Missing points too

I am missing points for $600 in purchases. What do i need to do?
When I go to add the receipts it tells me the transaction was laready added, but the points aren't there.

Hi theaberlin0002,
Thank you for connecting with us on the forum.
I pulled up your information using the email address you registered with the forum, and from what I can see, you currently have two My Best Buy accounts.  That would explain why it appears the points are missing and why BestBuy.com says the purchases in-question are already attached to an account.  I would suggest we look into possibly merging the two accounts so it is easier for you to keep track of your points and certificates.
If the information associated with each account matches, then I should have no problem merging them.  Any points/certificates in the secondary account would transfer over to the primary account following the merge.  I will need some information from you before I can move forward, so please send me a private message with the information listed below.  You can send a private message by clicking on the blue button found in my signature.
Name
Phone #
Mailing address
Email address
Merging My Best Buy™ Accounts
I hope you have a wonderful day!
Derek|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Missing Points GTA V PS4

    I purchased GTA V for PS4 thru the website and did an instore pickup. I purchased it on 11/18. The points still have not been applied to my account. When I go to report missing points and put in the order number, zip, and total it says "This transaction has already been added to an account". What account has this purchase been added towards because it's been nearly 10 days and I still dont see the points but I see all of the order info. Any help? Thanks

    Hello Scarphace3,
    Thank you for being a My Best Buy member, and thanks too for pre-ordering your games with us.  I'm happy to hear you we able to pick up your game on the release date.
    As your My Best Buy account is linked to your account on BestBuy.com, this transaction is already attached to your membership.  You should be able to see all the points associated with this transaction when you find the order in your purchase history and click on the "+" to expand the transaction information and show how the points were earned.
    Please let us know if you have any additional questions at this time.
    Best regards,
    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Report missing point for purchases at Pacific Sales

    Hi,
    I forgot to give My Best Buy™ account to the sales asscociate for the purchase order. How to associate My Best Buy™ account with my purchase order at Pacific Sales within best buy store? I don't have the Customer Service Pin number on my receipt to add my missing points on Report Missing Points page, and I don't see the options for Pacific Sales or sales number. 
    Please let me know how I can attach my purchase order to My Best Buy™ account.
    Thank you

    Good morning dkz640, and welcome to the Best Buy forum,
    If your My Best Buy account was not attached to your Pacific Sales purchase when it was processed, then points are unlikely to post on their own.  In most cases you should be able to report a purchase as "missing" on BestBuy.com if it was not attached to your account; however, a purchase made from one of our Pacific Sales or Magnolia stores cannot be reported online, which means we may need to see if points can be added a different way.
    I would like to go over your My Best Buy account with you to ensure it is up-to-date and to gather some additional information, so I will be sending you a private message.  You can check your private messages by logging into the forum and clicking on the little yellow envelope located at the top of the page.  I look forward to further speaking with you.
    Thank you for posting and for being a My Best Buy member.
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Missing Points of my big order past 4 months and not resolved yet

    Hello,
    I am an Elite Customer of Best Buy and have lots of product past few years. 
    I have bought order of more than $10,000
    ISSUE: MY REWARDS POINTS ARE MISSING. It's being 4 months and I haven't got a single point from this order. Even with Elite Membership, if I have this issue, what others would be going through.
    It's easy to make customer that me happy. Just issue the missing points to my account.
    I am not able to use "missing my points" page as its giving errors and over the phone I am not getting help as most of the representatives can't help me. 
    I don't want to lodge complain in BBB regarding this small issue. Hope this would be resolved ASAP and hoping to get the answer and missing points in a short time. 
    Khozema

    Hi Khozema,
    I hope you are having a great day, and welcome to the Best Buy forum!
    A purchase of more than $10,000 could definitely result in a lot of points, so I can understand questioning why the points may not have posted to your My Best Buy™ account as of yet.  Being that the purchase was of such a large amount, I would assume it was made at one of our Magnolia or Pacific Sales stores.  The points for a Magnolia or Pacific Sales purchase should generally post within 20 to 35 days after any scheduled deliveries have been completed.
    I was unable to find any $10,000 purchases using your name or email address, so I am going to need some additional information from you.  To gather that information and go over your My Best Buy™ account with you, I will be sending you a private message.  You can check your private messages by logging into the forum and clicking on the little yellow envelope at the top of the page.  I look forward to further speaking with you.
    Thank you for taking the time to post to the forum and for being a My Best Buy™ member. :smilehappy:
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Missing points for buy 3 games 25$ reward points

    Need help with my account...I am missing points for the buy 3 and receive 25 ...i have sent mike a pm with all my account information...
    thank you for your help....
    Solved!
    Go to Solution.

    Hello bigshane25,
    Thank you for being a My Best Buy member, and thank you for purchasing your Xbox One games at Best Buy!  I'll be happy to review your account with you.  Please watch for a private message from me shortly after I have had a chance to look things over and see what we can do.
    Best regards,
    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Missing Points "Issued points"

    HI,
    I recently made a purchase at my local best buy (10/30/14), I also used a 3X points coupon with it. I checked my points today and it says that my points from my last purchase (10/30/14)  was issued but its not showing on my total point.
    I tried to "report missing points" but keeps saying "this transaction has already been added to your account"
    I add all my point since the last time I issued a certificate and certainly Im missing the last transaction i made from BB.
    I would like to know where I can email BB Elite plus rewards customer service to address this issue?
    I had a similar problem before, I was able to get it fix via email. now i cant find those emails in my inbox.
    Thanks for any help!

    Greetings rstyle2014, and welcome to the Best Buy forum,
    It can usually take up to 20 days for points to post to a member's My Best Buy™, and if your purchase took place on 10/30/2014, then the 20th day would actually be today.  I attempted to look over your account to see if the coupon was scanned properly, but was unable to do so using the email address you registered with the forum.
    With that being said, please feel free to send me a private message if the 3X points do not post to your account by the end of the day and I will see what I can do to help.  You can send a private message with the below information by clicking on the blue button in my signature labeled "Private Message."
    Name
    Email address
    My Best Buy™ ID #
    Receipt pin #
    Where Are My My Best Buy Bonus Points?
    Thank you for taking the time to reach out to us, and I hope you have a great day!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Couldn't report missing points online

    I have been trying several times in the last couple days to report the missing points for a purchase I made in the store during the Black Friday Sales. I got the error message "Please check the information you entered and try again". I verified that the customer service pin number is indeed correct as on the receipt but kept getting the same error message.   
    The database system was down at the store when I made the purchase and the rep wasn't able to access the system to look up my account number. He said I should be able to report missing points online when I got home but the website kept giving me an error when reporting the missing points.
    Please helps! Thanks!

    Greetings leongwh, and welcome to the Best Buy forum,
    I just reported one of my own recent Best Buy purchases as "missing" on BestBuy.com and it seemed to work fine.  Are you entering the "Customer Service Pin Number" as it appears on the receipt, including spaces?  I would encourage you to try it once more including spaces, and if you are still unable to report your purchase, then please send me a private message with the below information and I will make sure it is attached to your account.  A private message can be sent by clicking on the blue button in my signature.
    Name
    Email address
    My Best Buy™ ID #
    Receipt pin #
    How Do I Report Missing My Best Buy Points?
    Thank you for posting and for being a My Best Buy™ member!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Missing points, transaction was not recorded on my account but another.

    My father recently went in to buy a new HDTV and was assured by the represenative at the store that the points for the tv would be added to my account, the account we both do our shopping on. I do believe he in fact did purchase the HDTV with the Best Buy credit card. Now I told him before he left that we probably wouldn't get the points since he was using the credit card. We had not received points for the last computer we purchased because it was done on said card and if I'm not mistaken, a representive on this board said that you aren't awarded Reward Points when you do transactions that way.
    He said he would ask when buying the TV and he was definitely told we would still get the points for the HDTV regardless of whether or not we would used the credit card.
    I checked our account and nothing has shown up on the transaction log. I tried Reporting Missing Points and it said it was logged on another account. The Member ID on the receipt for the HDTV is not the one we use and I don't know how I would access said account.
    I really hate to be bother if the policy is in fact that you cannot get points from Best Buy Credit Card purchases but this is the second time an in-store represenative has told my father otherwise. If the points were awarded and put on another account, I'd like to figure out a way to be able to get access some way. Thank you.

    Good evening ReuleHL,
    Before we get into the matter at hand, I do want to point out that a My Best Buy™ account is intended to be used by a single member and that program benefits cannot be transferred to other members.  With that being said, I would strongly suggest that you and your father use separate accounts for your own purchases.  That should help prevent any potential problems with either of your accounts.
    A program member can earn points when using their Best Buy credit card or My Best Buy™ MasterCard; however, a purchase that is applied to a promotional financing offer would not qualify for points.  So, if your father selected a promotional financing offer when purchasing his TV, then he would not receive points (base and bonus).  This is a change to the My Best Buy™ Program Term that went into effect back in July 2013.
    I am going to send you a private message so that I can go over your My Best Buy™ account with you and see if I can help answer any additional questions you may have.  To check your private messages, you would want to login to the forum and click on the yellow envelope icon located at the top of the page.
    My Best Buy™ program points and promotional financing - FAQ
    Thank you for connecting with us on the forum!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Missing points + error when attempting to report them with form

    Heya, I made a substantial purchase (multiple appliances) on the website on June 15 and the points aren't showing up in any way (pending or other). When I try to fill in the form for missing points, I get this message "The information entered doesn't match our records. If the purchase was made in the past few hours, please try again later.". And, obviously, the purchase was made many weeks ago, so that's not the problem.  Where do I go from here?  Thanks.

    Good afternoon jblob, and welcome to the Best Buy forum,
    After looking over your information using the email address you registered with the forum, I can confirm that the purchase in-question is attached to your My Best Buy account.  That is why you have been encountering errors while trying to report it as "missing" on BestBuy.com.  You will not see points emerge as pending until after the items you purchased have been shipped or delivered, and once those points are pending, they should officially post within 20 days.
    If points have not officially posted to your My Best Buy account 20 days after the final delivery or if you have any additional program related questions, then please do not hesitate to send me a private message and I will see what I can do to help.  You can send a private message by clicking on the blue button in my signature that is labeled "Private Message."
    Thank you for posting and for being a My Best Buy member.

  • "Victory can be pre-ordere​d" missing points

    on Oct 23rd i preordered two games on bestbuy.com.  Sunset overdrive (xbox one) and Call of Duty: Advance warfare (PS4).  Both games were eligible for the "Victory can be pre-ordered" bonus points yet when i look at my purchase history it would appear that only sunset overdrive received the bonus points.  
       I had sunset overdrive delivered to me by mail.  Call of duty, I chose to pick up at a store.  I tried to call 888 best buy, but 888 best buy is just horrible.  Everytime i call its over a 20 minute wait, I get someone who barely speaks english and after 30 or more minutes of trying to explain what im calling about the representative tried to tell me that because i preordered both games on the same receipt that only one game gets the bonus points.  I debated that i am able to preorder as many different titles as i like on one receipt and as long as they are eligible for the promotion i should get it for each one. she then stated she would "transfer" to the elite plus hotline which resulted in the call being disconnected.  
       Who should i contact in regards to the missing points.  I remember in the past there was a specific way to email representatives that handled reward zone issues but I did not see that option anywhere in the mybestbuy account. nor could i find the exclusive number elite plus members should call if they have any concerns.  any and all information is greatly appreciated as well as your time and consideration regarding this matter.

    Hey OmarMendez,
    Like enuf mentioned, it typically takes 15-20 days from the time of shipment or pickup for pre-order bonus certificates to post. The associated points may also never appear as pending, and instead simply be listed in your points history on/around the original order date. You'll want to look for an adjustment that says either "Get $10" or "Victory Can Be Pre-Ordered" for each game.
    I'd be glad to look into this situation on your behalf as well, so make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Unable to Report Missing Points

    Recently bought a $20 PSN card online but wasn't given the option to enter in my Best Buy Gamers Club ID to get points for the transaction. Went online to report the missing points and the website is saying it doesn't recognize my order number. Please advise.

    Hello mastaspy007,
    I hope you are enjoying your Friday so far.
    I would say that every point counts and they can definitely add up quickly.  If your order has not already been attached to a My Best Buy™ account, then you should be able to report it as "missing" on BestBuy.com.  I have gone about reporting your recent order, which should post to your account within the next 3 to 5 business days.
    I would suggest using the BestBuy.com account that is currently linked to your My Best Buy™ account in the future when you place orders on BestBuy.com.  Since those accounts are linked, any orders you place should automatically attach to your My Best Buy™ account.  That could potentially help prevent future orders from not being attached to your account so that you can earn points.
    How Do I Report Missing My Best Buy Points?
    Thank you for connecting with us on the forum and for being a My Best Buy™ member!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • I'm missing points from trade ins.

    I'm missing exactly 550 points from trade ins to Bestbuy.Only 110 points of my 660 over the past three months have been credited to my account. I'm not sure how to report the missing points from trade ins. Thank you.

    Hi EM12,
    Well, that's no good! Trade-in points can accrue quickly if you make frequent trades, so I can imagine why you'd be concerned.
    I'll need to gather some information in order to research this situation on your behalf, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page. In the meantime, remember that points earned for any given trade are determined by the base value of each product -- not the grand total after any applicable promotions have been applied.
    Cheers,
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Missing Points and Certificate

    I have two problems concerning some missing points and a certificate.
    1. I traded in a video game on March 21 and the transaction has yet to appear on my account. I would try to use the method of report missing points, but the page I got from this transaction doesn't have a customer service pin. Only number I see that may help is the transaction ID. Also I don't know if my Gamer's Club Unlocked status was taken into account during this transaction.
    2. I used two $5 best buy certificates in an order that I cancelled 15 days ago. I talked to a representative through live chat, a function that seems to be gone now, and the person said that it should reappear in my account iin 7-10 days. I actually received one of the two certificates back not long after my conversation with the representative, possibly because I mentioned it in my survey after the chat. However, I have not received my other $5 certificate back.
    Anyone able to help with these issues?

    Hi Roxxell,
    Welcome to the Best Buy forum!
    1.  It can generally take 3 to 5 business days for a transaction to appear in a member's My Best Buy™ account.  If after 5 business days your recent trade-in has not posted to your account, then I should be able to help report it as "missing" so that you can be awarded points.  Please send me a private message if that trade-in does not post and I will see what I can do to help.  A private message can be sent by clicking on the blue button located within my signature.
    2.  The point value for the two certificates you redeemed on BestBuy.com ($10 = 500 points) should have reposted to your My Best Buy™ account within 3 to 6 business days of the order being cancelled.  I looked over your account, and as you mentioned, 250 points have reposted, so there are 250 points remaining that still need to repost.  Being that we are beyond 6 business days, I will make sure those points are added to your account.  You should see 250 points post to your account within 24 to 48 hours.
    Thank you for posting.
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Windows Server 2012 R2 Essentials Trial Key - Did I miss it, too?

    I tried both "Windows Server 2012 Essentials" and "Windows Server 2012 R2 Essentials".  Here is the link to the page I downloaded the images:
    http://www.microsoft.com/en-us/evalcenter/evaluate-windows-server-2012-essentials
    The following are the respective links to the images I used which were provided by the above webpage:
    http://care.dlservice.microsoft.com/dl/download/1/2/9/129AEC4F-1C6C-44B2-9B61-77935E8AB1F4/WindowsServer2012Essentials-English-Install.iso
    http://care.dlservice.microsoft.com/dl/download/8/F/7/8F7024D2-AB2A-4BE2-8406-1E3AC49C5C1F/9600.16384.WINBLUE_RTM.130821-1623_X64FRE_SERVER_SOLUTION_EN-US-IRM_SSSO_X64FRE_EN-US_DV5.ISO
    I tried burning these images to DVD and booting my Intel NUC with resulting disc.  Setup goes fine but it asks me for a product key.  I have not received any mail nor was there any pointers to a product key.  This is why I tried both R1 and R2.
    I found a similar post here regarding this issue (in fact I found a couple):
    http://social.technet.microsoft.com/forums/windowsserver/en-US/db7fd5b9-f58d-4456-86cf-816ec91ded14/windows-server-2012-trial-key-did-i-miss-it
    But the answers were unsatisfactory, so please do not give me the same response.
    Just in case the question/directive comes up, I redownloaded and re-burned the images using sector verification.  There are no checksums posted on the site so who knows if something got broken while downloading it, but I find it extremely unlikely that
    a few bad sector would cause the intaller to forget its evaluation key rather than borking the whole installer.
    Further note that I tried "Windows Server 2012 R2" (standard / non-essentials) and that image correctly had the trial versions baked in.  So, I would bet dollars to donuts the problem lies in the images not in a download / burn failure.
    I want to use the new NUC as a central content/backup server for all the home computers which are unfortunately growing at bunny reproduction rates.  Since Windows Home Server was discontinued, I was pointed to Server 2012 R2 as the alternative / upsell. 
    Let me know if this is the case or if a better-fit product exists.
    Also, is the "Essentials" install a simply a licensing matter (e.g., 25 user cap) or is it more fundamentally crippled than the standard version?  I am only a home enthusiast and so not really interested in using the product in a production environment. 
    I only want some ensurance that if I download "standard", I can put in an "essentials" key at the end of evaluation.  If not, then please point me to a correct "Windows Server 2012 R2 Essentials" trial image.
    Thanks,
    Ryan

    Hi Ryan,
    à
    http://www.microsoft.com/en-us/evalcenter/evaluate-windows-server-2012-essentials
    We can find following description from this TechNet Evaluation Center website. Then please check if you can
    find product key.
    In addition, for Windows Server 2012 Essentials, please check if you can use
    HHRHF-YMNJW-RPGCC-VV68W-BWMVY. For Windows Server 2012 R2 Essentials, please check if you can use
    R9N79-23MWD-MBP9B-KHF8Q-C36WX.
    If any update, please feel free to let me know.
    Hope this helps.
    Best regards,
    Justin Gu

  • Missing points from a pre-order?

    Hi Best Buy Team,
    I sent this in a PM to Aaron but I'm posting it here so it doesn't get lost in the mix.
    I really hope you can help. I'm a GCU member. I pre-ordered four games this month and followed through on purchasing all of them. My purchase on 11/18 did not apply the rewards points as I believe it should have and phone service has been of no help. Here are the details:
    On 11/11, I put $17 each ($34 total) down on Grand Theft Auto V and Dragon Age: Inquisition. As a Gamer's Club Unlocked member, I pre-ordered both to make sure I would receive the $10 certificate for each game (I not know only GTA was eligible). On 11/18, I followed through and purchased both games. At the time, the teller mistakenly rang up "The Great White Shark" DLC for GTA V for $19.99 and then processed it as a return to void the transaction. I received both games, having paid $47.99 for each, but obviously not the mistaken DLC.
    Today, I noticed that I was only attributed 230 points for the 11/18 transaction (the total on my account reads $123.65 but includes the mistaken $19.99), which, as you know, isn't even enough for $5 certificate, much less a $10 certificate. 
    The phone representatives I've spoken to on the phone have told me, at different times, that a) 230 points is all the two pre-orders will provide; b) that I'll only receive one $10 certificate; and c) that I won't even see the points for 15-30 days, which wasn't the case for the first two games.
    Please help! You seem like you know much better how the system works than the reps in the call center. Also, the 11/19 certificate that my account says was issued was not received at my gmail account, in any of the folders, including spam. Is there a way to access this on the website or to prevent it from "auto-issuing" so I can just claim it?
    Thank you!
    Sincerely,
    Chris
    Solved!
    Go to Solution.

    Hello Chris,
    Thank you for joining Gamers Club Unlocked, and thank you too for pre-ordering your games from Best Buy.  I'll be happy to answer your questions today.
    As you have confirmed that the purchase is on your My Best Buy account, you should be all set to receive your "Get $10" points.  These can take up to 20 days to post to your account, and promotional points do now always appear as pending before they post to the account.  As our contact center agents confirmed, please allow a full 20 days from the date you picked up GTA: V to see your points in your account.  If you don't have them after that time, please let us know and will be more than happy to review your account to see what is happening.
    When certificates are issued, points are first pulled from your account, then the certificate is generated and an email is sent to you advising you of its availability.  There is typically very little time between these two occurrences, but in some circumstances it may take up to 24 hours.  You should be able to find your email today, but if you intend to use the certificate in-store a cashier can simply attach it to the purchase when they look up your membership on the transaction.
    Thanks,
    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

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