Migration from Sky Broadband to Infinity 2

Hi,
Just wondered if someone can confirm is this correct.
I have called today to port from standard Sky Broadband to BT Infinity 2.
The operator advised me that I would need to port into the standard BT Total Broadband service first then the day after I would have to place another order for BT Infinity.
I would appreciate it if someone can confirm this is correct as its a bit long winded.
Thanks

Valentine wrote:
If you pay Sky for your line rental then yes, it seems that the line has to be taken over first then Infinity ordered.
My line was taken over sometime yesterday and a nice lady phoned at 8.30am this morning to book an engineer visit for next week.
My broadband is still active with the old provider as i asked them to keep it live until I contact them, maybe this would happen anyway but I have read a few horror stories on here
Again, not how it happened for me - I had everything with Sky, phone line switched over on 3rd May, engineer called round 10 minutes later and set up Infinity

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Migration from Sky to BT Infinity has it worked fo...

Losing the will to carry on...
Put order in beginning of may, initially given date of 22nd May, had many many changes of date every few days, lots of letters from BT and Sky confirming new date. Currently sposed to be 17th June as long as that lasts.
I have phoned a number of times to get assurances that it will be migrated on the date they said, no reasons why not, no problems with the order, the next day the dates move despite that, I have complained twice and got the same poor response of everything checks out.. this seems to be a theme on the forums, should i just cancel or will it one day move successfully
Its the worst customer experience I have ever received and I have a feeling its going to get worse.. what bugs me most is lack of a coherent explanation why!!
I had the same poor experience when cancelling BT Sport and I was told I wouldnt have to pay the 15 quid again to resubscribe which was a lie, a complaint didnt lead to any resolution just a confirmation that my previous order was cancelled and they couldnt do anything.. in fact as I write this I wonder why I am bothering considering a move to such a crackpot company....

Hi sparkyq,
Welcome to the forum and thanks for posting
I am sorry to hear about the problems you are having with your order. I will be in touch about your order.
Click on my username and under the "about me" section you will the link to get in touch with us. Whenever we receive your details we will go from there.
Cheers,
OlgaC
BTCare Community Mod
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Changed from sky to bt infinity now connection slo...

I have just changed from sky broadband to bt infinity. I've managed to connect my daughters ps4 to the internet but the connection is really slow and keeps dropping so she can't play online even when no one else is using the Internet. If someone else wants to use the Internet she can't play at all! Do I have to adjust the settings on the ps4 or the home hub 5, when setting up the ps4 I used auto settings.
Please could someone let me know what to do
Thanks in advance

turn off smat setup http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
are you connecting wired or wireless?
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BEEN TRYING TO SWITCH FROM SKY UNLIMITED TO INFINI...

The grass is not always greener on the other side! Althought it certainly looked that way when I decided to switch provider to take advantage of the BT Sport package.
I ordered the full monty Infinity, Phone, Broadband and TV package and did so via a cashback website. Strangely the next day they created separate order for just a phone install and my cashback track "failed". (saving BT £120). Although I've waited so long now I launched an investigation using my own evidence to Quidco and it was granted again!
My Phone line was switched over pretty quickly (realised later that once your phone line has been switched to BT, to switch back to Sky and use their equipment at the exchange would cost a fee of £50! grrr). So I started to feel a little trapped. But tried to be positive.
Unfortunately nothing else happened. I called BT who initially denied there was any order for anything else. Luckily I keep screen shots/emails + original details of my order much to their embarassment. They apologised but insisted they should put order again immediately on phone. (which would have saved BT more cashback but I said no thanks I will do it online). I tried to cancel everything but here I was told I would have to pay £50 to switch phone line back. The cheek! Trapped.
I got a date 23rd of July for my switch over to Infinity, BT Vision Box arrived, engineer booked in on a 8am-1pm slot. Things were looking positive. Took day off and engineer was late but he did ring me to warn me in his defence. He seemed very competent and knowledgeable. After 5 hours though he said he had to leave and that he couldn't get it working although he thinks he cleared a fault on the line. I'm in IT and had a friend who used to be Openreach engineer. So we discussed in detail the situation.
Obviously I do not know for sure, but appears that my FTTC service was a no go because the local Cabinet had no spare ports only five broken ones (he tried about 3 of these). He said he was not sure when more would be provisioned. (I thought surely in advance they would reserve one or check this!). Imagine ordering a Tesco grocery delivery only for the driver to turn up saying unfortunately they didnt have anything for me.
But asI had been messed about for 6 weeks I thought BT will be straight back tomorrow to fix this. Engineer told me I would get a call next day. Heard nothing. I rang up 2 days later to be told the engineers were "deciding" what to do next. Never got a call back.
Unfortunately thats where I have been ever since. Only yesterday was I promised a new engineer on 14th of July after another two calls I made to India and 40 mins on phone talking to very nice but time consuming operators:
KULJEET FINGH (promised me a call back)
SWATI KUMARI - very helpful and believes she has fixed this.
I have had about 3 missed calls from scottish sounding customer service reps but they do not leave me a number to reach them. When I do call I get the India overflow or level 1 scripted service who don't know anything about the voicemails I received or my previous calls. Each calls takes ages to get through navigation then explain the situation.
So now I am thinking to myself, why oh why should I let them make me wait about another two weeks. I am struggling to find a reason to stick with BT.
Should I give up and give let Sky try and install Fibre?

Well I have an update. I decided to stay as I was so far down the road. They gave me an engineer appointment of 14 of August which was totally disgusting.
I rang up to complain and was promised a call back as they tried to expediate my request. Never happened.
Whilst on these calls I also questioned the validity of sending another engineer unless they first checked that my local cabinet hard an available fibre port. I was promised and promised that they would put the notes on the call and it would not be a wasted engineer visit.
Engineer came today. Wasted visit - no ports on the cabinet.
He was not even sure why he was sent there knowing there were no ports. Talk about the blind leading the blind.
The incompetency of this corporation is absolutely astounding even when their customers are telling them they are going to fail they lie to your face just to appease you on the phone and move you on.
So I ordered my switch from sky to BT on June 6th.. and so far all I have is a phone line.
On top of this I noticed that they have charged me a late payment fee by DD and full line rental for first month. BT were so slow at installing it all that my up front line rental apparently did not cover their initialy switch over. Despite telling me I would not be charged I have been charged.
Now as a web designer I am now tempted to create basic website and use my SEO skills to push it to top of google rankings sharing with everyone of my experience of BT.

From SKY to BT Infinity

Hi all,
I am currently fully with SKY Broadband / Phone Line / TV.
I am planning to go to BT Infinity ASAP (can signup today now)
Whats the best way to do this?
Do I need to cancel my broadband and telephone with SKY first or just order via BT? (dont want too much downtime with internet)
How long does it normally take from ordering to getting it? (Im on hols for 2 weeks at end of month so dont wanna book and not be available )
Thanks

@tommybobbins
Thanks for your detailed reply.
I will differ with everything you said "because" I still got my Sky BB (for anytime+) and I tried on that same things same time (while BT failed to deliver) without any issue or slow speeds...
If anyone want proof I can do a quick round again with those things and can show you the difference.
Regarding Adobe and Drivers servers can't handle requested during peak time.... I must say (no disrespect) you are completely wrong. I work in a huge bank and face issues like that every day and I know what I am talking about.
About VOIP I am using sipgate (part work related) too many disconnections delays etc. So I had to switch back to other BB
OR may be I am the unlucky one who's connection not working as it should be....
PS: I am also not working for SKY or any other ISP, it is just my personal experience and I don't want to start any long ping pong msg's pls

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My iMac, even tested in the same room shows 20-30% signal. This compared 2 a Windows Vista laptop at 5bars and top speed downstairs, and two PC's (XP) either end of the house with the same normal signal quality.
Contacting Sky Broadband, they assume that the fault is with the iMac and are state that they can't really help because I am not using a wireless adapter supplied by them (If it's even compatible).
Does anyone know the solution to this? I've heard of many other users with similar problems on different Mac's but no-one seems to have a fix.
Also running bootcamp, ive found my signal strenth to me maximum, but my speed to still remain at 22Mb/s peak, and roughly 1-2Mb/s when browsing the internet.
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IMAC INTEL CORE 2 DUO Mac OS X (10.4.8) 1GB RAM, 256 RADEON X1600

Buy the Wireless N adapter from Apple and install it. Even though the only specified effect is adding the N router capability, it fixes the problem you mentioned (worked like a charm for my friend).
Chuck
eMac Mac OS X (10.4.8) 1.42Ghz PPC G4

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Ok, So on Friday 7th i switched from bt broadband to bt infinity.Before the engineer left he logged onto his handheld using my wireless connection and showed me a film and how there was no buffering.I logged on my pc and speedtest.net gave me a test of 31mb.
I was advised in next 3 days this would be up and down until it settled at the estimated speed i was given at around 64mb.So off he trots and i go out.When i get back i discover bb had dropped out.It came back on again and when i did a test it was at 0.2-0.4mbps..After phoning up i was told by bt this was because line was settling in for 3 days.
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For your connection, the acceptable range of speedsis 16 Mbps-18.98 Mbps .
Additional Information:
IP Profile for your line is - 18.98 Mbps
Well not what they told me i would get if i switched to infinity, and not what i got after engineer left.
When i do test to see what my line is capable of it tells me a download speed of 62.8 mbps.When engineer left i was getting 32mbps.This was on wireless connection.I know i will loose some not being wired, but this result is pants compared to what i was told i would get and what i got in the first few hours of having infinity.
I have always used wireless and was getting 17mbps on old BT Total Broadband,so are they telling me by getting infinity i get a 2mb increase?
Great News! You can get superfast fibre optic BT Infinity
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Hi,
We've just upgraded from BT Broadband to Infinity 1 at home but we're have a lot of problems with it!
1) Wireless connection problem - When we upgrade we kept the original BT Hub 3 which has always worked fine, but since the openreach engineer came its been very problematic! We got told no settings needed changing but the Hub now won't let my Windows 7 laptop in all the time! If I'm in the same room as it I have about 1 in 9 chance of a connection, but in my bedroom above the Hub ( where I've never had problems before! ) I have zero chance!!! This is dispite at WiFi checker showing good sign!!
I know its not the laptop as it still connects to my works BT Hub fine! ( Writing this at work )
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Problems like this can be resolved using Google you should be glad you have BT Infinity, I have been waiting 41 days just to get Infinity and nobody has responded to my help requests on my thread from BT Staff.
http://community.bt.com/t5/BT-Infinity/Poor-customer-service-or-normal/td-p/948172

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john46 - would that it were as simple as you say (I agree it should be).
I ordered a migration from a Plusnet Fibre trial to Infinity2 on 10 June - as from 27 June I have had working BT services BUT neither the 2 engineers who have been to my house nor the half-dozen BT call centre staff to whom I have spoken, nor anyone at the Correspondence Centre, nor the mods on this forum have been able to get the broadband activation completed - I am being expected to wait until 10 July!
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A am not willing to change number either.
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Existing Sky Broadband Customer who wants to switc...

Hello everyone,
I am currently using sky broadband and have been for roughly the last 12-18months (not sure on the exact number). I have grown increasingly tired with the poor performance of the broadband they supply so have decided to go for BT Infinity.
First of all I was hoping someone could explain to me how I'd switch providers and what it would entail?
Secondly I was hoping for some general feedback on BT Infinity from some of you guys. I'd love to know if you recommend it or not?
Many thanks!
Chris

hi there, I have just moved from Sky Unlimited to BT infinity option 2.
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I have also been told there will be a significant speed bump again late this year for no extra cost.

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If switching our broadband from sky adsl to bt infinity 2, will we still get free evening calls?
We would like the £50 Sainsburys voucher and to pay for line rental upfront for 12 months so how would this effect the current direct debit? Perhaps pay for everything online then phone to cancel the direct debit? But would this also cancel the free evening calls? I understand this is £2pm so can this just be re-bolted on?

If you contact the BT Options Team 0800.800.030 they should be able to advise you.
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Migration from Sky Broadband to Infinity 2

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