MOVED: MSI Warranty on broken motherboard

This topic has been moved to AMD64 nVidia boards.
https://forum-en.msi.com/index.php?topic=121025.0

Global Warranty Service:
http://global.msi.com.tw/index.php?func=html&name=service_worldwide
But first of all, is your board actually broken and needs repair? Please read the >>Posting Guide<< and provide system specs and detailed information on the problem you're having, and we can help you determine if the board actually is faulty or not.

Similar Messages

MSI Warranty on broken motherboard

Hey there,
I have a board, Socket 754, MSI K9NGM-V and purchased on this date: 03/07/06 and a few weeks ago the board failed to boot. So I heard that this board is still covered by MSI
s 3 year warranty.
I'm in Malaysia - so of course I can't even send it back to the retailer. How am I going to send this board back for repair/replacement if this is covered by the warranty? Thank you.

Global Warranty Service:
http://global.msi.com.tw/index.php?func=html&name=service_worldwide
But first of all, is your board actually broken and needs repair? Please read the >>Posting Guide<< and provide system specs and detailed information on the problem you're having, and we can help you determine if the board actually is faulty or not.

MOVED: MSI K8T Neo 2 Motherboard 64bit Drivers

This topic has been moved to Operating Systems.
MSI K8T Neo 2 Motherboard 64bit Drivers

Quote from: Ui30 on 24-June-05, 17:34:28
nForce is not more stable then VIA, absolutely not.
When you prefer stability, go with VIA chip
when you want a good overclicker with some stability isues, go for the nForce.
My advice: see my signature and you know .....
What sort of stability issues are we talking about here?
BSOD's?

MOVED: MSI WARRANTY INFORMANTION

This topic has been moved to Anything Under The Sun.
https://forum-en.msi.com/index.php?topic=180469.0

This is a Users-to-Users Forum. Such questions need to be addressed at MSI directly as we can't say anything about Warranty support in India. >>How to contact MSI.<<

MOVED: MSI H61M-P21 (B3) Motherboard - are these beeps normal?

This topic has been moved to Intel Core-iX boards.
https://forum-en.msi.com/index.php?topic=158223.0

I figured out the issue. some MSI boards, apparently, give a beep for each usb device plugged into the computer. Once I removed all usb devices, I was left with 2 beeps and a high pitched beep. I've run across a couple places on the Internet of people who have the same issue (2 beeps and a higher beep). One person left it because everything was working on his computer. He updated the forum about a year later saying everything was still working. Another person RMA'd his CPU and that ended up getting rid of the final 3 beeps. So apparently it's a CPU related issue. I'm just frustrated no one from MSI has verified this information, and confused why they would implement something like that (the usb beep count) when that's usually a sign that BIOS didn't POST correctly. At least I presume it's MSI's doing, I haven't come across any other boards that do this, although to be fair I was looking for MSI specific information to match my mainboard.
Although thank you for the recent publication of AMI beep codes. I was only able to find the very dated one.

MOVED: MSI P35 NEO 2 motherboard problem !! help !!

This topic has been moved to Intel Core 2 Duo/Quad boards.
https://forum-en.msi.com/index.php?topic=137413.0

>>Posting Guide<<

MOVED: MSI reveals AM3+ 970 GAMING motherboard Get ready for high end AMD GAMING

This topic has been moved to MSI AMD boards.
https://forum-en.msi.com/index.php?topic=181363.0

Quote from: defetonezzzzz on 25-June-14, 19:19:45
MSI, world leading in motherboards, debuts its first AMD AM3+ socket based GAMING motherboard, the MSI 970 GAMING. Inherited with the outstanding DNA of MSI's award winning GAMING family, the new MSI AM3+ 970 GAMING motherboard features Killer LAN for the best online GAMING experience, Audio Boost 2 powered by Creative Sound Blaster Cinema2 for astonishing sound quality that gives you the upper hand on the battlefield, USB Audio Power and a whole new hardware and software design for enhanced gaming performance. Get ready for high end AMD GAMING with MSI.
Link?
http://www.msi.com/product/mb/970_GAMING.html#hero-overview
Anyone know the TDP of this board?
In a comparison it looks practically identical to the 125W G46-970a. Except the G46 has a sound optical out--the features list says the Gamer board doesn't--and the board pics confirm that. Board looks to have better software than the G46--possibly better sound output, maybe.

Broken motherboard iPhone 5?

My iPhone 5 went completely black for no reason which could be related to a mechanical, water damage or mishandling. I tried to reset the phone (holding the sleep/wake and home buttons) - it didn't work, then connect it to the iTunes (again, the phone was not recognised, but - in my opinion - it was heated more than usually).
Anyway, I took the phone to the seller (mobile provider), then it was sent to the service provider (i believe it is not an AASP). They gave a 'proffesional' opinion, that the motherboard is broken. Can anyone give me any information, how the testing (diagnostic) is done at the service provider to conclude, that the motherboard is broken. And furthermore, what are the possible reasons for the motherboard to be broken after 14 months from the purchase date (yes, unfortunately, my phone is out of warranty)? Are the broken motherboards common for iPhone 5? For me, it is really strange, because before that i haven't experienced any problem with my phone.
Thanks for any opinion, suggestion and help.

fifi78 wrote:
If you live in the UK, we have the Sale of Goods Act. This legislation is there to protect the consumer. The warranty is a little bonus...an added extra. Even if apple didn't provide a warranty, it is still reasonable to expect that your phone is fit for purpose and is durable. Is it reasonable to expect the duration of a phone that is worth hundreds of pounds to last 14 months? I would argue that it is not and if you raised a Small Claims Action through the courts, this could be argued. The Sale of Goods Act is law and it takes precedence over any warranty. As a consumer you have rights. If you purchased directly from Apple, the contract is with them. If you purchased from amazon or a communications company, your contract is with them, (even if they try to fob you off with the Apple Warranty line).
The Sale of Goods act has no bearing if the device has been opened by an unauthorized service technician.

MOVED: MSI GTX 970 Gaming 4G + MSI Z87-G45 incompatible? Noise on speakers

This topic has been moved to MSI Intel boards.
https://forum-en.msi.com/index.php?topic=184068.0

Used hardware
MSI GTX 970 Gaming 4G (+ RMA'ed new one)
Gigabyte 670 GTX Windforce
MSI Z87-G45 Gaming motherboard (with Intel i7-4770K, Corsair Vengeance Pro 16GB, and Crucial M500 - 480GB SSD)
Asus P5N32-E with Q6600 and 8GB DDR2 (Going to test this)
SoundBlaster-Z Audio card
Roccat Kave 5.1 Gaming Headphones (4x 3.5 mm jacks: Front, Rear, Center&bass, Microphone + USB amp/volume control)
Corsair B600 (600W) PSU (secondary)
Corsair RM750 (750W) PSU (Primary)
To summarize
Corsair RM750 + MSI Z87-G45 + Gigabyte GTX 670 + Roccat Kave = really faint noise only when scrolling in browser, in game not heard
Corsair RM750 + MSI Z87-G45 + MSI GTX 970 + Roccat Kave = in game loud and heavy noise + screech when scrolling in browser
Corsair RM750 + MSI Z87-G45 + MSI GTX 970 + Soundblaster-Z + Roccat Kave = In game moderate to heavy noise
Corsair B600 + MSI Z87-G45 + MSI GTX 970 + Soundblaster-Z + Roccat Kave = In game weak to moderate noise
Corsair B600 + MSI Z87-G45 + MSI GTX 970 + Soundblaster-Z + Roccat Kave with Mic disconnected = Almost no noise, ifg you listen for it, really faint background noise in game. But well within my acceptable limits.
Tomorrow I'll try:
Corsair B600 + MSI Z87-G45 (onboard sound) + MSI GTX 970 + Roccat Kave without mic
Corsair RM750 + Asus P5N32-E (onboard sound) + MSI GTX 970 + Roccat Kave with mic
I failed to mention, that the first thing I did was to remove my HD Audio Front panel connector off its header.
So I did some more searches. The noise has something to do with the capacitors on (presumably) the video card. The higher the pitch usually coincides with higher FPS. So the interference must be coming from the video card, as this is the last thing added and probably the main cause.
Both the motherboard & the SoundBlaster-Z pick up the EMI/RF interference. (I am disappointed by the SoundBlaster about this).
I'll test with the older motherboard and see how I proceed from there.

Sneak Peek of MSI's Z77A-GD65 Motherboard :)

Here is a quick sneak peek of MSI's Z77A-GD65 motherboard. The board is intended for the upcoming Ivybridge 22nm processor which I think will be out this end of April. CPU socket is based on LGA 1155, so current Sandybridge Processors such as 2600k, 2500, 2300, etc… are still compatible. Other than this, the chipset natively supports USB 3.0 and PCI Express GEN3 lanes which can do both NVIDIA SLI and AMD CrossFireX. Running one video card is at x16, two at x8/x8 and three at x8/x4/x4.
With the release of MSI X79 motherboards a month ago. MSI introduced Military Class III Components. This consists of Solid Capacitors, Super Ferrite Chokes (better overclocking and power stability), Hi-C Caps and DrMOS II (higher power efficiency, double thermal protection). All these components have passed the MIL-STD-810G Standards giving the best durability, efficiency and overclock on MSI motherboards.
Moving on, here is the Z77 of MSI looks like. Black and Blue color themed motherboard and I pretty like what they have done with the heatsinks. The layout is clean and finally they moved the OC Genie, Reset and Power buttons on the upper right portion of the board. Much accessible especially when you are in a TRI-SLI video card configuration.
Some basic information on MSI Z77A-GD65:
•Memory Support – 4x DDR3 DIMMs Support DDR3 2667/2400/2133/1866/1600/1333/1066 DRAM 32GB Max
•LAN – 10/100/1000 Fast Ethernet by Intel 82579V
•Audio – Integrated HD Audio Codec by Realtek ALC898. 8-Channel audio with jack sensing. Compliant with Azalia 1.0 Spec
•SATA – 4x SATA 6GB/s Ports (SATA 1-2 Intel Z77 / SATA 7-8 ASMedia ASM1061), 4x SATA 3Gb/s ports (SATA 3-6 Intel Z77)
•RAID – SATA 1-6 Support Intel Rapid Storage Technology (0/1/5/10)
•USB 3.0 – 2x USB 3.0 Rear I/O by intel Z77 / 1x USB 3.0 Internal Connector by Intel Z77
Rear IO Ports
•1x PS/2 Keyboard/Mouse Port
•1x Clear CMOS Button
•1x Coaxial SPDIF-out Port
•1x Optical SPDIF-out Port
•4x USB 2.0 Ports
•2x USB 3.0 Ports
•1x LAN Port
•6x Audio Ports
•1x HDMI port
•1xDVI-D Port
•1x VGA Port
Let’s check out the lower portion of the board. Just below the South Chipset Heatsink. You will find the Debug LED Code and beside it is the MULTI Bios Switch.
The white SATA ports on the right side are the one being controlled by the Intel Z77 Chipset while on the other side are by ASMedia. You will also find the USB 3.0 L-Type Oriented Header for better cable management.
Bundled Accessories
•1x Certificate of Quality and Stability
•1x Manual and Software Application Guide
•1x Drivers & Utilities DVD (Winki III)
•1xSLI Bridge
•1xEasyConnector Header Guide
•1xIO Back Panel Plate
•4x SATA 6GB/s Cables
•1xV-Check Cables
I was able to test the motherboard using an Intel Core i7 2600K. Well it seems for me that the Z77 is more better in overclocking compared than the previous P67 and Z68 MSI models. Voltages are quite accurate too. It wasn’t hard for me reaching a 4.8GHz overclock on the said motherboard.
Below are two benchmark results using MSI Z77A-GD65 and the 2600k.
So that’s it for my share Hope you liked it guys

Quote from: xmad on 30-November-12, 09:49:07
I wouldn't get too tied up in benchmarking unless that is what you are going to be doing with your computer. The -gd65 is MSI's 3rd best z77 motherboard, but it is also a bit older and has more bugs worked out.
One big strike against the gd65 is it's lack of a true hardware switch for it's multi bios. The -gd80 and mpower both have multi bios's with a true hardware switch, this come in very handy if you like to tinker and end up flashing bios allot or overclocking often where a corrupted bios is a possibility.
Just out of curiosity, what are the first and second best ?
So you say you never had issue of slow sata transfers ?

MOVED: MSI X58 eclipse SLI CPU throttling problem

This topic has been moved to Overclockers & Modding Corner.
https://forum-en.msi.com/index.php?topic=128074.0

Quote from: goofazoid on 03-October-09, 15:03:29
If you turn EIST off you should be able to put the multiplier to a specific number between 12 and 21 (or higher if you have an unlocked Extreme CPU) and that is where it will stay.
I believe that is exactly what i did, i disabled EIST, C1E and set multiplier to 21, however, when i run a stability test(Prime95 or Linx) it always drops the multiplier down from 21x to 20x.
It seems to me turbo mode is still working when it is supposed to be disabled when you set multiplier to 21(or maybe it is just simply won't allow x21 multiplier to be used at full load anyway, turbo mode on or off).
Quote
Very good point Jack. There you go ravescar & others, give that a try & see if it makes a difference. smile
I experimented a bit with Overspeed Protection enabled and disabled, however i did not notice any difference in this regard, the multiplier still drops to 20 on high load for me.
However this problem do not happen if i set multiplier to 20, it is only the 21 multiplier that have this issue.
This is on a MSI X58 Eclipse SLI Motherboard + i7 920 D0 stepping + 6gb GSKILL Trident 16000 CL9 RAM.
Quote
BTW. I've read of a couple of cases where DO stepping 920's getting 22x with Turbo enabled but I'll remain skeptical regarding the validity.
Maybe it is just earlier version of cpu-z mis-reporting multiplier?

MSI G41M-P33 Combo Motherboard & DDR3 Memory Issue

Hello, so yesterday (Monday, September 30, 2013) I bought the MSI G41M-P33 Combo Motherboard and 2x4GB DDR3 1333 memory. This motherboard supports DDR2 & DDR3 memory (2 slots each; 4 total). The motherboard supports 1333 MHz and up to 8GB of memory.
So I put the computer together, and tried to load up. I get 3 beeps (I looked it up, and this means bad memory). So I took out those two DDR3 sticks and replaced it with one 1GB DDR2 memory that was in the old motherboard. That loaded up! I tried sticking in the second 1GB DDR2 from the old motherboard, and that worked aswell! There was 2048MB of memory running on there.
So I think that the memory I bought is bad/broken. I went back to the store and got a different set of 2x4GB DDR3 memory. I tired this memory combo excluding the DDR2 memory, and it did the same exact thing. It beeped 3 times ---> hence concluding that the motherboard doesn't want to work with DDR3. I went on MSI's website to update the BIOS. I downloaded "7592vWB.zip" (released about 2 months ago) from "msi.com/product/mb/G41M-P33-Combo.html#/?div=BIOS" and I extracted it to a USB (using a different computer). I went back to the DDR2 stick on the problem computer so it can load and I can go back into the BIOS. Did the update, it completed successfully.
Yet, I still get the same issue of the 3 beeps with the DDR3 memory. I do not want to return these memory sticks, since I prefer 8GB DDR3 memory, and if I replace them with another set of DDR3 memory, I'm sure it will still do the same thing.
Helping me with this is much appreciated. Thanks for reading.

Quote from: Ninja99 on 01-April-14, 10:46:07
I have exactly same issue. MB works fine with DDR2 2x2GB. I wanted to bump up the memory and bought ADATA 4GB DDR3 1600 PC3-12800 stick.
All has been said before. Chances with current DDR3 1600 are slim to zero.
Quote from: flobelix on 03-October-13, 00:34:42
Combo boards are picky with ram especially DDR3 which has been far from being standard at the time the board has been released.
DIMM of 1.5 Volt DDR3 800/1066/1333*(OC) means the board supports DDR3 800 and 1066 1.5v sticks by default and according to it's controllers specs BUT DDR3 1333 is considered overclocking (* oc) and as usual with overclocking it might work or might not work depending on the individual sample. As these sticks are current sticks and your board is quite old compatibility might not be ideal. Eventually it would work with increased voltage or relaxed timings but as your board won't work with the DDR3 sticks at all you can't change settings.
An idea would be clearing cmos before retrying with just one stick as you changed from DDR2 to DDR3 and old settings could be a problem too (>>Clear CMOS Guide<<).

Is it possible to retrieve the broken motherboard and get a replacement.

Hello everyone, I'm desperate for help now. I just had a look with this forum today and realised many people have been suffering the same sudden death issue of Z3C.I know the original post was too long so I edited it
I experienced the same issue in last December, at first it was the motherboard issue so they got it replaced but when they tried to set it up the screen was broken, so I have no idea how long I have to wait. I just want to say It had been a joy and wonderful experience to use the phone so there were actually a lot of important information and memorable things kept in the phone which I would die for, I even tried to request that would it be possible to have the damaged motherboard back or could they at least try to restore the datas back to the phone. If anyone has done similar thing before and managed to complain through email please let me know the email I will be very appreciate!
Original:
Spoiler (Highlight to read)
I bought this phone in the end of last September and this is speaking from a proud loyal user of Sony products and I have owned wide range of products like Bravia television, home theater system, and Playstations, they have been a great pleasure to me. Before the release of Z3 Compact, I was desperately looking for a small sized phone with capability of good performance until I saw the advertising of Z3 Compact, so I had finally found a phone that best suited my every needs. I'd been enjoying every single feature of the phone but it was only 2 months since I bought it then the phone died suddenly when I woke up the next morning and I had an important meeting that day. Due to the problem of course I could not make it in the end. I had done everything I could but the phone could not be turned on at all, so there was entirely no way for me to back up everything before I sent it to repair. I could say it was very unfortunate for me because I have many friends who are still using high-end Xperia phones like Z2 and they are still running fine even until this day.
Finally I got a call few weeks ago so I thought I could finally get it after such a long wait. Instead I was told that it was the mainboard issue so a new one got replaced, but when they tried to set up the phone they noticed the screen was broken, so they had to deliver it again to the headquarter of repair centre in Kuala Lumpur. I have been waiting for nearly two months. Most importantly is that I have to study overseas next month so what should I do if the same problem happens again? Therefore I asked for a replacement and they said they would try for it and wait for approval from their manager but chances are very low.
For quite sometime I have been looking for the email of customer support but so far I could only manage to get the contact number, seriously Sony? Maybe it was my mistake but I just couldn't find the email contact except for regions like US and Europe since those regions are far more popular compared to where I am, a country that probably no one has ever heard of-Malaysia. I know it's no luck to seek for support from Sony Malaysia, so I was actually trying to look for international office for Asia region, but so far I could only find Australia and Hong Kong, therefore I gave it a try but it appeared to be an error link that led to nowhere.
Since I couldn't find the email at all I was given no choice but to call the customer support. I was really frustrated and unsatisfied with the solution they offered during the first call, saying that if the phone breaks again I can only bring it back from overseas to the repair centre in my home country just to get it fixed whenever I have the chance to go back.
I just want to say It had been a joy and wonderful experience to use the phone so there were actually a lot of important information and memorable things kept in the phone which I would die for, I even tried to request that would it be possible to have the damaged motherboard back or could they at least try to restore the datas back to the phone. Although I know I can't do anything with it but who knows maybe someday there is someone expert enough in IT can lend me a hand in such case. I know it's their policy to not return the damaged parts to customers but it's only my very little request even if they can't get me a replacement.
Since Sony is such a giant corporation, hasn't there been any solution they can offer since most users of Z3C are experiencing the same issue? Instead of raging my disappointments through internet which could spread false information and negatively affect the reputation, I hope this is the best way to solve my problems and let everyone knows.
I'm sorry if the post is too long but this is the best way to express my feeling. If anyone has similar experience or knows the email, please let me know and any help provided will be much appreciated.
I bought this phone in the end of last September and this is speaking from a proud loyal user of Sony products and I have owned wide range of products like Bravia television, home theater system, and Playstations, they have been a great pleasure to me. Before the release of Z3 Compact, I was desperately looking for a small sized phone with capability of good performance until I saw the advertising of Z3 Compact, so I had finally found a phone that best suited my every needs. I'd been enjoying every single feature of the phone but it was only 2 months since I bought it then the phone died suddenly when I woke up the next morning and I had an important meeting that day. Due to the problem of course I could not make it in the end. I had done everything I could but the phone could not be turned on at all, so there was entirely no way for me to back up everything before I sent it to repair. I could say it was very unfortunate for me because I have many friends who are still using high-end Xperia phones like Z2 and they are still running fine even until this day. Finally I got a call few weeks ago so I thought I could finally get it after such a long wait. Instead I was told that it was the mainboard issue so a new one got replaced, but when they tried to set up the phone they noticed the screen was broken, so they had to deliver it again to the headquarter of repair centre in Kuala Lumpur. I have been waiting for nearly two months. Most importantly is that I have to study overseas next month so what should I do if the same problem happens again? Therefore I asked for a replacement and they said they would try for it and wait for approval from their manager but chances are very low. For quite sometime I have been looking for the email of customer support but so far I could only manage to get the contact number, seriously Sony? Maybe it was my mistake but I just couldn't find the email contact except for regions like US and Europe since those regions are far more popular compared to where I am, a country that probably no one has ever heard of-Malaysia. I know it's no luck to seek for support from Sony Malaysia, so I was actually trying to look for international office for Asia region, but so far I could only find Australia and Hong Kong, therefore I gave it a try but it appeared to be an error link that led to nowhere. Since I couldn't find the email at all I was given no choice but to call the customer support. I was really frustrated and unsatisfied with the solution they offered during the first call, saying that if the phone breaks again I can only bring it back from overseas to the repair centre in my home country just to get it fixed whenever I have the chance to go back. I just want to say It had been a joy and wonderful experience to use the phone so there were actually a lot of important information and memorable things kept in the phone which I would die for, I even tried to request that would it be possible to have the damaged motherboard back or could they at least try to restore the datas back to the phone. Although I know I can't do anything with it but who knows maybe someday there is someone expert enough in IT can lend me a hand in such case. I know it's their policy to not return the damaged parts to customers but it's only my very little request even if they can't get me a replacement. Since Sony is such a giant corporation, hasn't there been any solution they can offer since most users of Z3C are experiencing the same issue? Instead of raging my disappointments through internet which could spread false information and negatively affect the reputation, I hope this is the best way to solve my problems and let everyone knows. I'm sorry if the post is too long but this is the best way to express my feeling. If anyone has similar experience or knows the email, please let me know and any help provided will be much appreciated.

Sorry to hear that, but this forum is for us, users, and what you need is someone from Xperia Care to find your motherboard and send it back, I don't think it'll be possible to retrieve any data from a broken motherboard.
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

How many ATA drives can I install in an MSI 790FX-GD70 AM3 motherboard?

I have a MSI 790FX-GD70 AM3 motherboard ordered with an AMD Phenom II X4 965 processor to upgrade my current machine.
In my current machine I have two ATA drives. Will I be able to install both of those ATA drives on that MSI 790FX-GD70 AM3 motherboard or will it accept only one?
I plan on replacing one of the ATA drives with a SATA drive later, but I'd like to hold off until after Christmas. If not, I'll just have to get by with one drive for a while.
Thanks
John

Quote from: Bas on 29-November-09, 05:41:33
You can always add a ATA controller card to extend it.
How much do you need?
BTW, ATA = Serial-ATA or Parallel-ATA = ATA
There is no such thing as an ATA but or and (E)IDE bus.
Many use the wrong naming including MSI.
OK. Now if I understood Hans correctly, the board has one PATA-connector. To that, I can connect 2 PATA-devices.
Now here is a picture of my device manager:
Can I connect those two Western Digital drives to the PATA connector?
Bear with me. I'm trying to figure this out.

Replacement of a broken motherboard in an iMac is 595€ or 1.466€!!!

Replacement of a broken motherboard in an iMac is 595€ but if I ask to return the faulty motherboard (proof of replacement, example is class, curiosity) cost suddenly rises to 1.466€.
Dealer claims 595€ is the price of an "exchange" and 1.466€ is the price of a purchase.
This means a motherboard costs more than a brandnew iMac.
Can someone explain what is happening?

Just google the drive in question (or go directly to the Seagate site) + "form factor." The orginal drive will be 3.5" and have a standard size.
I don't know what will happen with a hybrid, but you might want to know before plungng ahead that all the drives for that model are Apple proprietary, with special firmware for the reading of the internal temp sensor.
The usual result of replacing the drive is that the SMC (System Management) receives no input for the temp of the drive and revs the drive fan up to max. One workaround for this, at least with ordinary drives, is to get the free SSD Fan Control.
http://exirion.net/ssdfanctrl/

MOVED: MSI Warranty on broken motherboard

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