Mail not playing alert sound

Hi, Does anyone know how to make the "new mail" alert sound play, please? This works intermittently, I cannot get it to sound all the time, most of the time it does not work at all.
I contacted Apple Care and tried the various things they suggested, which included re-installing the OS (which is SL 10.6.7, running on the latest 21.5" iMac). It worked for a short while, but then stopped working again. I went to the Genius bar, but they said they can only help with hardware issues, suggested I contact the Apple discussion boards. The Genius Rep downloaded answers to this issue on "Mac-Forums, but other users only had this problem with Growl installed. When this was removed, the sound alert returned. I have never had Growl installed. Any help would be appreciated.

Brilliant, thanks a million!!!!!
Sent myself two emails so far, both worked. For the first attempt I set it to ""New message sound" as you suggested - it worked. Then I set it to "Purr" sound, which is my normal sound I use, and that worked too.
I will keep track of this to see if it loses the sound again, as this happened before. Fingers crossed this is now a permanent solution. It seems as though this has been a common problem without a solution for a long time from Apple.
Well done and thanks again.

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