Minimum desktop configuration

Hi. Is there an official minimum desktop configuration to support Brio/ Hyperion Intelligence? We are experiencing mixed performance and believe it is related to the RAM and cache setup on our machines. Thanks.

hi,
Follow these steps while installing XI:
1. Windows server or advanced server with latest service patch.
2. IE 6.0 with latest service patch
3. Install Microsoft office and winzip, acrobat
4. Install JDK with version 1.4.2_03 or above with the corresponding JVM
5. Install the SAP GUI 6.20
6. Make sure that you have hard disk space of 10 GB in C drive and 50 GB in the installation drive.
7. Make sure the virtual memory is between 512 and 1594 or above for the installation drive.
8. Copy the dumps of following DVDs into the installation drive.
• Installation Master DVD
• Installation Export
• Additonal Components for SAP BW/SAP XI,SAP MI,SAP KW
• SAP Web As Java
9. Start the installation from the DVD dump Installation Master DVD.
10. When installing the ABAP Database the SID of the oracle default database should be different the ABAP database SID.
U can go through the Installtion Guides for Installing XI from http://service.sap.com/instguides (SR1 installation)
u can also refer to service.sap.com/platforms to see the available platform on which XI can be installed. ( Windows/linux/UNIX)
or you can even go through this weblog which clearly talks to you about XI installation
XI installation
In addition to this installation guide you also need to download the XI configuration guide which is very useful for technical configurations of various adapters and XI system.
At the same place you will also get the XI configuration guide e.g XI30ConfigGuideSPS11.pdf.
U can also download SAP Exchange Infrastructure 3.0 SR1 Installtion Guide from the articles scetion.
Also go through these links,
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/73527b2c-0501-0010-5398-c4ac372c9692
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/6bd6f69a-0701-0010-a88b-adbb6ee89b34
Thanks,
Vijaya

Similar Messages

  • Desktop Configurator LDAP

    Hi there.
    We have Solaris10 x86 (patched to latest recommended), Sunray 4.0, authentication against LDAP and the Desktop Configurator installed.
    On occasions we have noticed that the launchers and menu specified by the Desktop Configurator just don't appear. When this happens the Gnome element of the Configurator is still working because the gnome options are still working correctly (no terminal, blank background, permitted applications etc).
    I have queried the apocd when this happens, using
    /usr/lib/apoc/apocd is-enabled
    /usr/lib/apoc/apocd status
    and everything reports fine.
    I have also tried to apocd restart, apocd reload, apocd enable all of which report fine but make no difference to the user either straight away or when they have logged out and back in.
    There are some messages in /var/adm/messages ..
    DesktopControl[19085]: [ID 283427 user.error] An error occurred creating the launchers: Connection failure
    DesktopControl[19086]: [ID 188575 user.error] An error occurred starting the applications: Connection failure
    DesktopControl[19085]: [ID 113572 user.error] An error occurred while running the desktop applications 'menu' plugin: Connection failure
    But this seems odd as the gnome agent is still working and we have a replicated LDAP service so connectivity should never be a problem. The LDAP services aren't under any sort of load and the network is ok.
    If anyone else has experienced this then please post to say so and better still if anyone (Clever Sun person or not) has the solution.....
    Thanks,
    Andy

    In the situation you describe with two logins, the result will depend on whether the two sessions end up on the same server. If they do, then the second desktopApps will replace the first one (which will get killed) and so the first desktopApps process won't linger. If, however, the two sessions are on different servers in the failover group, then the first one's desktopApps PID will get lost, and the process will stay around.
    Using the host name alone will probably not be sufficient, however (in that case the first session on the host which exits will kill the process and leave the other sessions on the same host without it) and it probably would be better to use the host name and display. I'd suggest replacing the contents of /usr/dt/config/Xsession.d/0099.LegacyConfig with the following:
    PIDFILE=$HOME/.desktopApps.pid.`hostname`$DISPLAY
    if [ -f $PIDFILE ]; then
            PID=`cat $PIDFILE`
            kill -9 $PID > /dev/null 2>&1
            rm $PIDFILE
    fi
    /opt/SUNWapleg/bin/desktopApps &
    echo $! > $PIDFILE
    /opt/SUNWapleg/bin/startupAppsand the much discussed line in /usr/dt/config/Xreset with:
    cat $HOME/.desktopApps.pid.`hostname`$DISPLAY | xargs killThese modifications should create a per session PID file, which should help with consistency regarding the startup and destruction of desktopApps processes. Note, however, that this means there could be a few desktopApps processes running at the same time for the same user, all of them trying to add the launchers in the user home directories, so there could be some side effects there. As a matter of fact, there are other JDS applications which will have issues and/or strange behaviour when the user home is being accessed by multiple sessions.
    Cyrille

  • [SOLVED] Clonning window in extended desktop configuration

    Hello,
    Does anyone know whether it is possible to clone a window in a extended desktop configuration running two monitors?
    I would like something like cloning the displays, but not for the entire screen, just for the windows that I want.
    Something like I did on this poorly made image
    Here is some link that I found, but I think that this doesn't cover this:
    http://jonblack.org/2013/06/02/the-stat … r-support/
    Sincerely
    Last edited by gbc921 (2013-11-01 17:52:58)

    I made a little script to automate this process.
    So one can just run it, select the window with the mouse and the vnc viewer pops out!
    http://pastebin.com/9H1ESz9q
    Feel free to say something!
    Thanks!

  • Manager's desktop configuration -- Functions

    Hi
    User log on Manager’s Desktop via PPMDT,  there is a tab under Manager Desk Top called “Employees”, when clicking that tab,  user can see a whole hierarchy function list, like reports. How do I customize that hierarchy function list ? User  wants to show only part of functions (reports). I’m very new on Manager Desktop configuration, please help. Thanks
    Jim.

    Hi,
    Take a look to this link, it will tell you everything for Manager's Desktop.
    <a href="http://help.sap.com/printdocu/core/Print46c/en/data/pdf/PAMA/PAMA.pdf">Manager's Desktop</a>
    Regards,
    Amit
    Reward all helpful replies.

  • The minimum hardware configuration to support the Diameter credit control

    Hello.
    I'd like to know what the minimum hardware configuration is required to support the Diameter credit control application?

    Hello Mr.. Tarasenko,
    According to the information found the diameter credit control application does not specify how many or which type units are bought/used and which items are charged. This is left to the company’s needs.
    Diego Rodriguez
    Cisco network engineer
    Thank you

  • CTIOS 7.X minimum desktop requirements

    I'm having a hard time finding anything on minimum desktop or agent hardware system requirements for CTIOS 7.X and above. I can find the server requirements, but I need the agent desktop requirements.  I'm looking for anything, especially processor, RAM, HD, etc. We are running into resource issues with some new agents and would like to have some documentation behind it. Can't seem to find anything in any of the BOM or CTIOS install guides. Any help would be appreciated.
    Thanks,
    Paul

    Getting a Windows, message that systems resources are low. I have no idea how old these machines are or anything else about them. We are trying to get details but, the PM over this project is talking about escalating, so I’m looking to have something to come back if these are sub-par machines to get them corrected before we spend hours troubleshooting. This is a remote location with no real local tech support. We have no issues with CTIOS at any of our locations.

  • LV RT desktop configuration

    Hi,
    I am trying to get a desktop as a RT machine using LabVIEW RT with no luck, I thing I am trying this for the last 2 years.I am so tired, I have read the forum many times and the documents from ni.comNo luck. 
    I would like to know the desktop configuration (moder board manufaturer no, procesor, ethernet chipset, etc) used by users that have been lucky in getting desktop PC to run LV RT, and if any special "treatment" was necessary - just because once I have heard about "disabling UDMA" but I haven’t found out how to do it.  
    As I know that are many peoples that are trying to make PC desktop to run LV RT with no luck this might be slightly more helpful than reading 100 posts in which you are invited to read the LV RT documentation.  
    Please Help !!!
    Andrei 
    PS I have successfully used LV real time at my former job on PXIs so I could say I know LV RT pretty well, but this didn’t helped me.
    Solved!
    Go to Solution.

    Hi Mike, 
    I have formatted the HDD may times using different tools: Win XP CD, Partition Magic, Ultimate boot CD, Win98 start-up floppy.
    I have removed the CD-Rom to have only the HDD on the IDE cable, and I used the floppy for LV RT (I didn’t used the USB stick just in case it will mix the drive letters, it didn’t worked anyway).
    It didn’t help. 
    I have quit for the moment and I have installed Win XP on this HDD. I will try to get another HDD to try this entire LV RT thing. 
    I am very annoyed mainly because I have found a system that passed the LV RT test USB, but it was a relatively old Athlon system and I wanted something better.
    At least XP is running well on my PC. I will try to get the details of the system that passed the LV RT tests just in case other users will be interested. 
    Best regards, 
    Andrei
    Message Edited by iHapenciuc on 05-13-2010 02:50 AM

  • [SOLVED] What is the minimum .reg configuration for monting eMMC2??

    Hello Friends,
    Greetings for the day!!
    As, I have a board that contains the eMMC2(slot=3). We have made some changes in the driver for make it capable for slot=3. Now, the turn of .reg files. We have made all the required entries for Driver\BuiltIn\SDHC3. And driver is taking the values correctly.
    Now the part of remaining entries related to file system, profiles, partition, partition table etc
    I have made entries are as - 
    [HKEY_LOCAL_MACHINE\System\StorageManager\Profiles]
    "AutoMount"=dword:1
    "AutoPart"=dword:1
    "AutoFormat"=dword:1
    "MountFlags"=dword:1
    "DefaultFileSystem"="FATFS"
    "PartitionDriver"="mspart.dll";; -- Required
    "Folder"="";; -- Required
    [HKEY_LOCAL_MACHINE\System\StorageManager\Profiles\eMMC]
    "Name"="MMC Card"
    "Folder"="MMC_CARD" ;MC Card
    "AutoMount"=dword:1
    "AutoPart"=dword:0
    "AutoFormat"=dword:0
    "DefaultFileSystem"="FATFS"
    "PartitionDriver"="mspart.dll"
    [HKEY_LOCAL_MACHINE\System\StorageManager\Profiles\eMMC\FATFS]
    "Flags"=dword:14
    "FormatTfat"=dword:1
    "DisableAutoScan"=dword:1
    "FormatNumberOfFats"=dword:2
    "EnableWriteBack"=dword:1
    ;;"CheckForFormat"=dword:1
    [HKEY_LOCAL_MACHINE\System\StorageManager\Profiles\eMMC\Part00]
    "Folder"="MMC_Part"
    "AutoPart"=dword:1
    "MountPermanent"=dword:1
    ;; "AutoMount"=dword:1
    "BootPhase"=dword:1
    "MountHidden"=dword:1
    "MountAsBootable"=dword:1
    "MountAsRoot"=dword:0
    "MountSystem"=dword:1
    "AutoPart"=dword:0
    [HKEY_LOCAL_MACHINE\System\StorageManager\Autoload\fsdmgr]
    "Dll"="fsdmgr.dll"
    "Paging"=dword:1
    "LoadFlags"= dword:1
    I have read lot of document related to the issue that eMMC2 is not mounted for most of the persons. In every document I have observed that they are using different keys and keys values.. I am confused that what is the minimum keys and keys values required
     for the eMMC2 to be mounted apart from driver level.... ???
    With this values my logs are as -
    13525 PID:400002 TID:2300006 SDBusDriver: The SDIO card does not support block mode. Use Soft-Block instead.
    13527 PID:400002 TID:4bc0002 AddFonts(.ttf) returned 4 fonts
    13527 PID:400002 TID:4bc0002 AddFonts(.ttc) returned 0 fonts
    13528 PID:400002 TID:4bc0002 AddFonts(*) returned 4 fonts
    13529 PID:400002 TID:4bc0002 AddAllEUDCFonts(tte) returned 0 fonts
    13531 PID:400002 TID:2300006 SetInterface MMCHS_HCTL value = F02
    13531 PID:400002 TID:2300006 SDSetCardInterfaceForSlot - HC ClockRate differs desired setting: desired: 20000000 Hz, Actual : 19200000 Hz
    13532 PID:400002 TID:2300006 The clock rate is set to 19200000
    13533 PID:400002 TID:2300006 HandleAddDevice: LoadDevice type = 1, slot 0
    13540 PID:400002 TID:2300006 OSAXST1: >>> Loading Module 'sdmemory.dll' (0x9E474C58) at address 0xEEB10000-0xEEB2A000 in Process 'NK.EXE' (0x8711FAD0)
    PB Debugger Loaded symbols for 'C:\WINCE700\OSDESIGNS\ENVENTURE\ENVENTURE\RELDIR\PHYTEC_AM335X_BSP_ARMV7_DEBUG\SDMEMORY.DLL'
    13591 PID:400002 TID:2300006 SDMemory: +SMC_Init
    13591 PID:400002 TID:2300006 SDGetDeviceHandle: ActivePath: Drivers\Active\32
    13593 PID:400002 TID:2300006 SDGetClientFunctions: +Init
    13594 PID:400002 TID:2300006 SDGetClientFunctions: -Init
    13596 PID:400002 TID:2300006 SDMemCardConfig: Card is high capacity (2.0+)
    13596 PID:400002 TID:2300006 SDMemCalcDataAccessClocks: Tpd:f ns, Asynch: f ns, AsyncClocks:0 , SyncClocks: 1078591488, ReadTotal: 0, Write Factor: 1099109072 WriteTotal: 769230
    13597 PID:400002 TID:2300006 SDMemory: Initialize: Using block transfer size of 64 blocks
    13598 PID:400002 TID:2300006 SDMemory: Idle Timeout: 2000 Idle Power State: 2
    13599 PID:400002 TID:2300006 SDMemory: Power Management Setup complete
    13599 PID:400002 TID:2300006 SDMemory: -SMC_Init
    13602 PID:400002 TID:8b0002 SDMemory: GetDeviceInfo - Profile = eMMC, length = 10
    13602 PID:400002 TID:8b0002 SDemory: GetDeviceInfo - RegQueryValueEx(Profile) returned 2
    13603 PID:400002 TID:8b0002 SDMemory: GetStorageID Insufficient buffer space
    SDMemory: -GetStorageID
    13608 PID:400002 TID:8b0002 Partition Part00 NumSectors=15106032
    13608 PID:400002 TID:8b0002 MSPART!PD_OpenPartition: dwStoreId=AB543350, PartName=Part00
    13617 PID:400002 TID:8b0002 CreateCache: Successful. Cache Size: 256 KB, Start: 6, End: 29453, CreateFlags: 2.
    13619 PID:400002 TID:8b0002 CreateCache: Successful. Cache Size: 256 KB, Start: 29454, End: 15106031, CreateFlags: 2.
    13627 PID:400002 TID:4bc0002 LogFontFromRegistry(SYSTEM\GWE\Menu\BarFnt), lfHeight = -12
    13628 PID:400002 TID:4bc0002 LogFontFromRegistry(SYSTEM\GWE\Menu\PopFnt), lfHeight = -12
    Anyone can tell me that what is the minimum .reg entries that is required to mount the eMMC2 ????

    Hello Friends,
    I am happy to intimate you that I have self solved the above problem with minimal configuration as shown below -
    [HKEY_LOCAL_MACHINE\System\StorageManager\Profiles]
    "AutoMount"=dword:1
    "AutoPart"=dword:0
    "AutoFormat"=dword:0
    "MountFlags"=dword:0
    "DefaultFileSystem"="FATFS"
    "PartitionDriver"="mspart.dll";; -- Required
    "Folder"="";; -- Required
    [HKEY_LOCAL_MACHINE\System\StorageManager\Profiles\eMMC]
    "Name"="MMC Card"
    "Folder"="MMC_CARD" ;MC Card
    But, atleast you have to find the tool that format and create single partition as per your requirement ...

  • Xfce4 virtual desktop configuration and possible alternatives

    I’ve been a satisfied xfce4 user for some time now, but my needs have recently changed.  In the past, I have used just a single Workspace/Desktop to meet my needs.  Now, however, I find myself needing several virtual Desktops to better organize my workflow.  For instance, I would like to have separate Desktops for different functions, such as: personal apps, business apps, utilities, remote desktop sessions, various VM’s, etc.
    I know xfce4 supports multiple “Workspaces”, but I am currently unable to get them setup the way that I would like.  For example: 
        Xfce4 session manager only seems to offer to save the session information from the first “Workspace”, meaning that I’ll have to start several apps in all the additional Workspaces manually after every restart of X.
        The xfce4 Panel doesn’t appear to be customizable for each individual Workspace.  I would like to have a different set of Launchers, Tray, and/or panel Widgets for different Workspaces if possible.   
        It would be convenient to have some Workspaces default to “tiled” and others to “floating” window presentation if possible, although this is of a lower priority to me.
    Is something like this possible with xfce4?  Maybe I can replace some xfce4 components with something else to obtain more functionality?  Maybe something else altogether?  Or, is this all just wishful thinking?
    I hate to abandon xfce4 (custom themes, configurations, comfort level, etc),.  But, I will if I can find a sufficient reason.  Any thoughts or recommendations appreciated!

    Hi ,
    Personally , there is no problem with your server , it is just a mechanism like Identity Columns of SQL .
    "Reuse of values – For a given identity property with specific seed/increment, the identity values are not reused by the engine. If a particular insert statement fails or if the insert statement is rolled back then the consumed
    identity values are lost and will not be generated again. This can result in gaps when the subsequent identity values are generated."
    Best Regards
    Elton Ji
    We
    are trying to better understand customer views on social support experience, so your participation in this
    interview project would be greatly appreciated if you have time.
    Thanks for helping make community forums a great place.

  • Saving Multiple Desktop Configuration

    This may be a complex question to ask/answer, but I was curious if there was any way to "save" a particular multi-desktop setup and launch it whenever I choose.
    For example, usually when I'm working I find it most efficient to have five desktops running:
    Desktop 1: Mail
    Desktop 2: Calender
    Desktop 3: Notes/Reminders
    Desktop 4: Client Website 1
    Desktop 5: Client Website 2
    However, it takes some time to organize it this way each and every time I want to work. I was wondering if there was anyone to save this configuration and activate it whenever I choose. I wouldn't want it to be this way every time I start the computer, but it would be nice to activate the five desktops in this configuration with one keystroke.
    I'm not sure if this is even possible but am hoping there is some shortcut I don't yet know about.
    Thanks for any help!

    When I restart, using the "Reopen windows..." checkbox, a number of my apps will "stay" on the Desktops where they were previously - but most don't. And I don't know of a way to force that to happen. Maybe someone will come along with an answer, as I'd sure like to be able to use that 'feature' (if it exists or it it can be done with some sort of haxie).
    Clinton

  • Desktop configuration for Lightroom 3

    I am planning to upgrade my desktop computer, what kind of configuration
    /hardware should I be looking for to get the best result from the Lightroom 3 and
    Photoshop CS5 softwares?
    I'm not into games and movie ... just for photographic images development and display ... all other times I am using it for work.  Appreciate getting some advice before approaching the computer salesmen .

    @clvrmnky:  I think you missed the fact that HowChun also wants to run CS5, which can certainly benefit from a faster graphics card, particularly with the latest offerings from NVIDIA. (Adobe has been working with them a lot lately.)  Given Photoshop's demanding system requirements, Photoshop users have always been a relatively close second to gamers in terms of always being on the lookout for ways to eek out another ounce of performance from their systems with upgrades or configuration tweaks.
    @HowChun:  I would point you to the Adobe TechNote, "Optimize performance of Photoshop CS5 and CS4 on Windows 7, Vista, and XP:"
      http://kb2.adobe.com/cps/404/kb404439.html
    It is chock-full of excellent advice.
    You didn't provide us with a budget, the types of images you work with, or how computer savvy you are, so it's impossible to make a specific recommendation.  I can say that you're lucky to be buying a new computer now, as just about every component category has a new generation of technology available:  great new Core i5 and i7 CPUs, fast triple channel RAM (for i7 9x0 CPUs), amazingly fast graphics cards, 4 Gbit/sec(!) USB 3.0, Solid State Drives (SSDs), etc.  Then there is the whole area of overclocking, liquid cooling, and other hyper-performance configurations, which make up the playing ground for Alienware, Origin Genesis, Falcon Northwest, and other companies.  They're happy to build you an amazing rig if you're not up to building it yourself.  But be forewarned... it can get expensive fast! (These rigs are almost exclusively for gamers, but you can customize many of them to be more optimized for LR3/CS5-type work.)
    You should look at some of the awesome computer configurations other LR users have.  It should give you an idea of what's possible.  There are several in this recent thread:
      http://forums.adobe.com/message/2902956#2902956
    There have been several other posts on this topic in the Lightroom forum, but unfortunately, a lot of people post without knowing much!
    I would also encourage you to do a Google search for additional resources.  You might want to check out some of the performance sites, particularly Tom's Hardware Guide (http://www.tomshardware.com/us/), as well as (obviously) the Photoshop forum.
    Good luck to you!

  • Remote Desktop Configuration on Windows Server 2012 R2

    Hi, I wanted to see if anyone knows how to access the console that was known before as Terminal Services Configuration.
    I've been having trouble with some servers that have 2 or more NICs and sometimes the RDP protocol won't listen on the right IP and I can't connect until I disable the other NICs.
    Usually in 2008 R2 I would just go on this console and define the specific IP Address in which the RDP Protocol should be listening to, but know I can't find this console anywhere on 2012 R2.
    Any ideas on how I can get there or change this setting on Windows Server 2012 R2?
    Thanks
    Eduardo Rojas

    Hi,
    Based on my research, please try the following on your Windows Server 2012 R2.
    1. Start Registry Editor.
    2. Navigate to the following registry key (path may wrap):
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network\{4D36E972-E325-11CE-BFC1-08002BE10318}
    3. Under this key are one or more keys for the globally unique identifiers (GUIDs) corresponding to the installed LAN connections. Each of these GUID keys has a Connection subkey. Open each
    of the GUID\Connection keys and look for the Name value. Choose the connection you want Terminal Services to use.
    4. When you have found the GUID\Connection key that contains the Name setting that matches the name of your LAN connection, write down or otherwise note the GUID value.
    5. Then navigate to the following key:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\lanatable. Using the GUID you noted in step 5 select subkey. Note it's LanaId.
    6. Navigate to the following value:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\WinStations\RDP-Tcp\LanAdapter. Change it's data to the value you noted in step 6. If you want RDP to listen on all LAN
    adapters enter value of 0.
    Note: Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you
    modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, please refer to
    How to back up and restore the registry in Windows.
    Hope this helps.
    Jeremy Wu
    TechNet Community Support

  • Minimum Supported Configuration -Swap space

    Hi Guys,
    Just wanted to check on the swap space usage requirements for a sunray..
    It says: Disk Space: 95 MB for installation; 50-100 MB per-user swap space on http://www.sun.com/software/sunray/techspecs.jsp
    Does that mean every sunray user will need 50-100MB swap space on Sun Ray Server per user connecting through Windows Connector / VDA connector??

    Every user will need some additional amount of swap space. The 50-100MB number on that page is just an estimate, a typical average. If all of your users run memory-greedy applications in a local desktop on the Sun Ray server then you'll probably need more than that. If your users run only a few lightweight applications with no local desktop then you'll probably need less than that. If your users will be using only the Windows Connector or VDA Connector then those are lightweight compared to a full desktop plus desktop apps, so the swap requirement should be pretty small.
    If you want real-world numbers then you could ask the people on the sunray-users mailing list (see http://www.filibeto.org/mailman/listinfo/sunray-users) to share the swap numbers that they're seeing in deployments like the one you're planning.

  • Minimum Client Configuration requirement

    Dear All,
                  We are to install SAP 8.8 on server, please recommend the minimum reqirement for Client usage. with ADD-ON.
                   I am recomemnding Dual core with 2 GB RAM and Windows XP
                   Does SAP 8.8 work on VISTA and Windows 7.
    Please Advice

    Hi,
    Starting from B1 2007A to B1 8.8, Vista and Win 7 are suppported but only enterprise, ultimate and professional editions.
    I recommend to browse this link :
    http://service.sap.com/smb/sbo/platforms
    to know more detail about software client requirement. It can be accessed by partner or customer of B1
    JimM

  • UCCX 5.0 agent desktop configuration and customizations

    Hello,
    My client would like that the chat function be available so that their agents can speak to all agents even if they are on different teams. My understanding is that the chat function is only between supervisors/agents within a team.
    Would there be any way to change this?
    Thank you.

    Hi
    No - teams and CSQs are different concepts.
    Teams determine who can Supervise what - so for example, you can split up large teams so that one Sup can see half the agents that they manage directly and see the CSQs you deem are related to their role.
    CSQs control who the calls are actually routed to.
    So you can have one team (which has all Sups, all agents, and all CSQs associated to it). This means all agents can chat, and all Sups can see all agents and CSQ stats.
    You can still have two CSQs, and the calls will be sent the agents with the correct skills or resource group membership.
    Regards
    Aaron
    Please rate helpful posts...

Maybe you are looking for

  • Custom field in the attachment in shopping cart

    Hi, Can anybody please help me on how to add a custom field into the Shopping cart attachment? I need to add a custom field in for each attachment in SRM? As in adding custom field into SC basic item / Account assignment, i could not find any structu

  • Corrupted icons in finder/bad Photoshop files

    My PowerBook G4 17-inch with 10.4.7 installed keeps crashing icons. When I launch Finder, the icons are frequently a jumbled mess (graphics on drugs) or blank. I have run disk utlility and it finds nothing wrong with permissions (I ran the repair any

  • Iphone 3G searching - not recognizing sim

    iphone 3G searching - not recognizing sim since update on itunes

  • List of SFTP/PGP Adapters?

    Hi All, Can any one give me list of vendors who provides "SFTP-SSh with /PGP encryption" Adapters? I Googled & search on SDN and found only 4 vendors below, but want to search more vendors. 1) www.advantco.com/?q=node/9 2) www.seeburger.com/fileadmin

  • Outbound DB Adapter configuration in OSB

    Hi, I have configured Outbound DB Adapter in OSB using JCA protocol. i am able to insert data also in database using OSB. But i am getting some problem with one to many relationship tables. here my database tables look like BaseTable: ID(primary Key)