Mis-sold and paying for it. BT not contacted us re...

Question

incident xxxxxx-xxxxxx
Maybe they will see it here and give us a call.
Hi
I recently contacted BT to arrange a home move.  
As there is no BT Line in my new property I was told that I would have to have a new line installed.  I agreed to a £40 charge for this on the condition that I make 10 calls per month.
The agent advised that I would have to sign up to the evening and weekends. I specifically asked if I could have this with the same weekend plan I was currently on but was told this was not possible. So I agreed.
An appointment was made for PM on Thursday the 20th of Sep ( this call was made on 13th of Sep).
After the call I checked on the internet and found out that the£40 install charge could be ordered with just the weekend call pack.
The next day I called BT To ask for the order to be amended.  
I was told this was not possible I would have to cancel and reorder After 24 hours and that I would lose my appointment slot ( I had arranged for grandparents to do the school run etc.).
The agent advised they would not be able to let the order stay on the system and then amend the call pack after it has been activated as I would be held to term for changing the call pack, even though I had been missold.
So I cancelled the order.
I called again on the Saturday, only to be told that the systems were down and an order couldn't be placed (which I don’t mind, these things happen)
A new order was placed on Monday the 17th of Sep but the earliest appointment available was October 12th.  
I am really not happy about this, as it is through no fault of my own that the order had to be cancelled.
I am a student and my course work begins, online at the beginning of October and I have now been given an appointment more than 3 weeks later than the first one.
We have moved house and by the time this line activates the old line will have been active and unused at the old property for a month, which I assume I will be billed line rental for?
Can this appointment please be expedited?  
We need broadband access asap and I may be forced to cancel and order with an provider.  For instance if I order with virgin today, they can give me installation date of Sat the 29th of Sept.
The telephone number is - XXXXXXXXX
I know fibre is available as the line is served by the same exchange as my old address and a work colleague a few doors down has fibre. The Sales agent advised I would need to have the 20 meg broadband provided then re-order the fibre after that, which seems a bit wasteful of engineers time (and mine) and your money.
If you need any other details please don't hesitate to contact me on XXXXXXX

Answer 1

a salesperson advised they would need to get the back office to build my order.
I was expecting a call that I never got.
When I did call I was told that an order was created with a line activation date of 31st October. Complants said if I was not happy with the activation date I should get back to them so I did.
Was told to wait 24 hours for a call that never came then a couple of days later (today) I get a call from a random BT agent (unaware of any case history) saying I now have an order on the system and the activation date is the 5th of November.
Seriously what the **bleep** is going on?
We are looking in total at a 2 month lead time and I still don't know if that order is going to fall over.
The worst of it is that the complaints agent said I should have let the very 1st order that I was missold with the wrong call package activate and they could have amended it afterwards. Which is exactly what I suggested when they said I had to cancel but was told that was not possible as I would be held to term.
So now I have to email bt again because they have probably closed the case and are leaning back on their chairs with happy satisfied smiles thinking they have somehow nailed this one and I am 'resolved'