message:
The current operation on 'Inbox' did not succeed. The mail server for account (my Office 365 account) responded: User is authenticated but not connected.
It has no problem connecting to Hotmail, Gmail and other email services, and I can access Office 365 through the web client, but Thunderbird refuses to connect. If I remove the account and re-add it, I can have full access to my email again, but only as long as Thunderbird stays open. If the client gets restarted, it's gone again.
How do I fix this?

I think you might be having a cached password problem. I was having it and was able to resolve by deleting my stored password in Thunderbird. I referenced
http://kb.mozillazine.org/Setting_and_changing_email_passwords
and also posted my question and resolution:
https://support.mozilla.org/en-US/questions/1015221#answer-615054

CF10 office 365 email settings result in undelivered mail

Hello, can someone help me with the Cold Fusion admin settings to allow mail to be sent using Office 365?
Thanks,
Renee

Hello,
Yes, there are entries in the log file. I sent them to you. Do you need the mail file again?
This is the error:
"Error","scheduler-4","10/08/14","11:00:33",,"javax.mail.MessagingException: Could not connect to SMTP host: smtp.office365.com, port: 587; nested exception is: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?"
Thanks,
Renee

Disabling AD Autodiscover while migrating to Office 365

I'm in the middle of migrating from Exchange 2007 to Office 365. I can autodiscover to the Office 365 service successfully in every instance except when I'm on a PC joined to the AD domain and the domain is accessible. I have added a registry
key on my test PC that keeps it from using the AD SCP to autodiscover but it still gets my Exchange server mailbox instead of the Office 365 mailbox even without using SCP.
If I remove the PC from the domain, it works both locally and remotely so I know all my other settings are okay, it's only giving me this issue when it's a domain member and is running local to the AD domain. Tried a laptop, joined it to the domain,
took it home and let it autoconfigure, worked great. Same laptop, when local to the domain, tries to autoconfigure using the local Exchange server settings.
I'd like to give my users back their Outlook (rather than OWA) after I migrate them. How do I prevent my locally deployed, AD-joined computers from getting autodiscover info from my local Exchange CAS server while I complete my migration to Office
365?

Hi,
I ran into the same problem. I came up with a work around but I’m not sure this is the correct approach.
First, with Outlook 2010 already installed I had to run the Set up and configure your Office desktop apps from Office 365. I’m not sure of all the configuration changes this makes but I know after you install it that it will allow
you to change the username field when trying to authenticate to Office 365 (will get back to that in a minute)
Second, from my domain joined computer where outlook was connected to my on premise exchange 2007 server mailbox, I setup a new outlook account, either from the control panel mail icon, or from within outlook (both worked) Note; doing from within your already
existing configured outlook allowed me to migrate my email from on-premise to office 365.
From Control Panel/Mail , I created profile name “Office 365”
In the next window it then auto discovered my on premise exchange mailbox email address
[email protected] (which in my case is the same as the office 365 email address
[email protected] )
I replaced the email address with the secondary domain email address that Microsoft office 365 created
[email protected]. I did not put in password at this point and clicked next. It then searched for mailbox, a windows security mail application windows will pop up.
This is where I then replace username
[email protected] with
[email protected] and put in my office 365 account password.
As mentioned above when I said I would get back to that in a minute, if you don’t run the
Set up and configure your Office desktop apps from Office 365. You will not have the option to replace the username from the windows security mail application windows.
It finishes configuration and you’re now connected.
Worth mentioning though that I’m still having some funky mail delivery issues with on-premise users with my imported “contacts” in outlook. The contacts work from office 365 web apps, but not from outlook. If I type the address everything
is fine, but using contacts or replying to on-premise users is giving me some grief. It’s a contact issue but I’m still unable to resolve it.

Shared Office 365 calendars not showing up in iCal

We are using Microsoft's Office 365 and have users with a variety of devices and applications (Mac/iCal/Mail, Windows/Outlook, iPhone, Android, etc.).
I am the administrator of the Exchange accounts. I have created four calendars that are viewable by everyone within our organization (just general "company-wide calendars").
Users with Outlook are able to view those shared calendars just fine. However, I'm not able to add the shared calendars with users using iCal.
If I add them as a delegate, they can see all my calendars, but if I just share the calendar, they get a "no access" error.
Here's where I'm setting the shared calendar permissions. I've tried setting them as Reviewer, setting the Default as Reviewer, and setting them as Owner.
Because it works fine in Outlook, I'm wondering if it's an iCal problem. For cross-referencing purposes, here's my issue at Office 365's community: Shared calendars not showing up in Apple iCal

Hi All, after much trial and tribulation, this works for me on BusyCal. It is an app you can get on the apple store.
Calendar should be created then shared with the busycal user. The link does not work, but add exchange account as you would on Mac Calendar under preference>accounts. The go to the sharing tab and click plus and type in email of person who shared calendar. It will auto populate. For some reason it does not work under delegation in Mac Calendar
The key and where I spent 4 days on the phone with apple and office 365, is that the owner of the calendar has to share their calendar, named :"calendar" They can just click the permission "show availability only." Once they do that, any other calendars they have created and added you as full permissions or details, you can see. I see nothing on their calendar called "calendar" Not the perfect solution, but it works. BusyCal is $30
If this does not make sense feel free to message me or I will respond here.

Mail Delay delivery issue on office 365

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