Message creation from Service Desk when Message Processor field is updated

I want our Service Desk system to create a message to the message processor only after the message processor field is updated. I do not want it to send e-mails when there is a status update. Any ideas?

Hi,
You can have the email on status update, but make it partner dependant.so that action will be executed whenever you put bp for processor and save without changing status.
regards,
mahantesh

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    Thanks.
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  • Send mail from service desk.

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