Memory could no be read in Crystal Reports 2008

I'm getting the following error in Crystal Reports 2008 when I want to open the Format menu in the toolbar The moment Crystal Reports 2008 has just started (no report is loaded):
Crystal Reports: crw32.exe - Application Error
The Instruction at "0x00a1305d" referenced memory at "0x00000000". The memory could not be "read".
Click on OK to terminate the program
Click on CANCEL to debug the program
The moment I click on the format menu a process SVCHOST has 100% CPU Usage for some moments and after a few seconds the errormessage appears.
I'm working on a Microsoft Windows Server 2003 Standard Edition Service Pack 2 with 2 CPU's and 3 GB of memory.
The version of Crystal Reports is an evaluation version with Service Pack 2 on it (version = 12.0.0.840).
When I install the same Crystal Report version on the client, the error doesn't occurs.
What could be wrong on the server.?

Please post this query to the Crystal Reports Design forum:
SAP Crystal Reports
That forum is monitored by qualified technicians and you will get a faster response there.
Thank you for your understanding,
Ludek

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How to overcome the Memory leakage issue in crystal report 2008 SP2 setup.

I have developed the small windows based application tool with help of Visual studio 2008 for identify the memory consumption of crystal report object. It helps to load the crystal report objects in the memory and then released the object from the memory. The tool simply does the u201CLoading and Unloadingu201D the objects in the memory.
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Crystal report object initiated by the tool and object help to load the report in memory once the tool initiated the crystal report object. Now u201CTest_MemoryConsumption.Exeu201D consumes u201C34980 KBu201D memory during the crystal report object creation and report load process. The actual memory consumption of crystal report object is 34980u20139768=u201C25212u201DKBu201D.
The memory consumption u201C34980 KBu201D will be continued till the end of the process. The memory consumption will be reduced to u201C34652 KBu201D from u201C34980 KBu201D once report load process completed. It means, u201C328 KBu201D memory only released from the memory consumption. Tool enables the Release command for the crystal report object. But crystal report object does not respond to the command and will not release his memory consumption.
The memory consumption u201C34652 KBu201D will be stayed in the memory once job ends. If i again initiate the crystal report object then it crystal report object start to consume the memory from 34652 KB.
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The memory consumption will be reduced once the server restarted or kill the application.
Crystal report 2008 and crystal report 2008 SP2 setup available in the server.
Microsoft .Net Framework 2.0 SP2, Microsoft .Net Framework 3.0 SP2 and Microsoft .Net Framework 3.5 SP1 are available in the server,
Could you please suggesst how to avoid the memory consumption keep increasing and how to release the memory consumption once the crystal object disposed???

Hi Don..
My case is different one. I hope, the problem with Run time Installation setup file (Crystal report 2008 Serivce Pack2 installer) which we installed in the server.
Let me explain with Live scenario which our client faced in crystal report 2008 Service pack2 Installer.
Our client is using a application to help to print their reports. The application is developed with Windows service.
Windows service keep on running in the server. Windows service executes the client 's crystal reports( Labels Report, Stock report) which designed for clients need and the reports will be printed from printer.
10 Same type report (Label Report) will be printed in 1 minute. Reports are not printing during non business hours. But the windows service keep on running. Memory cosumption of application will be 160 MB in business hours.
For Example, On Monday the application memory consumption starts with 160 MB. The Memory consumption will be reached 165 MB in peak business hours. Then the memory will be ended in163 MB in the End of Monday. It means, The memory consumption will be in 163 MB during the non business hours. Reports will not be printed in non business hours.
On Tuesday, the application memory consumption starts with 163 MB and it will be reached 168 MB during the peak hours. The Memory consumption will be ended in 165 MB in the end of Tuesday. The same process contiues till friday. End of friday, the memory consumption of the application will be ended with 170 MB.
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From the above scenario, We came know that the either the problem with Application object or the problem crystal report object. In the application, We have checked dispose methods of application objects completly. I am sure that application objects are properly disposed in the application. I hope the problem not with application objects. The problem with Crystal report objects.
Application properly communicates the dispose methods to crystal report objects. Crystal report objects are not released from
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Crystal report 2008 Serive Pack 2 setup installed in the server.
As you said, If Crystal report runtime is not released from memory then memory consumption keep increase??? In service oriented architecture application, how to unload the crystal report runtime??
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Hello
 
We have a problem with Crystal Reports 2008 with .NET 2.0.
 
CrystalDecisions.CrystalReports.Engine, Version=12.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304
 
The problem is that during high amount of report producing, errors in eventlog pops up and the production of reports using 
Crystal Reports stops.
 
Below are examples of the three most common event logs.
 
We have tried to implement a cleanup method both as a destructor (with a global ReportDocument rdoc variable) and using direct call to cleanUpDoc() method when finished with loading doc:
 
~IOServerClass()
 
 
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 private void cleanupDoc()
 
 
 try
 
 
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try
 
 
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 rdoc.Load(fullpathandreport);
 
 
 catch (Exception ex)
 
 
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...process doc....
 
cleanupDoc();
 
 
Furthermore we have tried during Scalable tests of the system - but cannot produce the below errors ourselves. Only the customer can.
 
Please help with solving this problem.
Is the above advisable to do?
Should the document be loaded in another way?
Is it a memory leak?
 
Regards
Kristian
 
 
event logs:
 
 
#1
 
 
Event Type: Error
Event Category: None
Event ID: 1102
Date: 12-02-2010
Time: 10:22:05
User: N/A
Description:
IO_ServerClass.IO_ServerPrepareReportBeforeExecute() Report load Error:
Loading reportfile=C:\Inetpub\wwwroot\xxx\Reports\321.rpt
Source=CrystalDecisions.CrystalReports.Engine
Message=Load report failed.
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CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()
 at CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename,
OpenReportMethod openMethod, Int16 parentJob)
 at CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename)
 at xxx.IOServer2.IOServerClass.IO_ServerPrepareReportBeforeExecute(String
WebRootRelPathNameRepName, String init, Hashtable ParmsVals, Int32 JobId, Int32 JobStep,
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InnerSource:Analysis Server
InnerMes:
Error in File 321 {19463E3B-D404-45EB-88AE-5722A7FF9E90}.rpt:
The request could not be submitted for background processing.
InnerStack:
 at
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 at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.Open(Object&
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 at
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#2
 
 
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Message=Creating an instance of the COM
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 at CrystalDecisions.CrystalReports.Engine.ReportDocument..ctor()
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#3
 
 
IO_ServerClass.IO_ServerPrepareReportBeforeExecute() Report load Error:
Loading reportfile=C:\Inetpub\wwwroot\xxx\reports\340.rpt
Source=CrystalDecisions.CrystalReports.Engine
Message=Load report failed.
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CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()
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OpenReportMethod openMethod, Int16 parentJob)
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WebRootRelPathNameRepName, String init, Hashtable ParmsVals, Int32 JobId, Int32 JobStep,
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InnerMes:
Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
InnerStack:
at CrystalDecisions.ReportAppServer.ClientDoc.ReportClientDocumentClass.Open(Object&
DocumentPath, Int32 Options)
 at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.Open(Object&
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Edited by: kristians on Feb 16, 2010 2:57 PM

Hi;
First, ensure you have the latest service pack / hot fix for your version of Crystal Reports, and that the client has the same updates as well. Fix Pack 2.4 is the current latest, and can be downloaded from our downloads section.
One of the errors is the Background Processing error, so have a look at the following article:
http://www.sdn.sap.com/irj/boc/index?rid=/library/uuid/50a6f5e8-8164-2b10-7ca4-b5089df76b33&overridelayout=true
Regards,
Jonathan
Follow us on Twitter u2013 http://twitter.com/SAPCRNetSup

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HI
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