Master Templates NOT Working

I just upgraded to FCP 7 and Snow Leopard. In FCP 7 I went under Effects file and down to Master Templates to load a pre made lower third. Graphic doesn't load. All that comes up in my Viewer Window is a white screen. Can anyone help me or tell me what might be the problem?
Thank you, Kevin

This has been reported before. Try doing a complete uninstall and reinstall from the discs.

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