Medisense license for UCCX

Good day! I need to order 5 UCCX Premium license. I ordered CCX 10 Premium 5 seat Promo Bundle inside R-UCL-UCM-LIC-K9. Now I need to add 5 audio license for these Premium license. According to Ordering guide I need to order only MCP-10X-AUD-10PACK inside CCX-10-LIC-K9. But I faced issues when I tried to order MCP-10X-AUD-10PACK - I got a message "A selection of CCX-10-N-P-LIC is required when Premium License is selected. Please adjust the selections. (CE200381)" in spite of ordered CCX 10 Premium 5 seat Promo Bundle. I attached my issue below. Do I need to order something else or is MCP-10X-AUD-10PACK enough for audio recording of operators in my case.

Demo licenses are included in the DVD or ISO of UCCX. You can find them in the \DemoLicense\ folder. There are four demo licenses. STD, ENH, PRE, and IPIVR.
If you have an ISO image, you can extract the licenses with archiving software like 7zip or WinRAR.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/installation/guide/UCCX_BK_U096815B_00_uccx-install-and-upgrade/UCCX_BK_U096815B_00_uccx-install-and-upgrade_appendix_0111.html#UCCX_RF_D8D637D0_00

Similar Messages

Demo license for UCCX

Hey avery body
I want to get a demo license for uccx, How I can do ??
Best Regards

Demo licenses are included in the DVD or ISO of UCCX. You can find them in the \DemoLicense\ folder. There are four demo licenses. STD, ENH, PRE, and IPIVR.
If you have an ISO image, you can extract the licenses with archiving software like 7zip or WinRAR.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/installation/guide/UCCX_BK_U096815B_00_uccx-install-and-upgrade/UCCX_BK_U096815B_00_uccx-install-and-upgrade_appendix_0111.html#UCCX_RF_D8D637D0_00

DEMO LICENSE IN UCCX 10.0

Hi,
I tried to use Demo License for UCCX 10.0 which is in installtion Disk but I got the following error:
"The license cannot be added because, either the license config repository cannot be accessed or the license is invalid. Please specify a valid product license to continue."
It's extrange the license names in installation disk are (don't ask me why):
ccx90_enh_demo.lic
ccx90_ivr_demo.lic
ccx90_pre_demo.lic
ccx90_std_demo.lic
I' m running UCCX 10.0.0.95. I already tried to upload Enh and Pre license file. I already removed the license, restarted the server and tried the wizard process again but it didn;t work. I read this post too: https://supportforums.cisco.com/discussion/11896096/demo-license-uccx-90
Any help would be appreciated.
Regards

Can you get your hands on 10.0.1.10000.24 or later (SU1 is out now I believe as of 2 or 3 weeks ago)..because pre_demo is supposed to be in the same directory.

Using Upgrade License on UCCX 8.0 with "Fresh Install" setup

Hi all,
My situation right now is that I want to install UCCX 8.0 (on a VM environment) and I don't have any previous UCCX version deployed, but the licenses I have are :
- an Upgrade License from ver.5 to ver.8
- a PAK and SW kit license (also contains the seats licenses) for UCCX version 5.
Because I don't have any previous UCCX version deployed, I installed UCCX 8.0 and chose "Fresh Install". When I upload the upgrade license, the server returned a warning that said "The license for Cisco Unified CCX Premium Seat ESW or UCSS Upgrade is not a valid addition for the package None and therefore it will be ignored" and "The license for Cisco Unified CCX Premium ESW or UCSS Upgrade is not a valid addition for the package None and therefore it will be ignored".
My questions are :
- Can I use the licenses I have on a fresh installation of UCCX 8.0 ( the upgrade license and the ver.5 license) ? Because I've tried similar scenarios with the licenses on Unity Connection and it worked. I'm wondering if it's not possible with UCCX 8.0 and that's what caused the error.
- If the answer for the "Fresh Install" path is No, does it mean I have to use the "Upgrade" path -what I'm trying to avoid if I can- meaning that I have to install ver.5 first and then upgrade it to ver.8 using PUT( ? Because on the initial setup If I choose "Ugrade from previous version" it will ask where the data from the previous version are located and right now I don't have any.
Thanks in advance.
Regards,
Regi

Thanks for the answer Hoai Huynh (and Aaron for adding the info).
Just what I was worrying about, I need to build a ver.5 first. I would appreciate it if you can answer a few last questions if you don't mind :
So, I need to install UCCX v.5 and also CM v.5 (because my CM v.8 is not supported by UCCX v.5).
Can the UCCX ver.5 data from the migration tool (PUT) be used on the UCCX v.8 that is integrated with different CM server (different IP address, different credentials, etc) ? Because the steps in the UCCX v.8 upgrade guide are describing a scenario where the CM is the same server and is being upgraded at the same time with UCCX.
Related to no.1 question, Is there anything I should be aware of when setting up the UCCX ver.5 and CM ver.5 ? For example : need to have same IP addresses with the version8 servers, same AXL / application user name and password, etc.
At exactly what point of configuration on UCCX v.5 can I use the PUT to migrate data from the ver.5 (the guide only mentioned to make sure that the server is up and running)? Can I do it right away after the first initial setup ? Or do I need to configure a working application to get all the subsystems in "full-service" first ?
Thanks again.
Regi

Addon Licenses for CCX 10.5

hi,
i am using CCW but i am not seeing any type of ADD-ON licenses for UCCX 10.5. Did some research and couldn't come across any either.
i need to add on 10 additional licenses to and existing deployment, but i cant seem to find add-on licenses.
all i am seeing are 5-seat bundles and 25 set bundles and i am unable to up the quantity of the 5-seat bundles to two.
i hope there is a way for add-ons
thanks,
Surendra

I noticed there aren't any E licenses though.. do you know if there is for CCX-10-A-P-LIC

Need License Demo for UCCX 10.0

Hello,
I am testing the upgrade of Call Manager and UCCX form version 7.x to 10.x
for Call Manager it give 60 days for Demo, but I can't found the license Demo for UCCX 10.0?
there is any body have the license demo file "Uccx ccx100_pre_demo.lic"?
Thanks a lot for advanced,
Best Regards,
Omar

demo license will be there in ISO file you are trying to upgrade.
there will be folder called demo license, you can explore iso with tool like power iso and extrect the license folder from there.
regards
Chintan

Creating new fields for UCCX 9.0 CUIC

I am tryin to create a Contact Service Activity report for a customer and I have 2 problems.
1st I have created a new field which I want to show the number of calls handled outsite of the Service Level.
The formula I have created is SUM(${calls_handled})-SUM(${handle_sl_met}) this works fine for the totals, however I am getting the overall totals on every Service line . Within Edit Properties i have just put in (${calls_handled})-(${handle_sl_met}) thinking that would sort the individual service lines, however it is still showing the overall total number!
The 2nd problem I have is that I want to run the same report so that it show multiple day summaries for each service.
Date        Serv         Off     Hand    Abnd
3rd Oct Cust Serv    25         23       2
3rd Oct Acounts      15         12       3
4th Oct Cust Serv    32         29       3
4th Oct Acounts      27         26       1
When I run the report for start time 3/10/2013 to 4/10/2013 for entire range - grouping by start time - summarising daily.
it show as follow
Date        Serv         Off     Hand    Abnd
3rd Oct Cust Serv    57         52       5
3rd Oct Acounts      42         38       4
Has anyone done this if so can you advise as it is now extremely urgent.
Thanks Sarah

Hi,
from the UCCX 9.0(1) SRND:
Cisco Unified Intelligence Center is the web-based reporting platform that is packaged as part of the Cisco Unified CCX 9.0(1).
Regardless of license level (Premium, Enhanced or Standard), CUIC is there, on the same server.
Not sure if you can install it or move it to a separate server - I guess the answer is no.
About the licenses: you'll have to decide whether you'll be able to use the full feature set (if you need HTTP applications, Databases, custom Java classes, then go Premium), or not (then it's either Enhanced or Standard). Again, CUIC will be there, with unlimited users.
About HA - if you mean High Availability, UCCX supports that, out of the box, it's actually an active-inactive server pair. You'll need a separate license for that, too, as far as I know.
Good alternatives to CUIC: personally, I prefer BIRT. But there's a long list of reporting platforms. Some SQL knowledge is a plus.
Hint: the SRND is a great way to start. The amount of information there might be overwhelming, but all the details are supposed to be there.
G.
Message was edited by: Gergely Szabo
A list can't be wide.

CUIC for UCCX 9.0(2)

Hi,
my customer is interesting to a solution that generates custom graphs, reports and dashboard about a small contact center (6 agents)
I read:
"... Unified Intelligence Center is also shipped co-resident with Unified Contact Center Express application. ... "
I don't understand.
Can I install it on the same server where there is UCCX 9.0.2 or on a different server?
What licenses do I need?
My customer asks application HA (no vmware)
There are good alternatives to the Cuic ?
Thanks
Cristina

Hi,
from the UCCX 9.0(1) SRND:
Cisco Unified Intelligence Center is the web-based reporting platform that is packaged as part of the Cisco Unified CCX 9.0(1).
Regardless of license level (Premium, Enhanced or Standard), CUIC is there, on the same server.
Not sure if you can install it or move it to a separate server - I guess the answer is no.
About the licenses: you'll have to decide whether you'll be able to use the full feature set (if you need HTTP applications, Databases, custom Java classes, then go Premium), or not (then it's either Enhanced or Standard). Again, CUIC will be there, with unlimited users.
About HA - if you mean High Availability, UCCX supports that, out of the box, it's actually an active-inactive server pair. You'll need a separate license for that, too, as far as I know.
Good alternatives to CUIC: personally, I prefer BIRT. But there's a long list of reporting platforms. Some SQL knowledge is a plus.
Hint: the SRND is a great way to start. The amount of information there might be overwhelming, but all the details are supposed to be there.
G.
Message was edited by: Gergely Szabo
A list can't be wide.

Trial License for CCX 8.5

Hello,
How can i obtain UCCX 8.5 Trial license for 120 days? When i go licensing site iam not able to see Demo license for CCX.
Tnx
Bobby

There are demo licenses included with the media. Check your UCCX install DVD, browse to the demolicense folder.
Brian
Please rate helpful posts

DPS Enterprise License for Apple's B2B Store

Hey everyone,
we developed an app and successfully tested it on our iPads via DPS. We aim to distribute the app via the B2B store from Apple and the tutorial PDF from Adobe tells me that we need an "Enterprise license" for DPS.
Our company uses Adobe Creative Cloud and I am wondering now whether this already means that we have an "Enterprise license" for DPS, as well?
Cheers,
Alex

No. It does not.

Microsoft Office can't find your license for this application - multiple copies of Office 2013 x32 failing to start, Software Protection Service timing out

We're experiencing a growing problem with our users in several different domains running in to Microsoft Office 2013 x32 'activation' issues. We use KMS for licensing, which works properly, but some of the machines (~20-30 out of 1000+) sporadically
throw the following error:
'Microsoft Office can't find your license for this application. Microsoft Office will now exit.'
We know it's not an issue with the licenses per se, since they work on and off and we can force KMS activation correctly / talk to the KMS servers.
It appears to be an issue with the Software Protection service not starting properly. In Event Viewer, we see the following:
'Software protection service failed to start due to the following error- the service did not respond in a timely fashion.
Event 7000'
This is occurring on a variety of machines in a variety of environments, all fully patched with the latest Office updates. It's inconsistent, and the 'manually restart the Software Protection Service' solution is not viable as it's occurring on many
different workstations. Office repairs have also been unsuccessful.
Has anyone else come across this? Or have any idea why the Software Protection Service might be sporadically failing? Maybe an Office update in the last 2-3 months?
Thanks for any info.

We're experiencing a growing problem with our users in several different domains running in to Microsoft Office 2013 x32 'activation' issues. We use KMS for licensing, which works properly, but some of the machines (~20-30 out of 1000+) sporadically
throw the following error:
'Microsoft Office can't find your license for this application. Microsoft Office will now exit.'
We know it's not an issue with the licenses per se, since they work on and off and we can force KMS activation correctly / talk to the KMS servers.
It appears to be an issue with the Software Protection service not starting properly. In Event Viewer, we see the following:
'Software protection service failed to start due to the following error- the service did not respond in a timely fashion.
Event 7000'
This is occurring on a variety of machines in a variety of environments, all fully patched with the latest Office updates. It's inconsistent, and the 'manually restart the Software Protection Service' solution is not viable as it's occurring on many
different workstations. Office repairs have also been unsuccessful.
Has anyone else come across this? Or have any idea why the Software Protection Service might be sporadically failing? Maybe an Office update in the last 2-3 months?
Thanks for any info.

Adobe Photoshop CS4 Extended, owned for ages, licensing for this product has expired? Was using it two months ago.

Hello,
I have been trying to get Adobe's help for over a month now. I've been on the phone twice to them, opened up three seperate cases and still arrived at no solution. I was bought Photoshop CS4 Extended awhile ago and use it for my studies (I'm an art student). Two months ago my harddrive on my computer failed and I had to have a new laptop. I went to reinstall Photoshop and "Licensing for this product has expired" comes up. I've uninstalled, inreinstalled many times and used Microsoft Fix It Programme for uninstalling to make sure all the files are gone.
Surfing the forums I learned that there should be a folder with back up and Adobe PCD but I don't have that folder at all. The serial number I use is my original serial number that I know works and adobe have even said it's a technical error. What do I do? College starts again in two weeks and I don't have the programme I use for it!

Try the License Repair Tool Adobe - Adobe Licensing Repair Tool
Other suggestions if this doesn't work: Error "Licensing has stopped working" | Windows
Also if you must uninstall, use the Adobe CS Cleaner tool, not the Microsoft one. Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

I have a license for Adobe Acrobat XI Standard. How do I download Adobe Acrobat XI Standard?

Hello. I have a license for Adobe Acrobat XI Standard. How do I download Adobe Acrobat XI Standard? It seems to be gone from the website...

Access Denied
You don't have permission to access "http://trials2.adobe.com/AdobeProducts/ACRO/11/win32/AcrobatStd_11_Web_WWMUI.exe" on this server.
Reference #18.c81c55c.1422713620.1029cb61
What's wrong here? Anyone?

Hi, If I have 1 license for creative cloud, will it possible to install in 2 computers (1 laptop and 1 desktop)? When I am in the office I can use desktop and at home I can use laptop? At the same time I will be using only one devise. Will that be possi

Hi, If I have 1 license for creative cloud, will it possible to install in 2 computers (1 laptop and 1 desktop)? When I am in the office I can use desktop and at home I can use laptop? At the same time I will be using only one devise. Will that be possible? Thanks

Yes. Yes. Yes.
Mylenium

"Licensing For this Product Has Expired" (But I just bought it!)

I'm having an installation problem, with Adobe CS4 Design Premium for Windows on Vista(64). For technicality purposes, I believe everything installed fine, but I have not been able to open the programs even once, which apparently means this is an installation issue.
Here's the situation:
I had a trial version of Photoshop CS4, it expired, I uninstalled it (or at least went to Control Panel-->Programs And Features--->"Uninstall"), bought Adobe Premier with my student discount, installed it with the new serial number and the 2 CDs without any problems (so I thought), but now every time I try to open any CS4 Program (Photoshop, Dreamweaver, Illustrator, etc.--anything but Acrobat Pro or Bridge CS4) I get a message saying, 'Licensing for this product has expired.'
I found an equivalent issue with Macs and there appears to be a quick fix:
"The tech had me remove APPLICATION SUPPORT > ADOBE > ADOBE PCD > cache > cache.db (to trash)" This apparently solved the problem.
Does anyone know an equivalent fix for Windows PCs?
I've have tried downloading the fix from the following website:
http://www.adobe.com/support/contact/licensing.html
(Running this multiple times, rebooting, etc.) but I believe the above website is just for problems of "License has stopped working" and not "Licensing for this product has expired"
I also tried setting my laptop's date/time back to May 31st 2009 following these instructions:
http://kb2.adobe.com/cps/494/cpsid_49485.html
but when I do that, I get the original, 'Accept these Terms' page, and as soon as I click "I agree' that page disappears, and nothing else happens. My computer works fine, but the program does not start. Therefore I can't deactivate the program/serial number, reset the correct date, start the program, and enter the proper serial number.
Any chance someone knows the appropriate Windows File to remove to solve this problem? Or have any other advice?
Many thanks in advance,
Kevin
PS--I've tried to stay professional about this situation, but it really has me livid. I'm appalled that something that cost me 300+ dollars (and I am fully aware it costs most honest people significantly more) could have caused me to waste the better part of a day, and get so frustrated, and I am still no closer to a solution. If it doesn't get resolved soon I am tempted to try returning the software as 'defective' (which for all intents and purposes it is) or never buy an Adobe product again. My friends have less trouble with the cracks/keygens/etc out there, and they're up $300+ on me.

UPDATE:
So, I took John T. Smith's advice (thanks for the phone number--relatively short wait time compared to the other number I had tried), and called Customer Service. I got the usual run-around, where the first guy wanted me to try all the things I described in the original post. Had me try something else (which involve reinstalling) which didn't work. Finally, the next gal I talked with admitted she didn't know the solution, and the problem would be 'upgraded' to the next higher level of presumably smarter tech people. I asked the time frame for this, and she said 1-2 days, which I wasn't happy about, and finally spoke with her supervisor. This person walked me through the uninstallation, and had 'some files' I should delete. AND FINALLY, I GOT WHAT I WANTED:
He said if I just removed/deleted the following file:
C:\Program Files(x86)\Common Files\Adobe\AdobePCD\Cache\Cache.db
So the order he wanted me to do it was:
Uninstall CS4 Design Premium (with windows vista Program and Features in the Control Panel, remove the above file, restart my computer, and reinstall the software. The reinstall didn't go smoothly the first time or two (early on, it said Illustrator, Photoshop, etc could not be installed..) so I just closed ALL programs, and tried again) and finally everything works, or seems to!
From what I read on a Mac forum with the same problem, it seems like I might not have had to uninstall/reinstall the whole suite (which I wish I'd tried, because it would have saved me nearly 2 hours).
But at any rate, everything seems to be working. I wrongly assumed the PC version would have had a different culprit file to be removed. I wish I'd searched my hard drive for the AdobePCD folder earlier. But...now I am happy.
Cheers, and I hope this post might be of some help to a poor unfortunate lad with the same problem I had.

Medisense license for UCCX

Similar Messages

Maybe you are looking for