Migration from DPS subscription to Creative Cloud

Hi there,
I come to this forum for a DPS account problem because no other form of Adobe support seems able to solve my problem.
I have been using DPS since the beta days and then subscribed to DPS professional although I create only Single-folio apps (no other product choice at the time).
When this yearly subscription was about to run out, I considered migrating to Creative Cloud, which had been released by then and seemed perfect for my needs: CS6 and as many Single-folio as I needed to produce.
Right now, with my Creative Cloud subscription working fine, I can create my folios to the point where I transfer them directly to the iPad; no problem this far. But it’s when I would need to open the App Builder and get a single-folio app generated that I’m stuck. When I enter my Creative Cloud credentials (with an Adobe ID which happens to be the same I used for my former DPS subscription), I get a message that my DPS account has been deactivated. It seems my Adobe ID is still linked to the DPS subscription that ran out and isn’t identified as a Creative Cloud account…
Here’s the whole message (translated from french): ‘This account has been deactivated. Your DPS subscription isn’t up to date, try another ID or contact your Adobe representative to update your account’
I tried Instant messaging support to end up reading there was nothing the support person whom I was chatting with could do. So I tried phone support, not successful either. I’ve tried getting into my Creative Cloud settings to see if I could create another Adobe ID, but found nothing. To this day, I’m still unable to open the DPS App Builder and generate an app.
Maybe there’s something I’m missing. For info, all my software is up to date.
If anyone has a clue as to where I could try next to get that problem solved, it would be more than welcome, I’ve been unable to produce any single-folio app for more than a month now.
Thank you beforehand.

I figured this was the problem, but I was hoping it would’nt have to come to canceling CCM subscription and purchasing a new one. But if it’s the easiest way, then that’s what I’ll do.
Thank you very much for the swift answer.

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Migrating settings, actions, plug-ins etc. from CS5 to CS6 (Creative Cloud)

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http://helpx.adobe.com/photoshop/kb/preset-migration-photoshop-cs6.htm l
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Can I use my free 1 year subscription from canon promotion to creative cloud if I already subscribe?

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Adding a new/different subscription does not automatically cancel what you have
Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
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Chat start time
Aug 9, 2014 2:51:06 PM EST
Chat end time
Aug 9, 2014 2:58:37 PM EST
Duration (actual chatting time)
00:07:31
Operator
Arun Kumar
Chat Transcript
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with 'Arun Kumar'
Arun Kumar: Hello! Welcome to Adobe Customer Service.
Arun Kumar: Hi Laurel.
Laurel Suess: I want to cancel my subscription please.
Arun Kumar: I understand that you would like to cancel your membership, Adobe.com and related services are experiencing system maintenance( Friday, August 8th 4 pm PST through Sunday, August 10th 12 noon PST). Our apologies for the inconvenience and request you to check back on Sunday after 12 noon PST as our IT/Web team is working on this.
Laurel Suess: This is not convenient. I want to cancel my account, please.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Arun Kumar: I understand your Concern on Subscription cancellation, However our internal application's are not working due to Maintenance and update. We will take care of your Subscription tomorrow if there is any issue related to billing and Cancellation.
Laurel Suess: Please email me a copy of this chat conversation and the address where I can cancel my account when your site is operable.
Arun Kumar: Please check with us after tomorrow midday.
Laurel Suess: Please email me a copy of this chat conversation.
Arun Kumar: I am sorry but this option is no more working, you can Copy the Chat transcript from your end.
Arun Kumar: Is there anything else I can help you with?

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Chat start time
Aug 9, 2014 2:51:06 PM EST
Chat end time
Aug 9, 2014 2:58:37 PM EST
Duration (actual chatting time)
00:07:31
Operator
Arun Kumar
Chat Transcript
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with 'Arun Kumar'
Arun Kumar: Hello! Welcome to Adobe Customer Service.
Arun Kumar: Hi Laurel.
Laurel Suess: I want to cancel my subscription please.
Arun Kumar: I understand that you would like to cancel your membership, Adobe.com and related services are experiencing system maintenance( Friday, August 8th 4 pm PST through Sunday, August 10th 12 noon PST). Our apologies for the inconvenience and request you to check back on Sunday after 12 noon PST as our IT/Web team is working on this.
Laurel Suess: This is not convenient. I want to cancel my account, please.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Arun Kumar: I understand your Concern on Subscription cancellation, However our internal application's are not working due to Maintenance and update. We will take care of your Subscription tomorrow if there is any issue related to billing and Cancellation.
Laurel Suess: Please email me a copy of this chat conversation and the address where I can cancel my account when your site is operable.
Arun Kumar: Please check with us after tomorrow midday.
Laurel Suess: Please email me a copy of this chat conversation.
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http://ww.learnadobesoftware.com

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Arpit Kapoor kirjoitti 21.5.2012 kello 13.55:
Re: Photoshop Subscription Edition > Creative Cloud
created by Arpit Kapoor in Adobe Creative Cloud - View the full discussion
Did you purchased PS CS5 or CS5.5 subscription?
When exactly did your purchased that? Could you please specify the date?
Have you been charged for the same yet? If you have, how much have you been charged?
http://www.adobe.com/products/creativecloud/faq.html
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Migration from DPS subscription to Creative Cloud

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