Migration Accelerator - Process Server not showing up in CX Configuration

For the part of the documentation where you establish what the process server is in the CX agent settings. I went to do that setting, but the Process Server never shows up. I have given it a few days and it still doesn't fill in the box.

Hi Joe,
This happens when process server is not registered with CS server. please check below:
On the Process Server, open
c:\home\svsystems\etc\AMETHYST.CONF. Search for 'PS_CS_IP' and port.
please validate above information is correct and PS_CS_IP should be public ip address of CS in Azure and same case for port (it should be public address of CS in Azure). In some cases your public address will change for CS in azure if you shutdown and start
the VM. This is due to no reserved IP address configured for this VM.
if that is the case, you will have to follow below steps to reset the things:
#1 Reconfigure Source Machine and MT to point to CS
on the Source Machines and Master Target (in your Azure subscription) you can change it from HOSTCONFIGWXCOMMON.EXE found under <program files>\InMage Systems
#2 Reconfigure PS to point to CS
on the Process Server, open c:\home\svsystems\etc\AMETHYST.CONF. Search for 'PS_CS_IP' and change the IP address to point to your new public CS IP address.
After making changes to your AMETHYST.CONF you need to restart TMANSVC service (go to RUN > services.msc > scroll down to tmansvc & restart it.)
#3 Reconfigure CS with MA Portal
Unregister CS from MA from
From CS Portal > menu Settings > Rx Settings > click ‘Unregister RX’
Run post deployment script on CS with new public IP as described in HELP, under the section ‘Installation and Configuration’ > ‘Create and Install components’ > ‘Install CS on Windows’ > ‘Run Postdeployconfig script’
Register CS with MA
From CS Portal > menu Settings > Rx Settings > click ‘Unregister RX’
Thx-Gopi

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Team,
I have configured CX, MT and PS. When I navigate to Monitor -> Agent Heartbeat; I see "Unknown" value under Machine and Agent Role tab. Looks like I am missing something? Please advice. Many thanks!

Hi Avihai,<o:p></o:p>
Problem 1: Machine & Agent role shown Unknown.<o:p></o:p>
This is normal behavior. This kind of status will be
shown for Configuration server (CS) & Process server (PS) only.<o:p></o:p>
You will see the time stamp under "Process Server
(PS)" only if an server is installed with that role.<o:p></o:p>
Problem 2:
Could you please check the 'amethyst.conf' file in the following location "C:\home\svsystems\etc"
is provided with the right Configuration server IP (CS).<o:p></o:p>
PS_CS_IP = "CS_IP"<o:p></o:p>
PS_CS_PORT = "HTTP/HTTPS_port number"<o:p></o:p>
Also please check which method of communication is
selected while installing CS.<o:p></o:p>
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Hi Team,
I have registered CX portal with RX IP (MA). But still can't see the process server in MA portal discovery agent option.
If you found this post useful, Please "Mark as Answer" or "Vote as Helpful". Thanks & Regards.

Hi Joe,
This happens when process server is not registered with CS server. please check below:
On the Process Server, open
c:\home\svsystems\etc\AMETHYST.CONF. Search for 'PS_CS_IP' and port.
please validate above information is correct and PS_CS_IP should be public ip address of CS in Azure and same case for port (it should be public address of CS in Azure). In some cases your public address will change for CS in azure if you shutdown and start
the VM. This is due to no reserved IP address configured for this VM.
if that is the case, you will have to follow below steps to reset the things:
#1 Reconfigure Source Machine and MT to point to CS
on the Source Machines and Master Target (in your Azure subscription) you can change it from HOSTCONFIGWXCOMMON.EXE found under <program files>\InMage Systems
#2 Reconfigure PS to point to CS
on the Process Server, open c:\home\svsystems\etc\AMETHYST.CONF. Search for 'PS_CS_IP' and change the IP address to point to your new public CS IP address.
After making changes to your AMETHYST.CONF you need to restart TMANSVC service (go to RUN > services.msc > scroll down to tmansvc & restart it.)
#3 Reconfigure CS with MA Portal
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From CS Portal > menu Settings > Rx Settings > click ‘Unregister RX’
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Register CS with MA
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Thx-Gopi

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Hi,
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sorry, i don't know what else it could be then. if you have another external drive you can try doing a full system restore from the TM backups onto that drive and see if MA will recognize that drive and migrate from it. other than this there is always manual migration. slow and tedious but it can be done. see this link for help with that
http://discussions.apple.com/message.jspa?messageID=6185507

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Originally Posted by WoofaJB
m_jonis wrote:
> In article <SIHaj.12025$[email protected]>,
> [email protected] says...
>> Are you pressing F5 when on the Task Server tab? For some reason
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>>
>> Simon
>>
>>
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Migration Accelerator - Process Server not showing up in CX Configuration

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