Mountain lion won't accept dvd in slot

I've a brand new DVD drive hooked up to new Mac Mini via USB. There's a glimmer of life there: the drive sort of clears its throat when you plug it in. But I simply cannot push a DVD or CD all the way into the slot. I've tried cleaning it by inserting a DVD in wrapped in an E cloth but to no avail: it's impossible to push a disc in all the way. I've tried it on both my Macs and the drive just won't take the DVD. Is the drive faulty, or is this a Mountain Lion compatibility issue? It's most inconvenient as I need to load a piece of software from a DVD right now. Cheers.

Thanks for the advice Mike - tried it but no go. It's almost as if there's a physical blockage, but there's no reason there should be one.  Very strange indeed.
Any other ideas? Anyone?

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