Messages not listed in SOSB

Hello Friends,
I would like to know in which cases the emails will be stored in SOST.
The issue is, we have an output type with transmission medium 5(External send) and dispatch time 3 ( send with application own transaction).This output type is processed using a z-program for a sales order. Email is successfully sent to the customer but not listed in SOST.
But, when the same output type is processed in VA02 transaction, with transmission medium 5 (External send) and dispatch time 4 '( Send immediately (when saving the application))', email is sent as well as listed in SOST.
Could you please clarify?
Thanks & Regards,
Sainath

Hello Mike,
I couldn't really figure out the problem since we cannot test the external send in test sytems.The z program also using the standard function module
WFMC_MESSAGES_PROCESS
to process the output types. Any idea why it is not listed in SOST but mail sent successfully to the customer.
Thanks in advance.

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