Missing mail after "archive and install"

Hello,
I went to talk to the folks at the "genius bar" today because my powerbook fan has been blazing like crazy. I had OS 10.4 on my computer, which I had installed from an upgrade about a year ago. I bought the computer a few months before that, when it still shipped with OS 10.3. So the guy at the mac store told me to re-install the system using the archive and install feature and the original install disks. He told me to re-install 10.3, which came with the computer, and then to run the upgrade that I have to get it back to 10.4.
I am having some problems. I have reinstalled X.3 and find that when I open the Mail application, all of my messages of the last year are gone. I can't find them anywhere. But everything else on the computer seems untouched...all of my documents, and even old emails from before I made the upgrade to 10.4, one year ago.
I am afraid that if I do anything else, like install 10.4 that I will lose any chance of recovering these files. Does anybody have any advice on where I can recover the emails from my inbox and other folders? The guy at the apple store assured me that everything would be saved by clicking the "preserve users and network settings" option in the re-install program.
Or will everything show up again when I re-install 10.4? I was holding off on doing this because I wanted to see if the fan would run less using the older system, as someone suggested that I try this. I also tried to "import" the inbox in the library/mail folder, but this only imported all of the messages that I already have...not the lost ones.
thanks for any advice!
colin

Did the folks or this person at the "genius bar" also recommend that you create or update your backup before performing an Archive & Install?
If not, a "genius" he ain't.
The mbox filing structure used with Tiger Mail is significantly different than the mbox filing structure used with previous Mail.app versions under Jaguar and Panther.
Tiger Mail stores each message contained in a mailbox as a separate file in .emix format located within the Messages folder for the mailbox. Although you can import Jaguar and Panther mailboxes to Tiger, the mbox format used with Tiger Mail is not backwards compatible or interchangeable with Jaguar or Panther Mail without taking an additional step first. The reason you are seeing the old messages available before and up until the time you upgraded to Tiger is because you didn't delete the left over content package files used by Panther Mail and one of these files contains all messages messages and message attachments which are not automatically deleted after the conversion process to the mbox format used with Tiger Mail is completed.
Using the Finder, go to Home > Library > Mail > this POP account named folder (named by the user name and incoming mail server for the account). Within the account named folder is there an INBOX.mbox file and/or an INBOX.mbox named folder and the same for the other mailboxes (mboxes) within the account named folder?
Tiger Mail.app mboxes at the Finder level are folders and each folder contains a Messages folder which stores each message contained in the mailbox as a separate file in .emix format.
Jaguar and Panther Mail.app mboxes are .mbox files only, not a folder.

Similar Messages

Recover mail after archive and install

Hey there good mac people,
I recently archived and installed on my ibook g4. It was successful, my problem is that I forgot to backup all the mail I had in my osx mail app.
The previous system folder (library<mail<mail accounts<com.mac.mailaccounts<English.lproj< file, but I don't know if this will help restore or not?
Some of the mail is still on the server, but it is set to delete from the server once a week, and thus only a weeks worth at best is still on the server.
Does anybody have any suggestions?
In the future, what's the best way to back up mail?

Hello art-is-work.
I don't understand your problem. Archive and Install should have preserved all your data, unless you told it to do otherwise. Did you?
Mail stores most preferences and all account settings in ~/Library/Preferences/com.apple.mail.plist. Everything else, including all your messages and mailboxes, is stored within the ~/Library/Mail/ folder.
If the problem is that you told the installer to not Preserve Users and Network Settings, then Archive and Install should still have saved a copy of your entire home folder in /Previous Systems/Previous System N/Users/, where N is a number. The old Mail folder and preferences file should be there. You can just copy them to the appropriate location of your current home folder, or follow the somewhat convoluted procedure described in the following article to safely restore them:
How to get files from a previous home directory after Archive and Install (Mac OS X)
Note: For those not familiarized with the ~/ notation, it refers to the user's home folder.

I need help to recover/relink mail after archive and install

I am helping my friend fix her 15" G4 PowerBook after memory failures caused many crashes. There was no recovering short of a reinstall via "archive and install". All that worked great, but now Mail doesn't recognize the accounts, mailboxes, signatures, etc. that are still located in the user/library/mail folder.
What's up with that? I can't figure out how to relink Mail to this stuff.
Here's more detail:
1) After lots of prior debugging (Disk Utility, Disk Warrior, Apple Hardware Test, single-user commands per Apple tech notes), I did the A&I to 10.3.4 from the original disks.
2) Per Dr. Smoke and The X Lab, I ran the 10.3.9 combo installer right away so that the "older" system would not get confused by the "newer" stuff in the Previous Systems folder.
3) I Launched Mail and it started anew, i.e. didn't recognize accounts and wanted to start over.
Thanks for any help.

The account settings are stored in HOME/Library/Preferences/com.apple.mail.plist. It looks like that file became corrupt -- maybe its permissions went awry (Disk Utility cannot fix that) and Mail just deleted the file to create a new one.
If your friend doesn't have a backup copy of that file, just set up the accounts from scratch all over again. If given the option to import existing mailboxes or something like that, don't. Just enter the account information and Mail will automagically rediscover the data in HOME/Library/Mail/ when done.
You'll also have to re-configure most settings in Mail > Preferences. For spam-related security reasons, the first thing you should do is go to Preferences > Viewing and disable Display remote images in HTML messages if it's enabled.

Where is mail stored after archive and install?

Hello All,
I need to know where my old mails are stored after archive and install. To give a bit of background... This is a work computer. Its a MacMini which came with 10.4 installed. Before I joined the company boss upgraded to Leopard and thats what I have been using all this time. Recently it blue screened and I had to do an archive and install after trying various other options.
I only had the original install discs with 10.4 in them and not the Leopard discs. Since I needed to my computer up and running, I used those discs and did an archive and install.
I have all my old documents, etc but I couldn't open mail from the previous systems folder because its a different OS.
Is it possible to retrieve my old emails without having to install Leopard again?
Any help is appreciated.

When I started the computer up, instead of the login page with the account names coming up, there was just a blue screen. There are lots of articles that gave suggestions to try but nothing worked so I had to archive and install.

Finder not responding after Archive and install

I recently encountered my first problem ever with my mac(new in '05) This is the first mac I have owned; I have worked on G3's and G4's in the past. After reading through many message boards and support pages I don't believe my problem to be similar but different to previous posts.
My problem started off with an OS problem that I was able to diagnose in the "help" book I purchased when Leopard came out. It said I should Archive and Install to remedy the problem and keep my files. I ran the archive the install (it gave me no options to preserve user or network settings). After Archive and install my computer started up alright, but I got the permanent beachball and the finder does not work. it is constantly non responsive. I can relaunch finder, but after it restarts it goes non responsive immediately once again. So I can't actually access my "previous system" folder to move anything over. I checked my dock items and finder, they opened, but my itunes asked for an update. I list of update items came up; I did the non-restart items first. they updated fine, (my itunes old itunes playlists are viewable but not playable now) then I did the items that required a restart. That is when I found out that I could not shut down or restart my computer with std. procedures.
Currently I can only access my spotlight or apple pull down menu if I am in a functioning dock program (safari or itunes, quicktime. etc.) after reading some more support pages it looked like the common thing to do was check permissions and verify disk. I did, I repaired two permissions and the disk was OK. I did look at the HD files, they were as I remembered, but unaccessible (greyed out) and the "previous system" folder was present. +It didn't look like I would expect. The HD looked same as it used to just with a previous system folder.+ After checking the permissions and verified the disk I tried a hard restart. It came back the same as before, unresponsive finder and only the few dock items worked along with spotlight. I checked permissions and disk verify again and everything was OK.
Sorry to be long winded I am trying to be thorough...In short, My finder does not work after doing an Archive and Install to fix my original problem (which has been fixed)...the remedy for an unresponsive finder is to do an archive and install. Is another archive and install really going to fix my problem? Can I archive and install OSX 10.4 and work my way back up to 10.5.6?
Secondly is there a way to restart my computer without doing another hard restart?

It won't let me add a new account. I am locked out and when I try to unlock it gives me the beachball and becomes non responsive after it tries to authenticate.
I looked at the log file, I am not sure what exactly to look for. I am no programer. I see an awful lot of negative wording. I see some errors like "error (-4956) locating menu extra but they are mostly under system preferences...I see some stuff in the loginwindow that says is not a full path... Otherwise, the only reference I see to the finder is when I have force quit the finder.
2/8/09 8:59:55 PM com.apple.launchd[114] ([0x0-0x4d04d].com.apple.finder[304]) Exited: Terminated
2/8/09 11:10:17 PM com.apple.launchd[114] ([0x0-0x57057].com.apple.finder[321]) Exited: Terminated

Cd inserted but unrecognized after "archive and install"

After "archive and install" OS X.2 and clicking on "save settings", everything works fine, except sound cds are not recognized when inserted. iTunes works fine with the original files on hard disk, but doesnt see the cd (it did before).
I repaired permissions. I deleted the "previous systems" folder. still nothing.
I did notice that the "previous systems" folder has an "audio" file in it but the current "system" folder doesnt. I tried copying this audio file into the current "system" folder but I get the notice that it cant be changed.
I need to hear cds on this computer. Any ideas?
(It isnt a speaker problem as the itunes files play fine).
John in Vancouver

Hi John in Vancouver! And Welcome To
Discussions!
Open System Preferences > CDs & DVDs.
Adjust the appropriate setting there, and see if it
helps.
Good Luck!
ali b
Thanks, ali, but I did that early on. Didnt put it in the post. On insertion of a CD I have it set to open iTUnes.
I found a further problem which is that the midi set-up no longer locates my external keyboard. I will check the discussions under audio for this one, however. (I did check about the CD problem in the audio discussion but nothing there.)
John

Files missing from library after archive and install

Hi forum folk
any help you could give would be much appreciated.
I can't seem to verify my permissions on HD. I have run disk utility both from finder and from my OSX startup disk and consistently get the error message "Disk Utility has lost its connection with the Disk Management Tool and cannot continue." I then reinstalled the operating system all together making sure to archive and install as well as archive previous network and preference settings. This means I am running 10.3.4 at the moment (and I can't verify any of the software updates at the moment). After reinstalling I still cannot verify my permissions, so now I am trying to back up all my files so that I can reinstall the OSX again, erase everything, and start from scratch. But I'm running into some very strange problems while doing this. select files are missing from ~/library. there is no Safari file, for example. I tried looking in HD/previous systems/library where my library files were saved before I reinstalled the operating system but there is no such folder in there either. this means all of my bookmarks are gone. additionally, under library/preferences (in both the old and new library folders) there is no file named com.apple.itunes.plst. so all of my itunes playlists are gone as well. these are the only missing files I have found thus far and i can't explain why they selectively would not have been saved after the archive and install. Everything else seems to be intact. Any ideas?
thanks
jb
powerbookG4 Mac OS X (10.3.9) running 10.3.4 at the moment - can't verify permissions on 10.3.9

jbeep:
my HD has a capacity of 8.85 GB available. When I reinstalled panther I had little more than 3 GB available (I deleted a bunch of unneeded things since then)
Thanks for this update. What is the total formatted capacity of your HDD? I ask because I suspected that you might be cutting it pretty close. The rule of thumb is that you should have 10-15% of your total capacity available as free space. My personal rule is 15%-20%. This allows for more efficient perfomrance of OS X.
I am in the process of backing up everything on my seagate combo USB 2.0/firewire 200 GB external (I am using the firewire cord)
Having an up-to-date backup is one of the primary rules, often observed more in the breach than not. Since you have an HDD that supports Firewire, I suggest that you make a bootable clone of your entire HDD using SuperDuper. You can then use this backup as an emergency boot drive. However, it must be Firewire, as PPC Macs don't boot from USB devices.
I also have heard that it is advisable to reinstall the OS "every now and again" and I hadn't done this for at least two years. was I ill-advised?
Most experienced Mac users never re-install, except under dire circumstances. Since installing my new HDD in this computer I have never re-installed. Re-installation is the utlimate intrusive measure, and it exposes one to all kinds of issues, from lost data, to flawed installaton, to installations that fail midstream. Re-installation is not an effective maintenace procedure. Here are some helpful links in terms of maintenance:
Mac OS X 10.3/10.4: System maintenance
Macintosh OS X Routine Maintenance
Maintaining OS X.
I'm going to restart now and try and verify my permissions again using the procedure on the above link. I'll let you know what happens.
Instead of verifying permissions, just go ahead and Repair Disk Permissions. Verifying permissions does nothing, and wastes your time, as it is difficult to tell whether you need to repair, and you have to repair anyway.
Do post back with an update of your progress and any further questions or comments.
Good luck.
cornelius
Message was edited by: cornelius

Video podcasts won't play after archive and install

I'm one of the folks having capture issues with FCP 4.5 and OS X 10.4.9. So I decided to archive and install to 10.4.8. Now it seems I'm having all kinds of video problems, including downloading and playing video podcasts in iTunes (7.2). When I download a podcast, say "Tiki Bar TV", the file downloads, but in the podcast screen, I get an error message which reads,
"There is a problem adding the video to iTunes. The file might be corrupted, or a file type that iTunes cannot play." For the record, I have never run into anything like this before. And it's the same way with every video podcast.
I had some similar wonkiness going on with QuickTime, too. But after I installed a divx plug-in, and flip for mac, everything seems to be okay with the QT. iTunes is still a mystery. Any ideas on what my next step should be would be appreciated.
Thank you.
Ben
PowerMac G5 Dual 2.5Ghz Mac OS X (10.4.8) 3GB RAM, 500GB hard drive, ATI9800XT

There are files that are not brought along with Archive and Install.
Some are invisible and not accessible without enabling "root" access and even then you have to know exactly which files have to be moved from the 'previous System' folder.
Archive and Install never works with Apple's Pro apps.
If Niel's suggestion doesn't work you'll have to erase your hard drive and reinstall everything making sure you first backup important data to another hard drive.
(don't forget to save your mail and addresses)

After Archive and Install, music and photos lost

Hello, I installed Leopard yesterday on my Imac desktop and it went fine, but then somehow it locked me out of the hard drive, and then...the blue screen. I put the orginal Tiger disk back in and re-installed the previous software, opting for 'archive and install'. It worked but my question is this;
Within the previous system folder, my music and photos are still missing. All I see is the iphoto icon which opens to a completely empty program. (Yet the info on this Icon says it is a 1 gb in there). Are my photos lost, really? And if not, how may I retrieve them? Thanks in advance.

You may find it in the Previous System Folder created during an Archive and Install that contains your old system. Assuming you have no need for its contents you can delete the PSF and recover the disk space.
Of course if the hard drive is corrupted then you may have performed an Archive and Install on a corrupted drive which will result in a corrupted installation. Consider doing the following:
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now shutdown the computer for a couple of minutes and then restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger) and/or TechTool Pro (4.5.2 for Tiger) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

After Archive and Install 10Gb of disk space has disappeared!

I was having various minor problems which I have mentioned elsewhere and out of shear frustration I decided to stop wasting any more time and do an Archive and Install - preserving accounts etc.
After the subsequent Software Updates I was horrified to see that my main disk was 10Gb down on what it had been just prior to doing the installation. It was moreso because unlike the original installation I had not installed all the Languages, Fonts and Printers which I would not be using, so I hoped to gain some space - not lose it.
Anybody any ideas where this drive space has gone?
And please nobody suggest the Previous Systems folder - I dealt with that.

Alf Megson wrote:
Do you really want me to answer that question?
yes. I had to ask. I don't know you and I've seen way too many posts by people with similar problems who don't know that one has to empty trash to actually reclaim the missing space.
Boot from the leopard install DVd and repair the startup drive (not permissions). reboot and see if that makes a differences. if not try to find out what's taking all the space. see this post for tools for that.
http://discussions.apple.com/thread.jspa?messageID=8188595&#8188595
10GB should not be hard to find.

Can I trash "Previous Systems" after Archive and Install?

For details leading up to this question, please see my previous post entitled "Not recognizing password after OS install". Basically I want to know if I can throw out the "Previous Systems" folder that was created when I did an "Archive and Install" re-install of my OS.
Thanks.

For more information about the previous system folder and what is saved, you can check out Mac OS X: About the Archive and Install feature. Probably the most important piece of information is that the Previous System Folder contains a copy of the /Users folder. If you thought that something was missing from your home folder in the new system after the upgrade, you could copy it from the /Users folder. But, if you selected the option "Preserve User and Network Settings" when you did the Archive and Install, this should not be necessary.
Personally, what I would do is to leave the Previous System Folder be for a couple of weeks. If you don't find anything missing, then it should be okay to delete it.
EMAC G4 1.0 GHz Mac OS X (10.4.8)

How do I restore previous settings after archive and install?

I had to do an archive and install (with the box unchecked about users) on Friday after I had a kernel panic issue, but now I don't know if there is a way to restore my previous settings and access my previous files. I found the "previous system" folders, but it restricts my access to almost all of the folders, and I can't even find all of my music (iTunes) files or my stickies. I also can't find all of my bookmarks and internet settings. I'm totally panicked...there is a lot of information for my business that I really can't afford to lose. Please help me!

See the following:
http://docs.info.apple.com/article.html?artnum=107297.
The following can also apply to locating and moving data from a Previous System Folder. The "Home" folder will be /Users/shortname/ where "shortname" is the user account name you created.
Because you did not transfer the users accounts when you did the Archive and Install you may have created a new user account and password that is not the same as the one you previously used. This means the PSF has different permissions associated with it.
<font "size=+1">Folders You Can Move to Your new Mac
From the Home folder copy the contents of Documents, Movies, Music, Pictures, and Sites.
In your /Home/Library/ folder:
/Home/Library/Application Support/AddressBook (copy the whole folder)
/Home/Library/Application Support/iCal (copy the whole folder)
Also in /Home/Library/Application Support (copy whatever else you need including folders for any third-party applications)
/Home/Library/Keychains (copy the whole folder)
/Home/Library/Mail (copy the whole folder)
/Home/Library/Preferences/com.apple.mail.plist (* This is a very important file which contains all email account settings and general mail preferences.)
/Home/Library/Preferences/ copy any preferences needed for third-party applications
/Home /Library/iTunes (copy the whole folder)
/Home /Library/Safari (copy the whole folder)
If you want cookies:
/Home/Library/Cookies/Cookies.plist
/Home/Library/Application Support/WebFoundation/HTTPCookies.plist
For Entourage users:
Entourage is in /Home/Documents/Microsoft User Data
Also in /Home/Library/Preferences/Microsoft
Credit goes to another forum user for this information.
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FCP won't launch after Archive and Install

After the fiasco of the 1.1 update for the Alu-iMac's I had to do an archive and install on my system to return it to 1.0.
Everything is now working fine but FCP6 won't launch. It bounces in the dock once and then nothing. LiveType and DVD Studio 4 will open but Color, Motion and FCP won't.
I have trashed preferences and repaired permissions with no luck.
Any ideas?
Thanks in advance.

There are files that are not brought along with Archive and Install.
Some are invisible and not accessible without enabling "root" access and even then you have to know exactly which files have to be moved from the 'previous System' folder.
Archive and Install never works with Apple's Pro apps.
If Niel's suggestion doesn't work you'll have to erase your hard drive and reinstall everything making sure you first backup important data to another hard drive.
(don't forget to save your mail and addresses)

After "Archive and Install", my printer no longer works

Powerbook 1.67 GHz PowerPC G4
Mac OS X Version 10.4.11
I recently had some issue with my password, so the Apple Genius people ran an archive and install, reset the user password, and got me back to my original state. However, I've had to run all these updates now, and can't figure out how to get the printer to work again. It worked perfectly fine before the archive and install, it was recognized right away.
I have tried the following:
I uninstalled and then reinstalled the printer software (Epson Stylus CX6000) from the installer CD. Didn't work. Unplugged and turned off power, then re-plugged and restarted everything. Didn't work. I have no idea what to do here. I downloaded any new updates to the software from the Epson website. Didn't work. Help?

If the correct printer driver is missing, and the Print selection
box says Any Printer, it may be unable to use that one.
See if the printer can be used in a different user account.
Sometimes if the system is messed up (even pros do it)
there may be a way to see if the issue is system wide or
if it is based in a problem in the admin user account.
Some optional printer drivers may be available at the printer
manufacturer's web site for downloads. Sometimes there is
a newer one for the entire class of printer models, and so
it may be for yours. Or there is GimpPrint/GutenPrint for
other drivers; their web page shows supported printers.
{Since you state that you've tried other driver options, then
you may have to consider doing a new 'archive & install'
and be sure everything is done right, and then update it.
Or an all new installation on a wiped empty hard drive.}
There should be a printer error log accessible through Console
and perhaps it may shed some light on the basic problem...
PS: Is this printer an Ethernet and USB printer? If so, have
you tried whatever other connection/cable to see if it works
when running on the other available protocol? The Ethernet
printer would use an IP address or hardware MAC address
and the appropriate cable, if the printer supports both.
Good luck & happy computing!
{ edited 2x }

Recovery of lost printers after Archive and Install

Hi,
I just finished an Archive and Install of Leopard, and I discovered that one of the side-effects of doing this is that my printers are all gone. I sort of expected this, and I have a full system backup of the system I rebuilt, so if all else fails, I can boot off the backup, and print or take notes on the printer settings, and then go back to my active installation of Leopard and re-enter them all. But I'm wondering if there's an easier way. Would anyone know if all of the printer info might be contained in a few discrete sections of the "Previous System" folder that I could just drag into the current system folder to get all of my printers back? I do consulting work at a number of companies, so I have about ten printers that I routinely print to, so it's a bit of a bother to rebuild the list by hand.
Thanks,
Ken

Usually, when no additional printer software had been installed into the Mac
(assuming the printers are among the many supported printers already in it)
all you'd have to do in order to use one of those attached or available printers
would be to have them turned on and attached to the computer or the network
they'd normally be accessed through. Unless they require newer driver software.
At times, the choices of available printers would appear in the print setup in an
open application; at others, you may have to go into the setup utility to see if
the printers could be added to the list - pulling drivers from the installed OS X
and putting them into a position to be used, if compatible with the printers there.
The system's installer and updated files available to it include many drivers,
and these are not all turned on by default.
So, if there is no chance of the printers being recognized by the OS X version
you have (assuming archive & install and update) even after being given any
new drivers available through Software Update, you may have to seek out the
latest drivers from the printer manufacturers web site downloads pages.
There may be some other way to make the printers work through the OS; if
they otherwise should appear and be available. Some of the printer setups
& CUPS printing options or settings should be explored if they haven't been.
Although I don't have OS X 10.5.x running in my computers now, I have tried
it and decided to stay awhile longer in 10.4.11; some of the same kinds of
issues can occur, between these slightly different systems. You may be able
to re-use the printer drivers from the Previous System, unless their installer
had an instruction set to put various parts for the printer software in different
locations, in which case, the drag-n-drop may not be suitable to reinstall them.
Hopefully someone with more restore experience (short of manually reinstalling
drivers, if these are not already a part of the OSX and its 10.5 install/updates)
will contribute a bit more and direct you as per the specific demands of Leopard.
PS:
When you get your system back in order, you may wish to consider making a
full computer drive clone on an externally enclosed FireWire drive unit capable
of booting Mac OS X and running your PPC-based Mac (and also Intel-based)
so that unit may be something in the way of a FW400/800 + USB2.0 drive with
its own AC power adapter. OWC sells a mercury drive enclosure with HDD in it.
That may be a way to avoid doing Archive & Installs + updates; just restore from
a full drive clone and be on your way. And do other backups if needed, too.
Good luck & happy computing!
{ edited 2x }

Missing mail after "archive and install"

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