Missing points for prerdering GTAV and LBP3

I preordered GTAV and LBP3 and am missing the points but the transaction has cleared. The best buy I have been going to has been messing my account up and had to charge me full price for the games and then go back and refund me the twenty dollars for gamers club unlocked. This is the second time they have done this. I was wondering if there was any way to get the 1000 points for preordering those games. 

Hello Eddiecag,
Thanks for being a My Best Buy Gamers Club Unlocked member, and thank you for pre-ordering your games from Best Buy.  I have reviewed your My Best Buy account and I am happy to confirm that the 500 points were awarded for GTA V.  
It is not uncommon for the bonus points to post independent of the standard or everyday double points.  It would appear that was the case in your instance as well.
Please visit us again any time with any other questions.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
 Private Message

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