HT1212 My ipad mini has been crashing a lot recently so I started a system reset. However, it's now stuck with the progress bar less than a quarter gone: this has been the case for several days now. I have tried resetting from itunes but it needs the pass

Question

Now it's stuck with the progress bar less than a quarter full. I have also tried resetting through itunes which works right up to the point where itunes states that it needs the passcode to be inputted into the ipad to connect to it. At which point it then sticks at the same progress bar point. HELP!! please, this ipad is really important to my work.

Answer 1

Well the term "hotlined" I have never heard before. In any case many states (like NY) just passed regulatory powers to the State Public Service Commission of which it may be called something different in your state. You could file a complaint with them. Or file a complaint with your state attorney generals office, they also take on wireless providers.
The problem here is the staff you speak to are poorly trained, in days gone by it took one call to them and they pulled up your account and see the error and had the authority to remove any errors. They did not remove legitimate account actions, but used their heads instead of putting a customer off or worse lying to the customer.
Its a shame you have to go through what you going through.
Good Luck