Missing mobile web app on reality

I just took over my mom's samsung reality. went to the store and had the number changed, etc.
when i try to get on the mobile web app, it simply says "no application." when i go to the "get it now" to download it like the verizon page says to, it can't find any mobile web app.
I know my mom had the app before she gave me the phone and used it a little bit. i don't understand why i can't access it. help please! i need mobile access to my email!!

It seems it may have been deleted in a system error. A hard reset should resolve this. The steps for this are listed below:
-From the standby screen, press Menu
-Press Settings & Tools
-Press Phone Settings (7)
-Press Security (8)
-Enter the lock code, default password is the last 4 digits of Cell phone number
1. Do software reset: Press Reset Settings (6)
-Press Yes to confirm resetting the handset to factory default settings
-The phone will now restart
2. Do hard reset: Press Restore Phone (5)
Press Yes to confirm resetting the handset to factory default settings
Press OK at the reprogram prompt
Enter the lock code, default password is the last 4 digits of cell phone number
Note: Press *228 and SEND after the power cycle to re-program the phone

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