Mis-sold broadband package? Now stuck with it?
I feel slightly agrieved at being talked into buying a broadband package with BT on the premise that I could watch European rugby on BT sport for free. I eventually signed up for unlimited infinity 2 and started to enjoy the aforementioned rugby. All was right with the world.
Then I awoke one day to find that alas BT have paid silly money for the football equivelant and as a result I know have to pay to watch my beloved Rugby. Not only that but I am stuck with 10 months of my 18 months of my contract.
Why is it that the lure used to buy, what is a slightly more expensive product, Broadband with BT can suddenly be changed mid contract yet I still have to carry on taking the broadband and phone?
Apologies if the tone of my post is slightly off but I am slightly miffed. Not only have I been told that I have to pay for something I was told would be free but then I am stuck with BT Infinity now. Any thoughts on what to do?
hannahe wrote:
As well as this obvious issue, we have found the whole TV package pretty poor. The picture quality is worse than normal freeview! Can't get the standard HD channels. Very difficult to navigate the screens, plus slow response to pressing buttons on remote.
It sounds like they sent you the BT Vision+ box rather than the BT Youview box. If this is the case was that for a good reason? The newer BT Youview box has a much better interface and will pick up the Freeview HD channels over the TV aerial.
There are two reasons for still sending out a BT Vision+ box to a new customer.
(1) The customer wants to view BT Sport 1 & 2 over the TV aerial as they are not on Infinity broadband. This requires a viewing card slot which the BT Youview box doesn't have.
(2) The customer has subscribed to Sky Sports. BT currently can't offer them on the BT Youview box.
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If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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