Mophie air problems :( can anyone help ?

I ordered a mophie air juice pack last week from the apple online store. When I opened the box I noticed it wasn't charged at all, while the manual says it will be ready charged. Anyway, I gave it a good charge and put my 3gs in it. I checked the LED indicators on the back, they were all lit up. I switched the mophie on, heard the iphone beep, noticed the battery on the iphone showing it was charging, the % was increasing. After 2 or 3 minutes I saw that it wasn't charging anymore. I switched it off then on, removed iphone and replaced it, tried again etc etc. Even tho the LED indicators were all lit up, the mophie wasn't charging anymore. I contacted apple who arranged for it to be picked up. They sent me a replacement and it's exactly the same as the first. It only worked once, for a couple of minutes then nothing. And again, all the LEDs lit up.
I am about to ring apple again and I don't know if I should just get a refund instead of a replacement. I REALLY need a battery case. my iphone gets a lot of use, and the mophie is the case I want. Have any of you guys had probs like this ?

She bought it from Apple, the first one failed and they replaced it with an (apparently) second DOA unit. So it might be reasonable to ask about a device bought from Apple, and certified to work with her Apple device on an Apple forum.
She asked: "Have any of you guys had probs like this ?"
So she did ask a valid question, and she was slammed. No, her response to nikey33's answer wasn't all that moderate, but nikely33 might have said something like, "This is an iphone forum, call the manufacturer about the battery pack...". The response "why on earth are you posting on here about a battery pack" was a bit over the top, IMHO. Almost challenging the OP.
The forum works best when we can discuss problems and suggest solutions without pushing each other over the edge - which is easy to do when we're typing, not talking...
Just my two cents worth.
And yes, deborah13b, I have a morphie juice pack, and it works fine. I'd send the defective one back, and note that this is the second one with a problem you've received. If the third one fails, I'd get a refund and get one from a bricks and mortar store.
Humm, the pack does have a serial number, I think I'd write down the serial number of the one I sent back, just to make sure...
coop

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