Missing files:This is long, but please read it,

I had a very old PC that I had all my i-tunes music and files located on. One day I was worried that my system would crash so I tried to back up all my music files on my external hard drive. I did a search on my pc to find all mp-3 and mp-4 files and I copied, not cut and pasted all files over to my external. After I had done that, i-tunes were telling me that all my purchased music files were missing and that the source location was not identified. It asked me if I would like to try to find its source and I said yes. As I was looking in my files to locate the songs, it was there but i-tunes was not importing it back into I tunes.
So, I have recently purchased a new PC and I installed a i-tunes on my new PC with the same user name and ID. I-tunes recognized me and still have all my account information. Unfortunately, NONE of my purchased files have been installed.
What do I do? I have tried to call Apple, but their phone customer service is horrendous. A perfect scenario for me would be for Apple to access my account and recognize all the songs I have purchased and somehow remotely re-install all my files back into my account. Is this possible, or is there a solution?
Thanks for reading
ja

jaysen_ wrote:
I have tried to call Apple, but their phone customer service is horrendous.
Welcome to Apple discussions!
As I was looking in my files to locate the songs, it was there but i-tunes was not importing it back into I tunes.
iTunes does not import anything unless you tell it to. Once you know where the files are, you can add them into your library by the command File > Add File (or Folder) to Library.
So, I have recently purchased a new PC and I installed a i-tunes on my new PC with the same user name and ID. I-tunes recognized me and still have all my account information. Unfortunately, NONE of my purchased files have been installed.
iTunes song files are just files, like photos, homework papers, and tax returns. Like those things, they do not appear on a new computer until you copy them there.
It sounds like you have your old songs on an external drive, so you can add them to iTunes on your new computer.
Let us know how it works out. Happy New Year.

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    This file is important to me, does anyone have a suggestion as to how I can retrieve it? I thought having Time Capsule would save this kind of headaches. I did a search within the backups, in case the file mysteriously "moved", but the file is just plain missing on all backups and on my hard drive. To make things worse, I Emptied my Trash last night, so I can't see if it is in there. Though, I didn't delete the file.
    Thanks for any help!

    NewMacxUser2010 wrote:
    Hello, this is my first posting here and I would appreciate some help.
    Hi, and welcome to the forums.
    Could it have detected a virus in this file and deleted this file from my hard drive and then from each and every backup in Time Machine?
    Seems very doubtful, especially since there are no viruses that run on OSX.
    There is a small amount of malware, but you have to actively participate in getting it onto your Mac.
    But . . . are you running any anti-virus software? Some of it does cause all sorts of problems on Macs.
    The second change was that I selected "Back Up Now" for the first time on Time Machine last night after that patch. I usually had Time Machine run automatically, but while I was updating, I decided to do a forced backup. Could this forced backup have deleted all prior instances of this file if it was missing on my hard drive then?
    No. A backup is a backup is a backup; they're all the same, no matter how they're started. And Time Machine only deletes things when it "thins" backups. Basically, it keeps all backups for 24 hours, except the first of each day, which it keeps for a month, and the first of each week, which it keeps as long as there's room.
    So it's a bit unpredictable, but if a file is on your Mac for at least 24 hours, its backup will be kept for at least a month.
    This file is important to me, does anyone have a suggestion as to how I can retrieve it? I thought having Time Capsule would save this kind of headaches. I did a search within the backups, in case the file mysteriously "moved", but the file is just plain missing on all backups and on my hard drive. To make things worse, I Emptied my Trash last night, so I can't see if it is in there. Though, I didn't delete the file.
    I don't use Excel, so can't help much with specifics. Is it possible this is some sort of temporary file that's either never actually saved to disk, or is saved with a different name each time?
    Are all your other, similar files in your backups?

  • Adobe Support:  Please Read, New Flash Not Working

    Adobe, please read this.  My Flash player is not working and I would be happy to help you troubleshoot.  I have a completely fresh install of Windows XP on a Dell Laptop and the new Flash Player is not working.  I am in the tech field so I will understand most of your requests...Here is my situation.
    The problem began just after Christmas when I returned home from holidays and tried to watch videos, which I do all the time for both work and pleasure.  Videos would not play in a watchable manner...I could hear audio but video was completely choppy and unwatchable.  I researched and researched and implemented many suggestions but to no avail.  Thus, I COMPLETELY rebuilt my system from scratch.  (I needed to do this anyway since it had been 2 years.)
    After the rebuild, on a completely fresh install of XP on a Dell D410 laptop (that was playing all videos just fine a week ago), I installed Firefox, went to youtube which prompted me to install Flash, and then had the exact same problem that I had before the complete reinstall of everything.  There are scarecely any variables here other than the Dell Laptop, a standard Windows XP SP2 build, Firefox and Flash.
    I think I have narrowed this problem down to two things.  One, the new version of Flash.
    It's choppy on youtube AND it's choppy on megavideo, the other place where I watch a lot videos.
    I then tried on IE, which also prompted for the new version of flash, and also had the same problem.  Chrome--same result.
    However, this problem cannot be a universal problem with Flash otherwise nobody would be able to watch any videos onlline.
    This leads me to the second problem, which a complete hypothesis but it seems to be the only thing left:  my Dell laptop.
    I have noticed that some of the other folks with reported problems, who mention their system type, are also using Dell laptops.  Mine is an older d410, but as I said, it was running every video just fine up until a week or so ago when all of the sites forced me to install the new version of Flash.  Most Dell laptops use a common video driver set and this is what is leading me to this conclusion.
    So, could this be a problem with the new Flash and Dell laptops (or systems that use a common video driver)? As a reference point, my "display adapter" says "Mobile Intel (R) 915GM/GMS,910GML Express Chipset Family".
    Viewing videos is part of my job (and entertainment) and I cannot do anything right now.
    Someone out there...please hlep.  Adobe, where are you?  We are here providing you with all of the information that you need....

    Thank you for this response.  Apparently, Adobe does not provide support since this is a free product.
    However, Adobe, I need your help.
    In summary, I have a fresh build of Windows XP, SP2 on a Dell D410 and the Flash player does not work.  This affects at least 50% of the sites I visit.  Right now, I simply have the Flash Player uninstalled and can surf the net rapidly.  Once I install it, I am back to a crawl and still cannot affectively watch any videos (they all have extreme video choppiness but the audio is fine).
    I need your help, Adobe.  Everything was working fine until 2 weeks ago.  It is unfair of you to distribute a product like this, force everyone to use it, and have it not work for some of us.
    So far, this free product has cost me hundreds of dollars as a good part of my job is reviewing videos.
    Many have suggested that I buy a new computer to fix the problem.
    Is this really necessary?
    Adobe, I am a man in need...please help me...
    (PS:  I am not the only one.  I have also entered my problem here http://www.google.pl/support/forum/p/youtube/thread?tid=6039f438d085295f&hl=en&fid=6039f43 8d085295f00047c7e3182b625 to no avail.
    And I have done more research than you can imagine.  Here are a number of sites where people are reporting problems with Flash:
    Streaming videos are choppy all the sudden.... - CPUs - CPU-Components How do I resolve choppy/jerky video in Firefox? - YouTube Help Videos are choppy, Audio distorted. - YouTube Help DIYnot.com > Youtube stopped working "JavaScript turned off" youtube is not working - YouTube Help Flash sound stopped working. | Ask MetaFilter Anyone have problems with Youtube freezing? - Software - Non-Gaming - Discussion Forum | Eurogamer YouTube videos freeze after a second - Google Chrome Help My Comments on Video Problem Flash Player 10 memory leak!!   Graphics - Customized computer manufacturer graphics driver is detected AfterDawn.com: Guides: How to play FLV files Adobe Forums: Adobe Support: Please Read, New Flash... Adobe Forums: Flash Stopped working
    Obviously, I have still not found an answer to my problem.  Please help me.
    Thx,
    Richard)

  • After Effects CS5 freeze on project load with missing files

    Mac with 10.6.4
    Open a CS4 project file with missing assets. It opens and converts to a new untitled document. Save the document and close. Open it again and it the application freezes up when loading the last bit of project files. Spinning beach ball forever. No error. It looks to be hitting a few missing files in the project but instead of putting up a "X number of files are missing since you last saved this project" message it locks up.
    I tried to open the older file again and find or delete all the missing file references but midway through that process I got the beach ball again. Now it freezes up just loading the older CS4 file.
    Any ideas? Much thanks.

    Files are on two different external drives, as is the project file itself. What I have done is copy the project file to my internal hard drive, disconnect all external drives, open the file and... it opens. At that point everything is missing, right. But I cleaned up the file, tossed out anything that wasn't totally necessary (this file is two years in the making). I saved it. Leaving it open I plugged the drives back in and started to reconnect the files to their references. I made sure there were no missing files. Closed, quit, and restarted and it worked. I lost a few things but nothing I couldn't rebuild pretty quickly. I suspect one of the reference files was corrupt? Maybe not, because the project file worked in CS4. Maybe a 32bit to 64bit conversion issue? Not sure but I'm back up and running.
    Thank you for responding. Hopefully this info will benefit someone else. Twas frustrating. These boards are a great resource.

  • Question Mark.... missing files....

    The location for my 'Saved Files' is /Users/Me/Pictures/Adobe and when I click on that folder and 'Get Info' it tells me it the size of the folder is over 31Gig.
    The folder is full of .xmp files....
    When I open PSE 12, I see all of my thumbnails, but they all have a question mark in the top left hand corner. Whenever I click on a picture, it says, "Searching for missing file".... but never finds it.
    I'm pretty sure I know how I created this problem, but I don't know how to fix it.
    I'd imported all my media from iPhoto 11... then I deleted the iPhoto Library, to eliminate duplicate data bases. Takes up double memory.... but then, I also saw, in the Adobe 'Saved Files' path, a folder called, iPhoto Library Media. I thought this was also a duplicate folder of what I already had in /Users/Me/Pictures/Adobe. So I backed it up to an external disc before deleting it.
    Then I did a 'Backup Catalogue', also to a external disc....... Now all my files are AWOL. It seems I can do a 'Restore' from the backed up catalogue, but there have been a few photo's changed since then, and I'm prompted to 'Backup' again before Restoring.... bit of a mess.....
    Any pointers appreciated....

    I can give you a pointer for the future once you find the files. So let's fast forward to the future, when you've assembled all of your photos in Elements. First, you've got to remember never to move any photos to a new folder by dropping and dragging. Instead, open Elements and choose FILE/MOVE instead.
    Here's another tip to avoid missing or reconnect photos warnings in the future. I added a folder named Temp (for temporary). It is located in the same hierarchy as my other folders contained in the Adobe folder within the photos folder. I now move all new photos into this Temp folder BEFORE opening Photoshop Elements 11. After I open the organizer I choose FILE/GET MEDIA and locate the temp folder. I then tag all the photos in that folder, assign them to albums and edit them. After that's all done,  I use Elements to move the new images to a different folder that is already being monitored by Elements (by choosing FILE/MOVE as mentioned above). This clears the temp folder. The extra few seconds means that I never get the "missing photos" or "reconnect photos" warnings any longer. Plus, I can check the temp folder to make sure all of the images I worked on have moved out and into the folder that I actually wanted to use in the first place. It's pretty fool proof and you don't forget where the photos are located if you close the program by mistake or if your computer freezes. They will be in that Temp folder until you move them using the FILE/MOVE technique.
    Good luck with Vaishali's solution.
    Alan

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