Material/Serial Nbr is "Stuck" in a storage location and can not be moved

Question

We have a situation created by my customers which has lead to a situation I have never seen before.  A material/serial nbr. that is in our Returns location that can not be transfered, issued, removed, or anything via ANY MIGO movement type combination.
This is what happend:
- Customer return processed.  Material ABC, Batch XYZ with Serial Nbr. 123 brought into our "RT" StoreLoc.
- Clerk processed MIGO to do a Stock Transfer of this material to another StoreLoc. (PS).  He entered in the material ABC, batch XYZ, and a bad serial number 1233.  He used a 453 Movement type.
- After realizing his mistake, he processed MIGO again and processed a GI Xfer posting with a 972 movement type to get rid of the bad material/serial nbr. he had just moved to the PS StoreLoc.
- Then he tried to redo the Stock Transfer using a 453 Movement type for the material ABC, batch XYZ, and the good serial nbr. 123, but, he gets a "Deficit of BA Ret.blocked prev. 1.000 EA " error message.
- At this point, he contacts me to ask what can be done.
No matter what we try to do, we can not access this part/serial nbr. combo to move it or issue it or whatever.  It is like a ghost now.  You can see the serial number via IQ03, but you can not do anything with this part/serial nbr.
Help!  Do I need to write an ABAP to physically delete this material/serial nbr from its batch?

Answer 1

Hi,
First of all, I would assume you used customized movement type 972 to 'get rid of' your material ID with wrong serial number 1233 at PS storage location.  If this is the case, then this posting did not return the stock quantity from PS to your RT storage location and that why when you tried to make another posting (with correct serial number 123), an error message was popped up as you simply do not have available stock.  The solution in this case are -
1)   Cancel the posting that you made previously with movement type 972.  This cancellation will help return your stock (though with wrong serial number 1233) to PS storage location;
2)   Cancel the posting that you have posted to move your stock back from PS to RT (again with wrong serial number).  This steps ensure the stock quantity '1' is available at RT storage location;
3)   Make another stock transfer (with correct movement type 453 and serial number 123) from RT;
4)   Delete the serial master record 1233 so that it can no longer be used.
Cheers,
HT