Mailer object error message "SMTP: invalid from address. SMTP error 530 5.7.0 Must issue a STARTTLS command first. d5sm35857280yhl.19".
I am trying to send an email from Lookout V6.6 using the Mailer object. I have an email address setup through GMAIL and have verified it works. Also, Lookout Mailer object is able to verify GMAIL server. I get the following error message when trying to send the email: "SMTP: invalid from address. SMTP error 530 5.7.0 Must issue a STARTTLS command first. d5sm35857280yhl.19". Anyone know what is causing this?
Another method is to use a SMTP relayer, we have deployed them in the past.
http://www.hmailserver.com/index.php?page=welcome
Mike
Forshock - Consult.Develop.Solve.
Similar Messages
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Hello friend,
I have changed my smtp server to send email but now i am getting a different error like given below
ORA-29279: SMTP permanent error: 530 5.7.0 Must issue a STARTTLS command first. 2sm141783tif.39
I dont know what is this STARTTLS command.
Pls help me ;
Thanks,
Uttam SInghIt is NOT obvious to someone experiencing a ORA-29279: SMTP permanent error: messages that the root cause is in the SMPT server, it is still an ORA error code. It is especially NOT OBVIOUS, if that person is OBVIOUSLY a newbie. It is OBVIOUS that when you essentially flame people for asking such questions you discourage them from ever asking questions on your forum.
Could you PLEASE, PLEASE, PLEASE be a little less arrogant and stop cluttering up this forum with over-the-top and OFF responses????
Thank You in Advance Mr. Expert. -
JavaMail Gmail Error !! Strucked - "Must issue a STARTTLS command first"
I have used the code as below. !!
I guess code is perfect and i have tried many alternative code. but not working !!
I am calling the function from my other Page
Error
oracle.apps.fnd.framework.OAException: java.lang.RuntimeException: javax.mail.SendFailedException: Sending failed;
class javax.mail.MessagingException: 530 5.7.0 Must issue a STARTTLS command first. nh6sm15292366pbc.44
<h5>
import java.util.Properties;
import javax.mail.Message;
import javax.mail.MessagingException;
import javax.mail.PasswordAuthentication;
import javax.mail.Session;
import javax.mail.Transport;
import javax.mail.internet.InternetAddress;
import javax.mail.internet.MimeMessage;
public class SendMail {
public static void send(String to, String from, String subject,
String body) {
final String username = "emailId";
final String password = "password";
Properties props = new Properties();
props.put("mail.smtp.auth", "true");
props.put("mail.smtp.starttls.enable", "true");
props.put("mail.smtp.host", "smtp.gmail.com");
props.put("mail.smtp.port", "587");
Session session = Session.getInstance(props,
new javax.mail.Authenticator() {
protected PasswordAuthentication getPasswordAuthentication() {
return new PasswordAuthentication(username, password);
session.setDebug(true);
try {
Message message = new MimeMessage(session);
message.setFrom(new InternetAddress(from));
message.setRecipients(Message.RecipientType.TO,
InternetAddress.parse(to));
message.setSubject(subject);
message.setText(body);
Transport.send(message);
System.out.println("Done");
catch (MessagingException e)
throw new RuntimeException(e);
public static void main(String[] args) {
SendMail sendMail = new SendMail();
sendMail.send("[email protected]", "[email protected]", "javamail", "Body");
</h5>
Edited by: 942767 on Jun 27, 2012 7:14 AMI am using Java Mail Version 1.3.1
Debug Out Put
12/06/28 05:29:20 DEBUG: setDebug: JavaMail version 1.3.1
12/06/28 05:29:20 DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]
12/06/28 05:29:20 DEBUG SMTP: useEhlo true, useAuth false
12/06/28 05:29:20 DEBUG SMTP: trying to connect to host "smtp.gmail.com", port 587
220 mx.google.com ESMTP hf5sm1011580pbc.4
12/06/28 05:29:20 DEBUG SMTP: connected to host "smtp.gmail.com", port: 587
EHLO Evosys-PC
250-mx.google.com at your service, [115.115.128.82]
250-SIZE 35882577
250-8BITMIME
250-STARTTLS
250 ENHANCEDSTATUSCODES
12/06/28 05:29:20 DEBUG SMTP: Found extension "SIZE", arg "35882577"
12/06/28 05:29:20 DEBUG SMTP: Found extension "8BITMIME", arg ""
12/06/28 05:29:20 DEBUG SMTP: Found extension "STARTTLS", arg ""
12/06/28 05:29:20 DEBUG SMTP: Found extension "ENHANCEDSTATUSCODES", arg ""
12/06/28 05:29:20 DEBUG SMTP: use8bit false
MAIL FROM:<[email protected]>
530 5.7.0 Must issue a STARTTLS command first. hf5sm1011580pbc.4
Edited by: 942767 on Jun 27, 2012 10:54 PM -
ORA-29279: SMTP permanent error: 530 5.7.0 Must issue a STARTTLS command
Hi,
When am sending mail through apex_mail it getting an error { " ORA-29279: SMTP permanent error: 530 5.7.0 Must issue a STARTTLS "}
ACL Package
{{{{ " DECLARE
ACL_PATH VARCHAR2(4000);
ACL_ID RAW(16);
BEGIN
-- Look for the ACL currently assigned to '*' and give APEX_040100
-- the "connect" privilege if APEX_040000 does not have the privilege yet.
SELECT ACL INTO ACL_PATH FROM DBA_NETWORK_ACLS
WHERE HOST = '*' AND LOWER_PORT IS NULL AND UPPER_PORT IS NULL;
-- Before checking the privilege, make sure that the ACL is valid
-- (for example, does not contain stale references to dropped users).
-- If it does, the following exception will be raised:
-- ORA-44416: Invalid ACL: Unresolved principal 'APEX_040100'
-- ORA-06512: at "XDB.DBMS_XDBZ", line ...
SELECT SYS_OP_R2O(extractValue(P.RES, '/Resource/XMLRef')) INTO ACL_ID
FROM XDB.XDB$ACL A, PATH_VIEW P
WHERE extractValue(P.RES, '/Resource/XMLRef') = REF(A) AND
EQUALS_PATH(P.RES, ACL_PATH) = 1;
DBMS_XDBZ.ValidateACL(ACL_ID);
IF DBMS_NETWORK_ACL_ADMIN.CHECK_PRIVILEGE(ACL_PATH, 'APEX_040100',
'connect') IS NULL THEN
DBMS_NETWORK_ACL_ADMIN.ADD_PRIVILEGE(ACL_PATH,
'APEX_040100', TRUE, 'connect');
END IF;
EXCEPTION
-- When no ACL has been assigned to '*'.
WHEN NO_DATA_FOUND THEN
DBMS_NETWORK_ACL_ADMIN.CREATE_ACL('power_users.xml',
'ACL that lets power users to connect to everywhere',
'APEX_040100', TRUE, 'connect');
DBMS_NETWORK_ACL_ADMIN.ASSIGN_ACL('power_users.xml','*');
END;
COMMIT;
And i changed in the instance settings under email to smtp credentials.
can anyone tel me about this error.??
My apex version - 4.1.1
database version - 11gr2
Edited by: Tulasi 1243 on Aug 17, 2012 4:27 PMHi,
Many mail server provides like gmail use TLS/SSL for mail transmission. The error suggest your mail server is expecting a TLS/SSL connection.
The TLS/SSL connection is not part of the UTL_SMTP and UTL_MAIL API. You have to either use Wallet as described here http://oracleblues.blogspot.in/2010/09/11g-release-2-11202-new-utlsmtp.html or use a third party tunneler like stunnel as described here http://monkeyonoracle.blogspot.in/2009/11/plsql-and-gmail-or-utlsmtp-with-ssl.html
Cheers, -
Exception in Sending Mails - Must issue a STARTTLS
Sending Mails to Multiple Users
I m getting this error, can somebody tell me what could be the possible error here:
530 5.7.0 Must issue a STARTTLS command first k39sm4421196wah
com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.0 Must issue a STARTTLS command first k39sm4421196wah
at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1388)
at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:959)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:583)
at MailSender.sendMessageTo(MailSender.java:46)
at Mailer.sendMessages(Mailer.java:19)
at Mailer.main(Mailer.java:33)
Exception in thread "main" com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.0 Must issue a STARTTLS command first k39sm44211
96wah
at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1388)
at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:959)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:583)
at MailSender.sendMessageTo(MailSender.java:46)
at Mailer.sendMessages(Mailer.java:19)
at Mailer.main(Mailer.java:33)Your server wants you to issue a STARTTLS command to switch the
socket to a secure connection. You can allow JavaMail to do that by
setting the "mail.smtp.starttls.enable" property to "true" when you create
the Session. See the SSLNOTES.txt file included with JavaMail and the
com.sun.mail.smtp package javadocs. -
Problem recieving email Diagnostic-Code: smtp; 530 Must issue a STARTTLS co
Hello all,
I am running OSX Server 10.4.9 configured mail services. I'm able to recieve mail from Yahoo. However when logging onto Webmail from Cox or when trying to receive email from others some are getting this messgae:
Diagnostic-Code: smtp; 530 Must issue a STARTTLS command first
I am kind of new to this stuff and can't fuguire out what this means or how to fix it... Any help would be great.
Second question does anybody now how to configure outlook windows users?Configure Pop, SMTP with SSL. I just want the mail server to be secure and don't want to end up with open relays for spammers...
I don't have alternate ports enabled. I read the web page and 'm confused as to how to do it?How exactly do I do this? I'm reading:Alternate SMTP Ports
To enable alternate SMTP submission ports, add one or both of the following to /etc/postfix/master.cf
For organization, paste just below this line:
smtp inet n - n - - smtpd
# Code to enable two common alternate SMTP Submission ports
# Modify the -o options to suit your requirements
# Option lines should start with one or more spaces
# Don't forget to open firewall ports for outside access
# Enable SMTP-TLS on port 587 with specified options
587 inet n - n - - smtpd
-o smtpdclientrestrictions=
-o smtpdrecipient_restrictions=permit_saslauthenticated,reject
-o content_filter=
-o smtpdenforcetls=yes
# Enables SMTPS on port 465 with specified options.
# This works well with Outlook 2003
465 inet n - n - - smtpd
-o smtpdtlswrappermode=yes
-o smtpdclientrestrictions=
-o smtpdrecipient_restrictions=permit_saslauthenticated,reject
-o content_filter=
After saving, from Terminal, issue:
sudo postfix reload
Note 1:
You can achieve the same setup by uncommenting the appropriate lines in master.cf. This tip uses the port# to be clear.
Note 2:
You can assign most postfix main.cf options to each port using the format above. The example code disables the content filter for user submittted mail (not the best idea for all sites, but very effecient), smtpdclientsrestrictions are bypasses and smtpd_recipient restrictions are set to only allow authenticated users to submit.
OK what do I paste and where? -
I have set up a 'group' in my contacts. When I go to send an email to this 'group', I get an error message saying 'Invalid Address'. What am I doing wrong?
I have this problem too. I've always sent messages successfully via bcc to a group using a group email list in contacts. Now ... all of a sudden when I select the same group for bcc nothing happens! Cannot email my group now. Why not?
-
We have one user who is getting undeliverable bounces for some emails they send. These bounces look like
Delivery has failed to these recipients or groups:
The format of the e-mail address isn't correct. A correct address looks like this:
[email protected] Please check the recipient's e-mail address and try to resend the message.
With the header:
#550 5.1.3 STOREDRV.Submit; invalid recipient address #SMTP#
Original message headers:
Received: from xxxxxxxx ([2002:80e8:f350::80e8:f350]) by
xxxxxxx ([::1]) with mapi id 14.02.0298.004; Wed, 5 Sep
2012 11:30:27 +0100
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: xxxxxx
To: xxxxx
Subject: FW:
Thread-Topic: Economics
Thread-Index: Ac2GxPSoAC0JPealQhq9mnAnQxf7SQEiPj2gAADJepA=
Date: Wed, 5 Sep 2012 11:30:27 +0100
Message-ID: <7D0ACDCF411B26429DC7355744AEFF9A02D8AC@xxxxxx>
Accept-Language: en-GB, en-US
Content-Language: en-US
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator: <7D0ACDCF411B26429DC7355744AEFF9A02D8AC@xxxxxxx>
MIME-Version: 1.0
X-Originating-IP: [xxx.xxx.xxx.xx]
So far most of the bounces for this user appear to be to the same domain which takes the format xxx.ac.uk our domain is yyy.xxx.ac.uk
We are currently using Exchange 2010 having migrated in the last month from 2003. We are also using an Edge server.
Thanks for any helpOn Wed, 5 Sep 2012 11:52:43 +0000, Rah33 wrote:
>I have noticed that so far the addresses that have bounced back are Mail Contacts that have been created on the Exchange server. If you go into the properties for one of these contacts you get a message saying that some properties are invalid and will
be replaced with defaults. It also prompts to update the contact.
If you update the contact does it eliminate the problem?
What properties are invalid? It isn't uncommon to find "alias"
properties that contain spaces or other characters that earlier
versions (i.e. pre-Exchange 2007) allowed.
Rich Matheisen
MCSE+I, Exchange MVP
--- Rich Matheisen MCSE+I, Exchange MVP -
Unity Connection 9.1 - SMTP Send from Address
Hi,
Does anyone know how to change the SMTP sent from address and alias when receiving a VM in Outlook?
For example I receive VM's from an account alias of "Cisco Unity Connection Messaging System" and I would like to change this. It looks like it is linked to a local account configured on the Connection box with an alias of UnityConnection. The fields are greyed out and i'm not able to edit them directly, the only field that I wish to edit is the display name.
I am reluctant to delete the account and re-create one of my own using the same alias in case emails stop being sent. Has anyone any ideas or experience with this issue?
Thanks,
PhilYes it can be different than the OS domain. Secretly CXN is a Postfix mail server so this is essentially configuring the domain of the subscribers' mailboxes. As it will warn you though there are several service-impacting daemons that MUST be restarted after making the change.
As you mentioned, the networking guide does require unique SMTP domains per-cluster. This is because most of the inter-cluster traffic occures over SMTP, including message delivery. I typically recommend a semi-human friendly nomenclature such as:
na.voicemail.domain.com
emea.voicemail.domain.com
apac.voicemail.domain.com
Please remember to rate helpful responses and identify helpful or correct answers. -
can't update new version of itunes due to error message saying invalid si
That suggests that the installer is getting damaged during the download.
I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer? -
WAP Error Message Received invalid EAPOL-Key MIC (msg 2/4)
Hi there
can anyone help me with this error message Received invalid EAPOL-Key MIC (msg 2/4) .
Time Stamp
Severity
Service
Description
Nov 5 2012 15:11:27
warn
hostapd[4365]
Received invalid EAPOL-Key MIC (msg 2/4)
I only get this message from one device when connecting to the WLAN.
This happens only from time to time. Sometimes it connects without any problem.
Appriciate any help.
Sincerely
PatrikThis is an error when the STA (the computer) constructs the packet. 2/4 is indicate of the handshake process where it sends a nonce-value with its own MIC. A MIC is a message integrity check (or code).
Basically, this error is saying, whatever that computer is sending is invalid. You can try to make the AP behave differently such as force the use of AES instead of AES+TKIP depending on what product you have. Pretty much removing "mixed" wireless networking. As example, try using WPA2 (AES) only.
Such errors are more common using TKIP since it is the nature of TKIP to send a per-packet-key.
-Tom
Please rate helpful posts -
I want to activate my windows 2008R2 64bit server getting error message is invalid license key
i download the windows 2008R2 64bit media from microsoft site and install it after that try to activate my key but error message coming invalid license key. pls help me.
if you are using a key and download form same area of the license ports you may just have a corrupt down load you can try to download again, or if you burnt the disk try buring a new copy at a slower speed. otherwise you should call your Microsoft licensing
professional to make sure the order went through as expected and you are downloading the proper image.
I don't think you can buy a 2008 r2 license anymore so I also assume you purchased 2012 r2 licensing and are you using a 2008 r2 key? the 2012 r2 key will not work with downgraded OS you need to get the key that matches the os from the licensing portal.
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Error message when publishing from Captivate 4 to MS Word 2003
Is anyone else getting an error message when publishing from Captivate 4 to MS Word 2003? I tried all 4 types and still get the following:
"An error was encountered while publishing to Word. Verify the following and try again. Word is installed on your system. Word is not busy."
Word is installed on my system and was not in use, so I am not sure why the error. Any thoughts?
Thanks in advance!Hi there
I use Captivate 4 and it publishes to Word 2003 without issues.
Perhaps it has to do with the way your Word 2003 has been installed? Either that or it's a "rights" issue to be addressed by your IT propellerheads?
Cheers... Rick
Click here for Adobe Authorized Captivate and RoboHelp HTML Training
Click here for the SorcerStone Blog
Click here for RoboHelp and Captivate eBooks -
When i try to open the master collection i get a error message saying invalid checksum
when i try to open the master collection i get a error message saying invalid checksum
I'm trying to install Adobe Photoshop Elements 10 (English North Americas) and have the same problem.
#1 the default location is in some Local / User folder and I too made it the Application folder. Now Adobe Download Manage will only download to Applications folder. The first time the installer failed I logged out, but the installer .dmb was erased. Second download I copied to the Desktop, and deledted the orgional in the Applications folder. BOTH .dmg had checksum errors. BOTH failed on install. Restart of systm changes nothing
I'm on Cable and am able to download 20G files without issue. (I work with 1080i/p movies all the time). MacOS 10.7.4 MacBook Pro 2.2 i7, 4GB, 200GB free space
As someone who has used Adobe products since before Photoshop v.1 was released, this would be far from the first bad Adobe installer!
1st .dmg Install:
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 15 error(s), 1 warning(s)
----------- Payload: {60CB5C6D-5B99-45D3-BAB5-E7728182101E} Adobe Photoshop Elements 10 10.0.0.0 -----------
ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirjTYCq3pT/Assets2/Fonts/KozMinPr6N-Bold.otf" to "/Library/Fonts/KozMinPr6N-Bold.otf" Error 0(Seq 1538)
ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 1538)
ERROR: DF023: Unable to delete file "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents/Info.plist". Error 0(Seq 2)
ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop Elements 10/Adobe Photoshop Elements 10"(Seq 1)
ERROR: DW063: Error rolling back command ARKCopySymlinkCommand(Seq 1)
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Photoshop Elements 10: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Photoshop Elements 10_AdobePhotoshopElements10_en_US: Install failed
2nd dmg install:
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 19 error(s), 3 warning(s)
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
----------- Payload: {60CB5C6D-5B99-45D3-BAB5-E7728182101E} Adobe Photoshop Elements 10 10.0.0.0 -----------
ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirVCMTpQmH/Assets2/Fonts/KozMinPr6N-Bold.otf" to "/Library/Fonts/KozMinPr6N-Bold.otf" Error 0(Seq 1538)
ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 1538)
ERROR: DF024: Unable to restore file at "/Library/Fonts/KozMinPr6N-Bold.otf" from backup at "/private/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/Cleanup At Startup/.temptAHgfS" Error 0(Seq 1538)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 1538)
ERROR: DF023: Unable to delete file "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents/Info.plist". Error 0(Seq 2)
ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop Elements 10/Adobe Photoshop Elements 10"(Seq 1)
ERROR: DW063: Error rolling back command ARKCopySymlinkCommand(Seq 1)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10"(Seq 1)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1)
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Photoshop Elements 10: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Photoshop Elements 10_AdobePhotoshopElements10_en_US: Install failed -
I am trying to change my Apple ID. Try to do this I keep getting an error message saying ‘This email address is designated as your rescue email address and cannot be used as your Apple ID or Primary email address. Please choose another.’ The email address that I want to use did use to be my recovery email but I have changed it, so that address is no lonegr associated with my account. I do not understand why I cannot use it as my Apple ID now. Can anyone help?
Contact iTunes customer support for assistance.
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