Massive Negative Point Balance and Reward Certificates That I Don't Want
I made a purchase near black friday and then returned it January (it was defective). In the meantime I was issued $15 in certificates. After the return I now have a massive negative point balance (-363). I don't like having such a negative points balance and I don't need purchase anything in the time-frame before the certificates expire. I would therefore like to return (or invalidate) the certificates and have those points added back to my account. Also if I remember correctly I only returned a $200 tablet, so I don't understand how I got to -363 points.
Thank you
Solved!
Go to Solution.
Greetings jl2015, and welcome to the Best Buy forum,
I would not want to have a negative point balance either, as it could potentially cause issues with any points that are awarded for purchases you make in the future. I looked over your My Best Buy™ account using the email address you registered with the forum and can see exactly why your point balance went negative. Let me see what I can do to help.
As you mentioned, you recently returned an item that had been purchased back on Black Friday. That return would have resulted in any points you were awarded for the original purchase to be deducted from your account, and since the pre-tax total was about $200 and you used a Best Buy credit card, almost 500 points were deducted from your account. You did not have sufficient points in your account when the return was processed because they had been converted into two certificates.
In most cases, active certificates in a member's account will be voided and the point values added to their balance in-order to help when there is a negative balance. The two certificates that you have in your account could help bring you out of the negative. I will be sending you a private message so that I can go over your My Best Buy™ account with you in additional detail. To check your private messages, you will want to login to the forum and click on the envelope at the top of the page.
Thank you for posting and for being a My Best Buy™ member!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message
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