Missing physical media and volume license number

Recently, we had a set of installer/content disks, case, and volume license number disappear. My employer, an art school, legally purchased a volume license giving us 107 licenses for Design Premium Creative Suite 3 for official school use.
We are fairly certain that the physical media and license serial number in question were all stolen from us, and we have no clue what is presently being done with the whole lot. We fear that the unknown individuals will use our volume license serial number to exceed the number of installations we are legally allowed.
We have already found relevant information regarding having the physical media replaced. We want to know what we must do as a school to continue using the software we legally purchased, whether it means being issued a new license serial number or not. Will we suddenly find ourselves unable to install and/or update CS3 around campus? Are we required to buy a new volume license?

Hi,
By using the below statemnt you can achive all the details of SM04.
DATA :   USR_TABL       TYPE USRINFO    OCCURS 1 WITH HEADER LINE.
CONSTANTS: OPCODE_LIST                     LIKE TH_OPCODE VALUE 2.
DATA : TH_OPCODE(1)         TYPE X.
* SM04 session details of users logged accessing SAP APO
CALL 'ThUsrInfo' ID 'OPCODE' FIELD OPCODE_LIST
    ID 'TABUSR' FIELD USR_TABL-*SYS* .
READ TABLE USR_TABL WITH KEY BNAME = <USer-name>.
by double clicking this you can get the all the detsils of the User.
regards,
Prabhudas

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How to get Physical Address and Volume Serial number of system

Hi Experts,
Is there any method or FM by which I can get System's Physical Address and Volume Serial Number ?
I want to validate a report specific to a system.
Regards,
Nitin Karamchandani.
Edited by: Nitin Karamchandani on Dec 30, 2009 2:36 PM

Hi,
By using the below statemnt you can achive all the details of SM04.
DATA :   USR_TABL       TYPE USRINFO    OCCURS 1 WITH HEADER LINE.
CONSTANTS: OPCODE_LIST                     LIKE TH_OPCODE VALUE 2.
DATA : TH_OPCODE(1)         TYPE X.
* SM04 session details of users logged accessing SAP APO
CALL 'ThUsrInfo' ID 'OPCODE' FIELD OPCODE_LIST
    ID 'TABUSR' FIELD USR_TABL-*SYS* .
READ TABLE USR_TABL WITH KEY BNAME = <USer-name>.
by double clicking this you can get the all the detsils of the User.
regards,
Prabhudas

Package created with Creative Cloud Packager and volume licensing key- sign in required

Hello, we have used Creative Cloud Packager and volume licensing key to create Adobe Photoshop CC v.6 and other apps packages, tested before deployment. Deployed the image on iMAC computers, users are getting Sign in Required/ registration details message. Tried to use AAMEE to create serialization file, but it does not recogise packages created by Creative Cloud Packager. appreciate any advice. thank you.
Svetlana

HI Abhijit,
All our students have network home folders, the issue is that some students can open Photoshop and it will be activated, other students will be prompted to activate PHotoshop when they try to open it. We have tried to delete photoshop plist and adobe photoshop settings folder from students Library/ Preferences folder but it did not help.
We'll test the APTEE utility tomorrow, I will post the results. Thank you.
Svetlana

Premiere Pro CC is missing presets | CC Packager/Volume Licensing

We have volume license and are trying to install the CC Suite using CC Packager V1.1.
Everything seems to work fine however most of the presets are missing from Premiere Pro CC - no RED, XDCAM or AVCHD etc.
This is a problem i've seen before with trial versions etc - it's like premiere is being installed in trial mode, although all the applications appear to be fully activated. Audition etc all work and we don't get asked to login/register or notified that the programs are running as a trial.
I've got a case open with Adobe (184479912) however I keep getting passed between the Premiere team and licensing team - they keep blaming each other and not helping me.
Has anyone got any ideas how to fix this?
Has anyone sucesfully installed the CC Suite using CC Packager and had all the Premiere presets show up?
Any ideas how i can get through to someone more helpful in the support team?
Many thanks in advance
Daniel

Romsinha, this does not resolve the problem. Have you found an actual solution yet?
I work for a college. We installed CCE with video serial key as you stated above. We are still missing all of the presets and codecs that we use for class. I see this has been a problem since July, why isn't it fixed yet???? This is a major problem for any large institution. Has any other schools or institutions found a solution with this issue?

Subscription and volume licensed Office 365 C2R App-V packages on the same computer

I'm interested if anyone has come across a similar scenario to what we have at the organisation I am currently working for. The organisation has signed up for an E3 subscription to Office 365, however would like to continue to using their volume licenses
of Visio and Project 2013 (at least until new versions are released at which point they'll likely move to the same subscription model).
Using the Office Deployment Tool, I've created App-V 5.0 SP2 packages for
a. "O365ProPlusRetail"
b. "ProjectProVolume" and "VisioProVolume"
Both App-V packages ignore any exclusion rules in the configuration.xml file I've defined. This is expected and I can control which applications are published using Config Mgr 2012 R2. Both packages deploy and run as I would expect.
The issue I specifically have is that if I publish both App-V packages (using different package ID's) to the same PC with modified DeploymentConfig.xml files:
a. "O365ProPlusRetail" package only enables Word, Outlook and Excel (subscription licensing)
b. "ProjectProVolume/VisioProVolume" package only enables Visio and Project (volume licensed)
it appears as though the Word, Excel and Outlook from (b) are utilised instead of from (a) even though they are specifically disabled. This means that Word, Excel and Outlook activate to our local KMS server, rather than using the user credentials as we would
prefer.
To confirm I can see that package (a) is already running when I run the following command: Get-AppvClientPackage | select Name, InUse, InUseByCurrentUser
Name
InUse                                InUseByCurrentUser
Microsoft Office 15 ProjectProRetail_O365ProPl...
True
True
Microsoft Office 15 VisioProVolume_ProPlusVolu...
False
False
If I then open Word (which should only be enabled in the first package), I see that the second package is now in use
Name
InUse                                InUseByCurrentUser
Microsoft Office 15 ProjectProRetail_O365ProPl...
True
True
Microsoft Office 15 VisioProVolume_ProPlusVolu...
True
True
I've also confirmed that all the applications (besides Visio and Project) are disabled in the second package:
Name
EnabledGlobally
Database Compare 2013
False
Spreadsheet Compare 2013
False
Excel 2013
False
OneDrive for Business 2013
False
InfoPath Filler 2013
False
Lync 2013
False
Access 2013
False
Telemetry Log for Office 2013
False
Telemetry Dashboard for Office 2013
False
Office 2013 Upload Center
False
Publisher 2013
False
Lync Recording Manager
False
Microsoft Outlook Mobile Service
False
OneNote 2013
False
Send to OneNote 2013
False
Organization Chart Add-in for Microsoft Office programs
False
Outlook 2013
False
PowerPoint 2013
False
Microsoft Office 2013
False
Office 2013 Language Preferences
False
SharePoint Designer 2013
False
Visio 2013
True
Project 2013
True
Word 2013
False
Office XML Handler
False
Internet Explorer
False
Notepad
False
Perhaps what I am trying to do is unsupported but I can't find anything explicity calling this out - and surely other organisations will have a similar scenario to us. Is there any best practice recommendations from Microsoft in this regard?
Cheers, Tim

here is some reference, hope it's helpful.
http://support.microsoft.com/kb/2915745
http://technet.microsoft.com/en-us/library/jj219422(v=office.15).aspx
http://technet.microsoft.com/en-us/library/hh852466.aspx

Brightness, media, and volume keys broken

I am at my wit's end trying to restore functionality to my special keys on my late 2007 macbook running OS X 10.6.8.
Some time two days ago something happened and now suddenly I cannot use the mute key (F10), the volume keys (F11, F12), the brightness keys (F1, F2), or the media keys (play/pause (F8), forward (F9), rewind(F7)). Probably the media eject key is non-functional too, but I'm afraid to put in a CD and test it in case I can't get it out.
Interestingly, the exposé "all windows" button (F3) works fine, as does the dashboard button (F4).
I think I instigated the problem installing and poorly uninstalling logitech command center or maybe somehow poorly uninstalling logmein.com sound drivers, but that's just guilt by association AND I've tried everything I can think of in terms of uninstalling those apps, reinstalling them, and carefully uninstalling them correctly. Still, my half-baked best theory of what happened is that the logitech software reassigned some key functions somehow.
I am using a logitech K750 external keyboard and a M510 mouse via a unifying receiver. The keyboard is the version intended for a PC but was working pretty fine on my macbook (windows key worked as command key, Fn+volume keys worked as expected). I installed Logitech Control Center (LCC) for Macintosh because I wanted to adjust the horizontal scrolling via the mouse wheel (it was way too fast for my tastes). Installation of LCC prompted the keyboard setup assistant ("Your keyboard cannot be identified..."), even though I was only interested in adjusting the mouse and the keyboard was working fine. I ran through the setup assistant as instructed. Roughly since then, I've lost volume adjusting functionality on both the external (logitech) and built-in keyboard as well as all the other functions mentioned on the built-in keyboard.
I've been obsessed with this the last day and a half with no luck. Here is a pretty comprehensive list of what I've tried to fix the problem, though I may forget something since I've done so much:
-removed all peripheral hardware.
-use a different user account.
-SMC Reset
-PRAM reset
-Safe mode
-System preferences reset/ inspect all settings related to keyboard, universal access, text to speech according to the numerous help files I found online. (yes, I unchecked "Use all F1, F2, etc. keys as standard function keys"
-turned off all google chrome background apps and inspected the key bindings of all chrome extensions.
-Removed Cache folder from library folder.
-removed recently installed software that I suspected might be related, reinstalled, re-uninstalled.
-installed OnyX and run all the maintenance/restoration routines I saw in it that didn't sound too scary.
-Turned on keyboard viewer and verified that each guilty key is recognized by the system when I press it (they all are!).
No luck. I don't have a snow leopard install disk but I just bid on one on ebay because I'm starting to feel like my only option is a time-machine full system restore
Please help! I'm still holding out hope that there is some simple way to get under the hood and re-assign or reset the keys. I can't even figure out how to disconnect the logitech peripherals (keyboard and mouse), though I've removed all the logitech software I can find.

I have an early 2007 Mac Book Pro 17" and had to re-install OS X 10.6.8 because of some problems created while installing a 2nd operating system.
After installing 10.6. the screen brightness keys wouldn't work (F1 and F2), I tried updating to 10.6.8 that didn't solve the problem either.
I'm still having this problem and plan to try to fix it today. I had previously seen a link where someone was explaining which files or extensions in the Library folder/directory control those functions and to see if they were all present.
I will search for that link again as I forgot to save it. If that works i'll share the link with you later.

Invalid volume license

a volume license number when installing says
invalid

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

Acrobat 9 license number

Hello, i had to install Acrobat 9 on a new PC Windows XP /the old one was gone); i have downloadet the software and my license number from the Adobe Licensing site, but when i start Acrobat, after 1 minute an advice say: "The license Number does not work anymore - contact the Adobe Customer Service" and then the software shut down. My License Number is correct and the software downloaded is correct (or else would not even start or install). What happen with my license? I have to work with the software, please. Somebody can help me?

Hi seagazzi,
In order to help, send me the serial number using the private message option and i will check at my end.
Regards,
Ajlan Huda.

Volume Licensing media

I have recived my volume licenses for Acrobat 8 Profrssional. I'm based in Bermuda and will not receive my software media until April 4th. I do not believe my purchasing department ordered (ESD)Electronic Software Delivery.
My question is If I download and install the trial version can I activate it with my volume licenses?
Thanks for your assistance.
Michael Hamilton, Burnthouse Administrator.

I don't know if this telephone number will work from Bermuda, but Adobe provides free support for install issues in the US
You might try the number 800-642-3623

PSA: in iOS 7.1.1, alert sounds are tied to your media/game volume and not to your ringer volume

I was befuddled by this for a long time.
Alert sounds would just stop making noise. This includes dings from txt messages and new mail.
If I went to Settings>Sounds>Text Tone and select several options, all I would get were vibrations.
I rebooted the phone and toggled the silence switch on and off.
I finally figured out that if I started a game and turned the volume up, the noises would come back.
I think it is reasonable for a user to wish to play a game on mute but still hear alert messages.
I think if we can only have two separate systems for audio control, the alert sounds should be tied to the ringer, not to the media/game sounds.
When I spoke to an apple support person over online chat, they seemed to agree that this sounds like a bug.
I have seen many confused posts in these forums regarding alert sounds suddenly disappearing.
Below is the text that I submitted at http://www.apple.com/feedback/
If you share this problem, I suggest you do the same.
My case number is 606343836
Begin message:
I've had a 5S since a few weeks after launch and this problem has only come about in the last few weeks, so I suspect it has to do with a recent OS patch.
Sometimes my alert messages just stop working. They seem to work one minute, then they stop. Alert messages would include email notifications and txt message pings. When they are not working, I can go into Settings>Sounds>Text Tone, and all of the options will simply result in a vibration and no sound.
Rebooting the phone does not fix the problem.
What I have found to fix the problem is to open a game and raise the volume of the game. Then when I exit the game, alert messages start again.
This seems reversible, if I go back in and mute a game, my alert messages go away as well.
If this is by design, I do not think it should be, as I think it is reasonable for a user to want to control the "media" part of the volume separately from the "ringer" and "alerts" part of the volume. It makes sense to want play a game or video on mute but still get alert messages. If anything, I think the alerts volume should be tied to the ringer volume, I think that would make sense.

Additional info, which makes me think this is a bug rather than a feature. If you go into Settings > Sounds and turn off the "Change with Buttons" option, then the ringer should always ring at the volume of the slider on the screen.
The volume buttons now appear to only affect the media/games volume, and it works as expected EXCEPT:
if you are in a game and you mute the volume in the game, then exit the game, all alert sounds are muted and you can't turn them back up by raising the volume with the volume buttons.
If you go back into the game and raise the volume within the game, then exit the game, then alert sounds do turn back on.
I have tested this with two games from two developers.

I bought a volume license for CS6. How do I now get a serial number for prior version (CS5.5)?

I bought a volume license for CS6 Design Standard. Because of my system restrictions for now I can only run a prior version (CS5.5). I have also previously downloaded its trial version which works perfect. Now, after buying a license for CS6 I would like to get a serial number for a prior version as well. How would I go about receiving it?
Many thanks in advance!
Nelle

Hi Nelle,
You can request downgrade from Adobe, but you can't get back to CS6 after that, so it might be better to upgrade your system?
Anyway, in my laptop CS6 has been running faster and better than CS5.5 without any changes to system, so you could give it a try before downgrading...
Joni

Windows 8 Pro volume license version does not have "Add Features" therefore cannot install media center.

As the title describes, Windows 8 Pro installed from the Volume License ISO does not have the Add Features wizard, and as such it appears to be impossible to install the Windows Media Pack.
I've consulted with Live Chat support who cannot provide an answer to this, they simply said it should be done through "Add Features" which does not exist.
A similar thread was answered by saying install from a Retail disc and upgrade. However this is hardly a solution, paying for an additional Windows license when you already have a volume license.
Can anyone, preferably MSFT, provide a proper answer on how Windows Media Center can be install on Windows 8 Pro which is volume licensed. If it can't be done can some reason or justification be given as to why it can't be done.
Please see previous thread here: http://social.technet.microsoft.com/Forums/en-US/w8itproinstall/thread/d63b46e5-c542-4dbe-be41-c46cda440723

I would like to pile on here and say "ditto" to all of the above. you have a licensed product and they don't even support the MSFT version of a DVD player. Nah, no one EVER has to play a older technology in corporate America due to training or presentation
(A funny clip of a movie before a ppt)? Nah.
But, I'd like to add a warning to MSFT senior management. I know you want to force everyone to use YOUR cloud just like apple did to theirs. Wont' work. Some of us refuse to sign onto a web site and let you track all of our moves... some
distrust the cloud (Target anyone?) etc etc. All good points, now for the out of the park. The Harvard Business Review some years ago did a study on long term profitability of a company (you have to have a profit to stay in business). The
most highly correlated factor: Customer Sat. Sorry, but I don't see customer sat in all of these entries.
IF you made your product easier to use and NOT have to have a IT support person to move from a small workgroup to a server configuration (and PS, what in the heck to you get from a workgroup? File Replication, Remote access to outlook files as one
does via exchange? Really, every computer is in a workgoup any more, so there is ZERO value add in a workgroup on a MSFDT platform, however there is great value, even with a couple of users, in an Exchange/Windows Server Platform -- so why so you make
it so damned hard to implement one... Difficult for one to implement in an SMB environment (so lets just kill SBS) but growth from small business is where your growth is... just like IBM did before you, MSFT only appears to be listening to Fortune 500 it execs,
but I really digressed) This is just one more pain in the butt to use MSFT in the small environment. So what is the rational business decision? Yes one can pick MSFT but with Zero value add in the workgroup, why not them other guys (who may
be apple, or android or even some Linux platforms)
SO you want to continue to mil the cash cow, listen to your forums.
One more note on the STORE. Lets say you do pick a competitive product in the windows store. Have them been verified they don't contain malware like MSFT products? I believe the answer here is "NO" So this adds another layer of complexity
and security risk on the corporate problem of "How do I play a DVD on my laptop" I am sure none of you has ever played a movie on your laptop flying for business?
So, MSFT management, let me paraphrase the posts above: "WHY don't you support our business needs"
And remember, people buy to have their needs met..... (IBM Planned Sales Call)
If you don't meet small business needs, someone will... and that too is fraught with risk.
(For example of how to make computers easy to use in SMB I reference SBS, the Systems Management Interface tool in IBM Unix, or best of all, the AS/400.... something even Ellison couldn't kill, though he tried.

Windows 8.1 Volume license and FPP

Hi Team,
A couple of questions:
Question 1. If you buy a WinPro 8.1 SNGL OLP NL Legalization GetGenuine (Microsoft part number: FQC-08147); can you transfer the license from one PC to another if the current PC where the license is installed crashes and becomes unusable?
Question 2. If you install WinPro 8.1 SNGL OLP NL Legalization GetGenuine (Microsoft part number: FQC-08147) and somehow the PC crashes; would you be able to re-install the same license on the same PC after the PC is repaired and restored?

Hi Mukesh Beri ,
As far as I am concerned ,one license is used for one machine .
Considering this is a volume license issue ,it is recommended to contact our volume license support directly. We will get more detailed information there.
Microsoft Volume License service Center
https://www.microsoft.com/Licensing/servicecenter/Help/Contact.aspx
Best regards
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

I have to transfer volume licensing CS6 design and web premium, but I don't know what is the right module. I've found many, all different...thanks

I have to transfer volume licensing CS6 design and web premium (between 2 End Users) but I don't know what is the right module. I found some, in Adobe's website, but all different...
One module for transferor
One module for recipient
One module for both parts
I filled the forms, I signed them , I called the assistance for case number and they've sent me another module:
one module for both of parts, without field for to insert serial number...
What have I do? Which module must I use? I'm becoming histeric!
Thanks to all for help
Letizia

Volume Licensing
http://helpx.adobe.com/x-productkb/policy-pricing/volume-licensing-site.html

Medias for Adobe CS3 Design Standard/Premium (Windows) Volume License

Hello,
We have volume licenses for CS3 Design Standard /Design Premium but no media kit for Windows, unfortunately. All attempts at finding this or buying it have failed. I've spoken direct to Adobe and the official solution is to upgrade to CS6 or Adobe CC! Which really isn't helpful. I've tried upgrading from the trial version of Design Std but that doesn't work.
Thanks

I'm a bit confused...I saw your note above about not working with volume license keys, but I disregarded it out of optimism because it doesn't match my experience.
For our volume licenses, we get our our downloads via ESD (since CS3), and I was under the strong impression they were the same as the trial media (I believe the filenames and download URLs are actually the same?), but I guess I have not verified.
I wonder if the more likely case is that your volume license code is invalid or has a typo or something? On the other hand, you guys seem to have two data points (Martin and James) to my one marginal one ("strong impression"), so there's that. And I guess my experience with this is Macintosh based but it should not be platform-specific.
Still.
I guess another possibility is to make sure that you're downloading the Design Standard installer instead of the installer for the individual products or perhaps the wrong suite package? I dunno.
I remain skeptical, but I realize there's not a lot of data to back up my skepticism.

Missing physical media and volume license number

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