Is it possible to retrieve the broken motherboard and get a replacement.

Question

Hello everyone, I'm desperate for help now. I just had a look with this forum today and realised many people have been suffering the same sudden death issue of Z3C.I know the original post was too long so I edited it
I experienced the same issue in last December, at first it was the motherboard issue so they got it replaced but when they tried to set it up the screen was broken, so I have no idea how long I have to wait. I just want to say It had been a joy and wonderful experience to use the phone so there were actually a lot of important information and memorable things kept in the phone which I would die for, I even tried to request that would it be possible to have the damaged motherboard back or could they at least try to restore the datas back to the phone. If anyone has done similar thing before and managed to complain through email please let me know the email I will be very appreciate!
Original:
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I bought this phone in the end of last September and this is speaking from a proud loyal user of Sony products and I have owned wide range of products like Bravia television, home theater system, and Playstations, they have been a great pleasure to me. Before the release of Z3 Compact, I was desperately looking for a small sized phone with capability of good performance until I saw the advertising of Z3 Compact, so I had finally found a phone that best suited my every needs. I'd been enjoying every single feature of the phone but it was only 2 months since I bought it then the phone died suddenly when I woke up the next morning and I had an important meeting that day. Due to the problem of course I could not make it in the end. I had done everything I could but the phone could not be turned on at all, so there was entirely no way for me to back up everything before I sent it to repair. I could say it was very unfortunate for me because I have many friends who are still using high-end Xperia phones like Z2 and they are still running fine even until this day. 
Finally I got a call few weeks ago so I thought I could finally get it after such a long wait. Instead I was told that it was the mainboard issue so a new one got replaced, but when they tried to set up the phone they noticed the screen was broken, so they had to deliver it again to the headquarter of repair centre in Kuala Lumpur. I have been waiting for nearly two months. Most importantly is that I have to study overseas next month so what should I do if the same problem happens again? Therefore I asked for a replacement and they said they would try for it and wait for approval from their manager but chances are very low.
For quite sometime I have been looking for the email of customer support but so far I could only manage to get the contact number, seriously Sony? Maybe it was my mistake but I just couldn't find the email contact except for regions like US and Europe since those regions are far more popular compared to where I am, a country that probably no one has ever heard of-Malaysia. I know it's no luck to seek for support from Sony Malaysia, so I was actually trying to look for international office for Asia region, but so far I could only find Australia and Hong Kong, therefore I gave it a try but it appeared to be an error link that led to nowhere.
Since I couldn't find the email at all I was given no choice but to call the customer support. I was really frustrated and unsatisfied with the solution they offered during the first call, saying that if the phone breaks again I can only bring it back from overseas to the repair centre in my home country just to get it fixed whenever I have the chance to go back.
I just want to say It had been a joy and wonderful experience to use the phone so there were actually a lot of important information and memorable things kept in the phone which I would die for, I even tried to request that would it be possible to have the damaged motherboard back or could they at least try to restore the datas back to the phone. Although I know I can't do anything with it but who knows maybe someday there is someone expert enough in IT can lend me a hand in such case. I know it's their policy to not return the damaged parts to customers but it's only my very little request even if they can't get me a replacement.
Since Sony is such a giant corporation, hasn't there been any solution they can offer since most users of Z3C are experiencing the same issue? Instead of raging my disappointments through internet which could spread false information and negatively affect the reputation, I hope this is the best way to solve my problems and let everyone knows.
I'm sorry if the post is too long but this is the best way to express my feeling. If anyone has similar experience or knows the email, please let me know and any help provided will be much appreciated.
I bought this phone in the end of last September and this is speaking from a proud loyal user of Sony products and I have owned wide range of products like Bravia television, home theater system, and Playstations, they have been a great pleasure to me. Before the release of Z3 Compact, I was desperately looking for a small sized phone with capability of good performance until I saw the advertising of Z3 Compact, so I had finally found a phone that best suited my every needs. I'd been enjoying every single feature of the phone but it was only 2 months since I bought it then the phone died suddenly when I woke up the next morning and I had an important meeting that day. Due to the problem of course I could not make it in the end. I had done everything I could but the phone could not be turned on at all, so there was entirely no way for me to back up everything before I sent it to repair. I could say it was very unfortunate for me because I have many friends who are still using high-end Xperia phones like Z2 and they are still running fine even until this day.  Finally I got a call few weeks ago so I thought I could finally get it after such a long wait. Instead I was told that it was the mainboard issue so a new one got replaced, but when they tried to set up the phone they noticed the screen was broken, so they had to deliver it again to the headquarter of repair centre in Kuala Lumpur. I have been waiting for nearly two months. Most importantly is that I have to study overseas next month so what should I do if the same problem happens again? Therefore I asked for a replacement and they said they would try for it and wait for approval from their manager but chances are very low. For quite sometime I have been looking for the email of customer support but so far I could only manage to get the contact number, seriously Sony? Maybe it was my mistake but I just couldn't find the email contact except for regions like US and Europe since those regions are far more popular compared to where I am, a country that probably no one has ever heard of-Malaysia. I know it's no luck to seek for support from Sony Malaysia, so I was actually trying to look for international office for Asia region, but so far I could only find Australia and Hong Kong, therefore I gave it a try but it appeared to be an error link that led to nowhere.  Since I couldn't find the email at all I was given no choice but to call the customer support. I was really frustrated and unsatisfied with the solution they offered during the first call, saying that if the phone breaks again I can only bring it back from overseas to the repair centre in my home country just to get it fixed whenever I have the chance to go back. I just want to say It had been a joy and wonderful experience to use the phone so there were actually a lot of important information and memorable things kept in the phone which I would die for, I even tried to request that would it be possible to have the damaged motherboard back or could they at least try to restore the datas back to the phone. Although I know I can't do anything with it but who knows maybe someday there is someone expert enough in IT can lend me a hand in such case. I know it's their policy to not return the damaged parts to customers but it's only my very little request even if they can't get me a replacement. Since Sony is such a giant corporation, hasn't there been any solution they can offer since most users of Z3C are experiencing the same issue? Instead of raging my disappointments through internet which could spread false information and negatively affect the reputation, I hope this is the best way to solve my problems and let everyone knows. I'm sorry if the post is too long but this is the best way to express my feeling. If anyone has similar experience or knows the email, please let me know and any help provided will be much appreciated.

Answer 1

Sorry to hear that, but this forum is for us, users, and what you need is someone from Xperia Care to find your motherboard and send it back, I don't think it'll be possible to retrieve any data from a broken motherboard. 
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)