Massive glitch
Hi
I have a 9300 Curve and I have a list of issues which i am having with to deal with.
I've had my phone since late last year and now recently noticed that i have not been receiving any emails and can not chat to some bbm contacts. I saw the problem and addressed it with a software upgrade (but not before I did a back up) which I thought would fix everything then when i tried to do a "restore from back-up" from BB Protect nothing went back to the way it was before doing the software upgrade. All I got was my contact and info I have stored on my memopad. Things have now become worst and I need this smartphone for the work I do and can not afford to just go out and get a new one. I have deleted my email account and reloaded it and i keep getting this message "An error has occured. Please try again later"
I dont get emails, cant chat to majority bbm contacts (only two) and due email being jammed I cant access my bb app world or my twitter or my fb or anything. I am getting really frustrated with this because i need it for the work I do.
Please can someone assist me a.s.a.p.
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books (pre-BB10 devices only)
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages
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Awful shopping experience and potential massive system flaw on Preorder Consoles
Hello, I wanted to take the time to write a lengthy post as it seems BB Corporate is active here and tends to take the feedback given here seriously to document my terrible shopping experience recently at BB store #293 in Rockville, MD.
To give some background about myself, I am an ITPro that has very fond memories of buying some of my favorite tech toys through the years from BB when I first started getting paychecks in High School and I'm now in my mid-30s with considerably more spending power. Even with the rise of online competitors like Amazon and Newegg, I still had a soft spot for BB and their big box presentation while local competitors like CompUSA and CC fell by the wayside. I was happy to see BB make a comeback in recent years and their RewardsZone (MyBB) rewards system has been a mostly trouble-free experience since its inception.
Over the last few years, I tended to make a lot of my big ticket purchases at BB due to the flexibility of their no interest financing, or the option to get 5-10% rewards on purchases paid in full, enough to qualify me for various levels of Elite membership ($2500-3000 spent per year). I was on track again for similar spending this year with the purchase of a Surface Pro 3 for my girlfriend, which I paid in full to receive the 10% in rewards for ~$90 in Reward Certs.
We decided to check out the new consoles as well, and she favored the white edition PS4 so we went ahead and pre-ordered the white PS4 Destiny bundle on Aug. 29 2014 on a whim. I took the option to pay it in full to get the benefit of the 10% rewards and was assured by the sales rep Jesse that the 10% rewards wouldn't be a problem when I picked the console up after the promotion ended, because I had already paid in full.
So we came back on Destiny launch day, 9/9 and it was perfect, great in-store experience that you simply cannot get buying online. Walked in, Jesse was there again and had the console under the counter and even the local Sony rep was there, talking up the game and console. Best part was they started throwing SWAG on us, PS4 lanyard, Destiny Bundle T-shirt and apparently there was even a free Gamers Club Unlocked membership I didn't even know about (I do a lot of research on my buys but again, this was bought on a whim) that was active, so I really felt great about my purchase with a fantastic in-store experience. We went ahead and picked up Last of Us Remastered too, since we loved it on PS3 and we got 20% off with our new Gamers Club membership!
But that's when things started to go downhill. Apparently there was a new employee working that day that Jesse was training, I am not sure if that was where things were missed, or what, but Jesse has provided me great service in the past so I don't really fault him here. We also wanted to apply the $95 in certs to the transaction that would have totaled around $463, so with the original prepaid amount of $450 minus the $95 in certs, we should have been owed ~$80 back to the card.. Instead, I was asked for my BB Credit Card again and it was swiped thinking that was to get the ~$80 back on the card, but apparently it charged the card again for the balance of $463 minus $95 in certs. I thought the transaction was a bit off, but figured they would just reverse the original $450 prepaid amount to charge the new transaction.
Fast forward a month, on 10/11, I checked my BB Credit Card statement to pay off the PS4 and was shocked to see an interest charge. In 3-4 years of having this card, I have never been charged interest once. It was a non-trivial amount of $13 and I traced it back to the 8/29 pre-order for $450 that I thought was reversed in-store. I was then even more shocked to see the 2nd $364 transaction on the card, so I had essentially PAID FOR TWO Playstation 4 consoles!
So I immediately gathered up all my documentation (CC statements, RZ print outs, pre-order and in-store pick up receipts) and headed back to Best Buy. It was a Saturday so things were busy, but the initial CS reps were responsive and tried to help with the situation. The problem is, no one knew how to fix it. Apparently, there is/was a *MASSIVE* glitch in BestBuy's point of sale system where you cannot apply both a preorder AND a RW Cert to a single transaction. The system applies/attaches the preorder to the transaction but does not reduce the balance by that amount, because it is overwritten by the Reward Zone cert transaction. It took at least 1 hour for 2 knowledgeable and extremely helpful tech managers (Alan and a woman I believe named Sheila) who almost immediately identified and acknowledged they had seen this problem before. They also said the sales reps should have known this.
The problem was they kept insisting they could not simply return/void out the in-store 9/9 transaction of ~$363 because it was over 1 month and closed. They also said they could not simply refund the $450 prepaid amount because the system was showing it was already applied to the in-store pickup transaction, even though the receipts, my CC statement all clearly show the in-store transaction was NOT reduced by the $450 prepaid amount.
Now here's where things get ugly, one manager, Nucleo, was called over and simply did not have any intent to help. One of the employees I would prefer not to name said they believed he just didn't know how to fix the problem and they would prefer to just go to their General Manager, Dave. Dave was busy on Saturday, I am sure, so it took him some time to come over, but he genuinely seemed interested in fixing the problem. Together with Sheila, they came up with the solution of voiding out the in-store transaction manually, and then scanning a return for a $15 accessory item to make me whole on the interest I was charged. They also said the prorated portion of the Reward Zone Certs of ~$87 would be refunded to my BB account within a few days.
I thought that would be the end of it....until I checked my BB account a few days later and was shocked to see I had a NEGATIVE balance in RZ points. Voiding the in-store transaction of $363 without refunding the $87 in RZ certs left me in a negative balance! Again, I made my way to the Rockville BB store with all documentation in hand and this time, I packed up the PS4, which I had seldom-used at this point because I simply did not feel the transaction was completed. I fully intended to just return the system and either wash my hands of this transaction, or return it and try to complete the transaction from scratch.
This time, unfortunately, the GM Dave was not on duty, it was only Nucleo. Sad to say, he actually provided better customer service when he tried to ignore the problem. This time, he tried to indicate it was MY FAULT that I allowed myself to be charged twice, asking "what I want to know is, if you paid for it why did you let us charge your card again?". I replied that it was a FLAW IN BB's SYSTEM and that I assumed HIS employees knew what they were doing because I simply do NOT PREORDER consoles on a weekly, monthly or even yearly cycle. At this point, both of our voices and tempers were escalated, it was one of my most unpleasant in-store experiences especially knowing I was being wronged and this person Nucleo had no intention of trying to fix the problem caused by BB's system. In all of this transaction, this dealing with Nucleo is the only reason I am writing this post now, I feel everyone else did their best to try and fix the problem, but this guy is just in the wrong business because his customer service skills are awful. Ultimately the visit ended with no resolution, the employees that had been helpful throughout (Alan, Amber, and one other tall younger man) insisted the certs of $87 would get credited back in a few days and the credits for the original $450 prepaid would also come but may take longer after they spoke with MyBB reps on the phone.
So I waited patiently for another 2-3 weeks and the points from both the prorated $87 rewards (original $95) and the estimated 2250 points ($45) from the 10% $450 prepaid amount had still not yet arrived. When they didn't, I took a different tack and contacted MyBB Elite. The rep was responsive and understanding, and it took a good 10 minutes for her to get her bearings while I explained the situation. I also provided all of my documentation and she was able to verify and document it in her notes. She immediately re-issued or pushed through the $87 in Reward Zone certs from the refunded in-store transaction while I was on the phone, and said the remainder $450 was also in process and should come through in 5-8 business days.
I had to call 2 more times, both times the reps insisted the $450 prepaid was still in process and approved, but it was most likely the same glitch that prevented the prepaid from being applied properly, it simply could not get points attached to it because it was counted as part of another transaction. The 3rd time I spoke with a supervisor/escalation rep and they said the transaction would be funded.
Finally, I called up again a few weeks ago and was at my wit's end because I still did not see a resolution. Somehow, this rep was able to push the amount through which was $45. It was unattached to the original transaction as just Customer Satisfaction. Throughout this experience, I do feel everyone was interested in trying to get this resolved for me except for Nucleo, who really tried to make me feel like this entire ordeal was MY FAULT. The BB rep on the phone apologized and said she hoped this had not impacted my willingness to shop at BB in the future, but I answered frankly, that it has impacted my willingness negatively, as there was numerous deals on various tech toys and gifts in the last few months that I simply did not feel good about making at BB due to this experience.
I wanted to post this so that you can use this feedback as it shows how quickly someone's opinion and preferences can change on a single bad shopping experience. And while I am not one who is going to take a faux-stand and say I will never shop at BB again, I will certainly look at more alternatives rather than going to BB for certain buying habits in the future. Oh, and someone should speak with Nucleo, he is absolutely in the wrong line of business.
Thanks for reading! I will be happy to provide any documentation or member # via PM for your verification if you are interested. Some of the dollar amounts are rough/estimated as this transaction is now so old it no longer appears on my recent 3 month history.
Regards,
JerryDear Jerry,
Thank you for coming to us on the forums and sharing your recent tribulations around this purchase. I can fully empathize with your disappointment in the treatment you spoke of in your post as I have experienced this with other retailers in the past as well. Any frustration this lengthy experience may have caused you is completely understandable. For something that seems like it should be so simple from a customer standpoint like correcting rewards points, can sometimes not be so cut and dry on the other side of things.
I had the pleasure of being a manager in our stores for a couple years before I came to work at the corporate level. There were interactions that challenged my knowledge level and my patience in that time, but I was always working to educate the customer and leave them feeling heard and appreciated. This should be the goal of all of our managers to express through their words and actions with our customers. My apologies if you didn’t witness this in your exchanges with Nucleo. I can fully empathize with your disappointment with the treatment you spoke of in your post as I have experienced this with other retailers in the past as well. Using your email address you supplied here on the forums, I was able to verify your interactions with our phone support and that your points issue appears to have been corrected. This process should not have taken as much effort and follow up on your part as it did.
The information regarding the preorder points issue you described has been documented here for review by the appropriate business teams. Your feedback has also been passed along to the General Manager at the Rockville, MD (store 293) location to be used for coaching and training with his team. Please don’t hesitate to reach out to us with any other questions or concerns. I am genuinely sorry that this occurrence has damaged your inclination to come to Best Buy for your technology needs, and I hope you will continue to visit our stores in the future. Your loyalty is much appreciated.
Warmest regards,
JD|Social Media Specialist | Best Buy® Corporate
Private Message -
Timeline visual rendering glitches
As I add merged clips to a sequence and scrub around in the sequence, I get massive glitching.
The video track files move separately from the audio track, the audio track clips create visual echoes all down the timeline, and clips move or don't move. Zooming fixes some of the issue, but then the problems recur. Moving clips also cause them to disappear, reappear, or duplicate. At one point, the play head replicated itself over and over.
Is anyone else having these issues? It is making it really difficult to edit. I don't want to take the project back to CS5.5 and wait for this to get fixed, but I might have to....
Setup:
Windows 7 Ultimate SP1
24 GB RAM
Quadro 4000
Production Premium CS6 EnglishOkay. This is just wholly unuseable. If I move clips, they appear to disappear or duplicate. I think they are actually in the right place, but I cannot see them. Audio tracks and visual tracks don't track together. At this point, CS6 is useless for me.
I have tried rebooting, but not reinstalling. I'm not sure how the latter would help. And there is no way to downsave to CS5.5, so I just wasted a huge amount of time.
FYI:
CS6 just updated this morning
Footage is AVCHD .mts format -
MacBook Pro 15" Late 2011 Problems with iMac 27" Late 2009 TDM
Hi,
I just got problems with my iMac 27" Late 2009 (Mini-DisplayPort) and my MacBook Pro 15" Late 2011 (Thunderbolt).
When I try to use my iMac as external monitor for my MacBook, there are massive glitches and graphical bugs on my second screen.
I bought a MDP-to-MDP wire from Belkin which works perfect on other computers.
I tried these things:
- Disconnected MagSafe from MacBook + unplugged all USB devices + switched graphics to discrete.
- Shut down all computers ... then booted MBP, iMac and triggered CMD+F2
- SMC, PRAM reset on both devices
The cable works, because:
17" MacBook Pro Late 2011 works perfectly on my iMac screen with my Belkin wire!
I connected my MacBook Pro 15" to a 27" Cinema Display and it works flawless.
After that I plugged it out and tested it again with my iMac screen -> suddenly it works.
Retriggering CMD+F2 or replugging breaks it again with massive bugs.
The MacBook Pro 17" is on 10.7.2, 15" is on 10.7.3, but I also tried to trigger dual screen in 10.7.0 setup with the same issue.
Maybe its a problem with the internal 6750M of my MacBook Pro 15"?
The 6770M of the 17" is working well.
Sample Video:
http://www.youtube.com/watch?v=W_pgc52syes
All updates/firmware updates of iMac and MacBook Pro are installed.
Any solutions?
Greets,
KaiSince this is a user to user forum with no employees participation, your plea is a good a screaming into the wilderness. I suggest that you post your thoughts here:
https://www.apple.com/feedback/ -
Cover flow is completely bugged out and won't display correctly
Awhile back, one of my displays which held a maximized iTunes window was accidentally unplugged, which somehow caused the iTunes window to shrink beyond its allowed limits. Ever since, I've had this problem when I try to use cover flow on the Music or iTunes DJ sections (many playlists were affected too, but I just recreated them to fix it):
Exhibit A, maximized iTunes DJ with list view, everything works normally:
http://uptohere.net/public/itunes-cover-flow-glitch.png
Exhibit B, same window with cover flow, note the massive glitch:
http://uptohere.net/public/itunes-cover-flow-glitch2.png
Exhibit C, list view shrunk to the smallest size allowed, works fine:
http://uptohere.net/public/itunes-cover-flow-glitch3.png
Exhibit D, cover flow shrunk to the smallest size allowed, still glitched:
http://uptohere.net/public/itunes-cover-flow-glitch4.png
The mouse can't interact with the glitched cover flow, which is to say I'm unable to click on it or try to resize it because the mouse clicks whatever is hidden behind it instead.
This problem has followed me across installations, even moving from XP to Win7 x64, and from iTunes 8 to iTunes 9.
When migrating my installation, I copied these files from \Documents and Settings\[my username]\My Documents\My Music\iTunes\:
- iTunes Library Extras.itdb
- iTunes Library Genius.itdb
- iTunes Library.itl
- iTunes Music Library.xml
- \Album Artwork
- \iPod Games
Other than that, the installation was brand new.
How the heck can I fix this glitch without having to completely recreate my library?Is there any way to view and edit iTunes Library.itl?
Nope.
Having created an empty library it will also have nuked the *iTunes Library.xml* file (unless you backed this up too). Close iTunes and rename the new .itl as *iTunes Library (Empty).itl*. Now copy your original itl file (so you'll have a backup later) and call the copy *iTunes Library.itl*. Start iTunes and let it rebuild the XML so that it contains your entire library. Put your iTunes folder in details mode and check the last modified date for the .xml file over a few minutes until it stops being updated. Close iTunes and let it complete the saving of files. Now rename *iTunes Library.itl* as *iTunes Library (Old).itl*, rename *iTunes Library.xml* as *iTunes Library (Old).xml*, then rename *iTunes Library (Empty).itl* as *iTunes Library.itl*. Start iTunes and use *Library > Import Playlist* to import *iTunes Library (Old).xml*. This should bring back your library with any meta-data that is exported to the XML. Whether this includes all the details such as ratings, playcounts, date added or modified that you might want or need is another matter - you have to try it to find out. If you're not happy just restore the old .itl file.
Good luck,
tt2 -
OSX crashing while watching video/listening to some audio - confused!
Hi all,
I'm on 10.5.7, on a 2nd gen macbook. I'm getting weird crashes when I'm watching video, such as youtube, but also I get massive glitching with the netflix video player using the silverlight plugin. I've disabled plugins, fixed permissions, reset the PMU, and worked to clean up the machine in any way possible. The audio glitches out, the video holds up and clicks/pops, and then it'll randomly grey-screen and die. This happens in firefox 3.11, but also in Safari 4. I've also seen this happen when listening to Pandora radio. I can't figure out if it's a flash thing, or an audio card thing. I'm using the built-in audio, no special settings or anything. Below is a crash log that happened most recently. I would love any input possible. Thanks.
Interval Since Last Panic Report: 297535 sec
Panics Since Last Report: 1
Anonymous UUID: D29FC279-925D-4111-B26D-265A37F8FCAB
Mon Jul 6 03:17:43 2009
panic(cpu 0 caller 0x00194B15): "pmapflushtlbs() timeout: " "cpu(s) failing to respond to interrupts, pmap=0x472932c cpustorespond=0x2"@/SourceCache/xnu/xnu-1228.12.14/osfmk/i386/pmap.c:4582
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x2e69fbe8 : 0x12b4c6 (0x45ec20 0x2e69fc1c 0x13355c 0x0)
0x2e69fc38 : 0x194b15 (0x465018 0x472932c 0x2 0x195234)
0x2e69fca8 : 0x197eb4 (0x472932c 0x21977000 0x0 0xffffffff)
0x2e69fd88 : 0x16087d (0x472932c 0x21977000 0x0 0x4e222)
0x2e69fde8 : 0x163170 (0x29368d4 0x472932c 0x21977000 0x0)
0x2e69ff58 : 0x1ab39c (0x4bd026c 0x21977000 0x0 0x3)
0x2e69ffc8 : 0x1a15fd (0x4644d00 0x0 0x10 0x0)
No mapping exists for frame pointer
Backtrace terminated-invalid frame pointer 0xb0431b78
BSD process name corresponding to current thread: firefox-bin
Mac OS version:
9J61
Kernel version:
Darwin Kernel Version 9.7.0: Tue Mar 31 22:52:17 PDT 2009; root:xnu-1228.12.14~1/RELEASE_I386
System model name: MacBook2,1 (Mac-F4208CA9)
System uptime in nanoseconds: 18751558010552
unloaded kexts:
com.apple.driver.iTunesPhoneDriver 1.0 - last unloaded 3175542837504
loaded kexts:
com.paceap.kext.pacesupport.leopard 5.6
com.kensington.mouseworks.driver.VirtualMouse 3.0
com.kensington.mouseworks.iokit.KensingtonMouseDriver 3.0
com.AmbrosiaSW.AudioSupport 2.0.0
com.apple.driver.iTunesPhoneDriver 1.0 - last loaded 3115509672605
com.apple.filesystems.ntfs 2.1
com.apple.iokit.IOUSBMassStorageClass 2.0.6
com.apple.filesystems.autofs 2.0.2
com.apple.iokit.IOBluetoothSerialManager 2.1.6f8
com.apple.DontSteal_Mac_OSX 6.0.3
com.apple.driver.AppleHDA 1.6.8a3
com.apple.driver.AppleUpstreamUserClient 2.7.5
com.apple.driver.AppleIntelGMA950 5.4.4
com.apple.driver.AudioIPCDriver 1.0.6
com.apple.driver.AppleIntelIntegratedFramebuffer 5.4.4
com.apple.driver.AirPort.Atheros 319.10.3
com.apple.driver.AppleHDAController 1.6.8a3
com.apple.driver.SMCMotionSensor 2.1.1d2
com.apple.driver.AppleIRController 110
com.apple.iokit.IOFireWireIP 1.7.7
com.apple.driver.ACPISMCPlatformPlugin 3.4.0d10
com.apple.driver.AppleLPC 1.2.12
com.apple.driver.AppleBacklight 1.6.0
com.apple.driver.CSRUSBBluetoothHCIController 2.1.6f8
com.apple.driver.AppleUSBMergeNub 3.4.3
com.apple.driver.AppleUSBTrackpad 1.7.4f1
com.apple.driver.AppleUSBTCKeyEventDriver 1.7.4f1
com.apple.driver.AppleUSBTCKeyboard 1.7.4f1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.0.9
com.apple.iokit.SCSITaskUserClient 2.0.9
com.apple.driver.XsanFilter 2.7.91
com.apple.iokit.IOATAPIProtocolTransport 1.5.2
com.apple.driver.AppleUSBHub 3.4.0
com.apple.iokit.IOUSBUserClient 3.3.1
com.apple.iokit.IOAHCIBlockStorage 1.2.1
com.apple.driver.AppleAHCIPort 1.6.0
com.apple.driver.AppleIntelPIIXATA 2.0.0
com.apple.driver.AppleUSBEHCI 3.4.3
com.apple.driver.AppleUSBUHCI 3.3.5
com.apple.driver.AppleFWOHCI 3.8.2
com.apple.iokit.AppleYukon2 3.1.12b14
com.apple.driver.AppleEFINVRAM 1.2.0
com.apple.driver.AppleSmartBatteryManager 158.10.0
com.apple.driver.AppleRTC 1.2.3
com.apple.driver.AppleHPET 1.4
com.apple.driver.AppleACPIPCI 1.2.4
com.apple.driver.AppleACPIButtons 1.2.4
com.apple.driver.AppleSMBIOS 1.4
com.apple.driver.AppleACPIEC 1.2.4
com.apple.driver.AppleAPIC 1.4
com.apple.security.seatbelt 107.12
com.apple.nke.applicationfirewall 1.6.77
com.apple.security.TMSafetyNet 3
com.apple.driver.AppleIntelCPUPowerManagement 76.0.0
com.apple.driver.DiskImages 199
com.apple.BootCache 30.4
com.apple.iokit.IOSerialFamily 9.4
com.apple.driver.DspFuncLib 1.6.8a3
com.apple.iokit.IO80211Family 216.1
com.apple.iokit.IOHDAFamily 1.6.8a3
com.apple.iokit.IOAudioFamily 1.6.9fc3
com.apple.kext.OSvKernDSPLib 1.1
com.apple.driver.IOPlatformPluginFamily 3.4.0d10
com.apple.iokit.IONDRVSupport 1.7.3
com.apple.iokit.IOGraphicsFamily 1.7.3
com.apple.driver.AppleSMC 2.2.1d2
com.apple.driver.AppleUSBBluetoothHCIController 2.1.6f8
com.apple.iokit.IOBluetoothFamily 2.1.6f8
com.apple.iokit.IOUSBHIDDriver 3.2.2
com.apple.driver.AppleUSBComposite 3.2.0
com.apple.iokit.IOSCSIBlockCommandsDevice 2.0.9
com.apple.iokit.IOBDStorageFamily 1.5
com.apple.iokit.IODVDStorageFamily 1.5
com.apple.iokit.IOCDStorageFamily 1.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.0.9
com.apple.iokit.IOAHCIFamily 1.5.0
com.apple.iokit.IOATAFamily 2.0.1
com.apple.iokit.IOUSBFamily 3.4.3
com.apple.iokit.IOFireWireFamily 3.4.7
com.apple.iokit.IONetworkingFamily 1.6.1
com.apple.driver.AppleEFIRuntime 1.2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.iokit.IOStorageFamily 1.5.6
com.apple.iokit.IOHIDFamily 1.5.5
com.apple.driver.AppleACPIPlatform 1.2.4
com.apple.iokit.IOACPIFamily 1.2.0
com.apple.iokit.IOPCIFamily 2.6So, no one has thoughts on this, huh?
Been to the genius bar like, ten times, apparently all I can do is an erase and reinstall. Seems pretty stupid. I've found that the only way I don't see this issue is if I browse with Opera, which is just a horrible browser, IMHO; unfortunately, this machine crashes for no stupid reason thanks to this issue. If anyone else is having it, I'd love to know. Thanks. -
This is a sort of difficult issue to describe because I've never encountered anything like it in any editing program before.
I'm attempting to cut some interview footage, but it's impossible because the audio seems to be cutting in and out and doesn't match the video at all. It was shot on a Sony FS700, and I can watch the footage in VLC and it plays back and the sync is fine. When I try to import the footage into Premiere the wave form seems to only go for about half the length of the interview and seems to be cutting out chunks of the sound. The footage is nearly double the length of the audio, so the second half of the footage is just silence. It's not a frame rate issue, because the sync doesn't gradually drift. It's a drastic difference between the video and waveforms. I've tried importing through windows and through media browser and still no luck. I've also cleared the media cache and that made no difference. This is extremely frustrating because I the footage plays back fine outside of Premiere and I've been using my Sony FS700 with Premiere for the past few years with no issues like this. I just updated to 2014.1 and I'm guessing that's part of the problem unfortunately. Oddly enough, the same project contains footage from a GH4 and AF100 with no audio issues.
My specs are as follows:
Windows 8.1 (Up to Date as 11/1/14)
Adobe Premiere CC 2014.1 (Up to Date as of 11/1/14)
Intel i7-3820
Nvidia GTX 670 (344.48 Driver)
32GB RAM
I don't have a screen casting program, but I could record some footage of the issue if my description isn't cutting it.I was able to get the footage to play correctly, but only if I work with the footage directly off the SD card. The issue seems to arise when I import the footage that's been transferred to my hard drive.
-
Everytime I render a new project in iMovie and share it with iDVD to produce a video, there always seems to be glitches in the finished project. I have gone back and tried to recreate the slideshow, but have not had a whole lot of luck. I am wondering if I need to delete the iMovie and iDVD applications from the computer??? If I do that will it fix my problem or will I even be able to redownload the programs without having to pay for them again? I have spent more time and $$$ trying to get a viewable disc to burn and am ready to get rid of the computer altogether. Hopefully that will not have to happen, but this is a constant issue that I go through everytime I work on a project. Any suggestions???
Hi
Yes and No.
There are Bugs and ways to make better or Worse DVDs - see if this can help.
There are two "Bugs" (or at least one)
• In iDVD - do not go back to video editing program - if You got Chapters set in Your movie - if You try - then now back in iDVD it will ask You to up-date ==> all Chapters will point to Chapter one. Medicine - create a brand new iDVD Project.
• There MUST NOT BE any Chapter mark set in very beginning of the Movie - or in any transition or within 2 seconds from them.
DVD quality
1. iDVD 08, 09 & 11 has three levels of qualities. (version 7.0.1, 7,0.4 & 7.1.1) and iDVD 6 has the two last ones
• Professional Quality
(movies + menus up to 120 min.) - BEST (but not always for short movies e.g. up to 45 minutes in total)
• Best Performances
(movies + menus less than 60 min.) - High quality on final DVD (Can be best for short movies)
• High Quality (in iDVD08 or 09) / Best Quality (in iDVD6)
(movies + menus up to 120 min.) - slightly lower quality than above
Menu can take 15 minutes or even more - I use a very simple one with no audio or animation like ”Brushed Metal” in old Themes.
About double on DL DVDs.
2. Video from
• FCE/P - Export out as full quality QuickTime.mov (not self-containing, no conversion)
• iMovie x-6 - Don't use ”Share/Export to iDVD” = destructive even to movie project and especially so
when the movie includes photos and the Ken Burns effect NOT is used. Instead just drop or import the iMovie movie project icon (with a Star on it) into iDVD theme window.
• iMovie’08 or 09 or 11 are not meant to go to iDVD. Go via Media Browser ( AND AS MEDIUM - not HD etc as DVD then will suffer in quality ) or rather use iMovie HD 6 from start.
3. I use Roxio Toast™ to make an as slow burn as possibly e.g. x4 or x1 (in iDVD’08 or 09 this can also be set)
This can also be done with Apple’s Disk Utilities application when burning from a DiskImage.
4. There has to be about or more than 25Gb free space on internal (start-up) hard disk. iDVD can't
use an external one as scratch disk (if it is not start-up disc). For SD-Video - if HD-material is used I guess that 4 to 5 times more would do.
5. I use Verbatim ( also recommended by many - Taiyo Yuden DVDs - I can’t get hold of it to test )
6. I use DVD-R (no +R or +/-RW) - DVD-R play’s on more and older DVD-Players
7. Keep NTSC to NTSC - or - PAL to PAL when going from iMovie to iDVD
(I use JES_Deinterlacer to keep frame per sec. same from editing to the Video-DVD result.)
8. Don’t burn more than three DVDs at a time - but let the laser cool off for a while before next batch.
iDVD quality also depends on.
• DVD is a standard in it self. It is Standard Definition Quality = Same as on old CRT-TV sets and can not
deliver anything better that this.
HD-DVD was a short-lived standard and it was only a few Toshiba DVD-players that could playback.
These DVDs could be made in DVD-Studio Pro. But they don’t playback on any other standard DVD-Player.
Blu-Ray / BD can be coded onto DVDs but limited in time to - about 20-30 minutes and then need
_ Roxio Toast™ 10 Pro incl. BD-component
_ BD disks and burner if full length movies are to be stored
_ BD-Player or PlayStation3 - to be able to playback
The BD-encoded DVDs can be play-backed IF Mac also have Roxio DVD-player tool. Not on any standard Mac or DVD-player
Full BD-disks needs a BD-player (in Mac) as they need blue-laser to be read. No red-laser can do this.
• HOW much free space is there on Your internal (start-up) hard disk. Go for approx. 25Gb.
less than 5Gb and Your result will most probably not play.
• How it was recorded - Tripod vs Handheld Camera. A stable picture will give a much higher quality
• Audio is most often more critical than picture. Bad audio and with dropouts usually results in a non-viewed movie.
• Use of Video-editor. iMovie’08 or 09 or 11 are not the tools for DVD-production. They discard every second line resulting in a close to VHS-tape quality.
iMovie 1 to HD6 and FinalCut any version delivers same quality as Camera record in = 100% to iDVD
• What kind of movie project You drop into it. MPEG4 seems to be a bad choice.
other strange formats are .avi, .wmv, .flash etc. Convert to streamingDV first
Also audio formats matters. I use only .aiff or from miniDV tape Camera 16-bit
strange formats often problematic are .avi, .wmv, audio from iTunes, .mp3 etc
Convert to .aiff first and use this in movie project
• What kind of standard - NTSC movie and NTSC DVD or PAL to PAL - no mix.
(If You need to change to do a NTSC DVD from PAL material let JES_Deinterlacer_3.2.2 do the conversion)
(Dropping a PAL movie into a NTSC iDVD project
(US) NTSC DVDs most often are playable in EU
(EU) PAL DVDs most often needs to be converted to play in US
UNLESS. They are play-backed by a Mac - then You need not to care
• What kind of DVDs You are using. I use Verbatim DVD-R (this brand AND no +R or +/-RW)
• How You encode and burn it. Two settings prior iDVD’08 or 09
Pro Quality (only in iDVD 08 & 09)
Best / High Quality (not always - most often not)
Best / High Performances (most often my choice before Pro Quality)
1. go to iDVD pref. menu and select tab far right and set burn speed to x1 (less errors = plays better) - only in iDVD 08 & 09
(x4 by some and may be even better)
2. Project info. Select Professional Encoding - only in iDVD 08 & 09.
Region codes.
iDVD - only burn Region = 0 - meaning - DVDs are playable everywhere
DVD Studio pro can set Region codes.
1 = US
2 = EU
unclemano wrote
What it turned out to be was the "quality" settings in iDVD. The total clip time was NOT over 2 hours or 4.7GB, yet iDVD created massive visual artifacts on the "professional quality" setting.
I switched the settings to "high quality" which solved the problem. According iDVD help, "high quality" determines the best bit rate for the clips you have.
I have NEVER seen iDVD do this before, especially when I was under the 2 hour and 4.7GB limits.
For anyone else, there seem to be 2 places in iDVD to set quality settings, the first is under "preferences" and the second under "project info." They do NOT seem to be linked (i.e. if you change one, the other is NOT changed). take care, Mario
to get this to work I
• Secure a minimum of 25Gb free space on Start-Up (Mac OS) hard disk
• Use Verbatim DVD-R (absolutely no +/-RW)
• Set down burn speed to x4 - less burn errors = plays on more devices
• No other process running in background as - ScreenSaver, EnergySaver OR TIMEMACHINE etc
• and I'm very careful on what kind of video-codecs, audio file format and photo file formats I use
• and I consider the iDVD Bug - never go back to video-editor to change/up-date - if so Start a brand new iDVD project
• Chapters set as they should - NO one at very beginning and no one in any transition or within 2 sec from it
• Lay-out - Turn on TV-Safe area and keep everything buttons, titles etc WELL INSIDE not even touching it !
Try to break the process up into two stages
• Save as a DiskImage (calculating part)
• Burn from this .img file (burning stage)
To isolate where the problem starts.
Another thing is - Playing it onto a Blu-Ray Player. My PlayStation3 can play BD-disks but not all of my home made DVDs so to get this to work I
• Secure a minimum of 25Gb free space on Start-Up (Mac OS) hard disk
• Use Verbatim DVD-R (absolutely no +/-RW)
• Set down burn speed to x4 - less burn errors = plays on more devices
• No other process running in background as - ScreenSaver, EnergySaver OR TIMEMACHINE etc
• and I'm very careful on what kind of video-codecs, audio file format and photo file formats I use
• and I consider the iDVD Bug - never go back to video-editor to change/up-date - if so Start a brand new iDVD project
• Chapters set as they should - NO one at very beginning and no one in any transition or within 2 sec from it
• Lay-out - Turn on TV-Safe area and keep everything buttons, titles etc WELL INSIDE not even touching it !
TO GET IT TO WORK SLIGHTLY FASTER
• Minimum of 25Gb free space on Start-Up hard disk
• No other programs running in BackGround e.g. Energy-Saver
• Don’t let HD spin down or be turned off (in Energy-Save)
• Move hard disks that are not to be used to Trash - To be disconnected/turned off
• Goto Spotlight and set the rest of them under Integrity (not to be scanned)
• Set screen-saver to a folder without any photo - then make an active corner (up right for me) and set
pointer to this - turns on screen saver - to show that it has nothing to show
• No File Vault on - Important
• NO - TimeMachine - during iMovie/iDVD work either ! IMPORTANT
• Lot's of icons on DeaskTop/Finder also slows down the Mac noticeably
• Start a new User-Account and log into this and iMovie get's faster too - if a project is in a hurry
• And let Mac run on Mains - not just on battery
Yours Bengt W -
"show photo settings" and ken burns glitch? please help :(
hi, i'm having a problem,
my software is the latest version, so is quicktime, all my updates are up to date, i'm not using an external hardrive.
i was creating a music video composed of all still pictures and everything was going fine untill today.
the "show photo settings" display box has a glitch or something.
the slide bars for the ken burns effect have disappeared.
a checkmark on the imovie display is now visible and the apply and reverse buttons have disappeared.
i can no longer exit out the photo settings window the same way as before.
when pictures are added to the timeline they are much too long.
i'm unable to keep the ken burns affect box checked, it keeps unchecking itself and it wont allow me to change any photo settings on certain pictures and on the ones it will allow me to when i press "apply" or the checkmark it stalls and wont render the file (the red line doesn't fill and just stays there)
when changing the length or display time of the picture it will delete itself and replace it with the next picture in line.
can anyone help me? i've spent a massive amount of time on this video and would like to finish it. i dont know what the problem is. maybe i clicked something i shouldn't have?
thanks in advancei'm estimating around _1000 pictures_ ... they are all being stored on the desktop ...
WOW!
... how long does your poor Mac need for booting??
The >40y old Xerox metaphor of a Desktop/Folders/trashbin had the concept of simulating reallife.. would you store ~1000 pics on your desk while glueing them into an album (ever glued 1k pics into an album?) ...?
I assume, your System is 'cluttered'. totally cluttered.
try to clean up ... in Finder, clean your File 'System'... create folders (many folders...), use the pre-installed structure your Mac came with (how about storing pictures in... ehm, Pictures?), why not using iLife as intended (import into iM from iPhoto), why not using the integrated 'File Management' of iPhoto to create albums, to give your mass of pics some structure, finally consider to use approbiate apps (if you try to create a stopmotion-like movie, QTpro or Boinx' istopmotion are better tools) ...
keep in mind, a Mac needs at last 10-15GB free on internal drive to act normal.
export as much as you can to external drives (firewire connected, 'MacOsExtended' formatted), don't forget to give these harddrives structure too .. you know how to create Folders in Finder?
after all is set and done, your desktop is clean, everything is in its place, use Disk Utility to check&repair... finally, reboot your Mac, give it a chance to 'recreate' itself in better shape
... and there's still a high chance, that the fragile file management of the 20$ consumer app iMovie is still overwhelmed by >1000 stills in one single project... -
Major FCP Glitching Render Problem - Any Ideas?
Hey folks, I'm running into massive render glitches with FCP. Here's what happens:
In a scene with a lot of fast cutting, and dupe frames, it all plays fine in realtime. However, once I render the footage, or make a self contained QuickTime, these areas lock up and get exported as freeze frames. These freeze frames are of the last frame of the previous clip before the cut. They stay on through the length of the next clip, and when FCP reaches the cut after that, it then plays fine again. It's very bizarre. It's almost like FCP can't keep up with accessing the media, and just skips the clip. I don't know why it would do that though, because it all plays as smooth as butter in realtime preview.
The only correlation that I've found is that there are dupe frames present in the areas where this is happening.
I've tried relocating my render drive to another disk drive... Deleting FCP preferences... Deleting render files... Pulling my Kona card... Nothing seems to fix the issue.
There's also another issue, which might be related. Whenever I try to apply certain filters, I get the following message, where EFFECT NAME is the name of a good number of effects:
"The effect 'EFFECT NAME' failed to render. Your hardware cannot render at the requested size and depth."
OR
"The effect 'EFFECT NAME' cannot be rendered in a sequence of this size with the current graphics card."
So, are these issues because I have the stock ATI Radeon 2600?
Here's my rig:
Sequence / Codec:
Apple ProRes 422 (normal) 1920x1080 23.98 psf
Mac:
FCP 6.0.3
OS X 10.5.2
2 x 3.2 GHz Quad-Core
8 GB 800 MHz Ram
ATI Radeon HD 2600
Kona 3 card with 5.1 drivers (latest)
Media Storage / Render Drive:
8TB Raid 5 ESATA storage
HighPoint ESATA controller card
ATI Radeon HD 2600:
Name: ATY,Lamna
Type: display
Driver Installed: Yes
Bus: PCI
Slot: Slot-1
Vendor ID: 0x1002
Device ID: 0x9588
Subsystem Vendor ID: 0x106b
Subsystem ID: 0x00a6
Revision ID: 0x0000
Link Width: x16
Any help or insight here would be extremely helpful!
Thank you in advance,
BlakeTried that, no dice. The media is fine. It plays without a hitch when it doesn't need to be rendered, or if it's rendered with non problematic filters on it.
After fiddling with the freeze frame render glitch issue some more, it appears to be directly associated with "Basic Motion" changes.
I can stack tons of filters, and it doesn't happen. As soon as I move the shot around with "Basic Motion", it locks up the clip in the render, and creates a freeze frame.
Perhaps this is linked to the graphics card errors I am getting? -
Windows 7: Acrobat 8 crash and other glitches
I'm using Adobe Acrobat 8.1.6 Standard on Windows 7 rtm and there are some massive problems with Acrobat:
First problem I found is in combination with Office 2007 and Calibri font which is the standard title font of Word 2007. When I convert a Word document using this font into pdf by Adobe tools (printer,distiller,word toolbar) this font cannot be included/displayed into the PDF. The second glitch I found is about pagenumbers. Example: In Word pagenumbers are displayed: 1/10, 2/10, 3/10 and so on... In the PDF these pagenumbers appear as 1/1, 2/2, 3/3...
Finaly a crash using Internet Explorer 8 + Page preview... + Adobe PDF prrinter
After viewing a webpage in page preview and then printing to Adobe PDF printer-> crashNo versions of Acrobat have been certified for Win7 yet. My student got AA9 to work fine on Win7. We have not tried AA8. The errors you are having (other than the crash) are characteristic of a WORD that needs updating. Try that before you blame it on Acrobat. Acrobat creates what is sent to it and the kind of errors you are having are more characteristic of WORD created errors. The type of page number problem you are having is a WORD problem as I recall.
For the font, do you mean you have the Adobe PDF printer set to embed the font and it is not embedding? It is not clear what you mean other than it is not displaying. More information is needed. Be aware that OFFICE 2007 has been a problem on XP and VISTA machines also, where OFFICE 2003 works fine.
There seem to be several issues with OFFICE 2007, whether bugs or intentional hooks to mess up Acrobat it is not clear and probably impossible to prove one way or the other. I have even found that within OFFICE, there is a difference between DOCX and DOC that cause some wierd results. I refuse to use DOCX as a result. In one case I found that a vector graphic in DOCX appeared to be replacing fonts with line graphics. Not what I would normally want. -
Event Video Controls -weird glitch in LMS
I have two courses - one with three event videos and one with five event videos embedded. Everything works perfectly and is completely 508 accessible except for a random glitch that seems to affect the video controls. What happens is as follows:
The tester uses the tab/enter sequence to enter the video and play it.
The video ends and the tester chooses to play the video again without leaving the screen - at this point the play/pause button is still tabbable, but fails to respond to the enter key stroke.
I'm running Cp 6.01.240 and using the Halo_2 skin on my videos. Using any skin with separate play, pause and stop buttons had failed accessibility testing previously due to massive tabbing issues.
I'm thinking this is a server side issue that I need to address with the IT guardians of the LMS, rather than a Captivate fix, since this glitch doesn't happen on the same video or even in the same course. I've aready reloaded and resaved the videos and republished the courses (SCORM 1.2) without the bug simply reappearing in a different video each time. Any ideas?
JustenufAjaneal:
I had turned off seamless tabbing - and it really helped the overall peroprmance of the course, leaving only this weird little glitch.
For the edification of anyone who is looking at a similar issue with an event video skin:
We tracked down the exact set of steps that led to the non-responsive play button. If (and only if) you use the mouse to move the progress bar (we were doing that to speed up the testing process) then the tab/enter sequence on the play/pause button failed. Since we were testing accessibility controls that would not include mouse use, this became a moot point and we moved on.
As far as using the main project playbar - I'm doing a lot of branching and moving users to specifiic areas of the course, and I don't want them to be able to access slides that are not part of their path. Since the main project playbar accesses all slides in a linear flow, it defeats the purpose of a branched approach.
Justenuf -
Audio issues and glitches using either Logic Pro 9 and iTunes library from OS 10.9
Since the new update to OS 10.9 have been experiencing some unwanted glitches with beach ball pop ups when working in logic pro 9.1.8 and itunes 11.1.3.
Can anyone tell me if this a troublesome Maverick OS 10.9 bug that needs fixing or am I just having trouble with logic pro 9, audio interface Apogee, or internal hard drive issues???
Your reply would be gratefully appreciated.
Yours,
JonnichiHi Guys
Thanks for your help, i've managed to solve the problem by myself
Solution
1. Start Logic in 64bit mode - see here for more info
2. Open the crashing file
3. The file will crash but this time you'll see a message on the pop dialog saying "32 Bit audio unitbridge quit unexpectedly while using the Massive plugin"
4. Confirm the plugin name cousing problems in the error/crash report - look for this line; Plugin identifier:Massive.MusicDevice.componet - in this case, the Native Instrument Massive caoused the problem and had to bounce a short audio loop, I am lucky couse the AU wan on looping melodies. Try to reload the application in 32bit mode or use alternative.
5. Problem solved -
Music Start/Stop Times with iTunes Match causes iOS Music App to glitch
I set Start Time and Stop Time values for my music in iTunes to crop off non-music parts of tracks, but the Start/Stop Times cause the iOS Music app to glitch out when the track streams via iTunes Match. If a track has a Start Time set, the track will get stuck, and repeat the first fraction of a second of the track over and over, seemingly for the amount of the Start Time. And if the Stop Time is set, the NEXT track will glitch out. For example, if a track has a Start Time of 0:10, the track will glitch out for at least 10 seconds before the track actually starts playing. Sometimes the track never stops advances beyond 0:00.
I think the problem caused by the fact that iTunes Match is streaming the entire track so the Music app just freaks out for the duration of the Start/Stop Times.
Has anybody else experienced this? Is there a workaround?
For now, I've just been searching my 22,000 song library for tracks with Start/Stop Times and exporting new hard-cropped files, but this is tedious, takes up hard drive space, and degrades the audio with lossy-to-lossy double-compression.I'm having the exact same problem and from my research I believe that the old process of being able to turn ITM off, sync your music to your iPad, and then turn ITM back on no longer work. You are correct that going through this process wipes out your music. It's only on IOS 6.0 on my Gen 3 ipad because on my gen 1 iPad, I can't upgrade to IOS 6.0 and the old process still works fine under IOS 5.0.
In order to get around this I created a massive playlist (a superset of all my other playists) that I downloaded by using the download button in order to get local copies of my music on my ipad 3.0.
It seems to be working for now but I can't force my ipad to keep all that music local anymore. If I download other music or movies in the future (and become low on space) Apple makes the decision about what to remove from my local copy in order to fit the new content on the device. -
Changing header and footer in massive projects
Hi all,
I am working with RH8 but i have to work on the project which is created in RH5.0.2.It contain total of 249 project and one project in which all the projects are merged.Worst part is that in the project, master page is only used in the parent project.
My problem is:
I have to update headers and footers,do i need to update in all the 249 projects separately and then merge in the final (parent) project or there is any other way out?
If i make changes in any of the project,do i need to remerge it again? what should i care about while doing this?
Do we need to regenerate the all chm files again or the only file in which we do changes?
Can anyone suggest a checklist to manage massive project in RH8.
I tried to import master page from parent project to child project but content get duplicated.
Thanks and Regards,
RahulHi there
If your CHM is failing a compile you will want to examine the output report to see what message is being posted. It may provide a clue. Assuming that fails for some reason, follow the steps below.
Perhaps the Single Source Layout is corrupt. To rule that out, create a new Single Source Layout and try again. If that fails...
Odds are it's a single topic somewhere. The trick then becomes how to easily find the topic. So copy your project and delete half the topics. Compile. Does it work now? If so, the suspect topic is among the remaining half. Rinse and repeat as needed until you determine where the issue is.
Cheers... Rick
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