Migration from Sky to BT Infinity has it worked fo...

Losing the will to carry on...  
Put order in beginning of may, initially given date of 22nd May, had many many changes of date every few days, lots of letters from BT and Sky confirming new date. Currently sposed to be 17th June as long as that lasts.
I have phoned a number of times to get assurances that it will be migrated on the date they said, no reasons why not, no problems with the order, the next day the dates move despite that, I have complained twice and got the same poor response of everything checks out.. this seems to be a theme on the forums, should i just cancel or will it one day move successfully
Its the worst customer experience I have ever received and I have a feeling its going to get worse.. what bugs me most is lack of a coherent explanation why!!
I had the same poor experience when cancelling BT Sport and I was told I wouldnt have to pay the 15 quid again to resubscribe which was a lie, a complaint didnt lead to any resolution just a confirmation that my previous order was cancelled and they couldnt do anything.. in fact as I write this I wonder why I am bothering considering a move to such a crackpot company....

Hi sparkyq,
Welcome to the forum and thanks for posting 
I am sorry to hear about the problems you are having with your order. I will be in touch about your order.
Click on my username and under the "about me" section you will the link to get in touch with us.  Whenever we receive your details we will go from there. 
Cheers,
OlgaC 
BTCare Community Mod
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