Is this considered good Customer Service

I have recently signrd up for Photoshop and Lightroom (been using them until I retired,and now want my own account).
Suffering like many others with the message "Develop disabled, please renew your membership".
Having tried all suggested solutions from the forums, decided to use live support, only to be told that non of the Lightroom team were available to help (must be a nice day where they live and they are all at the beach)!
Basically told to come back tomorrow. I attach no blame to the agent I spoke too, it's not his fault that Adobe can't be bothered to provide reasonable levels of support despite being considered the world leader in imaging software.
Below is a transcript of the live chat:
"Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible. While you wait, you can try our community forums where experts are online 24/7. You are now chatting with 'Vikas' Vikas: Hello. Welcome to Adobe Technical Support. Vikas: Hi Norman! Vikas: Please allow me a moment while I look into your account & verify the details. Norman Robinson: Lightroom develop disabled, please renew membership. Have followed all suggestions on forum. None worked. NOT HAPPY Vikas: Thank you for being online. Vikas: As I understand, you are facing issue with Lightroom application. Is that correct ? Norman Robinson: Yes Vikas: Thank you for confirmation of issue. Vikas: I'm sorry to inform you that Lightroom team is offline today. Vikas: You can contact us back on Monday. We will connect your chat to lightroom team. Norman Robinson: That is ridiculous - for an organisation of Adobe's size. Its today I need help. NOT TOMORROW!!!!!! Vikas: I'm sorry Norman, we are from download and install team, we do not have enough knowledge of Lightroom application. Norman Robinson: Maybe I should cancel my subscription - there are alternative applications. Vikas: I'm sorry for the inconvenience caused to you in this issue. Vikas: I wish I could help you but I'm sorry. Vikas: Is there anything else I can help you with? Norman Robinson: Perhaps you should forward this conversation to Adobe's CEO. I'm Know I am not the only one suffering from this issue. The level is service is very poor."
Good job Bridge is still available with the 'Photography' contract.

I downloaded Bridge, to be quite honest I am more familiar with the Bridge interface, but need to extend my knowledge of Lightroom (given that Adobe fix the issue).
At least now I can work on my images unhindered by crap updates.
I'm lucky, in as much as I created this account for my personal use now as a retired hobbyist so there is no pressure on deadlines. I feel for those who are still attempting to use Lightroom in a commercial environment and are suffering from this error and the appalling lack of support from Adobe.
Searching for the email address of their CEO, nothing like going straight to the top!

Similar Messages

DO NOT Get The Service With This Company IF You Want to Receive a Good Customer Service

It is really a pain, dissatisfaction, and a lot more when you have Verizon as your service provider. I have been having service for my cellphones with Verizon for over 3 years, and did not have any major problems, so when I moved to my new place I thought it’s better to get the Fios, and have one bill for my all Verizon services. I went online and started to order my products online. During ordering, the chat session opened and I started chatting with the Customer Service Rep in order to get help through the process. When we were in the step that I could order the home phone plan, I saw the International World Plan, and I asked the lady to give me some information about this plan. I asked her that I want to call to my country and I mentioned my country’s name to her as well. I asked her that if this service is available for my country, and she said “Yes” you can call to over 100 countries with this service and she encouraged me to get the 300 minutes service. Since the plan sounded good to me I decided to get the 500 minutes instead of 300 min, and after I ordered my plan, I started calling overseas, and happy that I am paying less than the Phone cards with this plan. On March 26 I received my bill, and saw that Verizon charged me 142 $ for the less than 200 minutes that I called to my country, and there was a Letter “N” in front of each phone calls. I checked the guide to see what does “N” mean, and I saw that it said N means “Denoted calls are NOT listed in World Plan”. Well, thanks to the lady who gave me the wrong information while I was ordering my plan online, but she or the Verizon company is not that much lucky because I printed my chat session the day I ordered my plan since I wanted to have the information of what I actually had ordered. That time I did not think that I may get in trouble like this. Since March 27th, I have been calling Verizon every other day, and I have explained my issue to more than 10 Customer Service Reps, and each of them asked me to fax my chat session to them. I have been faxing that to all the numbers that they gave me, and I am keep faxing them, but do not get any respond. One of the Verizon’s Supervisors, whose name is Mark, called twice on my home phone number during the daytime, around 3 pm, and he left massages. On his second massage, he said that he checked the plan and my country is not listed in the International World Plan. He just said this, and he said that he was going to call me back, but never happened. He also did not leave me any phone number that I could call back. Also, since my cellphones are listed in the same bill as my other products, he could easily see the other numbers that he could call and reach me, but he did not bother himself to do so. I have even changed my home voice mail greeting addressing to Verizon, and left my cellphone number in voice mail greeting. I am so sorry that I have to say this, but this seems a definite fraud to me. I did not know about this plan, and I asked the Customer Service Rep to help me. She was responsible to check my country, or at least let me know how I could find out about the coverage. This is ridiculous, and if Verizon cannot take over this problem, my lawyer will take the action over, and takes the issue to their corporate court. I am not going to give up about this, and I decide to give Verizon about a week or so to solve this issue, but I won’t wait more than that. Just a friendly advice to people who want to get the home service through Verizon: DO NOT Get The Service With This Company IF You Want to Receive a Good Customer Service. There is nothing about taking care of customer in this company, and you are going to be stuck with what you get.

Mahsa21,
We are glad that we were able to resolve the international calling plan issue for you. If you need assistance,please reach out to us.
thanks,
Tonya D.

I have an iphone4 and that I have had for four years and they are saying that I am not eligible for an upgrade until the end of July 2015. That is four years and 3 months after I purchased this phone. "Customer service" said I had an upgrade at the end of

I have an iphone4 and that I have had for four years and they are saying that I am not eligible for an upgrade until the end of July 2015. That is four years and 3 months after I purchased this phone. "Customer service" said I had an upgrade at the end of July 2013, which I did not. She said that in the system my husband took an upgrade July 29th 2013. He didn't even have a Verizon phone, he had a work phone with T-mobile. I have asked what device he supposedly upgraded to since no phones have been activated and we all still have our same phones and numbers. Remember at the time, said husband had a work phone with T-mobile. I still have the very same phone as do all of the rest of my family members. No one has upgraded. I spoke with "customer service" for more than a half an hour today, Char promised me that her supervisor (Emily) would call me back by 7:30 tonight to clear up this problem. Well guess what? No call back so where should I go from here? Any advice or help would be greatly appreciated. Thank you for your help.

someone swapped upgrades. Phone could have been sold For quick cash.

Is there another provider with good Customer Service and good Coverage over Oxford, Main?

Hi,
Reason
I am from UK and am trying to find out how best to sign on to a US mobile network and one with the appropriate coverage, as I will be in New England for 3 months, 2 of that around Oxford, Maine. I have joined this forum just hoping for more helpful advice having experienced a very poor Sales & Customer support via both the Web Chat and Phone medium.
Poor WebChat Support
Earlier whilst finding from the website the network coverage claims by Verizon over the Oxford area, I took up the WebChat support that popped up. The first Chat agent advised Verizon don't do PAYG! Have disappointedly signed off, I reasoned to myself that can't be as there was an option to select Prepaid coverage on the Verizon interactive map! So I persevered with exploring the Verizon website and found a whole section on Prepaid, with a even a dedicated WebChat button on the page. So realising it must have been a terminology misunderstanding, I clicked on the WebChat request to try to ask for any pre-requisites, as when I was last in Canada (Ottawa) to buy a SIM, evidently it is not common to sell PrePaid in Canada. It was over an hour to get one sorted because of all sort of procedures. The second Chat agent at least admit he didn't know what is PAYG- then even when I spelt it out he only understood it as another term for Prepaid- then advised he can't help me (even though I later found out it is even the actual name of one of your number of Prepaid Plans available!)! Instead he informed I best call Customer Support on 9085594899 despite reminding him I am in the UK. When I asked about hours of service and the time difference (being at 17:00 hrs in the UK) - he told me not to worry as it's 24 hours support!
Poor Phone Support
The number given turned out to be only for Roaming and Mobile data support only! The first option requiring a registered number which obviously I don't have, so selecting the second the call just got cut-off eventually after ringing on unanswered! Frustrated I found via the Contact Us link the supposedly 24 hours number for Pre-paid Customers 8882946804. After finding the one option to speak to an agent without having to key in a registered mobile number first (I think Credit Card payment), again the call just got cut-off eventually after ringing on unanswered. Then thought may be best try the Consumer Sales line 08002564646 given on the page, and it finally got answered but turns out to be for Business account only (which is a different number according to the webpage!) At least the Business Account agent heard my problem and agreed to stay online until she successfully transfer me to a Prepaid agent. The Prepaid agent on the otherhand couldn't be less helpful. Completely ignored my query on any pre-requistes to sign on any Prepaid plans just wanted to know which Prepaid plans I was interested in and then just rolled off the tariffs for the plan I happened to mention and wanted to get me off the phone. I had to ask her again for any other common requirements - she just say I pay for the tariff plan! No interest to talk me through the process.
Extra item only identified on FORUM under a topic "pay as you go activation fee?"
Yet with such poor assisstance from the formal sales/customer service that I thought to try to search for better awareness within the Forum. To my surprise it was only here I learn of an activation fee to add to any Prepaid plan irrespective of Phone in Box or Customer own Device! As explained by AyaniB_VZW .
Whereupon I gone back to the Verizon Wireless website on Prepaid plans and below is all that it has summarised with the relevant words highlighted in RED by me- NO mention of Activation Fee. Where will I find this activation fee identified on the Prepaid plans pages rather 'hidden' behind small print/ T&C link? As it seems Verizon has good coverage and range of Prepaid options - but inadvisable to incurr any issues or queries after taking up the service.
"Prepaid Plan
Get Freedom & Flexibility
The wireless service you want. No annual contract. Join over 5 million prepaid wireless users on America’s most reliable wireless network with no credit check, no hidden fees or charges and no bills.
How it works:
Simply pay up front to enjoy unlimited talk, text and a prepaid data plan on your 3G smartphone. If you go over your data allowance, pay just 5¢ per megabyte."
Where did I miss the activation fee term when signing onto PrePaid Plan on the Verizon Wireless site?

<This discussion is now closed for crossposting violations per the Verizon Wireless Terms of Service. See Visiting States for three months for any replies.>

Read this gem of customer service! Haha not!

My first email....
To whom it may concern,
Last year I bought a PS3 Wireless headset model PS398085 on sale for 50
dollars when it was originally 99.99. (Attached is the receipt). I was
very happy with this price from a coupon(@gamer magazine) and amazon
price match so I decided to buy the warranty for 12 dollars with the
hopes and expectation of being able to get a replacement headset if
anything went wrong.
I've had issues with the microphone on my headset so I decided to take
it in and get a new one. To my surprise I didn't see my same model in
stock only the new headset model. (
http://www.bestbuy.com/site/sony-gold-wireless-stereo-headset-for-playst
ation-4-and-playstation-3/3353002.p?id=1219091055230&skuId=3353002&st=ps
3%20wireless%20headset&cp=1&lp=3
). The new model was the same price as my headset's original pricing
before the savings, and ten dollars less than on your website at
$89.99.......So I took my headset and receipt and the "new model" to the
customer service counter expecting a easy transaction. I waited at the
customer service desk for 5 minutes then finally an associate came up to
me saying to her manager "Where is everybody?".
She first tried to give me $50.29 on a gift card then expected me to pay
another $50 on top of that to get the new model headset from Sony since
mine was no longer carried. I politely asked for a manager where the
female associate replied "He's just going to say the same thing". so I
replied "Thank You" with no response from her....Rude. The managers
name turned out to be Adam. (Traverse City, MI)
He heard my situation and still tried to offer me only the $50 gift
card. I was very confused on how this situation was handled. The
customer was not heard, I felt like the service team was being
irrational on a customer service base. I felt like I was getting
bullied into their solution rather than being heard as a customer.
I tried to explain my headset was originally $100 dollars but I waited
for a good deal and received it at half price. I feel like now my
warranty is being taken advantage of because all I want is a replacement
headset, not to spend another $50 to get a replacement "new model", if
that is the case why did I buy the warranty on my headset?
I have always loved Best Buy and have shopped there for my electronics
almost all my life, but to be honest I feel misled and frustrated over
this. I've recently bought the ps4 so I was expecting to buy my games
and future accessories from Best Buy. I've also just bought a new home
and will most likely need new appliances in the future. I'm just saying
this was very poor judgement for customer satisfaction. I'm a potential
future customer that honestly feels turned away.
Please help me out..... Thank you
Their reply.......
Thank you for contacting Geek Squad about replacing your PS3 headset. I
understand the frustration you feel with the replacement with your
product, however we can only offer you up to and not to exceed the
orignal purchase price. Even though the headset had a higher value than
the price you paid since we no longer carry that product we can only
issue a gift card for a maxium of what you actually paid. The issuing of
gift cards is handled like a refund. If you had returned the product for
a refund we would only refund the price you paid and not the total value
of the headset. I understand that you expected this to be handled as a
exchange rather than a refund, however due to the fact we didnt have a
headset to perform an exchange adherent to the Protection Plan terms and
conditions, we have to handle the transaction in the same way we would
handle a return.
In the terms and conditions of the Protection Plan the policies is as
follows:
If we determine, at our sole discretion, that your product cannot be
repaired, we will replace it with a product of like kind and quality
that is of comparable performance or reimburse you for replacement of
the product with a voucher or gift card, at our discretion, equal to the
current market value of the product, as determined by us, not to exceed
the original purchase price of your product, including taxes.
Here is a link to the terms and conditions of your Protection Plan.
http://www.geeksquad.com/uploadedFiles/wwwgeeksquadcom/protection_plans/
Geek_Squad_Protection_TsandCs_7_15_12_English.pdf
I hope this clears up why you were offered a gift card for $50. We again
do apologize this has been a frustrating process for you. Should you
have anymore questions or concerns please email us or call us at
1-800-433-5772.
In conclusion they pretty much lost a lifetime customer for 50 bucks. Good luck dealing with this customer service!
Solved!
Go to Solution.

Let me clerify the warranty is good for the price you PAID. You only paid bestbuy $50 for the headset becasue you used mfg coupons and other rebates to get the price lowered like a amazon price match. The issue with this is the warranty allows for an exchange of EQUAL goods. Since the old headset is no longer offered any longer Best buy is left with very limited options. The warranty is handled by a third party which means they actually process and accept or deny all proteciton plan claims. The warranty just like any other warranty only protects you up to the cost of what you paid. Car insurance is a good example unless you use a specific insurance that says if your car is totaled at no fault of your own they upgrade you(its in the contract you sign with them and bestbuy had no such agreement with you.) The protection plan you paid for essentially protects you from your loss of the amount you paid. If I for example somehow aquired a rare car where there is only 1 in the entire world and I bought it from a dealership for lets say $50,000 and the car basically is totaled due to some defect from the mfg or what have you. The insurance company only reinburses me for the value of the car(what I paid in this case.) Since there isnt another car like it the company can reinburse me with they are left with the only option left. To reinburse me the amount that I invested in the car. If there was another car that there was only one of that was the newer model of my previous car and it was $100,000, I couldn't reasonably DEMAND that they give me the newer model for the same price as my previous car that I only paid $50,000 for. Again this is a legal service agreement between you and a third party company for your headset. Best buy will do what they can in this matter and refund you the total cost you paid(this is acceptable and reasonable for anyone looking at the matter using logic.) How do you honestly expect and demand to be given the better and more expensive model at no additional cost? Can you show me where in the service agreement you signed and said you would lawfully abide by that says "If for whatever reason we can no longer get you the product you purchase we agree to give you a 100% return of investments and upgrade you to the newest latest model at no addition cost to you." The fact that best buy is willing to give you back your original investment and refund the protection plan amount that wasnt used is more then acceptable. Do you think if it worked the way you demand it does that a insurance company that offers protection of your products would be in business if every time someone made a claim they gave them back Double what they originally spent? It makes no sense. You shouldnt be mad and taking this out on best buy. This was your legal responsibility between you and the protection plan contractors and best buy is just the middle man with the product like a dealership. It is not up to best buy to make it right since you agreed that this is how it may be handled if your product is no longer available. You got to use the headset for as long as you did for pennies on the dollar(you only lose a little bit of the protection plan and they are returning the original cost of your investment.)
While I am an employee of best buy anything I say here is solely my opinion and I will use it to help you the best I can with my knowledge/Expertise however getting your issue solved is up to a community connector as I like any other employee have no power on these forums.

Good customer service

I wanted to give a shout out to the two ladies at verizon customer service who have helped me today with my lost/stolen phone, but couldn't find a way to do it other than here. While what I heard was not the news I wanted to hear (for some reason the when I bought my HTC Trophy from the Microsoft Store a year ago my insurance did not carry over, and I am basically SOL) I feel that that Nichole (the first rep I talked to to suspend the line and see about getting a replacement) had gone above and beyond in finding a solution for my insurance issue (which is my fault for not checking my statements). I greatly appreciate the fact that she had exhausted all possible options before letting me know what I was expecting to hear the moment I was told that there was no insurance on my phone.
the second shout out goes for the lady (did not catch her name) who helped me activate my secondary phone, she was super friendly and empathetic/sympathetic to my situation. While the task of reprogramming a phone is easy enough to do by itself, it helped me to calm down about the fact that I have a good phone floating around somewhere and I can't do a thing about it at this point.
Thank you now I remember why I have been a Verizon subscriber for the past ten years, despite the whole insurance issue that happened today... which I do not feel is on Verizon's side but it did help to have some empathy/sympathy to stop me from freaking out.

Thank you for taking the time to acknowledge good service! It seems all (or most) of what we hear in this Community are complaints and stories of "bad" customer service, and when things are done right, nothing is said.
Your post was refreshing. I'm sorry about your phone - bummer. I am glad you got the help you needed to rectify the situation.

Good Customer Service, for once!

Hello, I just wanted put in a compliment. I was VERY impressed with the service we received from Layton at the Verizon Store on McCarran in Reno, Nevada. We had been to three different stores to solve our problem with a faulty 3G wireless device, and had received no answer or useful help. Just blew us off. I was about ready to switch to AT&T. This guy changed all of that, beyond excellent customer service. There should be more guys like him around. Thanks! On the other hand I couldnt find anywhere to easily leave this comment, and the chat box didn't work.

I use the iskin solo case for the iphone 4. They have released their cases last week thursday I believe, but I got mine in the mail yesterday and so far I like it. I know people have different taste and likings on any cases, but I personally like the iskin cases. Been using them since the iphone 3G S and it protected me well. few times I dropped my iphone 3G s with the iskin case on and it did it's job really well.
I also had the iskin case for my 3G as well and just for the fun of it I did a drop test from where my ear is and I dropped it to the hard wood floor, and it landed dead flat on the ground with screen facing down. I was surprised that it survived that drop because it did made a huge crack noice, and of cource no screen cracks on it, but I sold the 3G now.
But I would never do the same drop test with my iphone 4, knowing that both side is made of glass and don't want to take the risk.

Good Customer Service - Horrible Verizon Reseller

Just had a great customer service experience. Amanda was really helpful in making changes to my plan and explaining my options. Very frustrating that the Verizon Reseller misrepresented my options (in many, many ways) - he lost a sale & Verizon almost lost a customer. Lesson learned, go to a Verizon store and not one of the phone jockeys selling on their own.

KarenDDDD wrote:
Just had a great customer service experience. Amanda was really helpful in making changes to my plan and explaining my options. Very frustrating that the Verizon Reseller misrepresented my options (in many, many ways) - he lost a sale & Verizon almost lost a customer. Lesson learned, go to a Verizon store and not one of the phone jockeys selling on their own.
Amen..

If this is how customer service works for a POTENTIAL customer, I shudder to think

I live in a condo complex and Verizon came to make a pitch. I was interested in a Fios bundle, but I needed to know the answer to this question: Do you have a way to suspend service when I go to Florida for 3 months each winter?
1 person didn't know
1 person said they didn't have it but were working on it
I called Verizon
1 person didn't know, but said he'd get back to me (he didn't)
1 person said they had it but it would cost $25. to reconnect
I looked on the web (you have to know what the service is called...I tried "vacation" "temporary disconnect" and variants, till I hit on the word seasonal.
This is a direct quote from the website:
What is Seasonal Service Suspension?
Verizon offers Seasonal Service Suspension to customers who will be away from their homes for an extended period of time.
To qualify you must suspend your FiOS TV service for at least one month but not more than six months. Also, there is a fee charged to temporarily suspend your FiOS TV service.
To suspend your FiOS TV service for an extended timeframe, contact us at 1-888-553-1555 for further assistance.
I got on the live chat to find out the cost. The person could not tell me. He said to call billing and gave me a link to the contents page. I did that and got a person who said, at first that they did not have seasonal suspension. When I read the web page to him he changed his tune and told me that it was technically not seasonal suspension. He said it was $24.99 to disconnect the TV, and that they would be charging me $20 per month for the internet service even though I wasn't using it. (which is about $15 per month more than cable charges me). I asked him how I could be sure that what he told me was accurate since I'd already talked with 3 or 4 other individuals who'd given me different answers, he just repeated the $24.99 & $20 per month.
So to sum up:
person 1 - does not know
person 2 - not available
person 3 - available and total cost is $24.99 at reconnect
person 4 - available but cannot tell me the cost
person 5 - available and total cost is $24.99 at disconnect PLUS $20 per month.
I don't think I'll be signing up for Fios TV and Internet any time soon

Further update: I got a flyer in the mail and decided to take a chance and call Verizon again...maybe I'd get a definitive answer.
Person 6: There is a vacation service. It costs $25.95 to reconnect. There is no monthly charge for iternet service during the vacation period.

Good Customer Service is at the core of any successful business

This started at 8:15AM this morning. It is 9:30. I have been on chat with a representative who told me they could not answer my question but would give me a sales number and then never came back with that number.
I have been searching forums.
I have followed a Contact Us link only to be led to a list of topics and a friendly written "Did This Help" and of course non of the topics were pertinant to my search.
I did find a number for sells but when I told them the product I was enquiring about they told me I needed Adobe Connect and they would transfer me. I have been listening to some very unpleasent space age calming music for about 25 minutes.
You can tell, it too is a collasol disaster.
Someone just picked up and will not answer my questions without an email address and phone number. I should not have to give that information until after I am ready to purchase. I have asked for a supervisor because they do not know the product... Oh yes, and they did not identify Adobe or themselves when they picked up. That really encourages me to share my personal infornation with them.
I have spent a lot of money in this company and recomended sales for many thousands more. No more. Can any of you recommend good software that is comprable to Adobes I should look in to?
What is the tough question that has everyone flumoxed?
I am in CS Review and want to know if the online meeting spaces available for monthly subscription would be a good fit to use instead.
Is this so hard to answer? One would not think you could spend 90 monutes of your day and still not get an answer. I am hanging up the phone now too. It is 9:50. I am hitting send. It is 9:53PM

Sorry to hear you go the run around.
What are your questions? Feel free to post them here, PM me or send me an email jorma[at]realeyesconnect.com and I'll help answer your questions and assess what would be the best fit for your needs.

Hi, I just want to start an learn using Elements, I just install Elements 5, But all the films did not start and others adobe films are only in english. Is this the real customer service, have I learn english perfect to get some informations from ADOBE ?

Hi
I just want to start and begin to work in Lightroom.
I just installed the program.
Now I want to get al lot of Information to understand the program. on this side: http://www.adobe.com/de/products/photoshop-lightroom/features.html
But teh films did not start.
On another page all films( other films) are only in english.
https://helpx.adobe.com/de/lightroom.html
https://helpx.adobe.com/de/contact.html?step=LTRM_how-tos-troubleshooting_how-tos
Can this be really true, that I have to learn perfect english to get informations from ADOBE to get informations about using the program ?
I need a completly Trainee tomorrow to work soon in the program.
Is there someone to give me the missing informations ?

But teh films did not start.
Those films at http://www.adobe.com/de/products/photoshop-lightroom/features.html worked when I played them. Maybe it's your browser, try a different one.

Is this considered good programming?

jTextField1.addFocusListener(new FocusAdapter() {
public void focusLost(FocusEvent fe) {
jTextField1_focusLost(fe);
public void focusGained(FocusEvent fe){
jTextField1_focusGained(fe);
Is considered the "right" way to do it?
Thanks

Personally I favour (most of the stuff I do is J2ME, and thus more classes == bad):
public class Boogle implements XYZListener, JeffListener, ActionListener {
       // Variables
      /// XYZ listener
     public void XZYHappened( XYZEvent e ) {
            if( e.getSource() == jeff ) {
                  doStuff();
      /// Jeff listener
       public void jeffHasRanAway( JeffEvent e ) {
            System.out.println( "No!!!" );
       public void jeffHasComeBack( JeffEvent e ) {
            System.out.println( "Yeah!!!" );
       public void jeffHasDoneSomethingIDontCareAbout() {}
        // Action Listener
       public void actionEvent( ActionEvent e ) {
            if( e.getSource() == boggleButton ) { dance() }
            else if e.getSource() == doSomethingButton ) { doSomething() }
      // Other Stuff
}

When trying to update Adobe Application Manager for PS CS5 and Camera Raw 6.7, I get a window stating "unable to install download, please try again later". There isn't an msg error, I can't list my serial number for this product and Customer Service 'sugg

Can I still get updates if I have not bought into the Cloud?

I don't know why you are getting these errors. Try downloading & installing the updates manually from http://www.adobe.com/downloads/updates.html

Customer Service & Infinity Issue

Hi All,
Apolgies for having a dig on my first post here, but looking at numerous messages over the past few days, I believe I am not alone in my current issue with BT Inifinity.
I moved over to BT inifinty from Sky three weeks ago, as Inifnity was finally available in my area. MY internet was then positioned at 36M download 7M upload. A massive leap from Sky.
I then paid 12 months line rental up front, and took advantage of the reduced rate for 3 months.
Thats when the issues started and still contunue.
Firstly BT infinity was installed fine, and then 3 days later we lost the house phone. Yes, the house phone was completely dead, and as it was the weekend, we didnt have a working phone until the Tuesday. Not to worry, teething problems I thought, but the engineer stated it was incorrect in the exchange...
Never mind, look on the bright side, I have infinity bb speed.
Just a week later, i recieved an email to state my limit was nearly full on my BB. I was surprised as no one informed me there was a limit to infinity. Therefore I then changed my account to pay more money to BT to enable the unlimited. Thanks BT customer sales service for not informing me of that one!
Then we come to the final piece of the jigsaw. I didnt contact BT about my infinity service as i was waiting for the 10 days BB period to settle down. However, we have only ever recieved max 22M download and 4.5M upload. So i contacted BT support to report it. Low and behold I recieve the email saying a fault has been raised, recieved two phone calls from an indian support centre, and heard nothing back.
On checking my support status this evening, I see BT have stated in the fault report that they believe the issue is now resolved. No email confirmation to me, and the fault is still not resolved! I still have the same BB speeds, and no where near what i was offered.
Based on the above, do you believe this is good customer service?
I am now paying more than i thought due to wrong information from the BT sales team, was not connected correctly when the service was activated, lost my home phone for 5 days, still do not recieve the speeds i was told i could recieve, and when i do raise a fault, it has been reported fixed when its not, and recieved no information.
I am a calm person, actually do work in the telecoms industry, but if I did this to one of my customers, we would lost them.
Could anyone help me on how to try and fix my issue please?
Many thanks
Alan

Hi,
If you have read my original post, then you will understand that I did report the fault, but BT have no stated in the case notes that they believe it is fixed. This is not the case, and the notes were updated without any communication to myself.
I am fully understanding of fault processes, but in this instance I do believe that BT customer service does need to be improved.
I am also fully available to assist BT in resolving the fault but the fault has been reported over a week, no correspondance.
To that end, I will not be responding to say your post was an accepted solution.
Rgds
Alan

Customer Service Not Good

Today I went into the Verizon store located at 3131 Manchester Expressway of Columbus, Ga. I went to purchase a new Samsung Note 3 with Gear with a trade in of my 64GB iPhone of $350.00 the salesman who was very professional by the name of Faraji told me that I first had to pay my past due amount which I did by check. He then proceeded to process my transaction. Upon reaching the end there was this thing that comes up on my account as a "cash only" option hmm we both said. This didn't happen before, nor was I informed by e-mail or in writing that I was under this "cash only" option, this is where customer service at the financial call center goes into the dirt. The salesman proceeds to call and on the first of four calls we received four different answers as to how I could take care of the transaction. The first was that I could go and get cash and my $350.00 rebate would be applied to the cost and I could just pay the difference because I could not pay with a check even though I had just paid my bill with an echeck in the store. Now the strange thing about all of this, with each call it was with a supervisor but a different one each time. So I leave and go and get cash I come back and we call again to the financial services and this is when we get the second supervisor after explaining the situation each time. Again now apparently I can't do that because I have made some changes to my order I no longer want the Gear I just want the Samsung Note 3 and the accessories. So now I am being told that my rebate cannot be applied to my purchase but that it has to be applied to my bill and that I would have to pay out of pocket for the phone. Wow and at a lost for words is all I could say. So now Verizon is extorting money from their customers? Trying to strong arm customers into buying products. The third call the Supervisor hung up which is why we had to call a fourth time. This was the worst case of customer service I'd seen in all of my time with Verizon. I did some research and I can see why Verizon is far behind the other major competitors in customer service. The only thing that I liked out of this whole process was the fact the disclaimer that they give about this call may be recorded and the fact that there where four(4) other store associates there to witness this makes me feel confident in my decision to move on. This may never get to who it needs to but I hope that it doesn't happen to another Verizon customer.

So what your saying is they can over charge and not have good customer service?
I don't mind paying a little more, but bad customer service, in my opinion, maybe you have enough money, way over charging for what we get. I'm not confident they are a fair company..I'm continuing to explore our options...

Is this considered good Customer Service

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