Most of the time when I turn computer on I get the white screen and question mark. Sometimes it will turn on and work but often the spinning disk starts and especially when opening Iphoto and it generally freezes

Most of the time when I turn on the Mac I get the white screen and question mark appear. Sometimes it will turn on and work. But often the coloured spinning wheel starts up especially after trying to use iphoto it freezes and a couple of times the screen has then gone black. The computer seemed pretty warm yesterday when this happened.
Any suggestions of what I should do to fix it would be greatly appreciated.
Kate

See this on the question mark when you start up: http://support.apple.com/kb/TS1440?viewlocale=en_US
See this on the spinning beach ball: http://www.thexlab.com/faqs/sbbod.html

Similar Messages

When I first open Firefox it is fine but if I open a second tab to search another site I get a white screen and have to continually click 'back', click the site link, white screen, back, click the link, white screen and so on.

When I first open Firefox it is fine but if I open a second tab to search another site I get a white screen and have to continually click 'back', click the site link, white screen, back, click the link, white screen and so on.

This can also be a problem with the files [http://kb.mozillazine.org/sessionstore.js sessionstore.js] and sessionstore.bak in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder]
Delete [http://kb.mozillazine.org/sessionstore.js sessionstore.js] and sessionstore.bak in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder]
If you see files sessionstore-##.js with a number in the left part of the name like sessionstore-1.js then delete those as well.
You will have to redo App Tabs and Tab Groups after deleting sessionstore.js.
See:
* http://kb.mozillazine.org/Session_Restore

My 13" macbook just stopped working. When you turn it on you get a white screen and hear a repetitive clicking sound on the left side. Is this the hard drive? Any suggestions on replacement drives?

My 13" macbook just stopped working. When you turn it on you get a white screen and hear a repetitive clicking sound on the left side. Is this the hard drive? Any suggestions on replacement drives?
Thanks

Put your install DVD into the optical drive (CD/DVD drive) and reboot. Be sure to either use the disc that came with your Mac, or, if you installed a later Mac OS X version from disc, use the newer disc. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option Key until the Install Disk shows up) until the apple shows up. That will force your MacBook to boot from the install DVD in the optical drive.
When it does start up, you'll see a panel asking you to choose your language. Choose your language and press the Return key on your keyboard once. It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it. When it comes up is your Hard Drive in the list on the left?
If it is, then click on the Mac OS partition of your hard drive in the left hand list. Then select the First Aid Tab and run Repair Disk. The Repair Disk button won't be available until you've clicked on the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions. After repairing use Startup Disk from the same menu to choose your hard drive for restarting from your hard drive.
If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead.

TS1367 Hallo,I have an IMAC 21.5. which does not start.When i press the power button i hear only beep with an interval of 4-5 seconds.Some times when i take off the RAMS and put them again then get a white screen and shows that i have to insert a bootable

Hallo ,I have an IMAC 21.5. which does not start.When i press the power button i hear only beep with an interval of 4-5 seconds.Some times when i take off the RAMS and put them again then get a white screen and shows that i have to insert a bootable device.Then i bought OSX mountainlion on line and wrote it on a DVD and tried with a USB key board to start the DVD.But does not work.Please help me to get this imac work.
Thankyou in advance for your help.
Terrence

Hey terremo,
Thanks for the question. From the information you provided, it sounds like the iMac is successfully turning on, however video is not displayed. These symptoms can usually be isolated further by the troubleshooting steps in this article:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/HT1573
Thanks,
Matt M.

I get a white screen and freezes!

Hi guys - im new here and got a problem
I just got a new computer and got a GeForce4 Ti4200 128mb...
ne hoo - it runs fine and stuff... but when i want to play games... such as Counter strike... it loads and stuff.
but when the game starts... ***i get a WHITE screen. and my computer freezes!*** and it happens to other games as well.
Can any of you guys can help solve this problem of mine? Thanks!

He means please visit here first, if problems still remained, follow-up here with your detailed system configuration.

Recently when clicking on Safari, it refused to open saying there were some components damaged. It was suggested I backup, remove OSX and reinstall. Now all I get is white screen and apple logo when starting. What to do?l

I Have an iMac desktop purchased in 2010 with OS X 6.1.6 and Snow Leapard. Recently after starting up, I was not able to open Safari. I checked for updates and all was well. I tried again and got a message saying Safari could not be opened because some components were damaged. After using Disk utilities to try and repair, it was suggested I uninstall OS X and reinstall from the disk. I did not at the time because I wanted to backup some info to a USB drive. But now when I startup all I get is the white screen and Apple logo and the loading symbol. What happened and How can Imfix it? I am not very tech savvy and don't know where to turn!

Hi nancy mfromamity harbor,
Welcome to the Support Communities! It sounds like reinstalling the Snow Leopard operating system is your next step. This should not affect the documents and data that you currently have on your iMac. I'll include the information to show you how below.
Mac OS X 10.6: Reinstalling Mac OS X
http://support.apple.com/kb/PH6606
Under some circumstances, you may need to reinstall Mac OS X. You can reinstall Mac OS X while keeping your files and user settings intact.
Note:To reinstall Mac OS X from another computer on your network, see:
Using another computer’s DVD or CD drive
To reinstall Mac OS X:
Insert the Mac OS X installation disc and double-click the Install Mac OS X icon.
Follow the onscreen instructions. In the pane where you select a disk, select your current Mac OS X disk (in most cases, it will be the only one available).
If you want to control which parts of Mac OS X are installed, click Customize, and then select the parts you want to install.
To start the installation, click Install.
If you purchased a standalone version of Mac OS X, these installation instructions are in a PDF file located on the Mac OS X installation disc.
If you need to reinstall the version of Mac OS X that was on your computer when you purchased it, or if you need to restore all the software on your computer (including Apple software, third-party applications, and other printer drivers), refer to the documentation that came with your computer.
If you need to reinstall Mac OS X and you’ve been using Time Machine to back up your applications, files, and user settings, you can easily restore this information from your Time Machine backup disk after you’ve reinstalled Mac OS X.
Nancy, here is the contact information if you need technical assistance to get your iMac up and running.
Intel-based iMac - Contact Support - Apple Support
http://www.apple.com/support/imac/intel/contact/
Good luck!
- Judy

Why do I keep getting a white screen and just play button when previewing in browser? CP 7 and 8

It doesn't matter what I try, I just keep getting a white screen show up with a play button in the middle. Once I have pressed the play button in the middle the rest of the slides play, this is not good - I need to ensure company logo is first thing users see.

Hi
Are you using chrome browser ?
Chrome version 36 has some issues with captivate html5 output. Please find the following workaround for the issue.
http://blogs.adobe.com/captivate/2014/07/update-on-captivate-html-5-content-playback-issue -in-google-chrome-browser.html
Regards,
Hari

I downloaded the new itunes update and now no videos will play. I get a white screen and no sound. also a bunch of songs i have purchased no longer play.

i have a bunch of files that can't be located and some songs that i purchase that when you click on them they skip to the next song. also all my videos, movies and tv shows i purchased come up with a white screen and no sound they show they are playing

"Add Folder to Library" is still where it always was, in the File menu.
The new "innovation" is that the File menu is hidden by default! But you can reveal it by using CTRL+B.

Will not start - get a white screen and gray folder with ?

I tried to erase the drive and reinstall snow leopard - which got interupted.
Now when I try to start - I just get a white screen - sometimes with a folder and question mark in the middle of the screen.
I tried rebooting with original OS disc - while holding option key - but it eventually kicks the disc out.
thanks

There are four general causes of this issue:
1. The computer's PRAM no longer contains a valid startup disk setting when there aren't any problems with the disk itself. This can be checked for by pressing the Option key and seeing if the drive appears.
2. The internal drive's directory structure has become damaged. This requires usage of an alternate bootable system to perform the repair.
3. Critical system files have been deleted. This requires usage of an alternate bootable system to reinstall them.
4. The internal drive has died or become unplugged. This is the most likely case if the computer took a sharp impact or there are unusual sounds coming from its location.
(91991)

Cannot get into mac. I get a white screen and flashing file folder with question mark inside. What can I do?

2012/13 MacBook Pro froze up, so I did a hard shut down. Now, when I try to start up, it makes 3 unusual beeps, then I get a white screen. After a couple minutes, a flashing file folder with a question mark appears and remains. What is wrong and what can I do to fix it.

Three beeps usually means a RAM or RAM slots problem. The Question Mark means there is no bootable system found.
A flashing question mark or globe appears when you start your Mac
Question (?) Mark, Blinking Folder, or Gray Screen at Startup
These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
A flashing question mark or globe appears when you start your Mac
Mac OS X- Gray screen appears during startup
In most cases the problems may be caused by one or more of these:
a. Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
b. Boot drive's directory has been corrupted - Repair with Disk Utility.
c. Critical system files are damaged or deleted - Reinstall OS X.
d. The disk drive is physically non-functional - Replace the hard drive.
Note that the information I have provided is what Apple recommends, If other users suggest different solutions than found here, then be sure what they recommend does not impact on your warranty, if any, or ability to get continuing Apple service.
Please don't start removing drives or changing cables unless you know what you are doing and have exhausted other non-invasive alternatives outlined here. If you perform any work yourself that is unapproved by Apple, then you will void any warranty you may have and lose all further Apple Support.
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD. Simply boot from the Recovery HD to perform the above.
Reinstall Snow Leopard Without Erasing The drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
Reinstalling Lion/Mountain Lion Without Erasing The Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Email isn't working. I get a white screen and then it crashes.

When I tap the email icon, I get a white screen. It doesn't show that it's loading. About a minute later the app crashes and goes back to the home screen. I tried rebooting and I updated my iOS. This happens on wifi and 4G. I was able to download the Yahoo Mail app, and that works fine.

Try this procedure:
Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon).
Reset your device: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)

IPad Air gets suddenly white screen and black apple

When I am working, my iPad Air gets suddenly (one or two times per week) white screen and black apple screen for a few seconds before I get back the control, anyone has the same problem?

It could be an OS issue but I would not bet on it. I just had a similar case myself (but white apple on black screen) on two unconnected devices almost simultaneously - both on an iPad and on an iPod touch. It is possible that there is something different going on here, perhaps at Apple's servers.
It could of course also just be a coincidence.

Tried installing Windows Vista, cancelled install and now it won't boot from the OEM Vista DVD, all i get is BOOTMGR is missing error... Ctrl Alt Del to restart and when i turn the computer on i get a blank screen and pressing C is not working to boot....

Topic says it all...
My friend started a installation of Windows Vista, but pulled out after deleting all partitions...
So now i power it on, get a blank screen (seems a bit gray because of backlighting, should show the apple logo right?)...
Then after like 15-20sec it will throw out a:
BOOTMGR is missing
Press Ctrl+Alt+Del to restart
I have a OEM Windows Vista DVD in the drive, and i know... Windows 7 is better... but i'm not that fond of stealing software from Microsoft and i have 10 licenses for Vista...
I have tried pressing C while booting up but it doesn't work...
Does anyone here have a magic soloution for me, and no i will not install MacOS on it !!!

Deleting Boot Camp partitions the conventional way will not work . You must use the Boot Camp Assistant to remove a Boot Camp partition. Here is a link to the guide.
http://manuals.info.apple.com/en_US/Boot_Camp_Install-Setup_10.6.pdf
The way to restart is to hold down the option/alt key during startup* and then selecting the Mac OS. If you have a valid Boot Camp install of Windows it would show up during this type of start up.
* hold down immediately after pressing the power button and until the OS choice screen appears.
To summarize.
1 Use the above method to boot into Mac OS.
2 Download the instructions and read them.
3 Use Boot Camp Assistant to remove the partition.
4 Pick your friends more carefully.

When I open a document in Adobe XI Pro Windows 8.1 I get a white screen and the document does not appear to open, Adobe is 'not responding'

I purchased a computer with Windows 8 and installed the 8.1 upgrade. I installed Adobe Acrobat XI Pro and have had error messages about specific fonts not being present but the document opens just fine. Other times (about half the time) the document will not open or opens as a blank screen, and eventually Adobe Not Responding appears, with the usual choices to close or look for a solution. If I look for a solution it tells me that no solution was found. I have not found any information online about this problem. I have used Adobe Pro in previous versions in a Windows 7 and Windows XP environment and not had any problems. Is there a simple solution to this? I have uninstalled and reinstalled Adobe, and still no luck.

Hi nausm,
Is this issue specific to the pdf files or do you face the issue with any pdf you try to open?
Which application was used to create these pdfs?
Have you updated Acrobat to v11.0.7 and checked?
Are you able to launch Acrobat standalone app without clicking on any pdfs?
You are getting error related to specific fonts because the document might have the fonts that are not available on your computer.
Regards,
Rave

When i turn in my computer, i just get a white screen, how can i fix this?

When i turn my mabook on, it loads but then just has a white screen, how can i fix this?

Mac OS X: Gray screen appears during startup
Try following that through and hopefully it works for you.

Most of the time when I turn computer on I get the white screen and question mark. Sometimes it will turn on and work but often the spinning disk starts and especially when opening Iphoto and it generally freezes

Similar Messages

Maybe you are looking for