Modify Email Notifications Used in Workflow

Question

We are using content services with workflow and we have email notifications configured to be sent out to approvers when new document or delete requests are generated. The problem is, we are not using Oracle Mail, so the email that is generated contains links and attachments that are designed to execute in the Oracle Mail client, but do not work when opened and clicked on in our mail client.
I have read a few posts that suggest the email contents can be edited and customized using workflow builder, but I have yet to determine how this is done, or if there is any documentation pertaining to how this accomplished.
Anyone that can point me in the right direction? Thanks in advance!

Answer 1

I tried the mentioned approach of creating a 2 step workflow which has the following steps :
Created a criteria workflow .
Added following steps : -Reject Notification step(Edit/reveiw Step)-- added the condition -if wfAction like reject --notify the author with the custom template else move to next step with following piece of code :
   <$if wfAction like "REJECT"$> 
  <$wfSet("wfJumpEntryNotifyOff", "1")$>    
  <$wfNotify(dDocAuthor,"user","MY_WF_REJECT_MAIL")$>     
  <$wfSet("wfJumpName", "Test")$>
  <$wfSet("wfJumpEntryNotifyOff", "1")$>
  <$wfSet("wfJumpTargetStep", wfCurrentStep(1))$>
  <$else$>                            
  <$wfSet("wfJumpEntryNotifyOff", "1")$> 
  <$wfSet("wfJumpName", "Test1")$>         
  <$wfSet("wfJumpTargetStep", wfCurrentStep(1))$>
  <$endif$>
                                          -Approval step-(Edit/reveiw Step)-- in this reviewer is notified for the approval.
Now I'm stuck in --when the reviewer rejects the content both custom and OOTB mails are being sent though I have used <$wfSet("wfJumpEntryNotifyOff", "1")$> in each step.
Now I'm not able to figure out what exactly needs to be done to suppress the OOTB notification.
Thanks,