Message creation from Service Desk when Message Processor field is updated
I want our Service Desk system to create a message to the message processor only after the message processor field is updated. I do not want it to send e-mails when there is a status update. Any ideas?
Hi,
You can have the email on status update, but make it partner dependant.so that action will be executed whenever you put bp for processor and save without changing status.
regards,
mahantesh
Similar Messages
-
Hi,
I want to send the e-mail of service desk message status to user. The email goes to the person who had created the message and the person who is entered in Reported By field in CRM_DNO_MONITOR.
I had provide the e-mail address in Business Partner and pass that business partner in Reported By field, but e-mail cant generated.
Please help me to solve this problem.
Regards,
NisitHi,
Have you maintained configuration for sending email from Service desk , if not refer this awwsome blog
/people/dolores.correa/blog/2007/09/18/sending-e-mail-from-support-message
Regards, -
Send message in HTML format from Service Desk
Dear All,
I have configure Service Desk in Solution Manager 7 EHP1 (ABAP+JAVA Stack).
I am able to send the message to end user in case of change status from "New" to "In process" in PDF or TEXT format.
I want to send same in HTML with link just like SAP Support message we are getting in our inbox.
How to do that?
Thanks in advance,
NiravHello Nirav,
Its not that easy, take a look a this excellent blog /people/riccardo.escher/blog/2009/10/09/pep-up-your-charm--part-3-turn-cinderella-pdf-mails-into-prettyusefull-ones
Hope that helps,
Federico -
Automatic EMAIL creation upon CRM_ORDER creation (SOLMAN Service Desk)
Hi All,
We configured Service Desk in Solution manager and that uses CRM functionality. We created a ACTION PROFILE from copy of standard SLF00001 and created an entry for ACTION DEFINITION Z_SEND_MAIL_TEAM_ON_CREATION with all settings for automatic issuing.
SCHEDULE AUTOMATICALLY = X
PARTNER DEPENDENT = SLFN0003
Determination Technology Determination Using Conditions that Can Be T
Rule Type Workflow Conditions
Action Merging Set Highest Number of Processed Actions
With the proper Processing type SMARTFORMS below:
Form Name Z_SD_NEW_NOTIF_01
Processing Class CL_DOC_PROCESSING_CRM_ORDER
Processing Method CRM_ORDER_EXEC_SMART_FORM
Archive Mode 1 Mail Only
THE WHOLE QUESTION is about the condition I put to it. I created a start condition called "When new service desk message is created" and put the following condition
&CRM Service Process.User Status& = E0001SLFN0001
I know it is not ideal to identify if it is a message creation but it should suffice.
The problem is that once the message gets created, I get the following in the actions tab in the message:
- The message gets in status YELLOW (NOT PROCESSED), but the START CONDITION E0001SLFN0001 is EXACLTY the same value I have in CONDITION PARAMETERS.
Any idea why the message is not getting triggered?
The log has the following:
Action Z_SEND_MAIL_TEAM_ON_CREATION (Send Email to Support team on creation)
1 conditions for action Z_SEND_MAIL_TEAM_ON_CREATION were read
Condition 1 returns an action template
Number of action templates from the determination: 1
Action is partner dependent, partner determination is performed
1 partner(s) found
Action Z_SEND_MAIL_TEAM_ON_CREATION type MAI was generated and added
Action Merging: One Unprocessed Action with Equality Check
An identical action has been determined again
Action Z_SEND_MAIL_TEAM_ON_CREATION of type MAI is kept
Help is appreciated.
Thanks
Leonardo De AraujoThanks.
I also found this: Note 1041455 Partner dependant actions are not executed
By the way, I assume that if I want to debug the Process method of the process type, I need to set it to 1 (as you said) and run the report. Otherwise the breakpoint is not reached.
What is the report name?
Thanks
Leo -
Send mail from service desk.
Hello,
I need some advise on sending emails from within the service desk using the Email to Message Creator (Mail) feature. This doesn't seem to be working at the moment for our v4.0 Solman installation.
I have already configured SAPconnect and the SMTP gateway has been setup to allow outbound email from Solman to a mail server - I have tested this using the business workplace by sending an email to my email account and that works.
I have been review numerous notes do I need to install the WP-PI for our installation BASIS 7.00. ITS has already been configured.
Thanks and Regards,
HDear Hardeep,
The issue that you have raised is very curious. However it does not
relate directly to Solution Manager. In principle it is possible to
send an email to an external receipient from SAP System with an link to
an Business object.
Please find the following SAP Note(s) for your review:
(1) 880203 SAPconnect: sending business objects
(2) 196171 Required table entries f. workplace server system
Note 880203 is directly related to note 530932 but offers a much better
solution, if your system configuration doesn't include and ITS server.
In general: when an object link is send to an external address,
the object is converted to an URL which allows direct access to
the object/SAP system.
To generate the URL you will need to perform some customizing as has
been described in note 530932, e.g. the name of the web server, etc.
You will alos have to perform additional table customizing as per note
196171:
In addition to the names for the component systems, the workplace server
system must also have an own entry in table TBDLS that corresponds to
the entry of the respective client in table T000.
Quote //
If this data is not maintained, note 880203 offers the solution that
the message is send as normal text or html without link. So, the
recipient is still informed about the issue and can logon to the
SAP system on his prefered way, open the object and do the required
task.
So, please apply the correction from note 880203. In t-cd SCOT you can
choose on your mail server node, if the object message should be send
as text or as html. If the URL is generated within the document depends
on the customizing you did in the workplace/Url tables mentioned in
notes 530932 and 196171
UnQuote //
I hope that the above information is to your satisfaction.
Regards
Amit -
Email notification from Service desk
Hi all
I have setup the service desk, tested, and it is working fine. My next step is that when the message "arrives' in SolMan, I want the system to send an email to the necassery person/people.
Can someone assist me with this?
JacoJaco,
This is how I configured it in our system.
An e-mail will be sent to the Support Team from the moment a new Support Message is created from a satellite system.
Before this action is executed, another action is executed which defines the correct Support Team for the message based on the SID of the satellite system.
Automatically send mail to Support Team when new Support Message arrives in Solution Manager created from a PRD satellite system
o Maintain e-mail address for BP of Support Team
o Implement note 1041455 with ZCRM_DNO_PARTNER_1
o Action u2018When Message is Created, find Support Team Responsibleu2019 needs to be executed first, otherwise the Support Team field will be empty
o TA SPPFCADM
o Application: CRM_ORDER
o Button: Define Action Profile and Actions
o Support Desk Message: SLFN0001_ADVANCED > Action Definition
ZSLFN0001_ADVANCED_FIND_PRTNR > Processing Types
u2022 Method : ZCRM_DNO_PARTNER_1
NEW ACTION: WHEN SEND EMAIL TO SUPPORT TEAM IF "OPEN"
Action Definition : Z_MAIL_TO_SUPPORTTEAM_OPEN
Description : Send E-Mail to Support Team if "Open"
Double-click Z_MAIL_TO_SUPPORTTEAM_OPEN
u2022 Processing Time: Processing when saving document
u2022 Processing Times Not Permitted : No Restrictions
u2022 Sort Order For Display: 11
u2022 Schedule Automatically (no user interaction needed) : checked
u2022 Delete After Processing : not checked
u2022 Changeable in Dialog (action can be manipulated in TA CRMD_ORDER): not checked
u2022 Executable in Dialog : not checked
u2022 Display in Toolbox (show action in Action button of TA CRMD_ORDER) : not checked
u2022 Partner-Dependent (in case of i.e. automatic mailing, here the recipient can be assigned) : checked
o PartnerFunction : SLFN0003
u2022 Determination Technology : Determination Using Conditions that Can Be Transported
u2022 Rule Type : Workflow Conditions
u2022 Action Merging (define how many times action can be executed) : Max. 1 Action for Each Action Definition
Z_MAIL_TO_SUPPORTTEAM_OPEN > Processing Types
u2022 Assignment : Smart Forms Mail (in case of i.e. sending notification mails)
u2022 Form Name : ZMAIL_TO_BP
u2022 Processing Class : CL_DOC_PROCESSING_CRM_ORDER
u2022 Processing Method : CRM_SRVORDER_EXEC_SMART_FORM
u2022 Archive Mode : Mail Only
Define conditions for actions
o TA SPPFCADM / CRMC_ACTION_CONF
o Application : CRM_ORDER
o Button : Condition Configuration (Transportable Conditions)
o Button : Technical Names
o Service Desk : SLFN0001_ADVANCED
Action Z_MAIL_TO_SUPPORTTEAM_OPEN
u2022 Schedule Condition: Z_SEND_MAIL_OPEN
&CRM Service Process.User Status& = E0001ZSMSD001
Hope this helps.
Best regards,
Roel -
Auto PO creation from service PR(ME59N)
Hi All,
We have service PR's and need to convert to PO's automatically via ME59N.
I have followed below steps but unable to convert to Po's getting message no Pr's found while executeting ME59N
checked VMR and Automatic PO check box selected.
Step1: Creating PR for services
Step2: and assigned source to this PR through t.code: ME56 (contract existed for this vendor)
Step3:Run the ME59Nby giving PR Number, but PO is not created
what could be the reason..is any idea about auto PO creation for Service PR's
Incase of material i can successfully converts PR's PO's but services i can't.
Thanks in Advance,
Warm regards,
Venkat
MM/SRM ConsultantHi venkat
it should create a PO if the contract is valid..
Note 733045 - Wrong Interface values passed to Services for ME59N
When transaction ME59N is used to convert service purchase requisition
(PR) to purchase order (PO),the program within the ME59N transaction
calls the service package with the wrong interface values.
The following example illustrates one such case :
A Service PR is created and an Outline agreement is assigned as a source of supply to the PR.
when the transation ME59N is executed using the PR's the system performs a mandatory check against the Tax code and tax code has to be entered against each service line to complete the transaction even though the tax code is maintained as a condition.
In the above situation,system behaves in a correct manner for the
transaction ME59 but fails for the transaction ME59N.
Other terms
MS_SERVICE_PACKAGE , ME59N , ME59 , WITHOUT_SCREEN , COPY_SERVICES
Reason and Prerequisites
The calling program of the transaction ME59N calls the function
MS_SERVICE_PACKAGE of services with the wrong interface values.
is it applicable for you? -
Importing CI from Service Desk with CSV to Service Manager 2012 Business Services
Hello,
I am going from HP Service Desk to Service Manager 2012.
I cannot find out how to import the Service Desk CI's to Service Manager 2012with CSV Import.
I think I have to move it into Configuration Items-Business Services and I have used a simple script to Import users and Computers in to my test server. I tryid to Import the CI's with the script but I change it to Business Services but it did
not work.
I have been browsing for a solution but I cannot find any that works for. So my question is does somebody know some way to complish this. I appreciate any coments.
Thanks in advance Olafur_s
Icelandic DBA adminHi there Jarek,
I am having now exactly the same problem; i didnt know i could find the messages in solman with DNOTIF transaction.
I could before create support messages from my satellite system, by using RFC BACK connection as log on screen, so the user was able to log on and the messages was succesfully created. Now I am trying to use this RFC connection as not log on screen, with an automatically generated user (with the RFC wizard from SMSY transaction in solman), and im getting same error as you.
I dont know if these are related, but if my explanation can help ypu, or someboday else who knows can help us please
Thanks a lot in advance
regards
katia. -
Change Request Management--Create Transport Request from Service Desk
Hi Experts,
What are the right steps to create a change request via service desk message and keep following the process until import to PRD.
Regards.Hello Jorge,
You can create Change Request using two ways.
You can create a Change Request from a Service Desk Message using the action "Create Change Request" or you can create a Change Request directly in transaction CRMD_ORDER.
Please, check the links below where you can find more information about Charm.
/people/dolores.correa/blog/2009/07/23/change-request-management-scenario-working-examples
/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario
Best Regards,
Diego Fischer, -
RNOTIFUPDATE01 - SAP Status not updated from Service Desk msgs
Hi Folks,
Already for some days we're facing the issue that SAP status of Solution Manager msgs that are sent to SAP is not updated in the SolMan itself.
So, if a msg is send to SAP, and SAP made an update and changed their status to 'Customer Action' or 'Solution Provided', the status in SolMan is still 'Sent to SAP'. Only at the marketplace we're able to see the real status.
The job RNOTIFUPDATE01 runs successfully every hour, no errors listed.
However when I run the job manually in SE38, i get a message like:
9999017765 012005041000000066052008 Read/Update Error
9999017765 012005041000000066052008 Locked, Entry in DNOD_UPDATE Successful
Searching for these errors in the notes, gave me some results, but unfortunately these corrections are already in our system.
Our patch level is SAPKA70015, SAPKB70015 and SAPKITL426.
I'm not 100% sure, but I think that it is related to installation number, as some msgs are updated and other aren't.
Does any of you has an idea?
Thanks a lot for your help folks!
RoelHello Roel,
The update of the status in the Solution Manager service desk document (usually SLFN), to match the SAP one, is managed by the method AISDK_SP_CHECK_DNO. To configure this, do as follows:
- Execute transaction SPPFC, selecting the Application DNO_NOTIF
- Open the action profile SLFN0001_STANDARD_DNO (or the one you created as a copy)
- Open the action definition SLFN0001_STANDARD_DNO_CHECK (or the one you created as a copy)
- Under "Processing Types", check if the method AISDK_SP_CHECK_DNO is set (if not, set it as the method to be called)
- Check the method parameters:
USER_STATUS1 is the status that was set BEFORE SAP answers
USER_STATUS2 is the status that will be set WHEN SAP answers (this is the one you should modify)
Save everything and test.
Please let me know if this works for you.
Best Regards,
Cristiano Canzone -
As the question says, when using the distribute form functionality of Acrobat, it hangs at the step of importing or adding a filled form, when a specific field on the form is filled. It happens whether the tracker automatically detects it when I open the distributed form and asks me to add it, or I manually try to add it in the responses form. Here's the screenshot of when I tried manually adding it. The first line is the one that hangs and is missing all fields except that "Approved" check box. But it's the last field "ApprovedDate" that makes it hangs if it's filled in the form. The Progress dialog just stays there forever and I can't click cancel. When it tries to add it automatically, nothing appears on the screen, the form just stays open and the tracker doesn't come up. I'm on Windows 7, Acrobat XI Pro. I can send you the form if needed.
Edit: I investigated further and there were Java scripts associated with that date field. These would have been added while creating the form in Acrobat; I don't remember how exactly, but I only meant to validate the date format. I've removed all the scripts and reset the desired date format on the field and it seems to work now.I use Mavericks and Acrobat XI. I haven't had any issues so far.
-
Increment a number column when a specific field is update
Hi,
I'm working on SharePoint and i'm looking for a solution to have a field which is incremented when a specific field is edited.
Example : i have a date field, with 16/07/2014 when i create an element. I edit this element and change this date field to 17/07/2014 so this increment my field to 1.
For each update on this element i'll need a test who's tell me if the previous date is equal do the new date.
I don't know if i can do that only with a calculated column or with a workflow.
Thanks in advance for your help !
RegardsIf you only needed a number incremented, then you could turn on versioning.
As you need to test to see if a field has changed and do something based on the change then you will need to:
Create a SharePoint Designer workflow
Write a Visual Studio workflow
or Write a Visual Studio event receiver
Mike Smith TechTrainingNotes.blogspot.com
Books:
SharePoint 2007 2010 Customization for the Site Owner,
SharePoint 2010 Security for the Site Owner -
When I try to print, I get a message to save file as *.xps file, but Mozilla stops responding when I try that. Can still print from other browsers.
Hello there,
My name is Luke and i would be happy to assist you with this issue. The reason you are getting this is because your computer's default printer is set to Microsoft XPS Document Writer. If you go to your computer's printer settings and set your favourite printer as the default one this problem will be fixed. If there are any more questions please feel free to reply to me.
Thank you!
Luke -
Assign account from Service Request when creating a New Task
When creating a new task from within a Service Request the SR # is defaulted we would also like to default the account associated with the SR on to the Task. How can you do this?
This is not working in WF.
Refer this thread
Re: Contact record not pupulated when Task created using Workflow. -
Creation of Service Notification and filling certain fields
Hi,
I am trying to create a service notification document from inside dunning activity (TR FBVB).
The steps that I followed are
A custom FM is configured which is called after dunning event ISU_DUNNING_BLOCK_DEVICE_0350. This std FM creates a disconnection order number which can be seen via TR EC87. This EC87 transaction has a tab for service orders created via it.
The custom FM configured is called after standard FM is used to get disconnection order and then we are using FM ISU_S_DISCDOC_CHANGE. This FM creates the relevant service notification document for the disconnection order.
The problem we face in here is the equipment number, connection number, installation, material, serial number created via the FM ISU_S_DISCDOC_CHANGE is blank.
Our requirement is to have the service notification created via the above fields populated in it.
Kindly suggest is there any alternative to get those fields populated in the service notification (TR IW53)
Regards,
Imranhi eshwar
you can create service order by using the service notification,
create service notification using IW54 after entering the details select the Service notification in the menu and select the service order create OR press the Order buttom ,and enter the order type you want to create
hope this will clear you
regards
thyagarajan
Maybe you are looking for
-
I have created a form in Formscentral but cannot save it as a PDF to send.
I have created a form in Formscentral but cannot save it as a PDF to send.
-
Can't move messages between folders
When trying to drag a message into a Public Folder setup for Spam, I receive the following error: "The IMAP command "UID COPY" (to Public Folders/GFI AntiSpam Folders/This is spam email) failed for the mailbox "INBOX" with server error: There is no r
-
Ibooks doesn't display featured and categories panes in iOS 6
Since I upgraded to iOS 6 on my iPad 3 a week ago, iBooks no longer shows the Featured or Categories panes in the application. Is anyone else having this problem?
-
IPhoto Slideshow and playlist synched but does not play together
Saw the previous posts about getting iPhoto slideshows to work where you need to sync the photo album and associated iTunes playlist. Have done that but I am still just getting random music. It doesn't play the music associated with the slideshow pla
-
How do I talk to a live person at apple support your site does not give what I need
How do I talk to a humanbeing at apple support