Mailmerge functionality

Hi,
    THE MAILMERGE FUNCTIONALITY IS NOT WORKING FOR THE LEAN CAMPAIGN MANAGEMENT SCENARIO: A new Marketing Plan for all marketing activities of the current year and the related Marketing Plan Elements on a quarterly basis are created using transaction code 'CRM_MKTPL'
- A new Trade Show Campaign has to be created for a single trade show event within the overall marketing plan.- An initial target group (Trade Show Prospects) is created by using
the selection criteria postal code, country and marketing attributes (customers attending last year's trade fair) using
transaction 'CRMD_MKTSEG'
- The campaign can be executed for the selected target group via different channels:
1. Open Channel: an address file is generated for the business partners of the target group that can be used as input for a mail-merge letter.A target group is assigned to the campaign. The execution via Open Channel creates an address file in CSV format for all business partners of the target group. This address file can be used an input for a mail-merge letter.It is here that the mail merge functionality does not work.Please advice.

Hi,
    THE MAILMERGE FUNCTIONALITY IS NOT WORKING FOR THE LEAN CAMPAIGN MANAGEMENT SCENARIO: A new Marketing Plan for all marketing activities of the current year and the related Marketing Plan Elements on a quarterly basis are created using transaction code 'CRM_MKTPL'
- A new Trade Show Campaign has to be created for a single trade show event within the overall marketing plan.- An initial target group (Trade Show Prospects) is created by using
the selection criteria postal code, country and marketing attributes (customers attending last year's trade fair) using
transaction 'CRMD_MKTSEG'
- The campaign can be executed for the selected target group via different channels:
1. Open Channel: an address file is generated for the business partners of the target group that can be used as input for a mail-merge letter.A target group is assigned to the campaign. The execution via Open Channel creates an address file in CSV format for all business partners of the target group. This address file can be used an input for a mail-merge letter.It is here that the mail merge functionality does not work.Please advice.

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