More BT speed rubbish... I think I am done this ti...
Here we are again, I have been having alot of dropouts or (router resets) for a while now and its always going off at the same times each day, I am on my 7th HH5 I have had 5 engineers out the last one actually fixed everything, my speed went back upto 75 Mbps and its been great for 4 months then it starts again... 3 more routers later they have now reduced my speed down to 64.55 Mbps again saying to stop dropouts though (its not dropouts is my router resetting) my "dropouts" are caused by the routers firmware not my line being unstable, 3 phonecalls later and im through to some high tier technical department where they run several tests having me unplug the TV etc saying that my wifi connection on my TV could be the problem with my speed, wait your router connection speed clearly states im connected at 64.55 Mbps so how is my wifi connection on the TV going to be causing the 10 Mbps speed loss.....
Exchange >>>> (connection speed 64.55 Mbps) >>>> router - Wired PC (was 75 now 64 (HH5 info page))
Exchange >>>> (connection speed 64.55 Mbps) >>>> router - Wireless TV (varied speeds don't care its only TV)
so I am really confused, my line is perfect all the people I spoke to said there is no problem with my line at all, all of them have said its a problem with the firmware on the router there is even a forum post stating there is a problem and they are looking into it yet bt had to reduce my speed back down to 64.55 Mbps to make my perfect line stable when its a firmware problem on the router, and my router is still resetting itself.
So I have from this moment cancelled all my BT services, once I have my cancellation bill in my hand I will be moving to a company who will not feed me rubbish about how reducing my speed will fix a firmware problem on my router, its like saying my TV puts itself on standby for no reason at all and its the electricity that comes down the wire to the house that's the cause of it not the TV.
If there is anyone that can help me before I change to sky (I was with sky for 20 years before changing to BT because of the speed) I like BT but not the rubbish they tell me that's for the people like my great gran who still think airplanes are magic.
I know someone will say well you are well within the speeds of your line well yes but when you have been getting 75 for 14 months pretty much and they reduce it to stabilize a line (again) that does not need stabilizing no want my 75 back.
Solved!
Go to Solution.
1. Product name: BT Home Hub
2. Serial number: +076272+NQ43857000
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 10/03/15
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 06:48:31
6. Data rate: 18223 / 66095
7. Maximum data rate: 18159 / 77943
8. Noise margin: 6.1 / 6.5
9. Line attenuation: 17.2 / 16.2
10. Signal attenuation: 17.1 / 16.2
11. Data sent/received: 450.0 MB / 6.6 GB
12. Broadband username: [email protected]
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHub5-JXN6
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHub5-JXN6
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: c8:91:f9:83:cc:60
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0
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