Migrating Webview Reports to CUIC
Hello,
Everyone is running around with this problem since cisco stops the webview , the CUIC is a great reporting solution but the only thing CUIC is weak with is the stock reports , not only they don't include all the reports mostly needed but they can only be found in the half hour intervals (no consolidated reports)
After months of working and developing i finally found out a way to migrate the webview reports to CUIC in a database query (not only anonymous block) and here are the detailed steps:
1- If you have a webview server (version 8.0 preferred or earlier) go to drive c: then folder icm\custom (if you don't a ZIP file is attached)
2- Under the custom you will find folders for each type of reports (agent per team , agent per agent, calltype , skill group , etc.....)
3- Choose whatever report you want to migrate to CUIC (in this scenario we will choose the calltype22 report)
4- The file that is located under the caltyp folder is name caltyp22.srd
5- open the file using notepad
6- when you open the file you will find along list of data , you should ignore most of it , just search for (retrieve=") , after that you will find a SELECT , copy all the data from there until you reach (" arguments=) (of course don't copy the " arguments=)
7- paste the copied data into a new notepad , search for all the values (112) (it is usually beside the Datetime parameter) replace it with 101
8- delete everything that has the : like this
Call_Type.CallTypeID in ( :list_calltype ) AND
CTHH.DateTime >= :start_date AND
CTHH.DateTime <= :end_date
Any sql command that has the : remove it completely.
9- Copy the updated data and create a new report definition
10- use database query and historical datasource (because the report we are doing now is historical , if you decided to migrate a realtime use the real-time datasource)
11- paste the updated notepad file into query .
12- at the end of the page there is a create fields button, click on it and the report should be verified correctly and the fields are created.
13- after that go the next tab which is the fields , search for calltype (in other reports you may need the agent team , agent, skill group, etc... search for the ID value not the value it self) , click on the edit properties , below beside the value list choose the call types from the drop down menu and click on update.
14- go to the last tab which is the properties , choose the Key Criteria Field to be the call type (call type) and click on the historical checkbox below it , choose from Historical Key Field the Datetime value then click on save at the top of the report definition.
Now your report definition is ready , all what you have to do is to go and create a new report and assign this report definition to it , be aware that in case of creating a new report , all the fields will be visible so go to the edit view and edit the report with only the need values for you.
I hope this helps.
Amer R. Sha'er
Hello,
Sorry, i forgot to add that the above way is only possible with a CUIC premium version (standard won't have this option)
also the data for the times (like average handle and ASA) would be in in normall decimal (like 425) so all what you have to do is to go to the report definition , choose the fields tab , search for asa , click on edit formating , in the fromat field choose time (HH:MM:SS) value , also for the SL if you need , you may also change it to the % in the same way.
One last thing , if you need a footer (which is the total, average or max value) in the summary raw , edit the footer in the same place under the format to the needed value.
Hope this helps.
Amer Sha'er
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Post Author: david_okeefe
CA Forum: Deployment
Hi,I am trying to migrate an existing Crystal Reports installation from an old server to a new server. To prevent interruption of service, the new server must be able to be online at the same time as the old server (thus it must have a different name). I installed Crystal Reports Server XI and told it to create its CMS database by copying the existing CMS database. Unfortunately, I received an unspecified error ("failed to received first object from source database"). After that, I opted to create a new, default CMS database. I tried using the import wizard to migrate the reports to the new server. The import wizard managed to bring over all of the folders, users, and groups, but not any of the reports. When I looked at the migration log, it gave me an error stating that it could not find the parent folder. I have no real idea how to address this issue. On a related note, I also do not know how to point crystal at the reports repository on the new server. I tried using the Data Source Migration wizard to copy the reports from the old server to the new server. Unfortunately, it didn't appear to register any of the new reports. Given what I have already tried, I am not sure how to proceed.Any help would be appreciated.Thanks,DavidPost Author: david_okeefe
CA Forum: Deployment
Hi,I am trying to migrate an existing Crystal Reports installation from an old server to a new server. To prevent interruption of service, the new server must be able to be online at the same time as the old server (thus it must have a different name). I installed Crystal Reports Server XI and told it to create its CMS database by copying the existing CMS database. Unfortunately, I received an unspecified error ("failed to received first object from source database"). After that, I opted to create a new, default CMS database. I tried using the import wizard to migrate the reports to the new server. The import wizard managed to bring over all of the folders, users, and groups, but not any of the reports. When I looked at the migration log, it gave me an error stating that it could not find the parent folder. I have no real idea how to address this issue. On a related note, I also do not know how to point crystal at the reports repository on the new server. I tried using the Data Source Migration wizard to copy the reports from the old server to the new server. Unfortunately, it didn't appear to register any of the new reports. Given what I have already tried, I am not sure how to proceed.Any help would be appreciated.Thanks,David -
Migrating Crystal reports 8.5 to XI
Hi All,
I have to migrate the Crystal Reports from 8.5 to XI which are being called from ASP and using procedures. Please guide:
1. What will be the steps for migration
2. What changes would be required at ASP level if we migrate the reports from 8.5 to XI
3. What are the basic challenges while migrating from 8.5 to XI
4. Please provide any document if any one have for crystal reports migration
Thanks in advanceHi Shal,
1. What will be the steps for migration
There is no specific steps to migrate your reports, you will have to open your reports in XI and refresh and save. This will migrate your reports from CR8.5 to XI.
2. What changes would be required at ASP level if we migrate the reports from 8.5 to XI
I am not sure but, you may have to change run time files.
3. What are the basic challenges while migrating from 8.5 to XI
If insert any SQL statements in Show Sql these will not take care in XI, rest all you will not have any issues.
4. Please provide any document if any one have for crystal reports migration
If you are using Crystal Enterprise then you will have to migrate it from one enterprise to other using import wizard. Since you are migrating reports, there isno specific document.
Thanks,
Sastry -
Migrating Unmanaged Reports from CE 10 to Business Objects XI R2
Hello all,
We are in the process of migrating our report server from CE 10 to BOJ XI R2.
I'm having issues trying to access Unmanaged Reports using a URL. In CE10 we were able to access unmanaged reports using a URL such as HTTP://<servername>/crystal/enterprise10/MyReport.rpt
But now in BOJ XIR2, when accessing reports using an equivalent URL such as http://<servername>/businessobjects/MyReport.rpt
or
http://<servername>/businessobjects/enterprise115/MyReport.rpt I get the below error
WCA plugin error
Message:An exception has occurred in the plugin with message:
Failed to initialize viewrpt component, with path
<INSTALLDIR>/bobje/enterprise115/solaris_sparc/wcs/components/libwcs_xn_reportviewer.so.
Component may be unavailable.
Is this approach not supported now? I know that in CE10 this approach was deprecated but still supported ( as mentioned in note "1217747 - Unmanaged URL web reporting does not work in Crystal Reports 9 (and later) " )
Or, is there something I'm doing wrong?
Is there a simple work around, short of hosting all the reports on the enterprise server and using any SDK.
Thanks for your help.
PS: I copied libwcs_xn_reportviewer.so from CE10 to the required dir in BOJ, and tried again. This time the library error was on another library. Error keeps cascading and I stopped. I know this is not the right approach, but this tells me they must have removed/changed this feature.
Previous Setup that works
Crystal Enterprise 10 on Solaris 8
Sybase 12
Weblogic
New Setup that I'm having issue with
Business Objects Enterprise XI R2 on Solaris 10. Installed SP2 followed by SP5
MySQL ( for testing only )
tomcat ( for testing only)
Edited by: James selwin on Mar 17, 2009 10:32 PM
Edited by: James selwin on Mar 17, 2009 10:34 PM
Edited by: James selwin on Mar 17, 2009 10:34 PMThe first thing you will want to do is to publish all of your reports to Business Objects XI and make sure they all still work. Obviously they won't have the dynamic parameters anymore but you should just ensure they all work and are able to connect to their databases. You can use a tool like the publishing wizard to help you.
All the reports should now be available inside of XI.
Unfortunately you will need to manually modify all of the 400 reports to use the business objects Dynamic Cascading Parameters DCP.
There should be some DCP info in the Business Views documentation.
I hope this helps
Rob Horne<br /><a href="/blog/10">Rob's blog - http://diamond.businessobjects.com/robhorne</a> -
How to migrate a report .SQR to Oracle repots, I have the file .SQR
I have a problem, I need migrate a report .SQR to Oracle Reports, So, I don't know .SQR. one idea for this
Is that a Hyperion sqr file? I doubt there are migration tools, so you will need to rebuild the report in Oracle Reports.
-
How to migrate a report .SQR to Oracle repots
I have a problem, I need migrate a report .SQR to Oracle Reports, So, I don't know .SQR. one idea for this
Hello,
I don't know SQR, but Google said that it is either a Hyperion or Peoplesoft product.
This forum is dedicated for migrations from non-Oracle databases to Oracle, using the SQL Developer Migration Workbench. So you should better place your question in the Oracle Reports forum: Reports
Best regards
Wolfgang -
Hi,
We have just upgraded the ICM Enterprise 6.0 to UCCE 7.5. But when we tried to generate the Webview Historical Report (e.g. Call Type Daily Report), the following occurs:
1. The date format is in mm/dd/yyyy format, whereas the date format in ICM Webview 6.0 previously was in dd-M-yy format (e.g. 12-Jul-10). I checked the Regional setting in the new ICM Adminworkstation (with webview), the date format is in mm/dd/yyyy format, i tried to change the date format to match the previous one, but the date format still does not change accordingly in the report.
2. Some of the data in the new webview report does not match the one in previous webview report, based on the same selected report period and same Call Type. some data was missing.
Are the 2 cases mentioned above related and caused by the common problem?
Appreciate any advice.
Thanks & Regards,
EricThe data is internally stored in an external format. Go back to the program that filled this field, there is something missing there.
Look at FM like
- CONVERT_DATE_TO_INTERN_FORMAT
- CONVERSION_EXIT_PDATE_INPUT
You only keep date in external format when filling a BDC, for most other input mode (BAPI and the like) data must be converted to internal format.
Regards,
Raymond -
How to import a report in CUIC 8.0 Standard Edition?
Hi all,
We are using CUIC 8.0 Standard Edition. Cisco says in the CUIC 8.0 Data Sheet that it is possible to import a report with CUIC 8.0 Standard Edition. However when I am working with the CUIC 8.0 Reporting App I find nothing in it's Web interface regarding importing reports.
What is wrong? Does anybody know how to import a report with CUIC 8.0 Standard Edition?
Thanks.
NikolayClosed. I did notice that button Import Report.
Thanks.
Nikolay -
What is a migrated document report.CVS?
establish_communication_SmartKey.htm,C:\temp\HP_WebRelease\setup\help\fr,C:\temp \HP_WebRelease\setup\help\fr....I found this in "a Migrated Document Report. CVS. Ant idea what it is and can I get rid of it?
Any movie openable in QuickTime.
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