Microsoft Windows 8 Mail App - Deleted Account still used as "From" Account

Hi There,
My wife has a Surface RT that has been upgraded to 8.1. She has been happily using the mail app (Imap account), and indeed prefers it to the Surface version of Outlook. The other evening I added my own Imap account to the mail app, but then removed it again
as I prefer the outlook version. Now whenever she sends an email from the mail app, it is using my email address as the From account (can see this by clicking "more info" under the To box) even though the account is not there, which results in no
email being sent as there are no server details etc. on which to send it.
How can i change this so that it is only using my wife's account ?
Many thanks for any help you can give.
Andrew.

Hi,
Regarding curren situation, please try to remove all accounts in Mail app and try to re-configure the IMAP account by refering steps "I can’t add or delete an email account" and "I’m having trouble with an IMAP account" in this article:
Troubleshoot email
http://www.microsoft.com/surface/en-us/support/email-and-communication/troubleshoot-mail?lc=2052#email
If the issue still persists, please contact Windows RT support for further help.
This is the Windows RT forum link.
http://answers.microsoft.com/en-us/windows/forum/windows_rt?auth=1
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us.  Thank you for your understanding.
Kate Li
TechNet Community Support

Similar Messages

  • Having trouble removing a student email account from the Windows Mail App because the school has started using office 365 for thier email which i dont have access to

    I was wondering if anybody has any ideas on how to remove a gmail account that was set up by a community college for use on their mail servers and then find out that after awhile they have locked you out because they have started using office 365 for their
    emails and you are left with a student email account that you have no idea how to delete because you have missied out on deleting it before they changed to a different email provider?
    Anybody with ideas please help because I don't know what to do

    Hi,
    Regarding to Windows Mail App, do you mean the Modern UI App in Windows 8.1? Do you mean that you want to remove the email account from Mial App? Generally, we can simply remove the account by the "Account" option in Mail App (Open Mail App, move
    the mouse the right chram bar, click Account, then click the mail account\Remove account), but if the email acocunt is tied with the Microsoft Account which is used on the pc, in that case, it is unavailable to remove the email account, you need to contact
    your college to disconnect the Microsoft Account.
    If I'm misunderstanding something, please free correct me.
    Regards
    Yolanda Zhu
    TechNet Community Support

  • TS5223 i have change my name and my icloud is still using the old account. how do i change it to my new apple ID on my iphone without deleting the backup already in icloud

    have change my name and my icloud is still using the old account. how do i change it to my new apple ID on my iphone without deleting the backup already in icloud

    To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use.  If you don't know the password for your old ID, or if it isn't accepted, and your old ID is an earlier version of your current ID, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iDevice on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • I deleted 4 accounts and the mail app keeps trying to contact the old account server causing thousands of emails to be processed and causing my ISP to charge my account 20-30GB of data. Why is this happening and how do I stop this activity?

    I deleted 4 accounts and the mail app keeps trying to contact the old account server causing thousands of emails to be processed and causing my ISP to charge my account 20-30GB of data. Why is this happening and how do I stop this activity?
    I only now have 3 accounts!
    The old accounts have been deleted but the "Provide Mail Feedback" selection shows:
    Mail Version: 6.5 (1508)
    Total Accounts Configured: 4
    Account: MFAosImapAccount
    8 mailboxes:
    2029 messages, 362315022 bytes
    0 messages, 0 bytes
    0 messages, 0 bytes
    0 messages, 0 bytes
    0 messages, 0 bytes
    0 messages, 0 bytes
    0 messages, 0 bytes
    795 messages, 167250216 bytes
    Account: IMAPAccount
    10 mailboxes:
    4 messages, 1199297 bytes
    0 messages, 0 bytes
    556 messages, 160661538 bytes
    3036 messages, 802090564 bytes
    0 messages, 0 bytes
    0 messages, 0 bytes
    3019 messages, 801316850 bytes
    0 messages, 0 bytes
    0 messages, 0 bytes
    10 messages, 3104320 bytes
    server information:
    vendor: Google, Inc.
    name: GImap
    Account: MFAosImapAccount
    10 mailboxes:
    180 messages, 40819804 bytes
    37 messages, 1013784 bytes
    0 messages, 0 bytes
    0 messages, 0 bytes
    0 messages, 0 bytes
    0 messages, 0 bytes
    0 messages, 0 bytes
    210 messages, 19863404 bytes
    0 messages, 0 bytes
    0 messages, 0 bytes
    Account: LocalAccount
    24 mailboxes:
    7 messages, 88931 bytes
    294 messages, 2849595 bytes
    1 message, 6558 bytes
    0 messages, 0 bytes
    1 message, 9186 bytes
    26 messages, 744240 bytes
    0 messages, 0 bytes
    2 messages, 7698 bytes
    502 messages, 4398261 bytes
    0 messages, 0 bytes
    0 messages, 0 bytes
    0 messages, 0 bytes
    98 messages, 40510329 bytes
    1 message, 2289 bytes
    0 messages, 0 bytes
    0 messages, 0 bytes
    0 messages, 0 bytes
    19 messages, 465695 bytes
    1268 messages, 76984849 bytes
    0 messages, 0 bytes
    10 messages, 312327 bytes
    0 messages, 0 bytes
    6 messages, 113325 bytes
    1 message, 10034 bytes
    Total Incoming Message Rules: 1Junk Filter Mode: Automatic
    number of messages evaluated: 50165
    number of messages evaluated as junk: 17332
    number of messages manually marked as junk: 433
    number of messages manually marked as not junk: 471
    training balance: -14
    training debt: 741
    training credit: 727
    2 smart mailboxes:
    1 message, 2 criteria
    0 messages, 2 criteria

    The "LocalAccount" is "On My Mac" and doesn't correspond to an account on a mail server. That all I can tell you from the information provided.

  • Windows Mail App not Auto Syncing

    Hey guys, I'm having an issue with the Windows Mail app on both my laptop and Surface RT. I'm running 8.1 on both and I've recently ditched Gmail in favor of Outlook.com. Right now my Gmail accounts are forwarding to Outlook. However, I still sign in to
    my computers using my Gmail account (not sure if that matters). Ever since I eliminated my Gmail accounts from the Windows mail app, the app will not automatically sync with Outlook.com when I receive messages. The only time I get updates is if I manually
    sync. Yes, I have set the email account to "download as items arrive". I have restarted my computers, I have uninstalled and reinstalled the mail app. Not sure what else to do. Help! 

    Hi,
    Accrording to your description,the issue occurred on both your laptop and Surface RT.
    So,I think the issue isn't related to Windows mail app.
    In addition to ZigZag3143x mentioned, I suggest you create a new mail account to test this issue.
    If it works,I suggest you remove your outlook.com account and re-add it.
    Regards,
    Kelvin hsu
    TechNet Community Support

  • Hi my partner used my email address and iTunes account to set up his iPhone and now both our phones have merged! Does anyone know how to separate these? Can he still use our iTunes account with a different Id or email! Please help!!

    HI my partner used my apple id and email address when setting up his iPhone so when he turned on iCloud our phones merged!! How do we undo this? Can he still use my iTunes account with a different Id and can he change the email on his phone without losing information? Also iPad is linked too, the family uses this and I would like to keep my phone separate! At the moment nothing is sacred! Please help! We are not very good with computers!!

    Several things here so let me attempt to clarify.
    For iCloud the reason the contacts where removed from he other device is because you updated your contacts, in this case deleted them, and then iCloud updated the other device to match. By deleting the iCloud account on the device it will stop the device from using that iCloud account and therefore nothing will change on the other device. By using a seperate Apple ID you can still use the features of iCloud, Find My iPhone comes to mind, without your content (contacts, message etc.) merging with the other device
    For iTunes, you cannot use two Apple IDs for one account however if you use the same account iTunes on your computer will keep the content on each device seperate very nicely. You can also configure the settings for iTunes and the App store on each device to keep the content from automatically downloading to the other device. What I meant by share apps and music is this. What happens if you find a game, lets say Minecraft, that you really like and it cost, as Mincraft cost, $6.99USD. You buy it and play for a while and then you realize that your husband really likes the game as well. If you both use the same Apple ID for iTunes he can download the $7.00ish game to his device at no additional charge. If you use seperate Apple IDs for iTunes well... it look like he will also be paying for the game to have it on his account. Same goes for Music and Movies
    I hope that clears things up. Let me know if you have anymore question.

  • Encoding problems in email while on Windows Mail app

    Hello.
    I have a question concerning email and encoding problems in the Windows Mail App in Windows 8.1.  I have encountered a problem with an email I received, while reading, I see strange ASCII characters in one email.  I have never encountered it in
    my web browsers nor Gmail, just the Mail App.
    I was referred to come here when I had asked a similar question there:
    http://answers.microsoft.com/en-us/windows/forum/windows8_1-ecoms/strange-foreign-ascii-characters-appearing-in/911f8a44-c302-4fa1-bcaa-3297b32d9120
    I don't know which forum to go to so I picked here.
    Is there any way that it can be resolved.  I tried to troubleshoot, nothing worked; I even synched, to no avail.
    I look forward to a response.
    JB

    Hi JB,
    The responder on answers was a bit confused. The MSDN forums are for developers to discuss writing their own apps. We cannot help with problems using Windows or its built-in apps.
    If the folks on answers cannot help then you may need to open a support incident. See
    http://support.microsoft.com , or the folks on answers may be able to direct you to the specific page for the Windows Mail app.
    --Rob

  • Windows Mail app in LAN-Network "e-mail address not available"

    Hello,
    I have a Problem with the Windows Mail app at Windows 8.1. Everything works normally at home, but when I try to update mails at university I get the message "e-mail address not available", but Hotmail works fine. I have four more addresses synced,
    none of these is updated while I am logged in at university.
    So when I start my computer, I have to log in in the University network via IE, there is also a timeout after an hour or so.
    I have to go access my mails in the browser, but that is quite bothersome with four e-mail addresses.
    Anyone who has an idea how to solve this?
    UPDATE: OneDrive does also not sync. It says all Files are up to date, but there are not. If I try to download files via Onedrive App, I get the error message "Currently, the file can't be opened. An Error ocurred with OneDrive."

    Hi,
    How about your problem now? Is your Mail APP still works properly in your home? According to your description, it's should your School network problem. Is your IE enabled any network Proxy when you using it at school?
    Roger Lu
    TechNet Community Support

  • When we attach photos to an email in the Apple Mail app, the photos appear tiny on gmail accounts.

    When we attach photos to an email in the Apple Mail app, the photos appear tiny on gmail accounts. They are unable to download the file as the size sent. We have tested this in multiple gmail accounts and we have tried sending as different sizes and actual size with no difference. Other photos attached in other ways come through fine. This seems to be a a result of the recent iphotos to photos app update.
    Please advise on if this is a bug with how mail is ending the photos or how gmail is receiving them.

    Try using Mail as the email client for iPhoto and see if that will fix the problem:

  • Mail app closes when not used for a while how fix?

    mail app closes when not used for a while how fix?

    This may also be due to the Sudden Termination feature built into OS X, which will effectively quit a process if the system is demanding resources. Mail can be a RAM hog at times, and if your system only has a few GB of RAM, then when other programs demand more and you have not been using Mail then the system will invoke Sudden Termination to quit it so more RAM is available elsewhere.
    Do you have only ~2-4GB of RAM in your system? Check for this in the About This Mac option in the Apple menu, and if so then consider upgrading to more if your system supports it. Alternatively you can try quitting other applications to free up more RAM.
    To see which programs are using the most RAM, open the Activity Monitor utility and choose My Processes from the drop-down menu. Then ensure Real Memory is checked in the View > Columns menu, and click this menu's title to sort the items by it.
    Keep in mind that sudden termination does not fully quit the program, so Mail may still show up in Activity Monitor when you open it even though it may be closed from the Dock.

  • Mail app freezes after first use on iPad 3 and ios 8.1.  How to solve?

    Apple mail app freezes after first use after reset.  iPad 3 and IOS 8.1.  How do resolve?

    Hi, sixfinger.  
    Thank you for visiting Apple Support Communities.
    Try forcing all applications to close and restart the device.  Once this is done test to see if the Mail app functions correctly.
    iOS: Force an app to close
    http://support.apple.com/kb/ht5137
    iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/ht1430
    Cheers,
    Jason H.

  • Hi,I have made a new Apple ID and logged in on my phone, on settings, but the app store is still using my old one. How do I get rid of the old ID and replace it with the new one?

    Hi, I have made a new Apple ID and logged in on my phone, settings > iTunes & app stores, but the app store is still using my old Apple ID. How do I get rid of the old ID and replace it with the new one?

    HAYDONISRAD wrote:
    ...  Maybe I'll stick with hers for now :-)
    OR...
    You could use your preferred Apple ID from now on, but you can still access your purchased items such as music, movies, or software using your other Apple IDs.
    From Here   http://support.apple.com/kb/HE37
    I have multiple Apple IDs. Is there a way for me to merge them into a single Apple ID?

  • HT203052 How do I delete an icloud account which uses an email account no longer in use - I do not have the the passwrd for this account

    How do I delete an icloud account which uses an email account no longer in use - I do not have the the passwrd for this account

    You will need the password. If you can't get it reset via http://iforgot.apple.com (if you remember the answers to the account's security questions then you should be able to reset it via them) then try contacting Support in your country, they should be able to reset it.
    Contacting Apple about account security : http://support.apple.com/kb/HT569
    If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html

  • When I downloaded the new Mavericks system, all of the many RSS feeds I had in my mail app deleted. How do I get these back?

    When I downloaded the new Mavericks system, all of the many RSS feeds I had in my mail app deleted. How do I get these back?

    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        

  • HT203167 I had to reinstall my whole computer because of a virus, but how do i get all my old  purchased songs back into my ituns? (i still use the same account)

    I had to reinstall my whole computer because of a virus, but how do i get all my old  purchased songs back into my ituns? (i still use the same account).
    Thank you for helping.

    Welcome to the Apple Community.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.

Maybe you are looking for

  • Kernel Panic with Netboot Across Subnet Intel iMac

    I have a problem with trying to netboot a intel iMac across the subnet. It connects up goes to the spinning globe then the spinning globe stops spinning and I get a kernel panic. I've tested that the mac can netboot in the same subnet as the netboot

  • How do I change the start date for the week from Monday to Sunday on my iPhone 5?

    How do I change the start date for the week on iCal from Monday to Sunday on my iPhone5?

  • HOW DO YOU CHANGE THE ICONS IN YOUR DOCK

    I have went onto the apple site and downloaded fun icons to spice up my desktop and folders and I have been successfull in changing the folder icons but do not know how to change the icons in the dock.....can someone please help me out.....thanks in

  • Sql query to fetch session id

    Hi, I am to trying to fetch session id of a previously submitted process of a search button......so that i can display the search results in a different page.....so is there any sql query or pl/sql procedure to fetch the session id.

  • TS1363 I do not see my iphone on my computer

    I unistall itunes, then reinstall it on windows xp sp 3 and when I plug it into the computer I do not see if on itunes.  My phone has a picture with the itunes icon and a usb plug