MOVED: Is this ok? MSI customer service lied to me to max their profit

This topic has been moved to Anything Under The Sun.
https://forum-en.msi.com/index.php?topic=179073.0

Quote from: flobelix on 30-March-14, 20:18:21
For complaints contact MSI: >>How to contact MSI.<<
As MSI doesn't sell to ultimate customers but retailers your suspicion is obviously rubbish as they don't care what deal you got with the retailer. Wheter you paid 300 or 800 for this out of production card at the retailer is irrelevant for MSI.
I'll try to contact MSI again, but so far they have been totally unhelpful.
I don't think my suspicion is unfounded. MSI surely does not reimburse RRP to the retailer, that'd be overpaying a lot. When I studied business I've learned about all sorts of agreements between retailer and manufacturer. The retailer rarely takes the full risk to sell the product. In fact, the manufacturer might take on all risks of products not selling etc. and pay the retailer only for its distribution effort or a percentage of the sale price. In that case it would be natural that MSI only reimburses the original sale price to the retailer. What else would MSI reimburse the retailer? RRP?
In either case, MSI should have at least given me the option to get the damaged card back. The lack of any communcation from MSI and the retailer is just one aspect of the bad customer service I got.

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    Apolgies for having a dig on my first post here, but looking at numerous messages over the past few days, I believe I am not alone in my current issue with BT Inifinity.
    I moved over to BT inifinty from Sky three weeks ago, as Inifnity was finally available in my area.  MY internet was then positioned at 36M download 7M upload.  A massive leap from Sky.
    I then paid 12 months line rental up front, and took advantage of the reduced rate for 3 months.
    Thats when the issues started and still contunue.
    Firstly BT infinity was installed fine, and then 3 days later we lost the house phone.  Yes, the house phone was completely dead, and as it was the weekend, we didnt have a working phone until the Tuesday.  Not to worry, teething problems I thought, but the engineer stated it was incorrect in the exchange...
    Never mind, look on the bright side, I have infinity bb speed.
    Just a week later, i recieved an email to state my limit was nearly full on my BB.  I was surprised as no one informed me there was a limit to infinity.  Therefore I then changed my account to pay more money to BT to enable the unlimited.  Thanks BT customer sales service for not informing me of that one!
    Then we come to the final piece of the jigsaw.  I didnt contact BT about my infinity service as i was waiting for the 10 days BB period to settle down.  However, we have only ever recieved max 22M download and 4.5M upload.  So i contacted BT support to report it.  Low and behold I recieve the email saying a fault has been raised, recieved two phone calls from an indian support centre, and heard nothing back.
    On checking my support status this evening, I see BT have stated in the fault report that they believe the issue is now resolved.  No email confirmation to me, and the fault is still not resolved!  I still have the same BB speeds, and no where near what i was offered.
    Based on the above, do you believe this is good customer service?  
    I am now paying more than i thought due to wrong information from the BT sales team, was not connected correctly when the service was activated, lost my home phone for 5 days, still do not recieve the speeds i was told i could recieve, and when i do raise a fault, it has been reported fixed when its not, and recieved no information.
    I am a calm person, actually do work in the telecoms industry, but if I did this to one of my customers, we would lost them.
    Could anyone help me on how to try and fix my issue please?
    Many thanks
    Alan 

    Hi, 
    If you have read my original post, then you will understand that I did report the fault, but BT have no stated in the case notes that they believe it is fixed.  This is not the case, and the notes were updated without any communication to myself.
    I am fully understanding of fault processes, but in this instance I do believe that BT customer service does need to be improved.
    I am also fully available to assist BT in resolving the fault but the fault has been reported over a week, no correspondance.
    To that end, I will not be responding to say your post was an accepted solution.
    Rgds
    Alan

  • Worst customer service I have ever had.

    I have been a Verizon Wireless customer for 8 years. I moved out of the country in February. I called to cancel my plan a few months before. They told me it would be best to wait for my plan to run out. As it would be "better" for me monetarily. A few weeks before I left the country I went into a store to confirm this was the best option. Again I was told the same thing. Now I have a bill that over $400 because someone didn't accurately record my efforts to cancel my plan. I made 5 international calls to Verizon at my own expense I got through finally on the last call. I was transferred and transferred and they said not only was I to pay the bill, despite my attempt to cancel my plan multiple times, but they were happy to send me to collections. Is this the amazing customer service you are always talking about? I will be posting any negative feedback on any forum I can find. I will be sharing this story and encouraging anyone I know to cancel their existing Verizon plan.

    These forums are dedicated to Residential products and services offered by Verizon.
    For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.
    Thank you
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

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