Manual DPMAgentInstaller failed

Question

When trying to install a DPM2010 agent on a Windows 2008 Standard SP2 (which is a DC) from the DPM Console, I receive the error:
"Error 313: The agent operation failed because an error occurred while running the installation program on SERVER
Error details: Fatal error during installation (0x80070643)
Recommended action: Review the log files on SERVER: [windir]\temp\msdpm*.log and take appropriate action. Retry the operation, and if the error persists, restart the computer and then retry the operation again."
I have tried turning off the firewall on the Windows 2008 server and manually installing the agent by mapping
\\DPMSERVER\c$ locally to z:\   and running the  DPMAgentInstaller_x64.exe [SERVER]    command from the mapped drive.  The MSI appears to start installing but fails with the error:
"DPMAgentInstaller failed with errorcode =0x80070643, error says: Fatal error during installation
Check log files in [WINDIR]Temp\MSDPM*.LOG"
I check the log and near the end I see this:
MSI (s) (5C:C0) [10:11:59:489]: Note: 1: 1708
MSI (s) (5C:C0) [10:11:59:489]: Note: 1: 2205 2:  3: Error
MSI (s) (5C:C0) [10:11:59:489]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (5C:C0) [10:11:59:489]: Note: 1: 2205 2:  3: Error
MSI (s) (5C:C0) [10:11:59:489]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (5C:C0) [10:11:59:489]: Product: Microsoft System Center DPM Protection Agent -- Installation failed.
MSI (s) (5C:C0) [10:11:59:489]: Windows Installer installed the product. Product Name: Microsoft System Center DPM Protection Agent. Product Version: 3.0.7696.0. Product Language: 1033. Installation success or error status: 1603.
ANY help would be greatly appreciated!!

Answer 1

Hey,
I assume that your DC is x64 and that you used the command DPMAgentInstaller_x64.exe DPMServer as that is the name of your DPMServer
Could you try the following.  It is orginal for RODCs but it works for DC's as well
1. Create and populate the following security groups on Primary domain
controller: (Where $PSNAME is the name of RODC on which you are planning to
install agent)
a. Create DPMRADCOMTRUSTEDMACHINES$PSNAME  and add DPM server as a
member
b. Create DPMRADMTRUSTEDMACHINES$PSNAME and add DPM server as a member
c. Add DPM server as a member of Builtin\Distributed com users group
2. Ensure that above changes are replicated on to RODC
3. Install agent on RODC
4. Grant launch and activate permissions for DPM server on DPM RA service by
doing the following:
a. Run "dcomcnfg"
b. Expand Component Services ->  Expand Computers -> Expand My
Computer -> Expand DCOM Config
c. Right click DPM RA Service and select Properties
d. Under 'General', "Authentication Level - Default"
e. Under 'Location', only "Run application on this computer" should be
checked
f. Under Security, verify that the "Launch and Activation Permissions"
(select > "Edit") include the machine account for the DPM Server and Allow
j. Click OK
5. Copy setagentcfg.exe, traceprovider.dll and LKRhDPM.dll from "c:\Program
Files\Microsoft DPM\DPM\setup" on DPM server and place them in "c:\Program
Files\Microsoft DPM\DPM\setup" on RODC.
6. Run "setagentcfg.exe a DPMRA domain\DPMserver"  on RODC using an elevated
command prompt. (Run setagentcfg.exe from the location above i.e c:\Program
Files\Microsoft DPM\DPM\setup)
7. If  a firewall is enabled on RODC run the following commands:
a. netsh advfirewall firewall set rule group="@FirewallAPI.dll,-29502"
new enable=yes
b. netsh advfirewall firewall set rule group="@FirewallAPI.dll,-34251"
new enable=yes
c. netsh advfirewall firewall add rule name=dpmra dir=in
program="%PROGRAMFILES%\Microsoft Data Protection Manager\DPM\bin\DPMRA.exe"
profile=Any action=allow
d. netsh advfirewall firewall add rule name=DPMRA_DCOM_135 dir=in
action=allow protocol=TCP localport=135 profile=Any
8. Attach agent on DPM server, now you are ready to protect the RODC.
Source:
http://www.eggheadcafe.com/software/aspnet/35762891/dpm-2010-rc-agent-install.aspx
Cheers,
Mike
Visit System Center User Group Belgium @ http://scug.be and http://scug.be/blogs/scdpm