Message to Creative: suggesti

Hello,
It is a nice move from you to have firmwares that enable us (users of the Zen Micro and alike) to plug our MP3 players directly to a PC without having to install any drivers... BUT why isn't the player showing the music the way it has been organised on it's dri've?
I have for examples some musicals that are performed by several artists. It is nicely placed on the Zen Micro under Musicals/, Musicals/ and so on.
But when I look at the music library, it is then scattered all over since there are several performers for the exact same musical!
It is a PAIN. One can nicely organise everything with WinMP 0, but gets lame support from the Zen Micro...
Why don't you for once (it is not my first Zen device) follow the structure created by the user on its device rather than what you think is good for the user? (Do you want to be another MicroSoft?)
Nicolas

I know it is tag dri'ven. And that is exactly the pain.
You seem not to care because you are not listening to classical music.
But after changing the tags of allmost every single .mp3 (or .wma) file so that this stupid tag dri'ven classification (whithin the Nomad) creates a usable music library I can assure you that you don't really like your player anymore.
I have around 50 classical CDs. I currently only had the courage of ripping about a 3rd of them.
For regular pop/rock CDs, the tag scheme works fine. But that's about it.
Nicolas

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MESSAGE FOR CREATIVE

?This message is for you creative. This is not a joke take care of this message!
Creative you are the worse companie in pc hardware, right now and you know and your customer know, you are running into the "FAIL" you are selling product with no customer support at all notthing dont say that am worng I know you know and all know you are really really bad with customer support LOL!!! even DELL are better then you OMG I cant belei've DELL is not the worse but CREATIVE XD and god **bleep** talk about driver now? how long your last driver was in beta maybe like year? XD even DELL are faster to solve a problem!! OMG I cant belei've I again said this! OMG XD and well if my warranty is still good I sent my soundcard back and want to be payback because now is ridiculous how dumb you think your customer are --
NOOB CREATIVE NOOB even the worse NOOB in the WORLD are less NOOB then you(creative) OMG I punch creative in the face !

?oh mate....
i couldn't agree with you more but... if you want to be heard (not in the case of creative because clearly, what they've shown us is that they don't give a... turd) you might as well improve on the way you're going to express your feelings. clearly, calling names and writing a whole paragraph without a single "full stop" isn't the ticket to "paradise".
make a nice "letter", improve on the language, use proper grammar etc. after you finish with what you want to state, read it with clear mind and if you like it, post it.
it will be far more appreciated by the other users (cause as i previously stated, creative will not trouble themselves no matter what) and maybe you'll make them back you up with all these things you're expressing.
it's good to be able to state your thoughts but it will have a far stronger impact if you do it the right way
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Please pardon the possible misspellings/syntax errors in this post, as English is not my nati've language. I am still confident that you will grasp the essence of my message. Thank you.
I have been following the downfall of Creative in the last few days, and all I can say is : You had it coming. I am another customer who was decei'ved by buying one of your expensi've product. I spent 450$ on your X-Fi Elite pro, only to wait endlessly for stable vista drivers, which are still unstable and crippled. Yes, I know you had problems with how Microsoft changed completely its audio API a few months before launching, but the fact is that this is stuff that can happen, and you had to allocate more budget in order to develop drivers quickly to satisfy your customers. Instead, you just ignored us. And now you're paying for it.
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Thank you for your time. ?

Thank you Igor, your article is very interesting indeed, and thanks for the other responses as well, it is really appreciated.
I recently tried OSS on Linux, which offers partial support for the X-FI, but with no success. I fear that without any proper documentation provided to ALSA, the complexity of the X-Fi hardware won't allow the development of acceptable drivers for Linux anytime soon. As for Creative development for Linux, well, just go and check out their support page : http://opensource.creative.com/soundcard.html.
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A message from Creative to the Sound Blaster forum participa

We have read the strong feedback about Creative's forum post regarding driver development by Daniel_k and other outside parties. Creative's message posted on our behalf by our Company spokesperson tried to address our concern about the improper distribution of certain software which is the property of other companies. However, we did not make it as clear as we would have liked that we do support driver development by independent third parties. The huge task of developing driver updates to accommodate the many changes in the Vista operating system and the extensi've testing required, including the lengthy Vista certification requirements for audio, makes it very difficult for Creative to develop updates for all past products. Outside developers have been very helpful to Creative and our customers by developing updates for many of our Sound Blaster products, and we do support and appreciate these efforts. This however does not extend to the unauthorized distribution of other companies' property. We hope to work out a mutually agreeable method for working with Daniel_k in supporting his efforts in driver development. Going forward, we are committed to doing a better job of working more closely with third parties to support their development for our products and our customers.

May I be the first to say:
Thank you for finally responding. :smileyvery-happy:
It may be the beginning of repairing Creative's unfathomably huge PR snafu. Hopefully you guys can pull this one off, starting with this thread. If you can actually take this and turn the whole company around with it, I'm sure many Creative swear-offers may once again return to your products. By turning around, I mean:
- Quit crippling hardware with bad (or intentionally bad) software. Yes, other companies (like nVidia, Intel, AMD, etc...) do this to maintain low production cost, but when it does work, it works well, and their products are branded as "lower priced alternati'ves". Everyone's seen unpopulated component pads on hardware boards, which entices people to want to buy the full featured version. But doing it between operating systems is absolutely ridiculous!
- Support the driver community. Drivers dri've hardware. No drivers, no hardware! Concentrate as much effort on your drivers as you do your excellent hardware, and you will have a high quality product once again. I still love that the old ISA Sound Blasters often had built-in speaker amplifiers. That's a mark of quality and creativity. Hopefully you can do it again!
- Rethink your corporate strategy. Everyone now knows about Creative's history of buying up companies to stifle competition... you've got to quit that stuff. It may give you more capital, but doing it in a Microsoftian fashion is just bound to get you bad press that your company isn't Microsoft-sized enough to handle. Again.
- While Windows Vista may be the worst operating system in existence, that in no way gives you the right to refuse support on older hardware when it's darn well capable of being supported. nVidia and ATI are shining examples of this - they still support their most ancient of hardware in the newest operating systems. That's what's given me the ability to put [url="http://nliteos.com">nLite[/url]ned versions of Windows XP on darn near every computer I come across, and make it run better than ever. You need to quit spewing out excuses and start spewing out working drivers.
- And for crying out loud, your driver self extractor is atrocious. It doesn't need to rattle off the CRC as it computes each byte. I can't be the only person that is annoyed by that
With that, let's see the news flow right on in.
Message Edited by FalconFour on 04-0-2008 09:58 PM

Message to Creative: suggesti

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