Minute Conversion

Hello,
I am looping over a record set that displays the
minutes/seconds value of a date/time string. A particular record
may look something like this: 6:22.
At the end of the column, I add up all the minutes and come
up with something like this: 161.
Question: How in God's green earth can I use CF to convert
161 into normal accurate hour:mm format? The correct answer should
be 2:41 (2 hours and 41 minutes).
Your help is greatly appreciated,
Mike

Correct. It is because of the funky peculiarities that enter
the picture due to the way time has to be handled. I could see this
as an excellent UDF when I finally get it finished.
Also, life would be MUCH easier if SQL Server correctly
handled datetimes. It automatically rounds UP. Therefore, if you
pull back a long record set of minute:seconds values, the total
will be skewed at the end unless you implement something to take
that into consideration.

Similar Messages

  • 6 dropped calls in 45 minutes conversation

    Yesterday going and coming form work (in New York- Staten island to Brooklyn
    )I had 6 dropped calls in 45 minutes conversation, that never happen to my iphone before, well occasionally I did get some dropped calls, but not as much as yesterday.
    It was pretty weird, I did the reset of the phone and didn't fix the problem.
    I'm guessing something happened with the signal(network)
    Does this happen to any of you guys???

    i live in a suburb of Chicago, att's map shows me in a 3g area, but for the past week i rarely have an Edge connection, and when i have it on 3g i get booted to edge while on safari/maps, and if i make a call on 3g i get call failed everytime(as soon as someone picks up), which is making me wonder, and id like an explanation besides using just edge, the point to paying the extra money for 3g if i cant use it.....
    so id have to say i am having the same problem.
    conclussion- i want to switch back to the orignal iphone

  • Facetime incoming audio fails after 50 minute conversation... why?

    Not only Facetime, but Skype will loose incoming audio if the conversation exceeds 50 minutes (approximately).  Outgoing audio and  video in / out aren't affected.  The 'fix' is to restart the app.  This happens 100% of the time.  The failure is always the same... incoming audio becomes progressively more choppy until it is unintelligible  The progression from perfect audio to unintelligible audio take about 30 seconds.   Audio I/O is via USB using a 'Focusrite Scarlett 2i2' audio interface, but have had the same problem with a Behringer and an Edirol USB interface. Any idea what might be going wrong?

    I have a similar problem with FT audio, except that in my case the problem seems localized to an iPad 3G that has problems SENDING  audio to an iPad 2G.
    We switched to FT a couple of months ago because of poor quality when using Skype, and FT was noticeably better for the first few calls. However, we have now started getting loss of audio from the iPad 3G after 5-10 min. In one case, the audio returned for 5-10 sec., but then never came back.
    We now switch to Skype when this problem occurs; the quality is not so good, but the audio does not drop out.
    The owner of the iPad 3G has had similar problems in other FT calls.
    Does anyone have any ideas as to why this might happen? Could marginal upload bandwidth at the IPad 3G end cause this? (It seems unlikely; I would expect FT to shed video before audio so that the users could still communicate effectively.)

  • Minutes conversion issue

    Hi all,
    To convert the result value(net_timespent) into minutes,am using the following option:
    ROUND(sum(net_timespent)/60,2) net_time
    Am getting the value as,
    2.89,6.79,1.77,etc...
    Clearly seen these values are incorrect. We have only 60minutes for 1 hr.But we are getting here as 2.89,6.79,etc...
    so,these values are incorrect.
    So,I need to show 2.89,6.79 as 3.29,7.19 respectively...Becuase >60 for minutes is invalid value.
    Kindly provide me the solution for this.
    Thanks,
    Lakshmi.

    Assuming 2.89 value is 2.89 hours, it implies that it is 2 hours 53 minutes and 24 seconds.
    Something like the following can be used to display it in time format:
    SQL> SELECT   2.89 hrs,
      2           '2:' || TO_CHAR (TRUNC (MOD (2.89, 2) * 60)) || ':'
      3           || TO_CHAR (
      4                 MOD (MOD (2.89, 2) * 60, FLOOR (MOD (2.89, 2) * 60)) * 60
      5              )
      6              in_time_format
      7    FROM   DUAL
      8  /
           HRS IN_TIME
          2.89 2:53:24
    SQL>Edit: Sigh!!! Mbk's method is simpler.....
    Regards,
    Jo

  • Number to Minutes Conversion

    Hi,
    I have a requirement wherein I get the column values as numbers which represent time.
    Example : 923 which corresponds to 09:23
                   1000 which corresponds to 10:00
    I need to find the differnce between the two times and represent as minutes.
    In the above case it would be  37 minutes. Please guide me through a possible way to achieve this in info view.
    Thank you,
    boe user

    Hi,
    Do the following.
    1.Create 2 variable to format the timing like hh:mm:ss
    2.Use the below formula
    =
    ToNumber( Substr( FormatDate( [Most recent timestamp] ;"HH:mm:ss" ) ; 1 ; 2 ) ) * 60 * 60 +
    ToNumber( Substr( FormatDate( [Most recent timestamp] ;"HH:mm:ss" ) ; 4 ; 2 ) ) * 60 +
    ToNumber( Substr( FormatDate( [Most recent timestamp] ;"HH:mm:ss" ) ; 7 ; 2 ) )
    ToNumber( Substr( FormatDate( [Oldest timestamp] ; "HH:mm:ss" ) ; 1 ;2 ) ) * 60 * 60 +
    ToNumber( Substr( FormatDate( [Oldest timestamp] ; "HH:mm:ss" ) ; 4 ; 2) ) * 60 +
    ToNumber( Substr( FormatDate( [Oldest timestamp] ; "HH:mm:ss" ) ; 7 ; 2) )
    ) / 60 +
    ( DaysBetween( [Oldest timestamp] ; [Most recent timestamp] ) * 24 * 60 )
    This will work defenetly.
    Regards,
    Shiva Kumar G.C

  • Why does facetime quit after a minute conversation?

    I recently was booted from the free facetime on my macbook and bought the new upgrade application. Now all of my conversations quit automatically after 60 seconds. How can I talk unlimitedly?

    Apparently, long file names in PhotoShop have been an issue under
    certain circumstances with more than a few user. I remember reading
    about these in some MacFixIt user feedback in the past year or so.
    A cross-section of near-matches appeared in a search; some do not
    apply and others mention the other more common occurances in a
    few versions of PhotoShop. Not many shown are (only) scanning-related.
    [ PhotoShop Longnames issue - answer ]

  • Seconds to hr/min/sec conversion error

    I typed up this simple sample program and for some reason when I execute it, I get one second less than the actual value. For instance, I typed in 9999 and got 2 hours, 46 minutes, 38 seconds. It should be 39. What did I do wrong? Here's the code:
    import cs1.Keyboard;
    public class Tim
    public static void main (String[] args)
    final int CONVERSION = 60;
    final double HOUR_CONVERSION = 3600.0;
    int hour1, minute1, seconds1;
    double seconds, minute, hour;
    System.out.print ("How many seconds have you been sleeping? ");
    seconds = Keyboard.readInt();
    hour = seconds / HOUR_CONVERSION;
    minute = (hour - (int)hour) * CONVERSION;
    seconds = (int) ((minute - (int)minute) * CONVERSION);
    hour1 = (int) hour;
    minute1 = (int) minute;
    seconds1 = (int) seconds;
    System.out.print ("You slept for " + hour1 + " hours, "
    + minute1 + " minutes, and "
    + seconds1 + " seconds.");

    My suspicion is a rounding error. When you do the
    last conversion to seconds, I supect you are getting
    something like 38.99999999. and just in case it wasn't clear (no offense, EE), converting fp types to int types in Java always truncates, so (int)38.99999999999 ends up as 38.

  • Call dropped in 10 minutes - 3 times in a row!!

    I was on the phone with my cousin and precisely in 10 minutes my call was dropped. This happened 3 times during our 30 minute conversation.
    Did anyone else face this issue? I hope this is because of the strain on AT&T's network today with all the new activations.

    I'm having drops, not with any certain times. My first call dropped twice.
    I'm also having issues with the data side of the network. None of the apps that require accessing the internet work. They all are timing out.
    And my phone also has the issue with covering up the black strips on the sides causes signal to fade.
    Safe to say I'm ****** about this whole situation.

  • HT4759 I have never used  "iwork for cloud beta" or "google chrome" to my knowledge to print. I wish icloud to please and thank you for you to delete this information! as it shows in the advanced settings for icloud when I was trying to print an index of

    My note on my ipad and Iphone have an index of the notes to the left on my copnuter!  I wanted to only print the index and the date after the index.  The computer would allow me to print the note but not the date it was indexed or the title to the left! of the index date!  Has anyone ever had this problem!  I am changing laptops and wanted to keep an index printed out for references but delete all the notes from this old notebook! 
    Please note my Ipad automatically changed to the ios7 update even when the Iphone 5 was with my spouse in Norfolk Va.  I had purchased an iphone 5 in feb with 32 gb verses 16 I was happy with it until I thought I was updating itunes to fix bugs and fixes.  It updated the ios7 program and the whole look of the iphone five changed and I am over 58 and have trouble keeping up and did not want to update!  I callled and had 436 days of insurance left on my phone and I asked them to keep te money for the upgrade and just give me back the 6ios. of course it is know.  Apple was trying to helpe get up to speed but the calendar was given me the most difficulty not being able to see appts forward enough to plan very well!  My spouse is retiring from the DOD  and for the first time in his life can have his on cell so I gave him my 5 and still had my old 4 got my ios6 back and  just now the phone is feeling pretty comfortable again for me. The only thing missing is siri i do miss her!  I never anticipated that my ipad would change to the ios7 on its on but the applestore in Tampa said that yes that happens oops! I now will try to self educate myself on the ios7.  I love my ipad but wish it had not jumped to the 7ios.  big problem again is I have is on my 5 it wasa a 32 and I have double or the max of icloud storage but just learned at the apple store that icloud does not store your photos on the cloud.  I am a grandmother and the soul pupose of me purchasing so much icloud storage was for my grandkids pics and now I found out you guys don't do this.  Where do you store the photos for people?   Help!  have mercy on me because even though the 436 days of service from Icloud left on my iphone 5 my spouse is the only one that can use it even tho my ipad automatically switched to the ios 7.  Really am trying to work with you apple because I think you have a better product but as far as customer service you can make an appt at the service center an hour away and then wait inline for 40 minutes for the genuis bar guys to make you feel like an idiot for not figuring this out on your own or I have to pay just to talk to your service department after I already have in my name 436 days left on my service contract!  The contract only goes with the phone even though your update changed my ipad also!  A little customer service that is given free of charge when you have some one really trying to educate themselves on and ios7 that they didn't even want would go a very long way toward keeping your customers happy otherwise once a more friendly tech company that offers the better product tops you. Its over!  You have a great product and people are paying you to help them lean how to navigate it!  The problem is once you have mastered one system that system is updated and you start over!  Maybe you could offe something for everyone!  You see my husband doesn't have to ever call apple because he has and IQ to high to measure!   Unfortunately the service I payed for is with his phone and I now have and I pad with the ios7 that converted automatically and when I call they tell me I must be told there will be a fee charged for this service!   One question I asked the support center apple store is how can the ipad convert when the iphone 5 is at the Norfolk Navy Base with my spouse and the ipad is here in Spring Hill Florida with me.  She said it just happens!  The service center nearest available to me is 1 hour away and I need an appt. With them to ask a simple question!.  Time is a commodity that is becoming more dear to me every day and it seems I am spending a great deal of it trying to solve a somewhat simple question to the experts no more than a 3 minute conversation could set me on the right track but I can't even buy insurance service for my ipad that just converted to ios 7 on its's own!  Sincerely I could use some help
    <E-mail Edited by Host>

    My note on my ipad and Iphone have an index of the notes to the left on my copnuter!  I wanted to only print the index and the date after the index.  The computer would allow me to print the note but not the date it was indexed or the title to the left! of the index date!  Has anyone ever had this problem!  I am changing laptops and wanted to keep an index printed out for references but delete all the notes from this old notebook! 
    Please note my Ipad automatically changed to the ios7 update even when the Iphone 5 was with my spouse in Norfolk Va.  I had purchased an iphone 5 in feb with 32 gb verses 16 I was happy with it until I thought I was updating itunes to fix bugs and fixes.  It updated the ios7 program and the whole look of the iphone five changed and I am over 58 and have trouble keeping up and did not want to update!  I callled and had 436 days of insurance left on my phone and I asked them to keep te money for the upgrade and just give me back the 6ios. of course it is know.  Apple was trying to helpe get up to speed but the calendar was given me the most difficulty not being able to see appts forward enough to plan very well!  My spouse is retiring from the DOD  and for the first time in his life can have his on cell so I gave him my 5 and still had my old 4 got my ios6 back and  just now the phone is feeling pretty comfortable again for me. The only thing missing is siri i do miss her!  I never anticipated that my ipad would change to the ios7 on its on but the applestore in Tampa said that yes that happens oops! I now will try to self educate myself on the ios7.  I love my ipad but wish it had not jumped to the 7ios.  big problem again is I have is on my 5 it wasa a 32 and I have double or the max of icloud storage but just learned at the apple store that icloud does not store your photos on the cloud.  I am a grandmother and the soul pupose of me purchasing so much icloud storage was for my grandkids pics and now I found out you guys don't do this.  Where do you store the photos for people?   Help!  have mercy on me because even though the 436 days of service from Icloud left on my iphone 5 my spouse is the only one that can use it even tho my ipad automatically switched to the ios 7.  Really am trying to work with you apple because I think you have a better product but as far as customer service you can make an appt at the service center an hour away and then wait inline for 40 minutes for the genuis bar guys to make you feel like an idiot for not figuring this out on your own or I have to pay just to talk to your service department after I already have in my name 436 days left on my service contract!  The contract only goes with the phone even though your update changed my ipad also!  A little customer service that is given free of charge when you have some one really trying to educate themselves on and ios7 that they didn't even want would go a very long way toward keeping your customers happy otherwise once a more friendly tech company that offers the better product tops you. Its over!  You have a great product and people are paying you to help them lean how to navigate it!  The problem is once you have mastered one system that system is updated and you start over!  Maybe you could offe something for everyone!  You see my husband doesn't have to ever call apple because he has and IQ to high to measure!   Unfortunately the service I payed for is with his phone and I now have and I pad with the ios7 that converted automatically and when I call they tell me I must be told there will be a fee charged for this service!   One question I asked the support center apple store is how can the ipad convert when the iphone 5 is at the Norfolk Navy Base with my spouse and the ipad is here in Spring Hill Florida with me.  She said it just happens!  The service center nearest available to me is 1 hour away and I need an appt. With them to ask a simple question!.  Time is a commodity that is becoming more dear to me every day and it seems I am spending a great deal of it trying to solve a somewhat simple question to the experts no more than a 3 minute conversation could set me on the right track but I can't even buy insurance service for my ipad that just converted to ios 7 on its's own!  Sincerely I could use some help
    <E-mail Edited by Host>

  • A Tale of Woe --- Infinity Installation

    It's now over a month since I originally ordered infinity and telephone with BT, and I have neither - both have never worked at all. There have been multiple failings on the part of BT, from two engineer visits (who failed to properly document the fault) and the technical faults team (who did not listen to me, did not record information properly and did not properly assess the fault).
    I've been very patient and polite throughout the whole endeavour; however I’m now being told that I have to wait another month to have my broadband and phone line installed. This is not acceptable, and is over 2 months since I originally ordered! If BT had listened to me, or functioned in any type of efficient manner, my situation would now be resolved. I can't even find the correct place to document a complaint, so public is always best.
    Timeline.
    14/12/2013. Ordered Unlimited BT Infinity 2 and phone line. THIS IS A COMPLETELY NEW INSTALLATION. We had just moved into a new property, and have NOT had a broadband or telephone connection before at a previous property.
    24/12/2013. Engineer arrived to install broad & phone. He failed to get anything (either phone line or broadband) working. He said that there was an issue with PCP. The line had been set up on the incorrect "green box" - one that was over a mile away, instead of the box just down the road from us. He said, it looked as though the line had been transferred from the previous owners to us, instead of being set up new. He said that he would report this back to BT, as it required an Openreach engineer to sort it out. HE DID NOT DO THIS.
    27/12/2013. I called BT, and went through an automated system. This tested the line and found a fault on the line, generating an automated response for the fault on both the phone line and the broadband.
    27/12/2013. I called BT again, as I was sure that I should explain what had happened with the engineer (and explain the problem with the PCP) - I was confident that the automated system would not be enough to get this problem fixed in the most efficient way. I was told that a general fault had been found in BT's network, and that it would be fixed on the 06/01/2014. Instead of listening to me about the issue with the PCP (which had been explained to me by the engineer), the CSO bluntly refused to take the issue further, stating that it was a "general problem in BT's network" that would resolve my issue once dealt with. As above, this is NOT a BT network problem, it is a problem that is specifically to do with the property and how it's been routed. I was told that if it did not resolve the problem I would be entitled to "compensation" - which I am now due. I specifically asked the CSO to make a note of this on the file.
    02/01/2014. The Broadband fault was closed with absolutely zero feedback to myself or anyone looking into it.
    02/01/2014. I contacted BT via chat so see why the broadband fault had been closed when it was not working. I was told that the broadband would not work with the phone line error. No explanation as to why it had been closed was forthcoming. CSO was blunt and unhelpful.
    06/01/2014. The Openreach engineer arrived. Lo and behold, he told me EXACTLY the same thing as the previous engineer - the whole set up from the beginning was incorrect. We have been set up on the wrong PCP, and the line needs to be set up again from the sales end. He did a 5 minute line test and then left. I had to wait 10 days, for a 5 minute chat to tell me something that I already knew, and that, had the CSO I spoke to on the 27th listened to me, would probably be fixed by now. THE ENGINEER DID NOT REPORT THIS.
    07/01/2014. Once again it was up to me to contact BT to have the matter resolved. Spoke to tech help and requested that this matter be looked into urgently. I was told that the engineers marked the fault as fixed – contrary to what the engineer himself told me yesterday. Apparently this “fault” needs to be sent back AGAIN to the engineers to get reinvestigated, and I would be contacted in 24 hours. I said that I would like to hear back within one hour (as I just keep getting fobbed off), and the CSO “Ratna” agreed that I would be contacted at the time specified today by them or their supervisor. The call-back came (2 hours late), which was then apparently too late for the CSO to contact the relevant team and hear back from them today – so they will be calling me tomorrow. BT has now agreed that there is a “cabling issue”.
    08/01/2014. Had a call from BT at 1pm today – unfortunately this was during my lunch break and I missed it. No message was left to inform of what it was regarding, or what the call-back number was.
    08/01/2014. Spent half an hour in a queue waiting to speak to a chat agent only to be told (when I reached number 1 on the queue), that the session had been cancelled as there we “no agents available”
    08/01/2014. Went through the chat queue again however Ratna had apparently gone home for the day, so I spoke to Sanjog instead. I was then told that the engineers need more time to check the fault and that I would get a call back tomorrow. Sanjog then proceeded to reject the “cleared” mark on the fault (again?), and tell me that the engineering team close at 5 so he would be unable to contact them now. 
    10/01/2014. Didn’t get a call back yesterday, so spoke to chat again today. I was told that the line was connected to the wrong distribution point (as I told the BT on the 27th December), and that the technical faults team would be unable to deal with it. I was then told that I would need to speak to customer options, and that they would need to place a new order for the line. The CSO on chat, then called me to transfer me to customer options. After about half an hour on hold, I spoke to the same CSO, and was told that customer options would actually be unable to deal with it, and that she would need to send an email to the engineers and that they would be contacting me directly today.
    10/01/2014. Spoke to the sales team this afternoon who went through the process of setting up a new order. I was told that I would need to wait until the 27th January for the engineers to come out to install the new line. Half way through setting up the order I was put on hold and the line cut out after about 10 minutes.
    10/01/2014. I expected an immediate call back to complete the order however this did not occur. Instead, it was left up to me to call back and spend an hour on the phone trying to find someone to complete the order. I eventually found the same operator who completed the order for me. I was then told that I would need to wait until 25th February 2014 for the new line to be installed. I said this was not good enough (and she agreed) as it was nearly a month since placing the original order, so she sent an “email” to her manager, who would call me back to arrange a much closer date for the installation.
    14/01/2014. I never received a phone call from BT, so it was once again up to me to call and explain the same thing again, to try and have someone bring the installation date forward. I spoke to order management who (once again agreed) that the time I had been waiting was beyond ridiculous. So had to “email” an escalation claim to OpenReach in order to try to get that date pushed forward, which she did.
    16/01/2014. I actually got a call back from BT! However, it was simply a rejection message “All engineering resource in your area has been allocated to work on repairs to the network as a result of the recent bad weather across the uk”. So they were unable to bring the date of the appointment forward. I find this hard to believe that BT cannot spare one engineer for < 1 hour to install a new line for me, given the huge amount of time it’s taken to get to this point.
    Summary of Failings:
    I was told what the issues were by two separate engineers. A new line had to be installed to the nearest PCP by placing a new order with sales. Neither properly documented this with the faults team or followed up on what needed doing. It was left up to me to try and explain.
    The faults team categorically dismissed everything I said, and did their own thing. By following that processes, it took over 2 weeks for the original fault with the line to be discovered. If either the engineers had properly documented the faults, or the faults team had listened to me at the very beginning of the process, the new line would have been set up, and I would now have broadband.
    On multiple occasions I did not receive call-backs that were promised and it was left up to me to contact BT. This was a failure on all fronts, technical support, engineers and sales were all supposed to call me at some point, including management, supervisors and CSO’s. This is a failure from bottom to top.
    All correspondence between different teams appears to have been completed via email. I asked on multiple occasions to have the matter resolved there and then, and was always told that it would take 24 to 48 hours to complete. This is ridiculous that apparently the teams have no direct line of communication. It would have taken a 5 minute conversation with the correct person to sort out the entire mess.
    What Now?
    So, who do I contact to complain about this? I've had enough of the useless chat & telephone CSO's, and I'm not going to wait 14 days for a response from a letter. Does BT not have a complaints email address?

    Why is so hard to complain to BT?
    I just went round in circles with a chat representative who categorically refused to put me on to their manager. It states in BT's complaints procedure that:
    "We aim to resolve your problem to your complete satisfaction as quickly as possible. If we can't resolve your problem immediately we will agree a course of action with you."
    I've now been waiting 3 days to be contacted via the forums mods. I would hope that this has been processed as an "expedite" case, due to the fact that it's been over a month since the original order was made. This is neither quick, nor satisfactory.
    I just want to speak to a manger who has the ability to do something. I'm  absolutely fed up of being fobbed off by CSO's. Take a quick look at the chat transcript below if you fancy a lesson in how not to deal with a customer who would like to complain. . .
    *Transcript Removed.
    The "complaints specialist" CSO above did absolutely nothing to resolve my complaint and then closed the chat session!
    This is seriously bad practice ^^ BT's complaints team are not even following their own complaints guidelines.
    I really hope that this is an isolated case. If all cases are dealt with such disdain then BT will be suffering a Class Action Lawsuit against them in the near future. I've now wasted such a huge amount of time trying to get this issue sorted satisfactorily and not one single person in BT cares.

  • IPhone 4S battery draining too fast...Need to charge 3 times a day

    Finally after 4 years I was very excited to get an iPhone that has all the features I wanted…but I am disappointed so far.
    I purchased an iPhone 4S 32GB on 10/7 and has not been impressed with the battery life. I have to charge my iPhone at least 3 times a day. I go to work at 8 AM and by 11:30 AM the battery is at 20 %, so I charge it again which takes only about 60 to 120 minutes to charge, and by 5:30 PM I have to start charging again…the third charge has start around 11:30 PM and I have to keep the phone plugged overnight otherwise it will be dead by 6 AM.
    I have read other posts on the web and people have suggested turning notifications, location services…etc which I went ahead and did but that did not change the battery issue. What is the purpose of having the iPhone 4S if all the features have to be turned off.
    I always try to kill apps that running in background but still no fix to battery issue.
    on 10/19/11 I went to Apple store and exchanged the phone with new one. The apple rep activated the phone for me and the charge was at 78 %. I left the store and 10 minutes later I was at my house, but again I was surprised to see the battery has drooped to 65 % within 10 minutes. While I was driving home I did not touch the phone or make/receive calls.
    When I got home I plugged the phone and when it was charge at 100 % I unplugged it and 40 minutes later the battery dropped to 70 %.
    Today I unplugged my iPhone 4s at 8:20 this morning with 100% and by 10:43 AM I am down to 63%. By 11:13 AM the battery was at 54% and by 11:46 AM the battery was down to 44% with me not touching it. I have turned everything off such notifications, locations services...etc and nothing in the background is working and I only used it for a 10 minute conversation.
    It seemed that a lot of users are have similar issue. Not sure if the issue related to iOS 5, iPhone or bad batch of iPhone or iPhone batteries.
    Before getting the iPhone 4S i had a 3GS from a family member that i had to charge at least 3 times a day. The only reason I got the new 4S is to not have to deal with frequent charge. I think I am 90 % close to returning the phone back to Apple and wait few months before attempting to purchase another phone.
    Thanks.....B

    What made the trick for me was to drain the phone completely - until it dies. (It took quite a while to go from 3% to 0...). Then, charge it overnight.
    Previous days I would start charging it with the battery at 10-15%, on red. Also for the last week I've been trying disabling functions, with the hope of finding what was the "offending" piece but without much success. Still was loosing about 10% per hour, just by using it to check emails, maps, and sometimes a call.
    Today is almost two hours since I left home, with everything turned on again, used mail, maps with traffic during the ride to work, some browsing - using it "normally" - and the battery is still at 95%.
    That looks more like normal to me.!!
    Might try to drain it to 0% again as many other suggested, but if it is a battery charger "calibration", it shouldn't be necesary to do it more than once.

  • Help....I'm tearing my hair out with BT's cutomer ...

    If you think you have heard everything on this forum…read this sorry tale of bad customer service! [Sorry for the length of the article, but I could not put the whole thing into less words!]
    We moved house about 8 months ago, and had our phone line/broadband and BT Vision service moved to our new address. Everything went like clockwork, and BT did exactly as promised.
    We moved again 2 weeks ago, and again everything went without a hitch, all our BT services were moved as promised on the right day, and I was telling everyone how great BT were …..but then it all went wrong!
    Two days after the move I received an e mail from BT saying they understood I had decided to go with another provider, and they were therefore cutting my services off that day. I immediately got on the phone to BT and explained that I had not spoken to any other provider, had been a BT customer for over 40 years, and was very happy with their service. After been passed around from pillar to post, from the UK to India, back to the UK, back to India and then back to the UK, [after 1 hour and 50 minutes on the phone!!] I eventually got through to someone at their Newcastle office, and when I explained everything to him, for the fifth time!, he said he did not know how this could have happened, and could not tell me who this other provider was, but would pass this case on to someone to investigate as it appeared that my address listed with them was the one I had before the previous move 8 months ago, and in the meantime he said he would cancel the order so as not to disconnect my services. It appeared to me as though someone at BT had never updated my details after my original house move, but as everything seemed to be working perfectly at our new address, I was not unduly concerned….after all BT had been sending me a paperless bill for the last 8 months, which I had been paying, and indeed on the day of my phone call I had just received the bill for the next month’s charges in advance. They had also sent letters through the post to me previously at the two previous addresses, and my new address, to confirm the house moves, so I could not understand why they would not have my new address, as they had just written to me there!
    I decided to send an e mail to BT Customer Services, just to confirm in writing everything that had gone on, and was promised a reply within 24 hours.
    Four days later, I got a phone call from BT staff in India, saying he was responding to my e mail. He  then tried to sell me a new BT phone/broadband and TV package as he again said I had gone with another provider, and quoted a much higher price than I am currently paying!!. I explained again what had happened, that my line rental was paid in advance for 12 months, and my broadband and TV account was paid up to date, everything on my account [phone line, broadband and BT Vision] was all working without a problem and that I had never spoken to any other provider because I was happy with the service from BT. After another 30 minute conversation, he obviously could not get his head around my situation, so suggested that I contact the other provider, and tell them that I wished to cancel the contract with them. I asked him who this other provider was, and he said he did not know. I then asked how he expected me to contact them if neither he nor I know who this was. This seemed to leave him speechless, as he had not come across a situation such as mine before and obviously had no script sheet to deal with this problem. He could not offer any further assistance
    As everything was continuing to work without problems, I did not pursue the matter further.
    Today, I decided to order a BT Sport Card for my Vision Box  and went on line to order it  because the phone number given to me, said they were so busy with new business that they could not take any calls, and it was therefore necessary to order it on line. When I tried to do this, guess what happened…..I was told I did not have a phone line with BT!!! ….even though I was using their broadband to contact them!!!
    After calming down for a couple of days, I decided to ring BT on their dedicated Sport phone line, and got hold of a very helpful girl in the UK, who tried to process my order, but came up with the same problem….they had no record of me having a BT phone line. When I explained to the girl that I was actually speaking to her on their BT line, she went away to talk to someone and after a few minutes came back and said she could not process my order for a card, and an investigation would have to be made to find out exactly why I was showing on their records as not a BT customer. She promised that the investigation would be dealt with within a week.
    A week later, [13/8 ] after hearing nothing further, I contact the BT Sport phone number again, and relayed everything that had gone on previously. After looking at my file again, they now decided I that my account slammed [this is the term apparently, when another provider takes over your phone account, without your permission] He said that my account could be reinstated with BT if I wished, but that it would take till 22/8 before this could be actioned for some reason. He also found that I now had 2 accounts with them….one in my name at my current address for BT Vision, and another account in someone else’s name at the address I lived at two houses ago in someone else’s name for the phone line and broadband. As everything was working at my end, I had to accept this. I did ask why, if another provider had taken over as he suggested, why had I no knowledge of this, having not spoken to anyone else or had correspondence from anyone else….and what therefore did another provider have to gain?.....he could not give an explanation . I asked for confirmation by e mail, that my account would be reinstated on 22/8 on the same terms as I had previously had, and he agreed to do this within 24 hours. [ of course no e mail has arrived!]
    Also I forgot to ask BT, if another provider had taken over my account, why were BT not asking me for compensation to cover the eight months of my 12 month contact with them which still had to run, which I understand would be about £225?...which leads me to think that this problem is nothing to do with another provider taking over my service, but much more likely a c!!k up within BT own set-up.
    As I said earlier in this piece, I have been a loyal BT customer for over 40 years. I have always stuck with BT, despite the fact that their price is one of the highest, and that more attractive offers keep coming through my letter box and through the media all this time. I am now wondering where I go from here. I do not want to spend more hours on the phone, being past from one department to another, without the matter being resolved. I cannot believe that a company such as BT which is all about communication can be so difficult to communicate with….and as for their customer services set up….who can afford to spend hours on the phone these days!.
    BT take notice, you need to have more staff, who are better trained in product knowledge on your customer service phones, so that customers are not just past from one department to another, spending hours on the phone getting nowhere!
    As a final insult….today, the 23rd August, I have just gone on line to see if my phone line is shown as active with BT for the purpose of obtaining a BT Sport Card, as promised…..you guessed it….still showing that I do not have a line with BT even though everything is working correctly at my end!
     I will certainly be looking around this time when my 12 month contact expires.
    Solved!
    Go to Solution.

    I just thought I should post this comment, to say my long running problem has finally....FINALLY been sorted out!
    It was actually really fixed at the end of September, but I have waited till now, until I received my first proper bill to feel confident enough to say it is finally sorted out.....but what a long winded process!...it took over a month to sort this out, with endless hours on the phone, and endless promises not kept.
    The problem with BT's customer service is the fact that going through normal channels, no one person can sort a problem out. You get passed from pillar to post, with every department saying that it is someone else's area of responsibility and then it takes hours on the phone with various deparments in different countries, to get a commitment to sort it out, and then nothing happens!
    It was only after posting my final desperate plea on this forum, for all the world to see, that I finally got one of the Moderators to take up my case, and sort the problem out, although it took him over a month to get through all the treacle of BT's admin before a solution was found.
    I am very greatful to the Mods for dealing with my problem, which was not of my making, but was due to something going wrong with BT's system.
    There is however something fundamentally wrong with BT's Customer Service set up, where no one person seems to take responsibilty for a CXXk-up on their part, and seems unable to have the authority to sort it out.
    Once again, Thank you Mods for your help.

  • Issues with adding a line....

    Can someone PLEASE give me some course of action to take here. I feel extremely frustrated and upset with Verizon, and none of the reps seem to want to be of any assistance at all……
    Recently, my wife and I decided that it was time to consolidate our phones to one carrier. She previously had AT&T, and I have had Verizon for 11+ years. After calling and talking to SEVERAL Verizon reps, and insuring that my current features and promos would NOT change if I added my wife’s phone to my account, we went ahead and ported her line to Verizon. This is where all the issues begin.
    To begin with, I called and talked to two different Verizon reps, who assured me that if I were to change my plan to a family share plan, I would CONTINUE receiving all discounts and promotions that I was already receiving on my primary line. They did note that some of these discounts would not be available to my “new” line, which was understandable, but again I was assured that I wouldn’t lose ANY promotions. The promotions that I am referring to are as follows:
    18% Access Discount
    Unlimited Email & Web
    5 Friends and Family 
    Talk & Text Plus Data $20 Disc
    Within the first week of adding my wife’s phone to my account, I noticed that I had indeed lost the “Talk & Text Plus Data $20 Disc”. I immediately called Verizon and inquired about why this promotion was lost, and I got several different arguments and rebuttals from the Verizon reps. The responses spanned the gamut of “There was never a $20 Disc on your account” to “That discount was only valid for 1 year upon enrolling”. I referred all the reps to the notes on my account that were written by the previous reps who assured me that this specific promo would remain. I also went as far as reading them the information I have on the promo stating that as long as I remain in a qualified plan, the $20 promo would remain for life. I was then told there was nothing they could do, and was transferred to “Loyalty”.
    Once transferred to “Loyalty” I talked to a very nice rep, who pulled up the information on the discount and assured me AGAIN that I was eligible for this promotion and she put in what is called an “Inactive Pricing Request” form to have the promotion reinstated on my account. She also assured me that in the event that the promotion was not immediately applied to my account, she would set my account up for review when the new bill came out, and she would personally issue me the $20 credit. 
    To make a long story short, my new bill came, and there was no new credit. I called Verizon back, and asked to speak to “Loyalty”, and the rep gave me some run around about not being able to send me directly to loyalty without him attempting to help me first. Finally after a 10 – 15 minute conversation he transferred me to Loyalty. This time, the Loyalty rep told me that I was NOT eligible for the promotion. I had her review all the notes on my account from the previous rep, and she verified that red assured me I was eligible, had put in the inactive pricing request, and assured me she would give me the $20 credit if the promotion wasn’t added. The rep then told me that the other rep had bold-faced lied to me and she would be filing a complaint with her supervisor. I requested to speak to her supervisor.
    Her supervisor got on the line and stated that she was aware of the situation, there was nothing that they could do, and that the other reps that assured me I was still eligible for the promotion would get complaints filed through their supervisors for inaccuracy. I asked this rep to EMAIL the last Loyalty rep that assisted me and have her call me. She obliged, and within 15 minutes I was back on the phone with the ORIGINAL Loyalty rep.
    The ORIGINAL Loyalty rep reviewed all the new comments on my account, and AGAIN assured me that I was STILL ELIGIBLE for the promotion, and she was going to “escalate” the inactive pricing request. She also told me that she had discussed my situation with her supervisor, and after reading the promotion details he too agreed that I was eligible for the promo. She assured me that I would hear back from them regarding the status of the promotion being added back to my account before my bill due date. 
    Upon reviewing my bill I noticed that it was extremely high. Upon calling Verizon AGAIN, it was disclosed to me that since my wife’s number was ported into Verizon from AT&T, and they gave her a temporary number to use until the number was ported over, I was being billed TWO $35 line activation fees. One for her actual ported line, and the other for the “temporary number” that was only in existence for 1 hour, and never even used. Needless to say upon review, that $35 was credited back to me.
    My dilemma now is what do I do? Even though several Verizon reps assured me that my discounts would remain, at least one of them didn’t. Since I have spent so much time fighting with Verizon reps on the phone, and awaiting my new bill, we are past the time to be able to cancel my wife’s line and revert everything back to the way it was. The benefit of this promotion was that I received a $20/mo discount through the life of my contract, with no end date. I have yet to hear back from the ORIGINAL Verizon Loyalty rep even though I have had her emailed again to contact me, and all the other Reps claim there is nothing that can be done, and I should’ve taken measures prior to upgrading to ensure my promotions would remain.

    spottedcatfish wrote:
    If you want consistent answers, always ask for official written documentation.  For instance, you can read the Terms & Conditions of service on this website, and you should also recieve a copy when you sign a contract in store.  Verizon has too many employees to be able to train them all perfectly, and then you can add in the inconsistency from all the different distribution channels (premium retailers, third party retailers like Amazon and Best Buy, etc.).  Should they strive for it?  Absolutely.  Will that help you as a customer when you get a dumb or new rep? Nope.  So help yourself, get your information in writing or don't believe what you hear.
    While in theory this is a great idea, the problem lies with Verizon once again. When talking to the Verizon reps who tell me my account doesn't qualify, and they are able to "quote" to me the reasons from the promotional documentation, when I request they send me written proof of why I don't qualify, I get the reply "We can't release internal Verizon documents to the public." I quote them what the documentation I have states, and they claim their documentation is different, yet they aren't allowed to release any documentation proving my account is in fact ineligible. 
    Also, when requesting documentation as to why the "inactive pricing request" was denied, the response I get is that my account is not eligible. I ask for documentation and get the reply that the "inactive pricing requests" are done by a third party that is not affiliated with Verizon, and they can't release those documents to me either.
    It seems a little odd to me that they have all this documentation that conflicts with all the information I have, yet they can't provide me proof of anything that is being said. The problem is they want you to think you are wrong. They want you to second guess yourself and hope you give up. It is much easier to tell a customer "No", rather then take the time to fix the issues at hand.

  • Repost of the deleted complaint

    To Whom It May Concern,
    I'm curious if there could be some questions answered regarding a situation I have been faced with over the last three days? I have been a customer for several years and have spent hard earned money being that loyal customer. My loyalty now is beginning to waver after the following three days. Here is a specific synopsis of the above mentioned situation.
    I received a text message asking me to renew my Employee Corporate Discount. This was the first time in my duration as a customer that this was asked of me. I had left my previous employer and not even thought about my corporate discount. I have actually renewed several contracts and purchased several devices on my account since I left that employment and never even thought about the corporate discount program nor was asked about it by the various representatives. I contacted the Verizon Wireless Customer Service department to go about whatever was needed to be done to correct this issue.
    On December 11th, I spoke with an agent by the name of Cynthia out of a Maryland call center. She was very helpful in giving me the information needed to contact the Assumption of Liability department and went into great detail on what steps to take. She looked into my current employers information to find we do not have a Corporate discount program with Verizon but found that my wife's employer did.  Her employer has a slightly comparable corporate discount program to my previous employer minus 6 percent. My previous discount was 20% with my wives’ being 14%. Cynthia went on to tell me about different loyalty plans that she could offer me for "being such a longstanding loyal customer" that would cheapen the plan and offset the difference in price. She also went as far as to offer my line an early upgrade on the contract with a new device. The contract end date for my line is Feb. 23rd, 2014. I am not to concerned with lowering my plan due to the fact I don't want to exceed it but did have my interests peaked regarding the early upgrade. I questioned the ability to upgrade early for clarification and was told absolutely, "We do our best to keep our loyal customers happy." We discussed how I currently have the unlimited data package on my line (xxx-xxx-xxxx) and what she could do for me since when I upgrade, I will lose that unlimited package. She did state that I would be eligible for 6 GB per month for my current pricing of 30 dollars. Honestly, I should have just let her upgrade and sell me the new phone at this point in time to avoid this situation all together. Because I had not gone over any of this with my wife, I asked her if I could think about it. She said no problem and asked when would be a good time to call back. It was arranged for her to call me back the following day. She said she would contact me after 03:00 on December 12th. She did call me back at 02:50 while I was picking my daughters up from school. Again, my mistake, I asked her if she could call me back in 30 minutes when I would be returning home. She said it would be an hour before she was able but I never received that call. I called the customer service department later that evening at 1930 and requested an email be sent to Cynthia asking for a return phone call at her earliest availability.
    The following afternoon on December 13th, I again called and requested an email be sent and requested  the representative go ahead and transfer me to the Assumption of Liability department. After about 1.5 hours of conversation passing the phone back and forth with my wife to the representative,  we were to the point of sending the verification email. I had to leave for work at this time so I continued to be on hold while she completed the forms my 20 minute commute to work. Once I was in front of a computer, I accepted the terms and finished the process. At about the 2.25 hour mark, we were finished with the switch into my wife's name to receive the 14% (-6% discount than prior) corporate discount. This is when I was transferred to a gentleman by the name of Kevin in the Albuquerque, New Mexico Customer call center. I spoke with him about going forth with the options previous stated to me by Cynthia of upgrading my line with a new device.  We went over some of the differences between the IPhone 5S and 5C and he also assured me I would be able to
    receive the 6 GB of data in place of the unlimited for the same price of $30.00. I was ready to go ahead and early upgrade my device and renew my contract for another two years even though a direct competitor to Verizon has a Corporate discount of 22% available to employees of our company. Once he started typing in the info in preparation, he stated, “Unfortunately you will have to wait for a period of 24 hours for the Assumption of Liability to
    set in". I asked him again if I should contact him directly to complete this transaction or to contact anyone with the customer service department. He assured me to just call *611 and any agent would be able to assist me with the line early upgrade. I waited the 24 hour period,  26 hours to be sure, and called back on December 14th at 20:45 and spoke to a lady by the name of Tiffany.
    She listened to my entire story, put me on hold, come back and asked me who I had previously spoken to, put me on hold another 10 minutes, then come back and told me unfortunately she was unable to help me because my contract did not expire until Feb. 23rd. 2014 and she was unable to find the exact words noted on the account of a representative offering an early upgrade. I again explained that upgrading two months early was not my original intent in this whole process but was merely offered to me by the first representative I spoke with (Cynthia), in lieu of losing 6 percent of corporate discount, then again reaffirmed by the second representative (Kevin), and now denied by her. She again apologized and said there was nothing she could do. I asked if there was a supervisor available I could speak with in which she told me there was not. I responded by saying, " There isn't a supervisor available to speak with me"? Her response was pretty clear cut stating, "no, there isn't a supervisor available and if there was there wouldn't be any difference. They would be unable to assist you.' I started to get a little frustrated at this point. I then asked her what the difference was between her and the last two reps I spoke to. She just said, again, she was sorry and there was nothing she could do. I did ask the representative Tiffany; since she could not find comments regarding what the two different employees told me and that she didn’t believe what I was telling her, if she could
    listen to the recorded conversations? Her reply was only that they were not available.  Now 50 minutes into this conversation, her attitude changed and was obviously tired of dealing with the situation. To save my temper and I believe hers as well, I went ahead and thanked her for her time and ended the communication.
    After sitting frustrated for about 10 minutes and calling the wife explaining the situation in dismay, I decided to call back and speak to another representative with fresh ears and an open mind for their insight. Honestly, I cannot remember his name and did not write it down but this gentleman was a very calm, empathetic customer service rep. He listened to my story that I've repeated several times now and sympathized. He apologized for all the miscommunication and put me on hold to speak to his supervisor. Obviously a supervisor was available after all. He returned about 5 minutes later to tell me that his supervisor was sorry for all the inconvenience and had no problem moving forward to honor what the very first rep offered. He then put me on hold to contact a department in the Dallas Fort Worth area to get the second approval to retain my current phone number and go on with the renewal of contract and purchase of the new device. After another 5 minutes, he came back on the line apologizing saying he could not make good on the offer due to the department in Texas. This was another 56 minute conversation with no results. I told him I understood that this was not his fault directly but still do not understand what changed in literally 26 hours between employees of the same company as well as when a supervisor approves what was already offered multiple times. Through frustration, I questioned what options I have with cancellations after the contract end date on my line and what the total cost would be for early termination of the account in it's entirety based on decisions of if I even want to continue a business relationship with Verizon at all. I thanked him for his time and ended that communication.
    If it was only the first representative that made this offer I could understand, mistakes happen. Then when the second representative states the same thing even going as far to give me the directions and timeframe in which to call back, can two employees make the same mistake? How do two different customer service employees from two different call centers on opposite coasts give me the same information only for a third
    and fourth to tell me there is no possible way this can be? Even after a supervisor approval.
    I understand the importance of customer service as I was in this profession for over 10 years. I also have been put in tough situations regarding customers and their complaints, some valid and some invalid. In my years of customer service, my sole job was to keep our customers happy. Happy customers meant return customers which brought in additional business through positive word of mouth and maintain profitable numbers for our company. I would think as a leading innovator in the wireless industry, this would be a company main objective. It just seems to be the way of the world in todays times where the customer is no longer right and doesn't really have a voice.
    I know the possible loss of my business is not going to impact your company in any great way and I really would prefer to not deal with the hassle of switching service providers even with your competitor offering a much larger corporate discount incentive. We have been customers of Verizon for 7 plus years and spent over $13000.00 on contracts and devices. This is money not only spent on equipment but on customer service as well.  On the flip side, I would much rather give business to a company that appreciates its customers and honors what its employee’s offer. This experience has opened my eyes. With my contract ending in two months, I will most certainly be looking into the other options available.
    If you have any insight in this matter, I would appreciate any
    information available.
    >> Personal information removed to comply with the Verizon Wireless Terms of Service <<
    Message was edited by: Verizon Moderator

    I can relate with you Chris.  Had much the same experience with Verizon Customer Service within the last 24 hours.  I've come to the conclusion that if they really want to help, they wouldn't ship you around the country. You would get the same call center, with the same operators, and, obviously the same set of rules
    What I experienced was... The rules change from one call center to the next.  They don't really take notes.  I have talked to probably 5 customer service reps today, and while they "pull up" my account, nothing is noted.  I had to retell my story, over, and over, and over again.
    I'm ready to bite the bullet, pay the early termination fees, as, since I calculated it out, it would be cheaper than keeping the contracts active.  Such a shame.  I used to like Verizon.

  • HT4689 With mission control in Mountain Lion, is there a setting that displays a document name when it is selected?

    For example, if I have 4 word documents open, and go to mission control so they are all displayed, can I turn a feature on that displays the document name when my mouse is over each document?
    Like in the picture, if I have my mouse over a document, the name of the document isn't displayed.  Can I change this?

    Hey! 
    I just got a new mac and was trying to figure out the same thing today!! I went from an older version to this 10.9.  I called apple support, the tech had no idea what I was talking about.  I was transferred to a manager who told me that it is not feature available on the new models.  After a 40 minute conversation I was about to let it go and then I saw this post and became determined LOL ... and I figured it out (SMH apple support).  So here is how you do you it:
    system preferences > trackpad > you want to make sure the "App Expose" is checked off > and you're done!!
    I am not able to upload a 2 photos so I will post a second screenshot of what it looks like once the preferences are set.

Maybe you are looking for